I just checked with my reseller, they say it is still being produced in factory (!), and it's a minimum of 15 days before arriving in Europe. Mind you, I ordered MacBook Pro 16inch M1 Max-32core, 64GB RAM, 2TB SSD, on October 28th. It's absolutely insane how much we have to wait. They say it's because Apple has problems with manufacturing, but I say that's not quite what it is, as people who ordered much later than me have gotten their machine way earlier.
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EUROPE MacBook Pros 14” and 16” inch Pre-orders, Orders and Delivery Status
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I have ordered Nov 5th and yesterday I was told it will take another 2-3 weeks. They don’t have status of it yet, but they tried to shake me off by saying that Macs will have to arrive to Europe by a boat ?♂️, what a crap that is - never heard of it.
Anyway, they also mentioned problems with manufacturing, but when I told him people who ordered after me have gotten their machines already, he agreed they are only a ”reseller” and Apple is knowingly prioritizing orders for official Apple Store. So there you have it, no wonder we have to wait even 100% more time than those who ordered through official store. Honestly the only reason I have not cancelled the order was reason that I have over 330€ discount compared to the retail price, so I‘ll give it a week or two, but no more.
I just talked to DQ (a premium reseller in Switzerland) they said, that the orders from October are gonna arrive in the next few days and they will probably be able to ship them in early January.
They also said that the distribution channels (between apple store and resellers) are completely separated and that's why people who order through apple are receiving their machines. This also means that Apple is prioritizing their own store... Well at least I could save some money this way but the waiting without any tracking is killing me. I think next time I'm ordering directly through apple.
They also said that the distribution channels (between apple store and resellers) are completely separated and that's why people who order through apple are receiving their machines. This also means that Apple is prioritizing their own store... Well at least I could save some money this way but the waiting without any tracking is killing me. I think next time I'm ordering directly through apple.
Hey thanks for that information! Hopefully, this is the end of the waiting game ?
It arrived today. Ordered Dec 2nd, 16 M1 Pro Base with 1TB storage!
Hopefully yours arrive soon too!
Got the same configuration today!
I was going to get Silver, but they only had a small shipment of SG ones, so I took that one.
It's amazing!
Anybody of reseller gang tried to contact Apple? Because my reseller is blaming Apple for not sending packages, saying that it's not their fault. I don't believe that's gonna accomplish anything, but worth a try I guess...
hmm so using something else than apple's own polishing cloth at a ****ing high price is possible eh?
Yep. Said they couldn’t disclose any more information but were truly sorry for the inconvenience and really hoped the situation would resolve quickly.
21/10, celebrating the 9th week now. And other resellers have already pushed ETA to mid January. Becoming absolutely ridiculous.
So the story of my replacement MBP because of a mushy backspace key. They couldn't repair it (at first Apple instructed a company to fix it on site but that company told me they don't do repairs on site, contrary to what Apple believes, they would just send a driver over to pick it up and send it back by UPS), and decided to replace it. The repair company is a "funny" side line in this story as not all Apple Senior Admins even heard of this company or the services Apple believes they offer, while others are 100% convinced they do repairs on site.
The replacement was set up correctly, first the new MBP would arrive and I'd have two weeks to send the old one back, they made the reservation on my credit card. All systems set up as they should and I'd receive the new MBP end of January as they aren't that available.
Cue to last Saturday, I received two mails from Apple. One giving me a track & trace from DHL for my new MBP (shipment information received) and one to set up the return (telling me TNT will contact me to arrange pickup, which is weird as they have never used TNT but hey, things can change). So I called Apple (at this point the case no is automatically referred to Senior Admins already) to check if things are running as they should. Was confirmed they were, the new MBP would be with me shortly and that would also include the material to send the old back within 14 days.
Last Monday FedEx showed up at my door to pick up a package going to Apple. I turned the driver away telling him I had no such package (never received the packaging material for returning it anyway, plus wasn't TNT suppose to show up (plus they never use FedEx in The Netherlands either)). I contact Apple again to inform them, and the Senior Admin was as confused as I was ("we don't use FedEx so good thing you didn't hand your Macbook over"). Next day FedEx calls me to arrange pickup of a package going to Apple. I ask them to cancel it (and yet again inform Apple, I'm on to Senior Admin no. 4 by now as they don't all work every day and it automatically gets reassigned to a different one).
