Phones Galaxy Note 7

[MRU]

Yeah...I don't see the Note 7 as a major redesign at all. It is a refinement of the S6 and S6 edge and S7 edge.
Then by all accounts the problems was with a USB C to micro USB connector and the battery.

Yeah it's essentially Note 5 meets S7Edge. I don't think this is an issue created by external design changes, but clearly the internal changes whether specific part alone or combination of parts thereof are to blame only Samsung know, but it does seem more random than just isolated to a certain batch / manufacturing date.

In an ideal scenario (if there can be one) Samsung will discover it affects only devices manufacturered between certain dates, however the fact they have suspended sales and it appears in all variants exynos and snapdragon which wouldn't be manufacturered together one assumes, means it seems much broader and potentially encompassing.

It will undoubtedly be resolved in time, hopefully sooner rather than later, but it's still unfortunate both for consumers and Samsung.

 

[MRU]

Yeah...I don't see the Note 7 as a major redesign at all. It is a refinement of the S6 and S6 edge and S7 edge.
Then by all accounts the problems was with a USB C to micro USB connector and the battery.
[doublepost=1472784382][/doublepost]
If you are right then there will be a LOT more exploding Note 7s being reported very soon. Or there will not be and it will be a few of the millions in customers hands. Hopefully Samsung over reacted in the favor of protecting its customers.

We should have the answers soon as we get more information soon.

Remember however they don't have to actually explode for them to have this issue. They merely have to have the potential to explode or defect at some point.

So we may not hear of more exploding notes in the short term, but the potentiality of devices which could become defective could still be very significant number wise if Samsung have estimated 1% themselves.

 

[jamezr]

Remember however they don't have to actually explode for them to have this issue. They merely have to have the potential to explode or defect.

So we may not hear of more exploding notes, but the potential devices which could become defective could still be very significant number wise if Samsung have estimates 1% themselves.

Thats a good point. The potential is why they are recalling the phones. I wonder what the average is during any normal phone on the market?
Anyway I wonder how they will get this done?

 

[tbayrgs]

The note 7 seems like a very natural progression of the s7 edge though. And the s7 a pretty natural progression from the big s6 redesign.

I don't think design played a role in a bad battery manufacturer. It's not that drastic from what Samsung has been doing, no?

But it's not a progression from the S7 edge, or it shouldn't be. The Note 7 was released what, 4-5 months after the S7--it's design is probably well past its final stages of testing by that point else they'd never be able to have it manufactured in quantity for this August release. This phone designs probably start well before even the previous version--the Note 8 is likely well along in its development.

Compare it to the Note 5--different frame, different display/glass, addition of the microSD, new iris scanner, making it waterproof again, USB-C. Those alone are some pretty significant changes alone. And doing that level of change twice a year--pretty amazing. That hectic pace was bound to lead to something like this.

Yeah...I don't see the Note 7 as a major redesign at all. It is a refinement of the S6 and S6 edge and S7 edge.
Then by all accounts the problems was with a USB C to micro USB connector and the battery.

See my comment above. Samsung is doing signficant changes every year to 2 (or 3) different flagships. That's a lot to do a couple times a year.

Again, I'm not picking on Samsung here, nor am I apologizing for them. I think it's a symptom of crazy industry expectations to do something significantly noticeable with every release. I wouldn't fault Samsung at all for adopting something similar to what Apple does with the iPhone or Intel with their CPUs--a tick-tock type upgrade cycle--that would allow them to focus on optimization and refinement.

 

[Surf Donkey]

Take the number of vehicles in the
field, (A), and multiply it by the
probable rate of failure, (B), then
multiply the result by the average
out-of-court settlement, (C). A
times B times C equals X...
If X is less than the cost of a
recall, we don't do one.

Are there a lot of these kinds of
accidents?

Oh, you wouldn't believe.

 

[MRU]

Thats a good point. The potential is why they are recalling the phones. I wonder what the average is during any normal phone on the market?
Anyway I wonder how they will get this done?

There is always some potential of manufacturing defects, it's the scale and moreover the drastic impact / implications of exploding devives or fire could potentially cause in this instance that raises above other devices we have seen in the past. More potentially damaging than just your devices GPU going wonky and or sound or speakers / camera giving up and breaking etc..

Hopefully replacements direct through carriers for those devices already sold so folks aren't left waiting. However it depends if they have actually resolved whatever is the root cause as there would be no point swapping devices out if they aren't confident the replacements are likewise potentially affected.

This means it could take a while to sort if they have to retest or change manufacturing process somehow and then ship those to all customers / carriers where devices have already been sold.

Logistics wise it's quite daunting.

 

[bgro]

Take the number of vehicles in the
field, (A), and multiply it by the
probable rate of failure, (B), then
multiply the result by the average
out-of-court settlement, (C). A
times B times C equals X...
If X is less than the cost of a
recall, we don't do one.

Are there a lot of these kinds of
accidents?

Oh, you wouldn't believe.

