Phones Galaxy Note 7

[Truefan31]

Well that is your opinion....the facts disagree with you. But don't let that get in your way.....
Samsung got out in front of this with consumer safety at the forefront. They didn't blame the customer like some other companies have done in the past. They didn't deny any issues....they didn't just stay silent and ignore the issue like other have done with issues with their products. To my knowledge they recalled their flagship phablet all on their own.
There have been 35 reported cases and 2.5 million sold in customers hands. So 35 cases out of 2.5 million that is 0.0014%. You stand a better chance of getting hit by lightning or winning the lottery than have a Note 7 battery explode.

But we know you won't let the facts get in your way to throw some mud at Samsung.
Then you do know that other companies have had batteries explode in their phones too?
The iPhone for one has had batteries explode. I wonder what Apple's response was?
Just google exploding iphone and see what you get.....some with pretty bad injuries

http://www.telegraph.co.uk/news/2016/08/02/exploding-iphone-leaves-man-with-third-degree-burns/

The facts? At first it was 2 reports only. Then it was reported only in Korea. Then it became 7 reports. Now it's 35 reports. Now it's outside Korea.

All this in less than a month after release.

2 million shipped. It's a trending fact that they'd have more cases of these phones were left out there. Samsung isn't doing a global recall out of the goodness of their hearts. It's a business. They must protect themselves from litigation and scrutiny especially in a case like this of exploding batteries. They're relatively smart to look ahead and stop it now but it doesn't raise a moral compass.

And I didn't mention Apple in that post. Apple has nothing to do with this. If I'm throwing mud at Samsung, I think it's deserved. If I buy a iPhone 7 and in weeks the battery explodes I'll say the same thing.

It's funny cuz I've owned more Samsung products than most in here, probably you included.

 

[Truefan31]

And who runs Samsung? Humans. Humans screw up. Have you ever made a mistake? I bet you have. Some are minor mistakes like forgetting to take the trash out or major like crossing the center line and having a head-on collision.

I would blame them if they didn't owe up to their mistake and make it right... right away... but they did. If your perfect you can criticize all you want, but I haven't met a perfect person yet and I've never seen a perfect corporation. Not even Apple.

Humans make up most every business. That's irrelevant. I bet if a phone regardless of manufacturer blew up and hurt you you'd be less enthused with a "hey sorry but we can exchange it for you."

 

[Truefan31]

AA make quite a good point here:
http://www.androidcentral.com/play-...l&utm_source=facebook.com&utm_campaign=buffer

Yes. Like I said. Samsung knows more than what they publicly announce. There's a reason for the global recall and it's not because of morals.

 

[Tsepz]

Yes. Like I said. Samsung knows more than what they publicly announce. There's a reason for the global recall and it's not because of morals.

Indeed, they know if they let this go now, they will have a huge PR nightmare in the near future when more of these devices explode.

Something I picked up is the Note7s that did explode had cases on them, the risk of fire increases with a case as it traps more heat, and I can bet most Note7 owners will be using cases its all just a matter of time before others explode, IMO, hence the major recall.

 

[Truefan31]

Indeed, they know if they let this go now, they will have a huge PR nightmare in the near future when more of these devices explode.

Something I picked up is the Note7s that did explode had cases on them, the risk of fire increases with a case as it traps more heat, and I can bet most Note7 owners will be using cases its all just a matter of time before others explode, IMO, hence the major recall.

Yup. It's like people don't understand it's been 35 cases reported SO FAR FOR NOW. Phone has been out just now a month.

 

[Klyster]

People, these phones caught fire, they didn't explode.

There's a distinct difference between the two.

One is what actually happened and the other is dramatic BS.

Both are dangerous, one is a little more dangerous than the other depending on the circumstance.

 

[Shanghaichica]

Did you even read that article? That iPhone burnt that guy because he fell on it while cycling. That's not even remotely the same as the issues with the Note 7. To quote directly:

iPhones have exploded in the past whilst charging.

Lots of stories here. Some with tragic consequences.

http://www.phonearena.com/news/iPhone-6-Plus-catches-fire-in-mans-bed_id77021

http://www.independent.co.uk/news/u...g-his-iphone-charging-overnight-a6853601.html

http://www.nbcnews.com/tech/tech-ne...-after-iphone-catches-fire-mid-flight-n543516

http://uk.pcmag.com/smartphones/419...fire-burns-teen-who-blames-third-party-charge


http://www.dailymail.co.uk/news/article-2406185/Fake-Apple-Cheap-phone-chargers-burn-house.html

 

[andrew1995]

I've arranged to get a replacement note from Samsung. What I found slightly concerning was the lady said to me Samsung could either investigate my phone and if they felt it was safe to use, I'd keep it or I could exchange it.