On Thursday morning I receive a mail from Apple telling me they will invoice for the price of a new MBP because I did not return the old one. Now I'm at the point that I theoretically pay for two MBPs to get one with a mushy key. Again I call Apple, rather unamused, and get Senior Admin no. 5 telling me that their systems are all showing it should go as planned, but somewhere something thinks that I should return the old one before getting the new one (the other way around, although she can't tell me why I'm being invoiced for a new MBP while I haven't 1. received the new one, and 2. received any packaging material for the returning the old one. She tells me she'll call me back soon.
8 hours later I gave up on the soon, keeping a close eye on my banking app to see if the reservation turned into actually taking the money out (that hasn't happened yet) so I call Apple again. Senior Advisor no. 6 now tells me he will get it all sorted and apologizes for the messed up situation. Oh and the new MBP is just sitting here in The Netherlands but hasn't been handed over to DHL. Nobody knows why not.
And that's where we are at now. I have a feeling it will be end of January before this is all sorted.
The replacement was set up correctly, first the new MBP would arrive and I'd have two weeks to send the old one back, they made the reservation on my credit card. All systems set up as they should and I'd receive the new MBP end of January as they aren't that available.
Cue to last Saturday, I received two mails from Apple. One giving me a track & trace from DHL for my new MBP (shipment information received) and one to set up the return (telling me TNT will contact me to arrange pickup, which is weird as they have never used TNT but hey, things can change). So I called Apple (at this point the case no is automatically referred to Senior Admins already) to check if things are running as they should. Was confirmed they were, the new MBP would be with me shortly and that would also include the material to send the old back within 14 days.
Last Monday FedEx showed up at my door to pick up a package going to Apple. I turned the driver away telling him I had no such package (never received the packaging material for returning it anyway, plus wasn't TNT suppose to show up (plus they never use FedEx in The Netherlands either)). I contact Apple again to inform them, and the Senior Admin was as confused as I was ("we don't use FedEx so good thing you didn't hand your Macbook over"). Next day FedEx calls me to arrange pickup of a package going to Apple. I ask them to cancel it (and yet again inform Apple, I'm on to Senior Admin no. 4 by now as they don't all work every day and it automatically gets reassigned to a different one).
On Thursday morning I receive a mail from Apple telling me they will invoice for the price of a new MBP because I did not return the old one. Now I'm at the point that I theoretically pay for two MBPs to get one with a mushy key. Again I call Apple, rather unamused, and get Senior Admin no. 5 telling me that their systems are all showing it should go as planned, but somewhere something thinks that I should return the old one before getting the new one (the other way around, although she can't tell me why I'm being invoiced for a new MBP while I haven't 1. received the new one, and 2. received any packaging material for the returning the old one. She tells me she'll call me back soon.
8 hours later I gave up on the soon, keeping a close eye on my banking app to see if the reservation turned into actually taking the money out (that hasn't happened yet) so I call Apple again. Senior Advisor no. 6 now tells me he will get it all sorted and apologizes for the messed up situation. Oh and the new MBP is just sitting here in The Netherlands but hasn't been handed over to DHL. Nobody knows why not.
And that's where we are at now. I have a feeling it will be end of January before this is all sorted.
I have received an email from the Reseller just moments ago, the original delivery window, which was 4-6 weeks at the time of order (Nov 5th), which has been adjusted to 5-7 weeks last week has been adjusted again to 9-10 weeks just now. This moves the delivery somewhere in first half of January.
Should you consider making order via Reseller, think twice.
Should you consider making order via Reseller, think twice.
Mate, I'm not sure what country you are in, or the (any) consumer laws you are afforded. However, the easy answer to this, especially you are UK based is to take receipt of both units. And, if you can cover the double charge, take that too. And then, once happy, use your consumer rights or Apple's 14 day cool off period to return and refund the one you don't want. And get someone in the Exec Team to sign off on this, confirming by email.
I'm in the Netherlands. I'd happy to accept the replacement Mac but somehow that's not being shipped and is just sitting somewhere in a warehouse in The Netherlands. I can't send the old one back either. Seems that the system thinks the new one has been shipped and received, although it doesn't show that anywhere in their systems. Unclear what exactly is going on here. Especially with all the different carriers (TNT, FedEx) that Apple doesn't even use (their words).