One of my favorite movies. Might have to rewatch this weekend now!

 

[bgro]

Anyone think they might just completely scratch the Note 7 and just recall everything? Obviously highly unlikely but you never know given the scale of a potential global recall along with fixing the supply chain etc etc. Cant see it happening but this really does seem bad if the rumours are true

 

[MRU]

Anyone think they might just completely scratch the Note 7 and just recall everything? Obviously highly unlikely but you never know given the scale of a potential global recall along with fixing the supply chain etc etc. Cant see it happening but this really does seem bad if the rumours are true

I could potentially see them doing this in Europe, but unlikely in other territories.

We will see what happens, but if they did do a withdraw of sale from Europe or anywhere else it likely would be the death nail of the Note series which would be a very sad thing indeed.

I don't think it will come to that ... but at this stage who truly knows ?

Until Samsung garner the real magnitude of the issue and number of potentially affected units, it "could" in theory be fiscally cheaper to simply scrap the device and sue the suppliers than actually remanufacture all the devices to guarantee the potential defect is fixed.

 

[bgro]

I could potentially see them doing this in Europe, but unlikely in other territories.

We will see what happens, but if they did do a withdraw of sale from Europe or anywhere else it likely would be the death nail of the Note series which would be a very sad thing indeed.

I don't think it will come to that ... but at this stage who truly knows ?

Until Samsung garner the real magnitude of the issue and number of potentially affected units, it "could' be fiscally cheaper to scrap the device and sue the suppliers than remanufacture all the devices to guarantee defect is fixed.

You really think it would be the death nail? The Note is a very targeted product that really has no competition right now (for those who really use the Note features). If that lack of competition continued into 2017 and Samsung delivered a kick ass note 8 u don't think people would flock back? Or u think they would have moved on and found something that fits their needs by then?

 

[MRU]

You really think it would be the death nail? The Note is a very targeted product that really has no competition right now (for those who really use the Note features). If that lack of competition continued into 2017 and Samsung delivered a kick ass note 8 u don't think people would flock back? Or u think they would have moved on and found something that fits their needs by then?

In Europe it would be. Remember they already missed the Note 5 (it was never launched in Europe) and the Note 7 was seen as re-attempt to capture back much of that audience who missed out. Those users on 2 year contracts with Note 4's will be falling for renewal / upgrade now also.

They claimed to not release the Note 5 last year because European focus groups weren't bothered about the s-pen.

If they miss two full years in a row not releasing a Note device, it would mark the death nail for the device in Europe. Folks will simply buy something else s-pen or not and upgrade to other devices. Emphasis however firmly on if .....

 

[bgro]

In Europe it would be. Remember they already missed the Note 5 (it was never launched in Europe) and the Note 7 was seen as re-attempt to capture back much of that audience who missed out. Those users on 2 year contracts with Note 4's will be falling for renewal / upgrade now also.

They claimed to not release the Note 5 last year because European focus groups weren't bothered about the s-pen.

If they miss two full years in a row not releasing a Note device, it would mark the death nail for the device in Europe. Folks will simply buy something else s-pen or not and upgrade to other devices. Emphasis however firmly on if .....

Would really be a shame if that happens. Samsung might not be perfect (who is ) but they've really pushed the envelope over the last few years. Would hate to see this incident start their demise (which potentially could happen given all the android competition)

 

[rhinosrcool]

In Europe it would be. Remember they already missed the Note 5 (it was never launched in Europe) and the Note 7 was seen as re-attempt to capture back much of that audience who missed out. Those users on 2 year contracts with Note 4's will be falling for renewal / upgrade now also.

They claimed to not release the Note 5 last year because European focus groups weren't bothered about the s-pen.

If they miss two full years in a row not releasing a Note device, it would mark the death nail for the device in Europe. Folks will simply buy something else s-pen or not and upgrade to other devices. Emphasis however firmly on if .....

Baloney. First, they're not scrapping the Note 7. But, even if they did, next year, demand (even in Europe) would be high because of the draught. Samsung did the right thing by suspending sales. We'll see if there is a recall. If so, it will hurt (monetarily), but Samsung will prevail. Presently, my Note 7 is excellent. However, if it's recalled, I'll comply. Hopefully, things get figured out.

 

[jamezr]

There is always some potential of manufacturing defects, it's the scale and moreover the drastic impact / implications of exploding devives or fire could potentially cause in this instance that raises above other devices we have seen in the past. More potentially damaging than just your devices GPU going wonky and or sound or speakers / camera giving up and breaking etc..

Hopefully replacements direct through carriers for those devices already sold so folks aren't left waiting. However it depends if they have actually resolved whatever is the root cause as there would be no point swapping devices out if they aren't confident the replacements are likewise potentially affected.

This means it could take a while to sort if they have to retest or change manufacturing process somehow and then ship those to all customers / carriers where devices have already been sold.

Logistics wise it's quite daunting.

Hopefully it will come down to one battery supplier and they will be able to tell by the serial numbers which one has that manufacturers battery. Well will see...what a mess!

