Exactly what I was thinking.
Just wondering when they will start selling these to public again since they are going to replace all of the ones sold first. I see most sites have pulled down anything to do with the note 7
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Phones Galaxy Note 7
- Thread starter jamezr
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Just wondering when they will start selling these to public again since they are going to replace all of the ones sold first. I see most sites have pulled down anything to do with the note 7
For Note 7 owners in the US:
http://www.theverge.com/circuitbrea.../carriers-suspend-samsung-galaxy-note-7-sales
AT&T
Samsung has notified us that they have identified a battery cell issue in certain Galaxy Note 7s. They have asked all retailers, including AT&T, to stop selling the device. We are in the process of determining the exchange process for our customers and how they can replace their current Note7 as quickly as possible. We will have more information later today.
Sprint
Sprint has suspended sales of Samsung Galaxy Note 7 immediately following Samsung’s announcement to discontinue sales of the device globally.
We are working closely with Samsung to ensure those customers who already have purchased the device are taken care of. For those customers that previously purchased the Note 7 we will offer them a similar device until the issue is resolved. Customers should go to a nearby Sprint store to exchange their Note 7 device.
We will share more details when they are available..
T-Mobile
Earlier today, Samsung announced that it has stopped sales globally of the Galaxy Note 7. T-Mobile has suspended sales of the device in all channels.
We will work closely with Samsung to ensure T-Mobile customers who have already purchased the device are well taken care of.
We’ll have more details for our customers as soon as possible.
Verizon
This morning, Samsung announced a voluntary recall of the Galaxy Note7 in response to an issue with the device’s battery. Because customer safety is our top priority, Verizon has stopped selling the Galaxy Note 7. Additionally, through September 30, 2016, Verizon is waiving the restocking fee for any customers who purchased a Galaxy Note 7 and wish to return or exchange it.
What's interesting is that it's a voluntary recall.
http://www.theverge.com/circuitbrea.../carriers-suspend-samsung-galaxy-note-7-sales
AT&T
Samsung has notified us that they have identified a battery cell issue in certain Galaxy Note 7s. They have asked all retailers, including AT&T, to stop selling the device. We are in the process of determining the exchange process for our customers and how they can replace their current Note7 as quickly as possible. We will have more information later today.
Sprint
Sprint has suspended sales of Samsung Galaxy Note 7 immediately following Samsung’s announcement to discontinue sales of the device globally.
We are working closely with Samsung to ensure those customers who already have purchased the device are taken care of. For those customers that previously purchased the Note 7 we will offer them a similar device until the issue is resolved. Customers should go to a nearby Sprint store to exchange their Note 7 device.
We will share more details when they are available..
T-Mobile
Earlier today, Samsung announced that it has stopped sales globally of the Galaxy Note 7. T-Mobile has suspended sales of the device in all channels.
We will work closely with Samsung to ensure T-Mobile customers who have already purchased the device are well taken care of.
We’ll have more details for our customers as soon as possible.
Verizon
This morning, Samsung announced a voluntary recall of the Galaxy Note7 in response to an issue with the device’s battery. Because customer safety is our top priority, Verizon has stopped selling the Galaxy Note 7. Additionally, through September 30, 2016, Verizon is waiving the restocking fee for any customers who purchased a Galaxy Note 7 and wish to return or exchange it.
What's interesting is that it's a voluntary recall.
Yep, although I'm a bit of a geek like most on here, I didn't think the gap between flagship and mid-range and upper mid-range would close this much and this quickly. I could buy one but am not enticed.
There's still the camera gap to squeeze but, aside from that, flagships are a tougher sell than ever. Feels like marginal gains and diminishing returns have really hit the industry. I think I'll feel the same about the next Cupertino phone as well.
Still like my S6 though. Despite the software and battery. For £150 it was great value.
Awhile back in college I did a report on how Johnson & Johnson handled a massive recall of Tylenol in the early eighties. They were largely praised for their quick response and how they handled the situation. Seems Samsung is following their lead here and I think they are handling this exceptionally well. This was probably not such an easy decision (but a very easy decision at the same time if that makes sense) and again I'm extremely interested how this affects their overall business. Really a fascinating case study
The voluntary part is on the end customer not the carrier. Essentially you can hold onto your device and not return to exchange it, but likely doing so after a recall has been called means that you the customer are now accepting liability / waiver if the device fails or worse because of the issue raised by the recall.
They can't force you to return your device, hence the 'voluntary' wording.
It's careful worded legal semantics at play.
The camera gap definitely exists between the flagships and the lower cost options but only marginally at this point. The Note 7 takes amazing pictures for a phone but the front camera sucks. The Nexus 6p by comparison took pretty good photos most of the time front and back. Worth $400 extra? Not at all imo
Well here in Portugal the only 100% verified info is that Retailers are prohibited to sell it.
Not so verified info is that they will suspend sales for 1 month, and when sales come back, people that have the phone will return it and bring home a brand new Note7.
Few phones were sold here. Official launch day would be today, the 2nd. It was actually delayed to the 9th due to lack of stock. But a few retailers started sending them sooner.