There's something intrinsically wrong with this entire exchange, but the weird part is that all systems at Apple don't show what, they all show how it ought to be, it's just not happening that way. Mind you, they haven't taken the money out of my account for the replacement MBP, that's just still reserved. I did get a mail threatening me to invoice me for it though (which I had to screenshot and send to Senior Advisor no. 6).
Despite the entire ordeal, all advisors have been nothing but professional, friendly and helpful, which gives me faith that it will be solved at some point. Systems f*ck up sometimes I guess.
The authorized distributor in my country (apcom) pushed my estimated shipping date towards end of January + an additional 10 days of transport from the production facility to the warehouse in europe. I ordered in Nov 9th a 64gb m1 max 16 incher.
I'm sure you'll both get it sorted. But it must be as frustrating as hell.
My first order arrived on release day. I then ordered a second more powerful one on Nov5 and I got it Dec1. But they were both Apple Store direct orders and not reseller orders.
What a story man, I'm feeling bad for you. And at a certain point, I feel relief cause I cancelled my replacement process, you do remember, I'm sure.
The strange and coincident part is, despite I cancelled the process which started just a day before, the same afternoon I cancelled, a guy called from UPS (this was ok, Apple told me UPS will be carrying all the process) to pick up the old one (and my replacement wasn't ready) so a total misunderstanding from what the CS Rep told me "You will receive the new laptop and in that moment, you have to return your old one, so we don't have to charge you for 2 laptops" ... but as the process didn't go further I have not many more insights, but all indicates that I've been left off without a laptop for some days -diff story cause mine was still on return period and I do remember they told you that you'll have 14 days to send the old one-
So the summary is: you still have your "mushy" key one, and the replacement is awaiting at a warehouse, but this one has been charged also to you, cause you didn't return the old one (you weren't supposed to yet) ... again, what a story, I really hope it gets sorted soon and you can enjoy a flawless/no defects MBP and ... most importantly, you get also your money back.
Best of lucks mate!
I did not follow the entire thread, but please note: TNT is a Fedex owned company, therefore some packages might be delivered or picked up by Fedex even if it states TNT as the courier. It’s quite confusing for customers and not everyone is aware of this. Maybe this helps figuring out your return.
Both TNT and FedEx appeared weird to the senior advisors I spoke to as Apple doesn't use them in The Netherlands.
Anyway, some sort of Christmas miracle because my replacement MBP started moving on Christmas Eve and is out for delivery on Monday.
I ordered MacBook Pro 16inch M1 Max-32core, 64GB RAM, 2TB SSD at Apple reseller, on October 21th. Of course I still haven't received it yet... And they said next year now...
Such bs to be honest. If we would’ve received more info about this earlier it would’ve been worth ordering late through apple store and receive before years end.. Last time I’m ordering outside of the apple store no matter what the deal if it’s remotely time sensitive
Yeah, unbelievable... I ordered on the first possible date. They confirmed I am the first person who ordered new Macbook in Slovenia (21.10.2021). And they received ZERO BTO Macbooks till now.
Incredibly frustrating to be honest. Got my refund on Xmas eve and don’t know which way to turn now. Order with apple or just jump on one when it’s in store. You wouldn’t think it would be this hard to spend £3299 lol
Read some posts ago that you were waiting for a 16" M1 Max 32GPU 32GB 1TB, from personal experience, I've never seen that model available to pickup from any store in this whole 2-month period, at least in Spain, neither at authorized resellers.
So my bet will be placed on: order from Apple and face the 3-4 weeks delivery, if by any chance you can find that model in stock at some local Apple store, then grab it and cancel the online order if it's still on "Processing", just my 2c. Good luck!
I’ve seen it a few times in the UK as it’s the standard model for the M1 Max. But I think you are right and I need to just face another wait.
In Spain, that model seems like the Unicorn, theoretically meant to be in "Stock" but no store has them, maybe they appear and they fly away so fast that I'm unable to see the availability, seems plausible.
I know it's a bummer to have to wait again, but I think it's the best option if you need the machine ASAP; if you place an order now, I think you'll have about 1.5-2 weeks to lurk around for any available stock before Apple charges you and starts the real process so you can cancel it, if not, then just 2 weeks more and the machine will be with you.
If you're curious/interested regarding local stock, there are some tools to check via the store code so you can lurk multiple ones w/o having to hassle with Apple's website directly. Here you can find one of those, meant to be used with Node.js and checking just MBP14/MBP16 (UK is supported AFAIK)