iPhone X Dust/Speck Inside The iPhone X Camera Lens

[donster28]

I could never work for Apple because I'd never be able to deal with customers that are so picky that they look for dust specs with a magnifying glass.

I guess that’s why you’re not at Apple?

 

[lonman06]

So I just got my iPhone X today. Screen is great. No dead pixels or anything but unfortunately I do have several pieces of dust under both camera lenses, but even worse each lense has what appears to be a hair dead center. I have taken several pictures and do not notice any issues, including portrait photos to make sure the zoom is inhibited.

Do you guys think it is worth exchanging because otherwise the phone appears perfect. Such a hard decision...

 

[Prospekt]

So I just got my iPhone X today. Screen is great. No dead pixels or anything but unfortunately I do have several lives up dust under both camera lenses, but even worse each lense has what appears to be a hair dead center. I have taken several pictures and do not notice any issues, including portrait photos to make sure the zoom is inhibited.

Do you guys think it is worth exchanging because otherwise the phone appears perfect. Such a hard decision...

The hairs would annoy me but it's your call. You could always keep it and then if you break the screen or something use the dust under the camera to try and get a replacement lol

 

[evorc]

I got some minor very tiny dust in my bottom lens but not enough to do an exchange now. I hate to go through the lottery like the past. It doesn’t affect my photos now maybe sometime next year I’ll get it exchange once this issue is fixed by Apple. My point is if you have done more than 2-3 exchanges and the issue still persists, just wait it out and have a genius document it for you.

 

[OleMorten]

Got my iPhone X here in Norway last Monday and noticed dust under the lens on the lowest camera as many others in the forum. Talked with Apple and they said I should send it in and get a replacement. The only thing that sucks here is that it might take 1-3 weeks before I get it repaired or replaced

 

[donster28]

Sorry to hear about people still getting dust in their lenses. I'm not surprised there are bad units out there but I'm confident Apple is willing to make an exchange for you.

I'm optimistic the next batches of phones will be better.

Good luck guys!

 

[madKIR]

I noticed a spec of dust in the lower lens. It's very close to the black border and not in the way of the actual lens though. I don't see anything like that in my pics either, so I'm not gonna bother playing this lottery when there are some other issues with the X.

 

[OleMorten]

This is my lens (lower lens right side)

Not sure if it effects the camera yet. Also not sure if I should return it

 

[mustu]

This is my lens (lower lens right side)

Not sure if it effects the camera yet. Also not sure if I should return it

Do not return it trust me. My dust is a little worse than yours... i have seen 3 units and the all have the dust in the camera... it will not capture the dust - i have taken at least 10 pictures and you cant see jack.

I have 2 x’x and both have it to some degree. Not worth it if your screen is good, no crackle in speaker etc

 

[OleMorten]

Maybe you are right I guess I could always complain later if it should get worse.
The thing that annoys me a bit is that the dust makes the glass and lens not sticking together on the right side. If it was just that small dust it wouldnt be that bad.

 

[BugeyeSTI]

I am the total opposite and I think we deserve better after spending $2000 on it including AppleCare+.

I respect your decisions but man, would you accept a brand new car with a dent even if it doesn’t affect it’s driving?

Also, the size of the product in question is no excuse. When it’s advertised to you in clean, prestine close-up shots, the condition of what’s being advertised should reflect the actual product.

If a speck of dust bugs you on a $2000 phone, don’t ever look at the dial of a $10,000+ Rolex through a loupe, all sorts of imperfections.

 

[donster28]

If a speck of dust bugs you on a $2000 phone, don’t ever look at the dial of a $10,000+ Rolex through a loupe, all sorts of imperfections.

OK, thanks for the advice.

 

[BugeyeSTI]

OK, thanks for the advice.

I’m just saying things that cost a crapload more than your phone have issues too if you look for them. Does the speck of dust affect the quality of your photos? Doubt it.. I’m not questioning your reasoning , I’m just pointing out that if one expects perfection in mass produced products regardless of cost, your fighting a uphill battle

 

[donster28]

I’m just saying things that cost a crapload more than your phone have issues too if you look for them. Does the speck of dust affect the quality of your photos? Doubt it.. I’m not questioning your reasoning , I’m just pointing out that if one expects perfection in mass produced products regardless of cost, your fighting a uphill battle

Sorry, but no need to explain yourself. I didn't mean anything else on my response...my response was as it was: thanking you for your warning on a Rolex.

 

[appleincognito]

Can confirm this issue affects a large majority of current iPhone X models. Bought another one from a store, immediately opened it up, saw the dust and then returned. Wait until December/jan, hopefully they’ve worked out how to manufacture them without letting dust/hair get in.

 

[JaxTeller]

I too have one speck, is there a chance for this speck to move closer to the lense also is there a chance for newer specks to enter the camera?

 

[donster28]

I too have one speck, is there a chance for this speck to move closer to the lense also is there a chance for newer specks to enter the camera?

No one really knows. But I experienced dust appearing shortly after checking perfect lens assemblies.

 

[JaxTeller]

No one really knows. But I experienced dust appearing shortly after checking perfect lens assemblies.

that's f'ed up. Hope mine doesn't get worse. One speck outside of the lens doesn't bother me

 

[fatlardo]

Wow this is concerning for a 1k plus phone. I hope I don’t get this when I get my phone.

 

[UL2RA]

If my phone arrives with this it's going to trigger my anxiety, lol.

 

[Playamonte]

I passed by the Apple store today and decided to ask about it. He said that they would exchange it no problem (but they didn’t have any in store to replace with) so he made a note on my account and pretty much told me that I can go in whenever during the next two years and they’ll replace it no problem

Started reading this thread & was thinking the same.
Just get it noted that you have bought the issue to Apple's attention and should it prove an issue in the future (will be seen on your pictures) then they will remedy it ?

Going to be quite a few Apple refurb units for sale soon ........ ?

 

[NagasakiGG]

Would you suggest me to replace it? (Played with the ISO, so you can see the dust/hair/whatever better)
That’s annoys me a lot

 

[evorc]

Had some free time yesterday while wifey was shopping so I checked out display models at the store. I’m pretty shocked to find 90% of them had some sort of dust particles in the rear camera. Unless you like the lottery game,I see no point of exchanging now. Best to wait and see later on if Apple corrected the issue.

 

[donster28]

Would you suggest me to replace it? (Played with the ISO, so you can see the dust/hair/whatever better)
That’s annoys me a lot

That would annoy me too. The front cameras on the ones I had had no dust. This is kind of rare.

 

[gahig ulo]

i have alot of small specs on my x camera i mean a lot more than my 7 plus.but i dont think it will affect the picture quality