 

[MRU]

AA make quite a good point here:
http://www.androidcentral.com/play-...l&utm_source=facebook.com&utm_campaign=buffer

For those who can't open link here is the article text ....

"Unless you think you know better than the people who built your Note 7, not getting it replaced is stupid.

I'm seeing a disturbing trend in forums and social media — people are saying they aren't going to return their recalled Note 7 and get a new one. Don't be that person.

Some of the reasons I'm seeing for not returning a Note 7 for a new one do make sense on some level. Nobody wants to take the time to set up a new phone, or people are worried that the replacement might not be as "perfect" as the one they are using now. I feel ya. I hate setting up phones and I know getting the perfect piece from a giant mass-produced manufacturing pile can be tricky sometimes. But other things I'm reading have me a little concerned.

"Only (insert you own made-up number here) phones have been found defective" or "I only use a (put the name of your favorite brand here) charger and everyone knows they are safe" and other assorted nonsense not only defies logic but shows how far people will reach to escape the obvious: You need to swap your phone under the recall.

Yes, only a small percentage of the phones that were boxed up and sent to stores or homes have burst. Odds say yours isn't one of them. Odds also say that sex without birth control won't necessarily lead to pregnancy, too. Both cases here, as well as countless others, like not wearing a seatbelt because I never had an accident or nobody needs to know Calculus are equally wrong. Some people do need to know Calculus, and some Note 7s are going to explode in a ball of dragon fire.

The same smart people who designed your Note 7 are now advising you to return it for replacement.

There are two things about this situation we know to be true. The only people who know all the details aren't telling them to us, and that they never will. Put all the speculation and imaginary numbers away for a moment and consider that every Note 7 not made for China uses the same battery. Samsung is concerned enough to recall all of them without being forced to do so by any entity with the power to force companies to do things. If you toss out everything else and consider these two simple things, you'll realize that you really should return your Note 7 and get a new one.

You have an opportunity to be 100% certain that you have a phone without the issue causing the batteries to blow up. The same smart people who designed the Note 7 are advising you to do just that. Samsung has done an excellent job working with all the businesses around the world selling the Note 7 to make it as painless as possible. Not taking advantage of that is, frankly, pretty damn stupid".

----------

 

[MacBAir]

For those who can't open link here is the article text ....

"Unless you think you know better than the people who built your Note 7, not getting it replaced is stupid.

I'm seeing a disturbing trend in forums and social media — people are saying they aren't going to return their recalled Note 7 and get a new one. Don't be that person.

Some of the reasons I'm seeing for not returning a Note 7 for a new one do make sense on some level. Nobody wants to take the time to set up a new phone, or people are worried that the replacement might not be as "perfect" as the one they are using now. I feel ya. I hate setting up phones and I know getting the perfect piece from a giant mass-produced manufacturing pile can be tricky sometimes. But other things I'm reading have me a little concerned.

"Only (insert you own made-up number here) phones have been found defective" or "I only use a (put the name of your favorite brand here) charger and everyone knows they are safe" and other assorted nonsense not only defies logic but shows how far people will reach to escape the obvious: You need to swap your phone under the recall.

Yes, only a small percentage of the phones that were boxed up and sent to stores or homes have burst. Odds say yours isn't one of them. Odds also say that sex without birth control won't necessarily lead to pregnancy, too. Both cases here, as well as countless others, like not wearing a seatbelt because I never had an accident or nobody needs to know Calculus are equally wrong. Some people do need to know Calculus, and some Note 7s are going to explode in a ball of dragon fire.

The same smart people who designed your Note 7 are now advising you to return it for replacement.

There are two things about this situation we know to be true. The only people who know all the details aren't telling them to us, and that they never will. Put all the speculation and imaginary numbers away for a moment and consider that every Note 7 not made for China uses the same battery. Samsung is concerned enough to recall all of them without being forced to do so by any entity with the power to force companies to do things. If you toss out everything else and consider these two simple things, you'll realize that you really should return your Note 7 and get a new one.

You have an opportunity to be 100% certain that you have a phone without the issue causing the batteries to blow up. The same smart people who designed the Note 7 are advising you to do just that. Samsung has done an excellent job working with all the businesses around the world selling the Note 7 to make it as painless as possible. Not taking advantage of that is, frankly, pretty damn stupid".

