Phones Galaxy Note 7

[MRU]

And o2. This must be a serious issue. It's a shame as Samsung were making great strides this year. Even when all the issues are ironed out I think this will negatively effect samsungs sales. A shame.

Really O2 too? It is a shame and hopefully is resolved sooner than later for those customers eagerly anticipating the device to have it put into apparent Limbo.

I'll see what Vodafone say tomorrow about my order. I'm starting to feel it may be safer to stick with my S7 which has no problem with screen protectors, performance, battery or GG4. I'd be peeved to sell my S7 replace it with the Note 7 and have issues. The delay if anything buys me extra thinking time.

 

[Surf Donkey]

Honestly, the value on these will be a fire sale after this. Unless the money is really burning a hole in your pocket, it is silly to buy now. If you really want one once things simmer down, the prices will tank by Thanksgiving and Black Friday, fueled by lack of demand when the iPhones and Google phones ship. I don't see a big explosion in demand any time soon for the Note 7.

 

[Aneres11]

Just catching up in here after a busy evening.

Cannot believe it isn't showing on the majority of UK networks website and CPW. Will have to see what they say in work on Saturday if there has been any comms or anything. In fact, I'll text our work group tomorrow and see.

Very worrying. I wonder if they will recall them? Id be pretty disappointed if they did. Don't really want to give it up now I have spent the last few days getting to grips with it and actually liking it way more than i'd first hoped.

 

[FlexPen76]

Wow 95!! How do you find that out?

Hoping to get my hands on mine tomorrow evening!!!

There's a little card that came in the package with some text on it saying 'congrats on having one of the first shipped, you are 95 of 1000'

At first it was nice and a warm fuzzy feeling, now though given the reports on battery issues I'm hoping it's just a warm fuzzy feeling and not an actual fire that breaks out

 

[MRU]

Just catching up in here after a busy evening.

Cannot believe it isn't showing on the majority of UK networks website and CPW. Will have to see what they say in work on Saturday if there has been any comms or anything. In fact, I'll text our work group tomorrow and see.

Very worrying. I wonder if they will recall them? Id be pretty disappointed if they did. Don't really want to give it up now I have spent the last few days getting to grips with it and actually liking it way more than i'd first hoped.

Someone posted an email from CPW essentially telling customer order has been delayed due to the recall / sales suspension and that £50 would be credited to the account of those affected by the delay.

 

[Fernandez21]

We might all be getting replacements it seems.
http://www.theverge.com/2016/9/1/12759912/samsung-galaxy-note-7-recall
Also, funny how now theyre being called s-verge.

 

[mclld]

the prices will tank by Thanksgiving and Black Friday, fueled by lack of demand when the iPhones and Google phones ship.

Lol, I dont think a Google phone has ever set the world on fire in demand or sales

 

[sk1wbw]

So if there's a worldwide recall, would Samsung or the carrier provide you a temporary phone to use? What if that's your only phone?

 

[bgro]

So if there's a worldwide recall, would Samsung or the carrier provide you a temporary phone to use? What if that's your only phone?

I think at this point everyone has the same questions and we're all just going to have to wait and see how Samsung response

 

[Fernandez21]

So if there's a worldwide recall, would Samsung or the carrier provide you a temporary phone to use? What if that's your only phone?

I would think it's like a car, you take your phone in and either theyll give you a replacement or theyll send it in for repair and give you a loaner in the meantime. But theyll probably just replace it.

 

[Oohara]

Welp, so I cancelled my preorder. Also because I'll be traveling a lot for about two months and don't know when I could be around to receive the package, with the possible delays coming up (dates haven't been changed here in Sweden yet though).

So, at this point I'm again open to anything. Will see what the iPhone 7 finally brings of course. But tonight when considering staying with iPhone, I typed something on my 6 Plus and remembered my primary reason for wanting to go Android again, those heavenly keyboards... I guess I'll keep an eye out for news about the new Google phones too.

But dang I wanted that Note 7 screen and minimal bezels fix. We'll see what happens when things stabilize after this mess. I sincerely hope Samsung doesn't get into too much crap because of all this, Apple sure could use the competition...

Hope all you guys sticking with the Note 7 come out of this with minimal trouble!!

 

[epicrayban]

Welp, so I cancelled my preorder.

Samsung will definitely suffer loss-of-sales like this. And rightfully so. They should've vetted that one battery manufacturer better. I wouldn't get a note 7 after such news either.

