I'd never give some corporation a grand for a phone unless it **** gold through the charging port. And I am not big on VR. But I don't care what the odds, I would NOT strap this thing on my face if I owned one.
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Phones Galaxy Note 7
- Thread starter jamezr
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Really annoyed by this news had myself set on one since I saw it tbh but thought Id wait and do the logical thing and see what apple offers as my contract is up in a weeks time. Now how long is it gonna be before its back for sale at the uk carriers. This does not stop me wanting the phone. Currently the best phone out why would you want anything else, had enough of my iphone 6 too damn small grrrr ahhhh
An update from my end...
I called the Samsung number and was told I was put in a queue for an exchange (so guess their replacing them on a registered consumer basis - first come first get etc).
Guy said they will let me know when the item will be ready to be sent back and then further info when the new device is sent out.
No time scales.
Then on the way home, Vodafone called and said as I had a Note 7 order they were offering me an alternative device and other options. I just stopped him and told him I'd already been through it all and Samsung were sorting it. But whilst I was at it I said transfer me to returns as I want to cancel my return as I want to keep the device. So that's what I'm doing. Spoke with an English guy at Voda to do it and he was very helpful.
___
In other Note 7 news, took it out tonight to take some snaps of my dog on a walk. Just uploaded them to my MacBook and looking through them now. It is a great camera. And the performance of the camera is outstanding.
However...
I can categorically state that this is not the best smart phone camera on the market, as it is always stated, as it cannot touch the Lumia 950.
Whilst the note 7 is the best at camera interface and low light etc, the Lumia blows it away for detail. In hindsight, I wish I'd sold my Priv and kept my Lumia as a back up as at least then I could have taken it with me on trips / walks for detailed snaps.
When you zoom in on photos with Lumia, the detail is phenomenal and there's no jagged lines or blur until you zoom right in. With the Note, as soon as you zoom you lose detail.
I so wish I'd kept it to do side by side comparisons.
Would have been a fun test
I called the Samsung number and was told I was put in a queue for an exchange (so guess their replacing them on a registered consumer basis - first come first get etc).
Guy said they will let me know when the item will be ready to be sent back and then further info when the new device is sent out.
No time scales.
Then on the way home, Vodafone called and said as I had a Note 7 order they were offering me an alternative device and other options. I just stopped him and told him I'd already been through it all and Samsung were sorting it. But whilst I was at it I said transfer me to returns as I want to cancel my return as I want to keep the device. So that's what I'm doing. Spoke with an English guy at Voda to do it and he was very helpful.
___
In other Note 7 news, took it out tonight to take some snaps of my dog on a walk. Just uploaded them to my MacBook and looking through them now. It is a great camera. And the performance of the camera is outstanding.
However...
I can categorically state that this is not the best smart phone camera on the market, as it is always stated, as it cannot touch the Lumia 950.
Whilst the note 7 is the best at camera interface and low light etc, the Lumia blows it away for detail. In hindsight, I wish I'd sold my Priv and kept my Lumia as a back up as at least then I could have taken it with me on trips / walks for detailed snaps.
When you zoom in on photos with Lumia, the detail is phenomenal and there's no jagged lines or blur until you zoom right in. With the Note, as soon as you zoom you lose detail.
I so wish I'd kept it to do side by side comparisons.
Would have been a fun test
http://www.theverge.com/circuitbrea...msung-galaxy-note-7-device-exchange-recall-us
Samsung will exchange
US Galaxy Note 7 devices as early as next week
Customers can swap for a replacement Note 7 or a Galaxy S7 or S7 Edge
Note 7 customers taking advantage of Samsung's exchange program will have two options, as detailed by Samsung's press release:
1. Exchange current Galaxy Note7 device with a new Galaxy Note7 (as early as next week)
2. Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices.
In addition, affected customers will receive a $25 credit on their phone bill or a $25 gift card for their troubles.
In my opinion, these are the two best options that Samsung could have provided. Simple replacement; your choice of returning to a revised Note 7 or try the s7 or s7 edge + refund.
And everyone gets a bonus, too.
They are handling this crappy situation really well. Owning up to it quickly, communicating well, and providing a simple wide-sweeping solution.
Now they have to deliver -- literally and figuratively. If they can really carry this out without any hiccups, I'll be even more impressed. I foresee delays and other issues popping up very easily. They're not out of the woods yet.
Good luck, Note 7 owners. No matter who the OEM is, the customers suffer the most from this.
Samsung will exchange
US Galaxy Note 7 devices as early as next week
Customers can swap for a replacement Note 7 or a Galaxy S7 or S7 Edge
Note 7 customers taking advantage of Samsung's exchange program will have two options, as detailed by Samsung's press release:
1. Exchange current Galaxy Note7 device with a new Galaxy Note7 (as early as next week)
2. Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices.