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Yup. Some users on this forum (you know, the usual suspects that irrationally hate Apple but frequent MacRumors 24/7) are desperately trying to hold on to the idea that the incompetent company, that doesn't release enough data and didn't follow the security proceedings that a situation like this demands is actually the "good guy".

"only 35 cases in 2,5M phones" they say, ignoring that it is just a number from the first few weeks, and only Samsung knows what could happen in the following weeks, months, years.

So, not only did they only SHIP 2,5M devices to their biggest markets, not only is the phone slower on every single metric than a 6S, not only is their software still terrible, not only it is also slower than any other Android flagship, it can also burn itself. But it doesn't matter, because some of the users here don't care about facts all that much. Some do, and have their reasons, but the majority is all about desperately holding on to some flawed idea that there is a universe where Apple dies before they do.

Just like when you try to make your note 7 lag free, it won't happen. Samsung sales will quickly decline like they did after the initial batch of S4: People realized how ****** the "galaxy" experience (software, lags, stutters, delay with updates, worse ecosystem) really is, despite their phones being the "bomb".

 

[Shanghaichica]

Yup. Some users on this forum (you know, the usual suspects that irrationally hate Apple but frequent MacRumors 24/7) are desperately trying to hold on to the idea that the incompetent company, that doesn't release enough data and didn't follow the security proceedings that a situation like this demands is actually the "good guy".

"only 35 cases in 2,5M phones" they say, ignoring that it is just a number from the first few weeks, and only Samsung knows what could happen in the following weeks, months, years.

So, not only did they only SHIP 2,5M devices to their biggest markets, not only is the phone slower on every single metric than a 6S, not only is their software still terrible, not only it is also slower than any other Android flagship, it can also burn itself. But it doesn't matter, because some of the users here don't care about facts all that much. Some do, and have their reasons, but the majority is all about desperately holding on to some flawed idea that there is a universe where Apple dies before they do.

Just like when you try to make your note 7 lag free, it won't happen. Samsung sales will quickly decline like they did after the initial batch of S4: People realized how ****** the "galaxy" experience (software, lags, stutters, delay with updates, worse ecosystem) really is, despite their phones being the "bomb".

Wow so much negativity and hate coming from this post. What did Samsung ever do to you?

 

[MacBAir]

Wow so much negativity and hate coming from this post. What did Samsung ever do to you?

They never updated my phone, while updating the US snapdragon version.

But that's irrelevant to the facts mentioned in my post.

 

[Shanghaichica]

They never updated my phone, while updating the US snapdragon version.

But that's irrelevant to the facts mentioned in my post.

Was it the S3?

 

[Roadstar]

Hardware is impressive especially the screen and camera. However, the usability is certainly not on par with IOS from reviews. There is serious lag at times, it is slower than iPhone and the IOS ecosystem is miles in front still. The lack of regular updates also is something to consider.

Ecosystem superiority depends on where you live and what apps you use. Currently the only platform I can get mobile payments on is Android as Apple Pay is still not available here (and at this point I've pretty much given up all the hope for it to ever become available) and NFC in iOS is still not open for 3rd party developers. I was also expecting the Siri API to fix the missing voice control for the music and podcast apps I actually use, but unfortunately in its current form the Siri API doesn't do anything to allow for a more extended voice control in the car unless I want to switch to Apple Music and Apple Podcasts (I don't, at least for podcasts). While the features that are actually available where I live are typically nicely implemented, they don't always make up for the missing functionality I could get with Android. Because of this, I've been balancing quite a bit between my company-issued iPhone 6s 16GB and my own Nexus 5X 32GB. The 6s is snappy and nice, but constantly out of storage and can't do mobile payments. The Nexus has more room regarding the storage and it handles mobile payments with my bank's app, but it's quite slow especially when compared to the 6s and the camera takes its time to launch.

That brings me more closer to the actual topic of this thread, as I was lucky enough to be one of the two winners that'll get a free Note 7 in exchange for reviews from a competition organized by a local carrier. Thanks to the batterygate, it'll take some extra time for the phones to actually become available here, but I'll be joining in on the fun once they're launched also in Finland. It'll be nice to see how the phone performs especially when it comes to camera. The updates are one thing that's bothering me a bit, but fortunately Samsung seems to have improved in this front lately, let's hope they keep the security updates coming and don't take too long with the Nougat update. Anyway, with the shipment delay I have plenty of time to choose which case to order and figure out if any of the screen protectors is actually decent. Of course good tips regarding those will be appreciated

 

[super chimp]

speak of agendas.....the sky is falling. Samsung is doomed!
It is funny how many Apple fans love to take this chance to throw dirt. But you know that iPhone batteries explode too!
http://www.telegraph.co.uk/news/2016/08/02/exploding-iphone-leaves-man-with-third-degree-burns/




There were 35 reported cases out of the millions you speak of turns into this.....