 

[Tsepz]

Vodacom (Vodafone ZA) Consultants have informed us of the halt in sales down here in South Africa, until 23rd September.

Patiently waiting for September 6th now, this is a sign.

 

[MRU]

Baloney. First, they're not scrapping the Note 7. But, even if they did, next year, demand (even in Europe) would be high because of the draught. Samsung did the right thing by suspending sales. We'll see if there is a recall. If so, it will hurt (monetarily), but Samsung will prevail. Presently, my Note 7 is excellent. However, if it's recalled, I'll comply. Hopefully, things get figured out.

Did I say they were ?

We were talking hypothetically if you actually read a few posts back about when it was asked by another poster whether this could result in the device being scrapped or not released this year.

I never stated it WAS or WILL, merely HYPOTHETICALLY IF that did happen it (in the unlikely scenario) there would have more chance of happening in Europe (where Samsung have already set a precedent), and given the Note 5 failed to materialise in Europe it could possibly result in the end of the Note line in Europe (replaced by a larger Edge S8 for the same reasoning Samsung claimed themselves for not releasing the Note 5 - i.e. Europeans are not interested in the S-Pen), that however does not mean I have stated it actually has been scrapped in reality or that I think this will happen.

Context is everything ... perhaps check the context before just rubbishing / dismissing folks out of hand please.

 

[The Game 161]

Hopefully it will come down to one battery supplier and they will be able to tell by the serial numbers which one has that manufacturers battery. Well will see...what a mess!

It really is a mess and not the press Samsung want. People who are looking to upgrade it will not help Samsung case when people know about this.

People will be worried to charge at night

 

[MRU]

Wow it is a big mess.....

Rang Vodafone regarding my order.

I was told that Samsung have physically collected ALL their stock with Vodafone Ireland due to the fault / issue.

(So not just merely a suspension of sales whilst they investigate but a full blown back to the manufacturer recall)

Vodafone have been told it will be tentatively OCTOBER before it will be back.

It has been removed from Vodafone's Irish website.

 

[Aneres11]

Just got a text off Vodafone about my order saying that Samsung have advised them of a delay to the availability of the Note 7 so my order won't be available today.
They obviously fail to understand that I've already received 2(!) devices off them.

More Vodafone goodness.

Guess that means they're delaying for the potential battery problems.

 

[MRU]

Just got a text off Vodafone about my order saying that Samsung have advised them of a delay to the availability of the Note 7 so my order won't be available today.
They obviously fail to understand that I've already received 2(!) devices off them.

More Vodafone goodness.

Guess that means they're delaying for the potential battery problems.

It will be interesting to see what happens now, will you get a call requesting you return the device to them (Vodafone) or will they send someone to collect it (courier).

This is a real headache for the carriers who did ship pre-orders early.


Any MR folks want to buy official screen protectors or a tempered one & case ?

 

[Aneres11]

It will be interesting to see what happens now, will you get a call requesting you return the device to them (Vodafone).

Blimey, it definitely is a mess.
October? Ouch.

I doubt I'll get a call from them, perhaps an email or text. Bt from the text message I just got it seems Vodafone don't even know my order has been delivered.

 

[andrew1995]

Is there any news as to whether they're recalling these? Such a shame that my first proper experience with android may see it being recalled.

Also, does anyone have any battery life tips? I've completely drained it and recharged it twice but the battery seems to drain even on standby. I've turned all those pointless smart stay features off and have email set to manual, as I did on my iPhone. It's saying Android System is taking up 44% of the battery usage

 

[MRU]

Is there any news as to whether they're recalling these? Such a shame that my first proper experience with android may see it being recalled.

Also, does anyone have any battery life tips? I've completely drained it and recharged it twice but the battery seems to drain even on standby. I've turned all those pointless smart stay features off and have email set to manual, as I did on my iPhone.

Do you have AOD on ? That will drain / use about 10% battery overall with biggest noticeable impact at night when your not using it.

I was getting over 1.5 hour less SOT with my S7 with AOD enabled than disabling it. Now I get closer to 6 hours SOT with my exynos variant.


Re: recall - if they are collecting them from carriers I think it's only a matter of time before they have to publically do a recall for those devices that are out in the wild.

 

[Fernandez21]

Well, according to CNN, Samsung will replace all note 7's that have been purchased so far.
http://money.cnn.com/2016/09/02/technology/samsung-galaxy-note-7-recall/index.html

 

[MRU]

Well, according to CNN, Samsung will replace all note 7's that have been purchased so far.
http://money.cnn.com/2016/09/02/technology/samsung-galaxy-note-7-recall/index.html

The scale is truly unprecedented here and this is not a good thing from any PR perspective, especially if it takes a a few weeks for them to actually get new units out to people ....

We have never seen a major flagship suffer such drama on release.

As it has myself, this will undoubtably put others planning on purchasing off.

October here for me is an age to wait and by then we will have had the iPhone 7, LG V20, Google Pixel phones and more potentially release ....