Hopefully they're working overtime to identify precisely which models had the bad manufacturer's battery, and only need to recall those.

Thankfully it's only afflicting 0.1% of phones. I know that's still a lot when you count the millions sold, but it could've been a lot worse. And Samsung seems to be doing the right thing keeping things transparent -- in the long run, this'll be appreciated. They just better have good answers to people's questions. And soon.

 

[jamezr]

Samsung will definitely suffer loss-of-sales just like your story. And rightfully so. They should've vetted that one battery manufacturer better. I wouldn't get a note 7 after such news either.

Hopefully they're working overtime to identify precisely which models had the bad manufacturer's battery, and only need to recall those.

Thankfully it's only afflicting 0.1% of phones. I know that's still a lot when you count the millions sold, but it could've been a lot worse. And Samsung seems to be doing the right thing keeping things transparent -- in the long run, this'll be appreciated. They just better have good answers to people's questions. And soon.

At least they were quick to call out the issue and halt sales. Gotta give them credit for that much anyway. But man o man what bad PR this has been. They might not recover this year from this kinda loss in sales. Let's see what happens and how a recall (if it comes to that) is handled.

 

[Surf Donkey]

Lol, I dont think a Google phone has ever set the world on fire in demand or sales

They Pixel and Pixel XL phones will for sure convert some who don't want an exploding laggy mess of a phone.

 

[jamezr]

I would think it's like a car, you take your phone in and either theyll give you a replacement or theyll send it in for repair and give you a loaner in the meantime. But theyll probably just replace it.

I really hope this is how they do it. I would rather walk into a TMO store and walk with a new N7 than have to mail it in and wait a few weeks. From a logistics POV how would they know how many to ship to the stores?
They might just do it on an one to one basis. Contact us and say you have a new phone waiting for for you at this location. Or email each customer and say a new one is being shipped to you with a return label enclosed. It would suck big time and they would lose more customers if they waited to give us a replacement until the recalled unit was received by them.

 

[sk1wbw]

So someone correct me here. Was the issue a faulty battery or using faulty USB C charging cables?

 

[mtcowdog]

Not fun for Samsung. I'm not one who will root against them. Hope this is sorted out quickly.

 

[tbayrgs]

I know many rag on Apple for their until now, 2 year major design cycle with the iPhone but maybe what's happening with the Note is just a symptom of trying to do too much, too quickly. Samsung (and basically every other OEM besides Apple) feel obligated to redesign their smartphones, often quite significantly, every year to try to differentiate. It has to be quite a task to compete these redesigns, test the hell out of them, then fix any issues, all in time to have them manufactured before the next annual (or often sooner--i.e. LG) release.

I'm not pointing a finger at Samsung for being negligent either--they not only have to compete with Apple but also try to differentiate from all the other Android OEMS. It's pretty remarkable, IMO, that we don't see stuff like this pop up more often considering how quick the release cycle is and how much must go into designing/testing/building these devices. And that's not even mentioning the software.

The overwelming majority of people don't upgrade their phones for at least 2 years, many even longer. I'd rather see everyone dial it back just a touch and focus on optimization and refinement rather than try to racing to the top and have quality suffer or, as in this case, even worse.

 

[MRU]

So someone correct me here. Was the issue a faulty battery or using faulty USB C charging cables?

It would appear the issue is internal, therefore battery.

 

[sk1wbw]

It would appear the issue is internal, therefore battery.

I thought I read that one exploded due to a faulty, or substandard, usb c charging cable. But if it's the battery, there might be big problems. That could affect a ton of units. How many battery suppliers were there for the Note7?

 

[epicrayban]

I know many rag on Apple for their until now, 2 year major design cycle with the iPhone but maybe what's happening with the Note is just a symptom of trying to do too much, too quickly. Samsung (and basically every other OEM besides Apple) feel obligated to redesign their smartphones, often quite significantly, every year to try to differentiate. It has to be quite a task to compete these redesigns, test the hell out of them, then fix any issues, all in time to have them manufactured before the next annual (or often sooner--i.e. LG) release.

I'm not pointing a finger at Samsung for being negligent either--they not only have to compete with Apple but also try to differentiate from all the other Android OEMS. It's pretty remarkable, IMO, that we don't see stuff like this pop up more often considering how quick the release cycle is and how much must go into designing/testing/building these devices. And that's not even mentioning the software.

The overwelming majority of people don't upgrade their phones for at least 2 years, many even longer. I'd rather see everyone dial it back just a touch and focus on optimization and refinement rather than try to racing to the top and have quality suffer or, as in this case, even worse.