In addition, affected customers will receive a $25 credit on their phone bill or a $25 gift card for their troubles.
In my opinion, these are the two best options that Samsung could have provided. Simple replacement; your choice of returning to a revised Note 7 or try the s7 or s7 edge + refund.
And everyone gets a bonus, too.
They are handling this crappy situation really well. Owning up to it quickly, communicating well, and providing a simple wide-sweeping solution.
Now they have to deliver -- literally and figuratively. If they can really carry this out without any hiccups, I'll be even more impressed. I foresee delays and other issues popping up very easily. They're not out of the woods yet.
Good luck, Note 7 owners. No matter who the OEM is, the customers suffer the most from this.
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Yeah, I do commend Samsung for doing the right thing, in this instance.
Still weighing my options, i will see when i have time to go to the at&t store and talk with them. If i can keep all my free stuff, then ill probably return it and wait until all the fall flagships have been released. I dont feel like immediately exchanging, they're probably rushing the manufacturing right now to fix this and other issues may show up, so I would rather get one later.
If I can't keep any of the free stuff, then I'll wait until the end of the deadline to exchange to hopefully avoid more manufacturing defects. The phone is awesome, so I have no problem sticking with it if they fix all the issues.
I also plan on not charging the phone over night anymore, what I'll do is charge it before going to bed and shutting it off before going to sleep.
Good points. But that last part sounds really inconvenient! As someone who confidently leaves my s7 edge on my fast wireless charger over night every night, I wouldn't give up that convenience. I'd personally just exchange it. =T
Oh, it's only temporary that I'll do that, just until I either get the replacement or return it. Just dont want to risk it going off next to my head while im sleeping. Of course I could just use my S7 until then too.
Wow, Samsung really impresses with this. So we can bypass the crappy carriers. I'm hoping the carriers offer to replace with any other model, I would highly consider swapping it for an ip7+.
Heh, told you they're not out of the woods yet.
http://www.recode.net/2016/9/2/12778440/samsung-note-recall-concerns-feds
Samsung's handling of Galaxy Note 7 recall raises conerns for U.S. officials
A federal official says the Korean phone maker should have gone through the U.S. Consumer Safety Product Commission.
http://www.recode.net/2016/9/2/12778440/samsung-note-recall-concerns-feds
Samsung's handling of Galaxy Note 7 recall raises conerns for U.S. officials
A federal official says the Korean phone maker should have gone through the U.S. Consumer Safety Product Commission.
Vodafone have good options here in NZ.
http://community.vodafone.co.nz/t5/Vodafone-network-status/Samsung-Galaxy-Note7-Recall/td-p/203595
http://community.vodafone.co.nz/t5/Vodafone-network-status/Samsung-Galaxy-Note7-Recall/td-p/203595
Considering how slow the Government moves on this stuff if they had gone this route it would have taken months to get the product recalled. Generally the only time something goes through the U.S. CSPC is when the manufacturer is trying to avoid a recall and the CSPC has to fight to make them do one.
With that said, they probably should still file the recall through them, but by the time the CSPC actually gets around to initiating their "official" recall most phones will have already been replaced.
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Where do you get a grand from? I've seen so many people mention bogo deals and whatnot. I myself got a -$200 CAD discount for trading in a dumb phone at the samsung store. Total cost for me was $850 CAD ($650 USD).
Seriously. By the time our last crib was recalled for the design causing the deaths of other babies, our baby was already in Kindergarten.
Our government needs a kick in the tail and an overhaul in places.
I do appreciate though, that they are concerned the Note 7 is still being sold in various places.
My husband and I very much want to keep our uncracked one. (Hubby dropped and cracked the corner of his). But I took it off the charger this afternoon and it was hot. Not as hot as my Apple Watch has gotten on occasion, which is almost hot enough to hurt, but a lot warmer than it has ever been previously. My husband said that was no big deal and meant nothing, but after reading on Fox News that some lady on Las Vegas had a Note 7 explode on the charger next to her and burn her as she was reading in bed...I decided I won't take a chance. Back it goes.
Seriously. By the time our last crib was recalled for the design causing the deaths of other babies, our baby was already in Kindergarten.
Our government needs a kick in the tail and an overhaul in places.
I do appreciate though, that they are concerned the Note 7 is still being sold in various places.
My husband and I very much want to keep our uncracked one. (Hubby dropped and cracked the corner of his). But I took it off the charger this afternoon and it was hot. Not as hot as my Apple Watch has gotten on occasion, which is almost hot enough to hurt, but a lot warmer than it has ever been previously. My husband said that was no big deal and meant nothing, but after reading on Fox News that some lady on Las Vegas had a Note 7 explode on the charger next to her and burn her as she was reading in bed...I decided I won't take a chance. Back it goes.
Mine doesn't get warm at all while charging and I have been using the fast charge mode so there could be an issue with yours. I'm not that worried, but until I can get a new phone I'll keep an eye on it while it charges.
