Samsung does cover to an extent on some of the latest devices. They do not have a blanket "not covered" like Apple. It is highly conditional though.
Some other OEMs do cover it but that group is small (Sony + ...?)
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Do not get your iPhone 7 wet
- Thread starter jorsuss
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Samsung does cover to an extent on some of the latest devices. They do not have a blanket "not covered" like Apple. It is highly conditional though.
Some other OEMs do cover it but that group is small (Sony + ...?)
We aren't talking about Samsung though. We are talking about how Apple will for one product but not another product with the same exact rating.
Not much we can do about it besides not purchasing the particular item if you think the terms or functionality doesn't suit your needs.
Two different products. How many people take their watches off of their wrist and then look at it while taking a pee? Pretty sure you will never find a person doing that ever. A watch is never going to drop into a toilet unless it's attached to somebody's wrist.
Again, how is that relevant? We are talking about a company backing up their device rating. The Apple Watch is rated IPX7 and Apple will replace it if it breaks due to water damage. The iPhone is rated the same at IP67 and they will not replace it due to water damage. Same rating, different policies. Again, I swim and shower with my Apple Watch Series 0 on a regular basis, no issues with the device, but if something went wrong, Apple would replace it free of charge. But, if my iPhone gets wet and breaks, even if its confined to less than the IP67 rating, I have to pay $99/$329 depending on if you have AppleCare+. This is the issue. They are not consistent and are committing fraud by claiming it is rated for something but not standing behind that claim.
How do you know that the force of the impact didn't break something? If it hit the wrong way a caused even the tiniest crack it's going to leak enough water in to fry the device. He didn't swim in the toilet nor did he place it there with his bare hands. It fell. Big difference. The inside of any phone is not resistant to even the tiniest amount of moisture.
And Apple should be able to test this if it were the case. They could submerge the phone and see where it leaked. They can then determine if it was a manufacture defect or the impact caused it. There is a way that Apple and the customer can win. But claiming 100% that water damage is not covered, and then the consumer gets a defective device and Apple refuses to help is wrong. You cannot give it a rating and say all water damage isn't covered. Because defects due happen, and there needs to be a system in place for those that did receive a defective device and the device ultimately was damaged because of that defect.
It's a defect when a phone gets damaged by porcelain?? Much better off trying to provoke a defect before you drop it into something that has hard materials. I am not saying that the water by itself caused it. Just that the impact was hard enough to permanently cause a malfunction that will never be covered. **** happens. Don't use a phone and pee at the same time.
You clearly didn't read what I said.
"They could submerge the phone and see where it leaked. They can then determine if it was a manufacture defect or the impact caused it."
But why do you keep referring to the toilet. The device falling in a pool is going to withstand the same impact, if not worse. Therefore, by your logic the phone should also fail. But they clearly advertise the phone in a commercial falling in a pool.
Calm down, it has nothing to do with addiction. People used to bring magazines and books to the toilet, now it's smartphones.
You swim in a pool that has ceramic sides and is 2 inches full of water. Not the same impact silly. Going to be hard to do when he already introduced water into the system by opening the sim tray.
The water pressure sustained from falling in the pool from 6 feet high will probably be greater than a 2 foot drop into ceramic. Remember, the phone is being dragged down with you where water pressure is greater. But regardless, the issue is, that a simple lose gasket around the SIM tray could have caused the phone to die. That is clearly a defect and not caused by impact, but still not covered under warranty. Thats just downright wrong. Forget impact for a second and just look at the real issue of Apple not taking responsibility for manufacturing defects.
That is a terrible idea and would very likely void your warranty if you admitted it to Apple. Showering with a watch on is a terrible idea because temperature and water jets could cause serious problems. Not to mention IP67 does NOT guarantee permanent water resistance. Swimming with it on could cause it to become less water resistant over time and it would still meet the rating initially.
Also it's not fraud to claim IP67 and not cover it under warranty... there's not even any logic in that idea. Just because you meet the standards does not mean you need to stand behind them. It's a guarantee to the consumer that you tested the device to those standards without issue so they should be ok. There is absolutely no need to stand behind them. It would be their choice at that point. I am sure they would cover it in some cases under certain circumstances but a drop into a toilet probably isn't one... god only knows what else was in the toilet, how high it was dropped from, how it hit, and how much water was forced into it on impact. Water doesn't take kindly to compression.