The note 7 seems like a very natural progression of the s7 edge though. And the s7 a pretty natural progression from the big s6 redesign.

I don't think design played a role in a bad battery manufacturer. It's not that drastic from what Samsung has been doing, no?

 

[bgro]

I thought I read that one exploded due to a faulty, or substandard, usb c charging cable. But if it's the battery, there might be big problems. That could affect a ton of units. How many battery suppliers were there for the Note7?

i read there were 2..one owned by Samsung out of Korea and another out of China i think?

 

[MRU]

I thought I read that one exploded due to a faulty, or substandard, usb c charging cable. But if it's the battery, there might be big problems. That could affect a ton of units. How many battery suppliers were there for the Note7?

The fact that this is a global recall says enough. It's simply unprecedented in scale compared to anything else. Even 1% of possible devices is a huge amount by time you multiply the number of devices out there and it appears to be random affecting more than just isolated batches as this recall affects exynos and snapdragon alongside every differing carrier and dual sim versions.

Honestly we have never seen a recall of this magnitude smartphone wise and so soon after launch which timing wise is both positive and negative.

Positive as many end users actually haven't got their units yet and the halt of sales stems the chances of further cases..

But it's very negative as trying to regain momentum and putting doubt in consumers minds right when they should be selling big time is a bit of a PR nightmare. By the time they relaunch and get things moving again the whole landscape has changed somewhat and moment of capturing end consumers may have passed with a lot of devices earmarked for September launch and unveil.

This on top of concerns over performance, reports of poorer battery life by some users and of course the whole GG5 potential scratch issue is not good PR. Essentially if you had any doubts over purchasing the Note , a recall may be the nail in the coffin for you ever purchasing it at all.

This has been a very sad launch for what should have been one of the most promising smartphone launches this year.

Personally, I'll see what Vodafone say tomorrow but I'm almost resigned into thinking I'll just cancel and stick the cases and official screen protectors back onto eBay or classifieds websites.

 

[MRU]

i read there were 2..one owned by Samsung out of Korea and another out of China i think?

Clearly there must have been signs of potentially more or reports of such that were not on blogs/media. Possibly reported direct to Samsung themselves from customers.

But it certainly by the virtue of their reaction to the issue is indicative that the issue is potentially more than just isolated to those cases or to a third party cable or charger.

Something very array must have now shown up in post testing to cause such a drastic intervention by Samsung.

 

[jamezr]

The note 7 seems like a very natural progression of the s7 edge though. And the s7 a pretty natural progression from the big s6 redesign.

I don't think design played a role in a bad battery manufacturer. It's not that drastic from what Samsung has been doing, no?

Yeah...I don't see the Note 7 as a major redesign at all. It is a refinement of the S6 and S6 edge and S7 edge.
Then by all accounts the problems was with a USB C to micro USB connector and the battery.
[doublepost=1472784382][/doublepost]

The fact that this is a global recall says enough. It's simply unprecedented in scale compared to anything else. Even 1% of possible devices is a huge amount by time you multiply the number of devices out there and it appears to be random affecting more than just isolated batches as this recall affects exynos and snapdragon alongside every differing carrier and dual sim versions.

Honestly we have never seen a recall of this magnitude smartphone wise and so soon after launch which timing wise is both positive and negative.

Positive as many end users actually haven't got their units yet and the halt of sales stems the chances of further cases..

But it's very negative as trying to regain momentum and putting doubt in consumers minds right when they should be selling big time is a bit of a PR nightmare. By the time they relaunch and get things moving again the whole landscape has changed somewhat and moment of capturing end consumers may have passed with a lot of devices earmarked for September launch and unveil.

This on top of concerns over performance, reports of poorer battery life by some users and of course the whole GG5 potential scratch issue is not good PR. Essentially if you had any doubts over purchasing the Note , a recall may be the nail in the coffin for you ever purchasing it at all.

This has been a very sad launch for what should have been one of the most promising smartphone launches this year.

Personally, I'll see what Vodafone say tomorrow but I'm almost resigned into thinking I'll just cancel and stick the cases and official screen protectors back onto eBay or classifieds websites.

If you are right then there will be a LOT more exploding Note 7s being reported very soon. Or there will not be and it will be a few of the millions in customers hands. Hopefully Samsung over reacted in the favor of protecting its customers.

We should have the answers soon as we get more information soon.