Do not get your iPhone 7 wet

[mattopotamus]

No you don't.
You say we don't cover any water damage at all.
I'm sure Apple thought of it a bit better and longer than me and you

They shouldn't advertise it being used in the water then. It is clearly deceptive. Trust me, I would be getting it covered for free. You just have to complain to the right person.

Like I said earlier, class action incoming.

 

[PJM83]

Apple really should pressure test cases like this, if Sony can Apple should be able to do it as well.

I took my Samsung galaxy s7 edge for a screen replacement on warranty for a screen defect, and they pressure tested it before returning it to me.

 

[BeeGood]

Except, Apple states that water damage isn't covered under the warranty. They may as well have not even given it the rating since they won't stand behind it.

The problem is that Apple has no way of knowing the duration or to what extent your iPhone was submerged.

You could walk in there tomorrow claiming that you simply dropped it in a puddle for a couple seconds when in reality, you took a 3 hour swim in a lake.

 

[Jimmy James]

Porcelain is a hard material. Dropping a phone on porcelain can result in damage. It doesn't have to be a severe drop.

 

[Mlrollin91]

No you don't.
You say we don't cover any water damage at all.
I'm sure Apple thought of it a bit better and longer than me and you

Then why doesn't the Apple Watch have this same warning? I even read the terms and conditions of AppleCare for the Apple Watch, nothing about water damage is mentioned. So clearly they are believing the customer when it comes to the watch.

 

[Applefan4515]

Class action suit coming? You will have to prove that it was submerged according to the guidelines for the water resistance rating. So...only concrete way is photo or video. Then if you stop to take a picture you will get questioned (as you should) on why you took the time to find a camera and left the phone in there. If there was no need to prove it, you could just take the phone swimming with you and say "well I didn't bring it deeper than 3 feet". The impact could of caused some leakage. Apple does claim it to be "water resistant even after impact". They hold no obligation to replace it. It's labeled water resistant. Not waterproof.

 

[Mlrollin91]

Class action suit coming? You will have to prove that it was submerged according to the guidelines for the water resistance rating. So...only concrete way is photo or video. Then if you stop to take a picture you will get questioned (as you should) on why you took the time to find a camera and left the phone in there. If there was no need to prove it, you could just take the phone swimming with you and say "well I didn't bring it deeper than 3 feet". The impact could of caused some leakage. Apple does claim it to be "water resistant even after impact". They hold no obligation to replace it. It's labeled water resistant. Not waterproof.

You cannot claim it is IP67 if it cannot withstand a 5 second submission in 6 inches of water. That is false advertising and fraud. The OP has absolutely no reason to lie about his ordeal here. Doesn't matter if it impacted the toilet bowl, at most it was 2 feet up and the water broke the fall. Apple must be held accountable to the rating they give the device.

As mattopotamus pointed out, Apple doesn't state that Apple Watch water damage isn't covered. They have the same exact rating. They should be able to handle the same exact thing. I take my Series 0 watch into the shower and pool on a regular basis. No issues whatsoever. The iPhone should hold up the same exact way, and clearly it doesn't.

The OP clearly had a defective unit and he should not have to pay for it.

 

[Applejuiced]

They shouldn't advertise it being used in the water then. It is clearly deceptive. Trust me, I would be getting it covered for free. You just have to complain to the right person.

Like I said earlier, class action incoming.

Hey Samsung advertises their phones with little Wayne emptying bottles of Crystal on it and dropping it inside the fish tank.
You think they cover water damage?
No.
Good luck crying and fighting over warranty service or suing them

 

[Mlrollin91]

Hey Samsung advertises their phones with little Wayne emptying bottles of Crystal on it and dropping it inside the fish tank.
You think they cover water damage?
No.
Good luck crying and fighting over warranty service or suing them

But that is false advertising and fraud. Thats the issue. You cannot claim it is IP67 (Apple) IP68 (Samsung) and not backup that claim if something were to happen under the circumstances of those ratings. If you are so confident in claiming its rating, then you must be able to fix the device if the device is broken with less than the rating entails. Again, look to the Apple Watch. It has the IPX7 rating and Apple will replace the device if receives water damage to that rating.

 

[Applejuiced]

Then why doesn't the Apple Watch have this same warning? I even read the terms and conditions of AppleCare for the Apple Watch, nothing about water damage is mentioned. So clearly they are believing the customer when it comes to the watch.

Not sure, I don't make the rules.
I just use common sense with my electronics and would rather not test how far it can get wet till it frys up

 

[BeeGood]

You cannot claim it is IP67 if it cannot withstand a 5 second submission in 6 inches of water. That is false advertising and fraud. The OP has absolutely no reason to lie about his ordeal here. Doesn't matter if it impacted the toilet bowl, at most it was 2 feet up and the water broke the fall. Apple must be held accountable to the rating they give the device.

As mattopotamus pointed out, Apple doesn't state the Apple Watch water damage isn't covered. They have the same exact rating. They should be able to handle the same exact thing. I take my Series 0 watch into the shower and pool on a regular basis. No issues whatsoever.

But again, how does one prove how much and for how long it was submerged? You can't expect Apple to just take people's word for it.

Maybe they're willing to gamble on the watch holding up because it has fewer points of entry for liquids (no sim tray, less area around the screen to seal) but in any event, you can't reasonably expect Apple to honor water damage claims when no one can prove that they used it within the IP67 guidelines

 

[lenard]

Drop a iPhone 7 in water....DO NOT TURN IT ON, LEAVE IT OFF FOR HOURS......ELECTRICITY AND WATER DO NOT MIX!!!

 

[Mlrollin91]

But again, how does one prove how much and for how long it was submerged? You can't expect Apple to just take people's word for it.