35 cases out of 2.5 million that is 0.0014%.

You stand a better chance of getting hit by lightning or winning the lottery. I Googled it.

"Your odds of being struck by lightning this year are 1 in 960,000. In your lifetime those odds drop to about 1 in 12,000. Your odds of being struck by lightning twice in your lifetime are 1 in 9 million, which is still a higher chance than winning the Powerball.Jan 13, 2016"

Well perhaps if other parties hadn't started this in the first place in the direction of Apple. You know what they say what goes around comes around. Pretending one type of device Android is somehow superior to another in these terms is pretty childish and a hostage to fortune as all devices can be prone to this kind of problem at one time or another.

Be it Apple or Android there are certain groups of fans who are far too keen to dance a jig over the misfortune of the other.

 

[tann]

Never really monitored battery life and screen on time before as I'd use my iPhone 6+ in low power mode 24/7. So far on my note I'm down to 70% with 2hrs screen on time. Is that good? Would I really be able to get about 6 1/2 hours screen on with it at that rate?

I think that is pretty good battery. I only got mine yesterday early morning so I've been doing a lot of playing and installing apps etc but my battery seems really all over the place. I hope it's just the fact it's new and doing things in the background!

5 hours 41 minutes off charge and 82%, not really done anything (10 minute phone call and and 20 mins screen on).

Half my current usage is 'Cell Standby' what is this?!

 

[LIVEFRMNYC]

Good explanation on possible reason of battery failure .....

 

[Tsepz]

Lol, wow! Seems we've got quite a Samsung hater lurking around. Claiming opinions as facts.

 

[DakotaGuy]

Humans make up most every business. That's irrelevant. I bet if a phone regardless of manufacturer blew up and hurt you you'd be less enthused with a "hey sorry but we can exchange it for you."

Then what more should they do? Give every owner $50,000 on top of a new phone for their troubles? Find the engineers and employees that are responsible for the mistake and hang them on live TV? You keep making it sound like they are not doing enough so what more do you want?

You can either wait until you get a new Note 7 or return your current one right now for a different phone or refund. I'm not sure how else anyone could do this any better.

 

[762999]

I'm not convinced the Note7 display is better than the 6S Plus display in an absolute sense.

Yeah the iPhone 6 display is poop with the low ppi. But when my husband and I held our Note 7 displays up to either of our 6S Plus displays the 6S Plus display was more pure white and brighter at comparable settings and despite having lower resolution still held up well in comparison.

I'm on the road so I can't offer comparison pics. I really haven't tried to watch movies on any of the devices so I can't compare that aspect of their displays.

But for plain reading they are all good but different. OLED does blacks better but iPhone 6SPlus displays do a nice crisp white.

I don't really mind the resolution of the iPhone, what bugs me is the black. I watch a lot of movies and tv shows and can't stand the black on LCD. Once you're used to an amoled display, it's really hard to go back.

 

[BlueGoldAce]

Humans make up most every business. That's irrelevant. I bet if a phone regardless of manufacturer blew up and hurt you you'd be less enthused with a "hey sorry but we can exchange it for you."

Buddy....be reasonable and be logical. Stuff happens. You can think what you want, but you'll never prove or discover the full story. Maybe Samsung made a huge mistake, or maybe the OEM of the battery tried to cut corners and now we have a problem.

It could not be handled better than Samsung is handling it now. Ever hear of Toyota? They had a safety issue with their brakes, people died, and it was handled poorly. I have family that works for Toyota, and it was a shameful thing to see. Again....people died.

Apple has/and is having its own defects in products, and doesn't appear to be handling it well; hence another class action lawsuit.

Here is the facts. A very, very small percentage of phones have had an issue. The chances of a person having a phone that will blow are almost nonexistent. No one has been hurt. EVERYONE gets a new replacement phone, brand new, doesn't matter if you have a cracked screen; you get a new phone.

Guess what else, if someone does get hurt, Samsung will be liable; and will shell out the cash to cover whatever. So your point is irrelevant. If someone gets hurt, then your point becomes more relevant....but said person will get more from Samsung than just a new phone.

