All this talk of 4g/carrier relation should stop because this happens over facetime audio with no sim card present.
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iPhone 8/Plus (Fixed in 11.0.2) Iphone 8 plus crackling static noise in earpiece during calls
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No, I’m not going to wait it out.
If it was a software issue my wife’s phone would (should) be having the same issue.
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This makes no difference for me, I’ve tried it multiple times over the past few days.
I think that's because you only have HD Voice between mobiles. Landlines don't support HD Voice and you have a much narrower frequency spectrum.
As far as I could tell so far, the clicking only happens when a certain frequency from the other caller is played back in the earpiece, and that frequency is likely never used without HD Voice.
The issue is intermittent, you are not hearing it when calling landlines out of luck/coincidence. The issue even manifests itself when making a call over facetime audio. People should stop jumping to conclusions prematurely and instead read what has already been discovered/disproved.
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They would never admit hardware problem until absolutely had too. Especially in early stages. The will quietly fix and take care of those that complain.
lol. U ok bro?
I've made enough calls today and yesterday to landlines and mobiles to be able to safely say on MY phone it's a mobile only fault.
I've made 6 calls to landlines today, all fine. The 3 mobile calls I received yesterday had the issue and the 4 mobile calls I have been on today had the issue.
As has been said in the thread it could be the HD voice causing it, which would only occur during calls to mobiles or FaceTime where HD Voice is supported.
Good luck! I was lucky to have a genius that actually acknowledged the problem and was able to hear what I heard. Other than this issue, I love my 8+. Its so smooth and super fast!
My carrier does not support hd voice, other people have experimented turning off hd voice with no change to the issue.
That's weird, because I use a landline test number (BBC World News) and the problem is definitely present on both of our iP8 phones (non-plus).
I'm just reporting the issue I have on my particular phones and when it occurs. Like I said it COULD be HD voice which would back up my experience of it only being present in calls to mobiles. I plan to phone my mum later on her phone which doesn't support HD voice and see what happens. So far everyone I've spoken to is using iPhone and thats when the sound occurs.
Ridiculous considering this design has been around long time.From Phone's Arena:
In an unexpected upset, Apple really drops the ball with click-ridden voice-calls
It feels like for the vast majority of phones we review, we can breeze right through the call-quality tests; so long as nothing goes horribly wrong, there's usually not a ton to say. So we're a little surprised to find ourselves thinking so hard about the iPhone 8, after running into some unexpected issues with its voice-call performance.
While engaging with callers, we often observed an intermittent clicking sound coming from the phone's earpiece. This artifact doesn't seem to be emanating from the distant end of the call, and only popped up when testing the iPhone 8 (and 8 Plus, which we'll be addressing separately).
Curious if this might be a consequence of the phone's noise-canceling feature, we tried turning that off, yet the clicking continued. It's possible we just have a bad phone (or rather, bad pair of phones), but we're a little shocked to see an iPhone get something so simple so wrong. It's not like the clicking makes calls unintelligible – and some users will dismiss it as too minor to care about – but for a phone of this pedigree, and this price point, we expect voice-call perfection.
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OK, I'd like to share with you a fact that makes your conclusions untrue: I can confirm the same noises during a call to a landline number I've just made, one minute ago.
I'm in Spain, Movistar is my carrier (supports HD voice), iPhone 8 silver 256 GB.
So we have differing experiences. Doesn't make either of us wrong.
It's a fact you've had it on landline and a fact that I have not.
What now?
Whoa take a breath and calm down dude...
I have now made a total of 20 calls to my Telstra Australia voicemail number “101” tonight. Every call I make with mobile data set to data and voice has the crackle/ticking noise in the silences between the recorded voice menu options. If I turn it to data only I get nothing but silence in those same points between recorded menu options.
Clearly everyone’s mileage may vary but we are all in this together and trying to share our experiences and get a resolution. No need to get all high and mighty when people are trying to help....
I’ve already done this and it did not rectify the issue. It has still been present. I always have mine set to Data Only. =)
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It is happening to me on both mobile to mobile and mobile to landline sadly.
Calm yourself down. Who is getting high and mighty? Due to the intermittent nature of the issue if there is already confirmation from others that some things do not make a difference what is the point of suggesting that it might be related to those things? Otherwise we will keep going around in circles.
I wonder if some landlines support HD Voice or if some frequencies are causing it??
I've been calling classic landlines that definitely do not support and the issue isn't there. I haven't adjusted any settings and it's only happening to mobiles. Seems weird that we're all getting different experiences.
I agree, I only wanted to prove that, so far, the issue has been reported to happen during:
1. Calls to/from mobile lines.
2. Calls to/from landlines.
3. Audio facetime.
This issue is intermitent, and I think that, in most cases, we're talking about the same issue.
And as far as I know, nobody has yet reported it during voice memo.
Correct me if I'm wrong.
Because I am up to 25 test calls to my voicemail now with mobile data set to data only and the crackling simply isn’t there. It comes back as soon as I turn it back on to data and voice. Clearly some of us are seeing different occurrences and results so it is worth a discussion. Since I assume none of us are Apple engineers all we can do is discuss it and share ideas any way.... where is the harm in that? There’s 19 pages here now, easy to miss something...
The crackling noise occurs for me regardless of call type. I’ve tried calling cellular, landlines, and voice over IP lines. LTE on or off doesn’t matter, neither does turning off noise cancellation (as Apple suggested to me). Listening to a voice mail also triggered it one time.
If this is software related, why does putting pressure around the noise canceling mic / camera flash area exacerbate the issue? This part of it confuses me, how can software be sensitive to finger pressure?
If this is software related, why does putting pressure around the noise canceling mic / camera flash area exacerbate the issue? This part of it confuses me, how can software be sensitive to finger pressure?
The speaker could be working perfectly and just producing the sound it is given. Putting finger on it would change it.
The point being the intermittent nature of the issue. I can get lucky and get 10 consecutive calls with no issue and other time I can make 10 calls that all have the issue. All calls made to the same source without hd audio involved. Therefore, in my opinion, suggesting that hd voice is the culprit is counterproductive. I think we need to move on and consider other possibilities.