Phones Galaxy Note 7

[MRU]

Thats a good point. But then then they would have to have something in the fall to release too. This way people buy their phone instead of the competitors.
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I got the exact email from Samsung and T-Mobile. They have been saying this for a few days now.

According to AA with wayback webpage tracker Samsung's own page only changed to that yesterday 9th. With the additional emphasis on 'strongly advise' added twice from previously just saying 'advise'.

Whilst carrier messages may have advised users to return devices ASAP sooner - it's only since 9th that it changed on Samsung's own page from merely 'advising customers to return' to telling them to actually 'power down and return their device now ' .. that's a change of emphasis and urgency to the matter.

 

[LIVEFRMNYC]

What consumers are getting are alarming recorded phone calls, emails, letters, and barraged by media to "immediately" shut off their phones and return them. They hear the words "fire hazard" and "explosions" and I guarantee they will freak out. This negativity is going to follow Samsung all the way to the S8 and beyond. The Note series isn't their cash cow, but the S series is.

I highly doubt it will be a PR issue come the S8. Hasn't even affected 1% of users, and the majority got their Note 7 from Carriers, which they all implement an easy return or exchange.

Now if everyone was stuck with possibly defective Note 7s, then Samsung would be in a world of hurt for years to come.

 

[bgro]

I highly doubt it will be a PR issue come the S8. Hasn't even affected 1% of users, and the majority got their Note 7 from Carriers, which they all implement an easy return or exchange.

Now if everyone was stuck with possibly defective Note 7s, then Samsung would be in a world of hurt for years to come.

Whether or not it's a PR issue come S8 time remains to be seen but there's not doubt that this hurts consumers mindset about their brand. Not so much for us but for the general public. Guaranteed there are people out there who won't look at Samsung now because of this. Doesn't matter what % of people were affected or how Samsung has handled the issue. It's all about the media coverage which has been terrible for Samsung thus far.

 

[Fernandez21]

Thats a good point. But then then they would have to have something in the fall to release too. This way people buy their phone instead of the competitors.
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I got the exact email from Samsung and T-Mobile. They have been saying this for a few days now.

Well, if rumors are true, they might have a foldable phone ready in that time frame.

 

[spinedoc77]

I highly doubt it will be a PR issue come the S8. Hasn't even affected 1% of users, and the majority got their Note 7 from Carriers, which they all implement an easy return or exchange.

Now if everyone was stuck with possibly defective Note 7s, then Samsung would be in a world of hurt for years to come.

It will be a PR issue IMO. This is primetime news, I'm not talking about your typical dingy Apple blog or forum, but stuff that mom and pop sit down to every night. What I predict is that when the S8 gets announced the media will reminisce about all the fires and explosions Samsungs last flagship had.

I'm sure Samsung will still sell a ton of them, but it will put a small dent in their sales IMO.

 

[mi7chy]

As someone who decided to skip the Note 7 before this incident it's a good kick in the butt for Samsung to make the Note 8 even better. As for the doom and gloom, I doubt it'll have more than a temporary to small impact. When I had an airbag recall on my car or numerous laptop battery recalls at no point did I even consider changing my car or laptop. Downgrading my car/laptop was even more far fetched. Plus, for a lot of users that rely on Galaxy Note specific features like pen there's no alternative. What will end up happening is people will either get it replaced with a corrected Note 7, get a temporary S7, temporarily downgrade to iPhone 7 Plus out of curiosity or get a refund and wait for Note 8. It's a blessing for Apple, though, since fewer will jump ship because they're unhappy with the minor iPhone 7 Plus rehash castration.

 

[DakotaGuy]

I highly doubt it will be a PR issue come the S8. Hasn't even affected 1% of users, and the majority got their Note 7 from Carriers, which they all implement an easy return or exchange.

Now if everyone was stuck with possibly defective Note 7s, then Samsung would be in a world of hurt for years to come.

Well for me the PR issue is I had a Note 7 that I loved. The best phone I ever owned, but since I don't have phones just laying around I had to downgrade it to an S7 edge. It's not that the S7 is a bad phone. It's an excellent phone, but it's not what I wanted.

I chatted with a CSR from Samsung USA today and they claimed that Samsung is going to make it right with every customer and no matter the carrier we will be able to trade back once the CPSC approves the replacements. I won't be holding my breath at least not on Verizon. At this point maybe I should just stick with the S7 edge.

 

[FFR]

Buddy you most definitely are bitter. Lol. You still failed to show me where I exactly said articles with Samsung and CPSC are click bait. Honestly, just try to enjoy your day. All will be fine.

Bitter? Please.
So you admit it's not click bait.

 

[LIVEFRMNYC]

Well for me the PR issue is I had a Note 7 that I loved. The best phone I ever owned, but since I don't have phones just laying around I had to downgrade it to an S7 edge. It's not that the S7 is a bad phone. It's an excellent phone, but it's not what I wanted.

