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Phones Galaxy Note 7
- Thread starter jamezr
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I don't think it's going OTT to call this an absolute disaster for Samsung.
Their best ever phone, and it needs a recall within a month. Crazy.
However, they are a big enough company to ride it out, I'm sure. But will damage them.
Hopefully they reduce the price by a fair bit!
Their best ever phone, and it needs a recall within a month. Crazy.
However, they are a big enough company to ride it out, I'm sure. But will damage them.
Hopefully they reduce the price by a fair bit!
You shouldn't have to cycle the battery, can you post your battery usage stats from settings.
30 mins SOT for 10% would be 5 hours SOT overall which seems normal.
Those users who have to return their devices may get some token such as Samsung Galaxy App Store Voucher credit or possibly a free wireless charger or such.
Those like me who never received it from their carriers yet, will get nothing.
Where'd you hear this?
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I'll post them once I've charged the phone again, as I've been using the VR which of course, will drain it.
Do you have any idea why Android system is taking over 40% battery?
I went into the store where I collected mine from on Tuesday. Said it'd be a couple of weeks.
Yeah it's really a shame. They had such incredible momentum after the initial unveiling of the N7 - what a lost opportunity. In the end I feel like everyone loses because of this. In fact I was happy that Apple was getting some true competition - the N7 is the first Android phone in years that had made me put the iPhone aside without a doubt. But now I think Samsung will in fact just underline the reliability aspect of Apple's brand, and the unreliability of their own. They might end up losing far more than the flow they were having with N7 sales.
I hope they really take their time and do this right. And then come back with a properly tested N7 and pick up where they left off before this crap hit the fan.
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I agree. So far it's been difficult for Samsung because they haven't struck a really solid design to build upon and refine. But with the Note 7, they certainly have the opportunity to just chill with an already excellent design and simply refine it, at least for one cycle. I really, really hope they leave the Note 7 design be and just go quality quality quality for next year's version. And that would include customer support and software design...
Blimey, you've had a right raw deal here.
I'd understand completely if you just knocked it on the head and ended up cancelling completely and going with something else.
I kinda hope it isn't a wireless charger, having already bought one!
My mate at work who bought one and got his Tuesday too (came from iPhone) is raging.
It's put him off completely and now he's gonna call Vodafone to find out what the deal is and cancel it. Think he's just going to wait it out and upgrade to the iPhone 7.
Not a good situation.
And re the CPW orders - it is correct that £50 is being given to pay monthly customers affected who have their pre-order devices already. Just had the official comms from my colleagues there.
Free wireless charger for me then
Are the Samsung wireless chargers for sale in CPW fast chargers?
I don't see the big fuss tbh. Its less of a hassle than the numerous car recalls I've had. Yes, for those without a handset it is an inconvenience but thats it. I have a phone right now and they are gonna give me a new one in a couple of weeks? Whats there to get upset about?
Wow this thing has got legs. It's been breaking. News on sky news for the past 3 hours.
Free wireless charger for me then
Are the Samsung wireless chargers for sale in CPW fast chargers?
I don't see the big fuss tbh. Its less of a hassle than the numerous car recalls I've had. Yes, for those without a handset it is an inconvenience but thats it. I have a phone right now and they are gonna give me a new one in a couple of weeks? Whats there to get upset about?
For some it will be a minor inconvenience. For others they may be hesitant to use a device in the interim or perhaps no longer have another device.
For some who availed of upgrades and sold them off - it represents a headache if the recall has to go back through the carrier.
For those that imported dual sim models, a recall is a major obstacle as often they would need to be returned to seller or originating country for replacement.
So whilst it may not be too bothersome for some, it could be very awkward for others.
For some like myself who thankfully cancelled one order through three and switched to Vodafone, for myself it's just time and of course the more time I spend waiting the greater my impulse purchase is dampened. If I had kept my three order I would have paid fully in advance for the device, to be left in limbo wondering when it would eventually ship, that would irk me more.
It plants a seed of doubt in consumers minds, even when eventually rectified it's hard to shift a seed once planted. It will be interesting to see what Samsung do to recover momentum.
Quite unacceptable for a premium priced device to have such a deadly flaw which was not picked up before release. This ain't the first smartphone to have battery issues but not so they had to be recalled. However, they had no choice but to pull the plug and recall them all as would be liable in UK under corporate manslaughter for example, if through a fire, death occurred. Likewise, risk to each person is also unacceptable as could not guarantee safety. Shame really for Samsung as whatever happens this line up will be tainted with such bad publicity. They will lose out on sales and compensation claims and a reduction in consumer confidence in them potentially. On the plus side, Apple IPhone 7 release is coming at a great time and will benefit.
Yeah I'm surprised this managed to get through CE testing / certification which is supposed to uncover these things before they even got to this stage.
Does anyone know what we're actually supposed to do? Do we take our devices to CPW where they'll put a new one on order for us or do we retain our devices until they have the replacements in stock and then swap it?
Keep your current one and they'll contact you when the replacement is in. Simples.
What were actually supposed to do is a good question. I think it's just a case of wait it out and see whether it's samsung who want the devices back or whether it's the networks. Interesting times.
I'm gutted really. It has left a bit of a bitter taste in my mouth for my first galaxy device.
I'm gutted really. It has left a bit of a bitter taste in my mouth for my first galaxy device.
Yesterday it was reported that Samsung claimed as many as 1% could potentially have the issue.
There is a of course a difference between potential and actual devices found with the defect - so whilst actual cases of exploding batteries will be vastly smaller, the potential for it to be much bigger is why they have had to do a global recall.
There hasn't been such a global recall of a new major smartphone on this kind of scale ever before as far as I can recall, which has to stand as testament to how potentially dangerous or damaging this could be in context.
Samsung are doing the right thing, but its still a PR nightmare.
I
It's a real shame as Samsung managed to pull themselves back this year after a couple of years on the decline. They have released some excellent phones and smart watches this year and they really don't deserve this.
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I agree. I mean I would buy another Samsung phone. Simply because I've bought them in the past and have not had any of these kind of issues. I find them to be reliable and I think this is just an unfortunate manufacturing defect. It happens. However for the average buyer who doesn't have the same vested interest it will put people off and not just the note 7 when its eventually ready to go back on sale. People will look at other Samsung phones like the S7 edge and wonder if they are safe too.
It's a real shame as Samsung managed to pull themselves back this year after a couple of years on the decline. They have released some excellent phones and smart watches this year and they really don't deserve this.
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It seems like Apple have got another get out of jail card this year. Despite all signs pointing to a lacklustre release.
Yeah. Whatever God Apple has been praying to, I want in.
Really? Oh dear. As soon as it hits the news channels that's when people take notice. It's going to be hard for Samsung to recover from this Straight away. It's clearly going to effect some sales for people who for one are undecided.
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