Where did I get it from? The phone is $880 msrp. Round up. With taxes. Good for you getting a discount though.
so are you just going to wait for a replacement then or not stay with the note 7?Seriously. By the time our last crib was recalled for the design causing the deaths of other babies, our baby was already in Kindergarten.
Our government needs a kick in the tail and an overhaul in places.
I do appreciate though, that they are concerned the Note 7 is still being sold in various places.
My husband and I very much want to keep our uncracked one. (Hubby dropped and cracked the corner of his). But I took it off the charger this afternoon and it was hot. Not as hot as my Apple Watch has gotten on occasion, which is almost hot enough to hurt, but a lot warmer than it has ever been previously. My husband said that was no big deal and meant nothing, but after reading on Fox News that some lady on Las Vegas had a Note 7 explode on the charger next to her and burn her as she was reading in bed...I decided I won't take a chance. Back it goes.
I don't really know. I will go to AT&T and give them my Note 7 and my husband's cracked one and either take a loaner Galaxy until they get Note 7s or just select a Galaxy S7 and be done with it. Those appear to be the options AT&T is offering. I could choose a non-Samsung phone but then I'd have to give back my GearS2 watch. I'm pretty sure I'm sticking with the Note 7. But I am waiting to see what if they develop any more problems to deal with in producing them.
What is strange to me....if Samsung knows where the faulty batteries some from... Then they should easily be able to match up serial number of impacted batches. Why not just recall those? Like any other recall? Why don't they make it easier for the customer so those not at risk don't have to go through a return?
It was just the one time today.
A few days ago there was a weird glitch first noticed by my husband on his in which open apps would not show up when you click on the little button to the left of the home button. I guess it's called the app switcher button?
And when I'd click on the back button, my app would appear to close. However on one app, Neko Atsume, if I tried to exit the game using the buttons built into the app, the game would crash back to the same exit screen over and over. Meanwhile just having the game open cussed my Note 7 to heat up slowly but surely until it was actually getting hot to the touch.
This is not a processor intensive game. It's just some cartoon cats on a screen and most don't even move. There are barely any animations on it. But the Note7 heated up like I was playing a Gear VR game.
I'd played other games on it that had more animations and they didn't cause that. Mostly my N7 has stayed cool and done well on battery life. I told my husband and he told me to reboot my Note7. I also deleted the game entirely. When my phone came back on, every app that I had opened for days and thought I had closed was back in the app switcher view!
I'm dropping mine off tomorrow, keeping the 128gb as card, they're giving me a J5 in the interim (but I'll be using my old S5) which I get to keep and they'll have a new Note 7 for me in 3 to 5 weeks.
Considering the "crap" hitting the fan yesterday, I'm pretty happy on how this is being handled really
Considering the "crap" hitting the fan yesterday, I'm pretty happy on how this is being handled really
I think I would just wait for a replacement if I were happy with the phone and wasn't having any other issues.
I may still get the note 7 when everything is ironed out. It's still a good phone. Once they sort out this issue and issue a firmware update to fix the lagging issues it will be perfect.
I may still get the note 7 when everything is ironed out. It's still a good phone. Once they sort out this issue and issue a firmware update to fix the lagging issues it will be perfect.
Wishful thinking, but while they're swapping batteries ...maybe throw in an extra 2GB Ram ( like on the China version ) for the troubles !!
It's too risky for them to get this wrong as people's lives are at risk. The best option is just to recall everything and start a fresh. If the defect did not have the potential to cause serious harm then they wouldn't have to be so drastic with their actions.
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I agree Samsung are handling this very well imo. It has shown them to be a responsible company. They are trustworthy and I would buy more devices from them in the future.I'm dropping mine off tomorrow, keeping the 128gb as card, they're giving me a J5 in the interim (but I'll be using my old S5) which I get to keep and they'll have a new Note 7 for me in 3 to 5 weeks.
Considering the "crap" hitting the fan yesterday, I'm pretty happy on how this is being handled really
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The J5 is a bit of a step down. It's a shame they couldn't offer you an s7/s7 edge or something. Or even a note 5. However it's good that they are offering you a loaner phone. I'd rather have a phone than not have one if it were my only device.I'm dropping mine off tomorrow, keeping the 128gb as card, they're giving me a J5 in the interim (but I'll be using my old S5) which I get to keep and they'll have a new Note 7 for me in 3 to 5 weeks.
Considering the "crap" hitting the fan yesterday, I'm pretty happy on how this is being handled really
I remember when I had my iPhone 3G and the home button stopped working. I didn't know that I could take it to Apple and have them swap it out. So I took it back to the shop I bought it from. They offered me a loaner phone to use whilst they sent it away to be repaired but it was not even a smartphone so I declined as I had a windows mobile phone on my other line that I could use.
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