I chatted with a CSR from Samsung USA today and they claimed that Samsung is going to make it right with every customer and no matter the carrier we will be able to trade back once the CPSC approves the replacements. I won't be holding my breath at least not on Verizon. At this point maybe I should just stick with the S7 edge.

If they don't have replacements soon, I'll just get an iPhone 7 plus and maybe jump to another phone after several months until the S8 comes out, since I'm on T-mobile JOD. I'm impatient.

 

[DakotaGuy]

If they don't have replacements soon, I'll just get an iPhone 7 plus and maybe jump to another phone after several months until the S8 comes out, since I'm on T-mobile JOD. I'm impatient.

Yeah I'm sort of at the point I'll probably just keep this replacement S7 edge until the S8 comes out. I got a little money back on the deal and at least I know it's reliable. The iPhone 7 plus really wouldn't be a step up for me except for system speed, but it's not like the S7 is slow. In the end I'd be losing features while gaining girth.

 

[MRU]

. In the end I'd be losing features while gaining girth.

Don't snub girth, it's a lot more desirable than length I've heard .... Wink wink

 

[Fernandez21]

Wow, I may be getting one hell of a deal here. I ported in 2 line to at&t and added it to my existing at&t account, and I'm also a direct TV customer. I got the Note 7 and S7 on BOGO because of the line ports. Apparently only one line needed to be ported to qualify. Also right now they are having a free iPhone 7 deal if you port in a line (technically $650 in credits).

So I told them I didn't want to lose any of the free stuff I got with the Note 7 deal, they are moving the Note 7 upgrade from one of the ports and onto one my other lines as an upgrade, fulfilling the BOGO requirements and freeing up the second port in line for the free iPhone 7 deal. They also told me to keep my Note powered off until they get a replacement (which they said would be next week)

There are still some things that customer service has to do in order get the lines sorted out and eligible, but in the end I should be able to get both the S7 and IPhone 7 with discounts (along with my S2, Tab S, and 256gb SD card), only phone I'm having to pay full price on is the Note 7.

And on top of that I got a free J3 because one of my lines was still using an edge phone. Gotta say, at&t CS has always been great to me (maybe it's because I have 12 lines plus direct tv), but they've gone beyond with this situation for me. Much better than the poor CS I got from t-mobile, on top of their poor service.

 

[MRU]

Wow, I may be getting one hell of a deal here. I ported in 2 line to at&t and added it to my existing at&t account, and I'm also a direct TV customer. I got the Note 7 and S7 on BOGO because of the line ports. Apparently only one line needed to be ported to qualify. Also right now they are having a free iPhone 7 deal if you port in a line (technically $650 in credits).

So I told them I didn't want to lose any of the free stuff I got with the Note 7 deal, they are moving the Note 7 upgrade from one of the ports and onto one my other lines as an upgrade, fulfilling the BOGO requirements and freeing up the second port in line for the free iPhone 7 deal. They also told me to keep my Note powered off until they get a replacement (which they said would be next week)

There are still some things that customer service has to do in order get the lines sorted out and eligible, but in the end I should be able to get both the S7 and IPhone 7 with discounts (along with my S2, Tab S, and 256gb SD card), only phone I'm having to pay full price on is the Note 7.

And on top of that I got a free J3 because one of my lines was still using an edge phone. Gotta say, at&t CS has always been great to me (maybe it's because I have 12 lines plus direct tv), but they've gone beyond with this situation for me. Much better than the poor CS I got from t-mobile, on top of their poor service.

Wow you came out of this very well .... Big thumbs up .. (and partially sickened with jealousy )

 

[Fernandez21]

Wow you came out of this very well .... Big thumbs up .. (and partially sickened with jealousy )

And it's done.128gb IPhone 7 plus jet black ordered, receiving it late November but not complaining at $650 off retail price.

 

[DakotaGuy]

It will be a PR issue IMO. This is primetime news, I'm not talking about your typical dingy Apple blog or forum, but stuff that mom and pop sit down to every night. What I predict is that when the S8 gets announced the media will reminisce about all the fires and explosions Samsungs last flagship had.

I'm sure Samsung will still sell a ton of them, but it will put a small dent in their sales IMO.

It'll have some effect, but remember Ford built the Pinto and people went wild over the Taurus when it first came out in 1986. They will move beyond this just fine. Now I don't know if you'll ever see another Note (in name) from Samsung just like there will never be another Ford Pinto or Chevy Vega. Then again, the Toyota Camry had some serious safety issues and recalls and it's selling as good as ever without a name change.

 

[Klyster]

But they were terrible cars , they weren't good cars with a terrible battery.
The car analogy is interesting considering there are millions of potentially defective takata airbags still in service, probaby being driven by people on this forum, without their knowledge of how dangerous a situation they could be facing.