I have a Note7, if was sent to me sooner too. I have it since last tuesday. It does get a bit warm, even while doing basic stuff like Chrome and Facebook. At least, it's noticably hotter than my Note3 that I replaced with.
I think some batteries will overheat and burn. But that doesn't mean the other ones won't have problems too. Probably there's a lot of Note7's out there that will overheat, not to the point where it will melt, but to a point where Fast Charging wont work, for example. (As far as I'm aware Fast Charging slows down if the phone's temps get higher).
Not so verified info is that they will suspend sales for 1 month, and when sales come back, people that have the phone will return it and bring home a brand new Note7.
Few phones were sold here. Official launch day would be today, the 2nd. It was actually delayed to the 9th due to lack of stock. But a few retailers started sending them sooner.
I have a Note7, if was sent to me sooner too. I have it since last tuesday. It does get a bit warm, even while doing basic stuff like Chrome and Facebook. At least, it's noticably hotter than my Note3 that I replaced with.
I think some batteries will overheat and burn. But that doesn't mean the other ones won't have problems too. Probably there's a lot of Note7's out there that will overheat, not to the point where it will melt, but to a point where Fast Charging wont work, for example. (As far as I'm aware Fast Charging slows down if the phone's temps get higher).
Generally, that's not what "voluntary recall" means.
"Voluntary recall" typically means that the recall is being carried out without a government or overseeing agency's mandate. I.e. It was the choice of the manufacturer to initiate the recall (vs. being required to).
Really ? The article I read earlier got the wrong end of the stick then as this is how they explained it. But your explanation also makes sense.
If theyre offering to exchange for another phone, how does that work with bogos and such? Do you get to keep the free stuff and say exchange for an iPhone? If I can keep my free S7 and exchange for an iPhone 7plus, depending on whats actually announced I could see myself doing this and maybe get the Note again in a couple of months after a price drop, software update, and redesign.
Yeah it's not like mandatory product recalls where the government demands a product recall in the interest of public safety. This has been Sansumg taking the high road and getting in front of this train wreck to make sure people don't get hurt.
I might do something similar.... I have already sent in my S7 Edge i jumped from to get the Note 7. So now I will have a line without a phone attached to it. I might use that to get the iphone 7 plus. Then pickup a Note 7 later when the prices no doubt will fall. Good thing i have multiple lines......as all true phone addicts do!
In my (albeit limited) experience, the BOGO's are contingent upon a purchase. If the purchase is redacted, the special offer is as well.
However, who knows what ol' Sammy is willing to do in order to save face here.
There's no doubt they'll suffer costs and loss of sales for this. They have to bite all the bullets that come with such an unprecedented recall. They are a big company though so it's not like this will make or break Samsung. And truthfully, this is all actually kind of interesting to watch play out. As I've mentioned, history will reflect well on Samsung's quick response, transparency, and hopefully swift resolution.
More importantly, moving forward, they'll hopefully vet their battery suppliers far more carefully and thoroughly especially come time for the S8 launch.
I don't think this recall in and if itself will break Samsung. It's all about public perception from here on out. We r not the general mom and pop public there's people like my mom and my wife who would now probably never buy a Samsung because they've heard they explode. Hopefully they have some good PR lined up for this.
Reports have come out before documenting that Samsung's components (e.g. semiconductor) sector have made up as much as HALF of its profits. One could argue that a boondoggle with Apple's batteries could hurt Samsung as much or more than Samsung's current PR nightmare.
While in the retail space, they are fierce competitors, in the components space they are inexorably entwined.
People have this weird mindset that if their camera phone isnt the best it is not worth having/using. Even though they would be perfectly happy with a previous generations camera that would be of lower quality than whatever current gen phone that isnt the top camera. It is baffling
As was pointed out in another thread. Allot of phone makers use the same suppliers to make their parts for their phones. I will bet every phone maker is doing an internal investigation to see if they used the same supplier Samsung does for their batteries. There might be more phone makers doing recalls. This might and I stress might be bigger than just Samsung and the Note 7.
Agreed. Doesn't just go for cameras either tho. Once the iPhone 7 comes out my 6S+ is garbage lol. It's old outdated and useless! The reality is tho is that we are to the point where the upgrades are really incremental, there hasn't been a real breakthrough in overall camera quality yet. Hoping these dual camera setups eventually offer close to slr like images. Obviously the sensor size will never compete but maybe that will become an obsolete factor as other technology makes up for the sensor size
I have an AT&T note 7 but purchased it via Best Buy on the AT&T Next plan. I wonder who will be handling the recall for me, AT&T or best buy.... It would be easier for me if I could just do it with AT&T but who knows.
I biught mine at Target on AT&T. Wondering the same. I think it will be through the carriers as the carriers handle the warranty issues even when purchased at a third party. So I imagine it will be the same. At least I'm hoping so
I am betting your replacement will be part of the recall. I would follow the return process for your first phone. Then wait to see what TMO is going to do for replacements for the recall.
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