This could happen to company, period. How do you people not get this? We will never know the full story, but we do know Samsung is doing a commendable job of handling a bad and costly situation.

This is not directed at you true fan, but do people on this forum actually believe what they say? It's like going to a trump supporters meeting, only instead of trump it's apple.

 

[5105973]

I agree it is a great phone! I am thinking of selling the Samsung 256GB SD Card I got for free with the Note 7

We haven't gotten ours, yet. It's been almost two weeks. About how long does it take to get them?

 

[DakotaGuy]

Buddy....be reasonable and be logical. Stuff happens. You can think what you want, but you'll never prove or discover the full story. Maybe Samsung made a huge mistake, or maybe the OEM of the battery tried to cut corners and now we have a problem.

It could not be handled better than Samsung is handling it now. Ever hear of Toyota? They had a safety issue with their brakes, people died, and it was handled poorly. I have family that works for Toyota, and it was a shameful thing to see. Again....people died.

Apple has/and is having its own defects in products, and doesn't appear to be handling it well; hence another class action lawsuit.

Here is the facts. A very, very small percentage of phones have had an issue. The chances of a person having a phone that will blow are almost nonexistent. No one has been hurt. EVERYONE gets a new replacement phone, brand new, doesn't matter if you have a cracked screen; you get a new phone.

Guess what else, if someone does get hurt, Samsung will be liable; and will shell out the cash to cover whatever. So your point is irrelevant. If someone gets hurt, then your point becomes more relevant....but said person will get more from Samsung than just a new phone.

This could happen to company, period. How do you people not get this? We will never know the full story, but we do know Samsung is doing a commendable job of handling a bad and costly situation.

This is not directed at you true fan, but do people on this forum actually believe what they say? It's like going to a trump supporters meeting, only instead of trump it's apple.

Someone I work with joked if it happens grab it quick and throw the hot phone up to your face. Sure you'll have some burns on your cheek, but you'll be a millionaire over night! Not that I would do that, but I can see people who would.

 

[nviz22]

I wonder if the S7 has the same battery technology as the Note 7? If that's the case, shouldn't the S7 get QC too?

 

[5105973]

Hardware is impressive especially the screen and camera. However, the usability is certainly not on par with IOS from reviews. There is serious lag at times, it is slower than iPhone and the IOS ecosystem is miles in front still. The lack of regular updates also is something to consider.

That's valid viewpoint if someone never actually used it and just go by reviews. If you really use it, it gets more complicated.

I keep thinking the camera was lagging, for example, but then when I tested against my 6S Plus, going through same procedure of starting camera straight out of my pocket to capture the same scenes, any lag I thought I had on the Note 7 was present with the iPhone 6S Plus, as well.

Usability depends on what you want and need. The iPhone can not do some things the Note 7 can do, period. It does not have integrated stylus/pen support. No ability to write on screen just like taking pencil and pad of paper out to quickly jot something down. No integration with cases to create always on interactive displays on the protective cover of your case. There is no lockable secured folder--one simple folder where you can partition your most sensitive information and even apps from prying eyes. Every Christmas I have wished for a folder like this so my gift lists don't end up accidentally getting peeked at when I let someone look through my phone for something.

There are Edge functions I find useful but others may find gimmicky.

Then there is just the fun of it. I have an animated wallpaper that eerily accurately mimicked the scenes of the beach I was staying at for vacation. I'm home now and we all miss the beach and all I have to do is look at he wallpaper to almost feel like I'm still there.

Samsung pay is da bomb...lol...in a good way...not in a bad battery way.

There are motion photos that can be easily and instantly shared to my friends and family even if they are on a different platform. I love iPhone's Live Photo for having a bit of audio, too. But the motion is choppy and the Live Photo can't easily be shared intact across platforms. So much of what Apple does is so closed off and walled off. I didn't realize how much so, until I tried the Note7.

There is so much I love about Apple but I am starting to feel like I was in a snobby exclusive club finally getting to know people outside of the club for the first time. I can go to their tailgate parties and cookouts and be welcome but I can't reciprocate and invite them to a social at the club.

At any rate I loved my Note7. So much so that I'm thinking of getting a Galaxy S7 when I trade my 6Splus in. The warranty on my 6S Plus is set to expire and I've decided not to keep an out of warranty phone around even as a spare. I'm waiting to see the keynote for the iPhone 7. But honestly everyone keeps saying vote with your wallet and Apple is leading us into the future by removing the headphone jack. So I'm not too keen to buy a phone that is removing a convenient feature my entire family uses regularly. Talk about having less usability!