Maybe they're willing to gamble on the watch holding up because it has fewer points of entry for liquids (no sim tray, less area around the screen to seal) but in any event, you can't reasonably expect Apple to honor water damage claims when no one can prove that they used it within the IP67 guidelines

As suggested earlier, they have means of determining it. They could use the accelerometer and barometer. Its no different than their self-diagnostics be able to determine if the screen has been cracked without looking at the device. They have the ability to do it.

 

[Applejuiced]

You cannot claim it is IP67 if it cannot withstand a 5 second submission in 6 inches of water. That is false advertising and fraud. The OP has absolutely no reason to lie about his ordeal here. Doesn't matter if it impacted the toilet bowl, at most it was 2 feet up and the water broke the fall. Apple must be held accountable to the rating they give the device.

As mattopotamus pointed out, Apple doesn't state that Apple Watch water damage isn't covered. They have the same exact rating. They should be able to handle the same exact thing. I take my Series 0 watch into the shower and pool on a regular basis. No issues whatsoever. The iPhone should hold up the same exact way, and clearly it doesn't.

The OP clearly had a defective unit and he should not have to pay for it.

The op and any customer has many reasons to lie and they will lie in order to get a free replacement.
I bet you $329 that if that happened to you you'd blame the phone and not yourself and you'd try to get it for free rather than paying out of pocket

 

[MacTechnics]

I dunked my phone in water a few times and nothing happened...so something is fishy here

 

[Mlrollin91]

The op and any customer has many reasons to lie and they will lie in order to get a free replacement.
I bet you $329 that if that happened to you you'd blame the phone and not yourself and you'd try to get it for free rather than paying out of pocket

No, because I am an honest person. If I broke the IP67 rating and the phone failed, I would most certainly take responsibility for it. Its 100% my fault. Believe me if you want, but without a doubt I pay for my mistakes. But if I was in the OP's position, I would be furious.
[doublepost=1475611969][/doublepost]

I dunked my phone in water a few times and nothing happened...so something is fishy here

No, its just a defective device. And thats the problem with their 'no water damage' warranty.

 

[dk001]

See this should be covered under warranty. That is extremely annoying and stupid. You clearly didn't go past the IP67 rating and the phone died.

Unfortunately the warranty expressly states that is doesn't cover water damage.
Reminds it is more of an advertising gimmick than a real user benefit.

 

[Mlrollin91]

Unfortunately the warranty expressly states that is doesn't cover water damage.
Reminds it is more of an advertising gimmick than a real user benefit.

Which is fraud and false advertising. You can't claim it is rated for one thing but not back up that claim. Therefore, why claim it at all. They should just say its more water resistant than the previous phone, but don't give it an actual rating.

 

[Superrjamz54]

No, because I am an honest person. If I broke the IP67 rating and the phone failed, I would most certainly take responsibility for it. Its 100% my fault. Believe me if you want, but without a doubt I pay for my mistakes. But if I was in the OP's position, I would be furious.
[doublepost=1475611969][/doublepost]
No, its just a defective device. And thats the problem with their 'no water damage' warranty.

How do you personally know it's a defective device and not created by an user? You don't. And neither does any other phone manufacturer.

 

[MacTechnics]

No, because I am an honest person. If I broke the IP67 rating and the phone failed, I would most certainly take responsibility for it. Its 100% my fault. Believe me if you want, but without a doubt I pay for my mistakes. But if I was in the OP's position, I would be furious.
[doublepost=1475611969][/doublepost]
No, its just a defective device. And thats the problem with their 'no water damage' warranty.

It's probably defective if there's no impact damage...yes.

 

[Applejuiced]

No, because I am an honest person. If I broke the IP67 rating and the phone failed, I would most certainly take responsibility for it. Its 100% my fault. Believe me if you want, but without a doubt I pay for my mistakes. But if I was in the OP's position, I would be furious.
[doublepost=1475611969][/doublepost]
No, its just a defective device. And thats the problem with their 'no water damage' warranty.

Lol we are all honest I know
Business and the real world doesn't work that way though. Taking anyone's word for what they claim.

 

[Mlrollin91]

Lol we are all honest I know
Business and the real world doesn't work that way though. Taking anyone's word for what they claim.

I get that. But Apple is being inconsistent here. They believe that the AW can withstand the IPX7 rating, so they back it up with warranty. But clearly they are concerned about the iPhone 7, therefore they don't honor warranty with water damage.

 

[BeeGood]

As suggested earlier, they have means of determining it. They could use the accelerometer and barometer. Its no different than their self-diagnostics be able to determine if the screen has been cracked without looking at the device. They have the ability to do it.

Hmm. Sounds like a good idea. It could be the case that the accelerometer and/or barometer aren't precise enough. Who knows.

 

[Mlrollin91]

How do you personally know it's a defective device and not created by an user? You don't. And neither does any other phone manufacturer.

Apple could easily implement mechanisms to test it. Hell, they could take the device back and submerge it. If water leaks into the device they can inspect the area where it leaked. They can then say yes it was defective, or no the impact caused the damage.

My point is, when you are giving something a protected rating, you have to back it up, or its a worthless rating.

 

[Superrjamz54]

Which is fraud and false advertising. You can't claim it is rated for one thing but not back up that claim. Therefore, why claim it at all. They should just say its more water resistant than the previous phone, but don't give it an actual rating.

Samsung will no

Apple could easily implement mechanisms to test it. Hell, they could take the device back and submerge it. If water leaks into the device they can inspect the area where it leaked. They can then say yes it was defective, or no the impact caused the damage.

Samsung would not cover it either if it happened to the S7. Don't drop a phone into anything without the understanding that a drop can and will damage the phone. Very simple process here.