So could a wire connecting the display. Real question for you if you drop your head 2 feet into a ceramic surface with 2 inches of water will it still hurt. Keep in mind the water is surrounded by the same ceramic surface with no water at all covering it for almost he entirety of the fall. Real simple it hit something before it fell into the water. Even the smallest crack will destroy the phone. It could be a defect or it could be damaged. Apple can check for water damage easily. It would need to be looked at before a user decided to open up any part of the phone including the SIM tray.
Your head is 2ft from the toilet bowl? What are you a munchkin.
So much is wrong here. First of all, Tim Cook has said on numerous occasions he showers with his watch daily. There are hundreds of thousands of people that shower with their Apple Watches and regular watches as well. IPX7, which the watch is rated for, again covers 1m submerged for 30 minutes, a shower does not break that rating, not even close.
It is to fraud to claim a device is one thing but if it does not live up to that claim and walk away and say "oh well, its the customer's problem now". That is called false advertising. You cannot legally claim something is capable of doing something, then it fails to do that thing, then not back up your claim. Thats how the law works. There are numerous cases in the past that prove my point. Hell, look at car companies and MPG ratings. Same concept. They claim something that they got in testing, it cannot be achieved in real world usage, they then face lawsuits and legal consequences for making those claims. Hyundai Elantra 40MPG is one off the top of my head.
Everyone here seems to be fixated on the toilet impact. I'm trying to prove a point as I mentioned in my previous post. If the SIM card gasket was lose and leaked, which is a DEFECT, Apple would still say, "too bad, your fault." Thats the underlying issue at stake here. Its Apple not taking responsibility for a DEFECT. Not an impact that caused a leak, but an actual out of the box defect.
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Seriously, let the toilet bowl go and look at the larger picture. You didn't respond to my SIM tray gasket defect. Tell me how Apple is in the right by denying warranty coverage of a manufacturing defect. I don't care about the toilet bowl so please don't mention it again. The issue here is defects. Defects and only defects.
Or mounted on your bike. The shock from the surface alone (pavement) could do this.
The bike lanes around here are not the smoothest
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Apple is going to deny a defect when you tell them that you dropped your device. They are going to claim that the defect happened because you dropped it and it's going to be real hard to prove otherwise.
I agree apple should be able to test if the impact did in fact cause a small gap to let water in then they would not cover it. But no impact and this happening i don't see why they wouldn't cover it. They also do not know how far down in water the phone was so its covering their ass. They more than likely cover the watch because you wouldn't dive down further than the rating it was at (being it is on your wrist and not a phone being able to go much deeper).
This just makes me extra cautious about water resistance of the phone. I feel ok with getting it wet without having dropped the phone but after one drop i will take much higher precaution to getting the phone wet.
This just makes me extra cautious about water resistance of the phone. I feel ok with getting it wet without having dropped the phone but after one drop i will take much higher precaution to getting the phone wet.
Good lord. Please stop referring to drops and impacts. I'm talking strictly a defect. AGAIN if you have a SIM card tray with a lose gasket and water seeps in. No drops. No impacts. That would still not be covered even though the defect occurred during the manufacturing process. Please addresss this one scenario. Tell me how Apple is right for screwing the customer with their manufacturing defect. 4th time I've mentioned this with not response.
I am a hardcore Apple Fanboy. Look at my history. But in this case they are completely wrong.
Replace the case or your broken phone. We are discussing they claim the case can protect a 2m drop but if the phone breaks they won't replace your device.
What I mean is that they make claims of water resistance, but if the case lets water in, they won't guarantee your phone. They will "guarantee" the case but not the product that they case is protecting.
Again, I "get" why, but for me that just makes for a worthless/meaningless guarantee.
Again you have to catch the defect yourself before you use the phone. And if you "lose" your gasket go find it and fix it. Your going to have to prove the water got through a case in the original posters dilemma and through the SIM tray before you opened it. The only real way your going to figure it out is by inspecting the SIM tray first. Anything could have happened to the SIM tray before water got in. Hell if you already had opened it before without fully closing it can cause water damage.