The Note 7 hasn't been big news here in NZ since the initial recall, sure, there's articles that can be misquoted or exaggerated for all the muppets claiming it'll be the end of the Note and claiming they've been banned on airlines and other BS. (You can almost see smell the glee in their posts, sad)
But to the rest of the world, it's pretty much being sorted out, move along, swap your phone or wait for your new Note 7.

People who use a Note to its fullest, don't have a choice really, wait for a Note or get an older Note or buy something that isn't a Note.
S7, 7s can't really replace a Note if you use the pen.

Australia is getting replacements within a few weeks apparently.

The U.S might be different if the the red tape brigade get involved.

 

[Sevanw]

It'll have some effect, but remember Ford built the Pinto and people went wild over the Taurus when it first came out in 1986. They will move beyond this just fine. Now I don't know if you'll ever see another Note (in name) from Samsung just like there will never be another Ford Pinto or Chevy Vega. Then again, the Toyota Camry had some serious safety issues and recalls and it's selling as good as ever without a name change.

Let's not forget the GM recall that had paid settlements for over 125 deaths. Still selling strong as ever. I'm actually surprised by a few in here that actually consider themselves tech junkies to keep thinking the Note Line is now dead. Sure it's taken a hit, but actually dead? Kinda really too early to tell. And considering the average consumer doesn't keep up with, let alone pay attention to tech news, it's kinda premature to jump to the conclusion. Like I said, my opinion is based on how the market has treated other DEADLY recalls and what the overall tech community is saying they're gonna do with their personal Note 7 the purchased after reviewing it.

 

[LIVEFRMNYC]

Let's not forget the GM recall that had paid settlements for over 125 deaths. Still selling strong as ever. I'm actually surprised by a few in here that actually consider themselves tech junkies to keep thinking the Note Line is now dead. Sure it's taken a hit, but actually dead? Kinda really too early to tell. And considering the average consumer doesn't keep up with, let alone pay attention to tech news, it's kinda premature to jump to the conclusion. Like I said, my opinion is based on how the market has treated other DEADLY recalls and what the overall tech community is saying they're gonna do with their personal Note 7 the purchased after reviewing it.

Exactly, and recently those hover boards had the same battery issues. Didn't stop endless sales of the cheap versions that had those issues.

When people want something, they forget the past easily.

 

[DakotaGuy]

Exactly, and recently those hover boards had the same battery issues. Didn't stop endless sales of the cheap versions that had those issues.

When people want something, they forget the past easily.

The one thing I can see coming out of this is motivation to Samsung to ensure the Note 8 is amazing.

 

[LIVEFRMNYC]

The one thing I can see coming out of this is motivation to Samsung to ensure the Note 8 is amazing.

Yup, lets hope Samsung is in redemption mode.

 

[Cole Slaw]

We were talking about backwards retail wise. . Otherwise yes Ireland is beautiful.

Random sample of my own snaps

Great images as always, MRU!

 

[spinedoc77]

It'll have some effect, but remember Ford built the Pinto and people went wild over the Taurus when it first came out in 1986. They will move beyond this just fine. Now I don't know if you'll ever see another Note (in name) from Samsung just like there will never be another Ford Pinto or Chevy Vega. Then again, the Toyota Camry had some serious safety issues and recalls and it's selling as good as ever without a name change.

Absolutely agree, the effect won't really slow Samsung down much. But you know the media will still throw out some casual references to the N7 when the S8 comes around. Like the idiots on these forums who weirdly revel and celebrate Samsung's issue, the media/blogs won't be able to resist.

 

[widgeteer]

Let's not forget the GM recall that had paid settlements for over 125 deaths. Still selling strong as ever. I'm actually surprised by a few in here that actually consider themselves tech junkies to keep thinking the Note Line is now dead. Sure it's taken a hit, but actually dead? Kinda really too early to tell. And considering the average consumer doesn't keep up with, let alone pay attention to tech news, it's kinda premature to jump to the conclusion. Like I said, my opinion is based on how the market has treated other DEADLY recalls and what the overall tech community is saying they're gonna do with their personal Note 7 the purchased after reviewing it.

If you followed your own GM analogy you'd see the problem with your argument. No one is saying Samsung is done for, just the Note line. Yup, the Note line is dead. Samsung will sell something that resembles the Note but it won't be called a Note. The brand is ruined. A new Note release will be followed by nothing but mentions about "last year's exploding phone". Samsung isn't going to put itself in that kind of marketing position.

Tech junkies definitely wouldn't be a crowd that would get this. It's a marketing problem that won't be solved by a faster processor or more RAM.

 

[FFR]

If you followed your own GM analogy you'd see the problem with your argument. No one is saying Samsung is done for, just the Note line. Yup, the Note line is dead. Samsung will sell something that resembles the Note but it won't be called a Note. The brand is ruined. A new Note release will be followed by nothing but mentions about "last year's exploding phone". Samsung isn't going to put itself in that kind of marketing position.

Tech junkies definitely wouldn't be a crowd that would get this. It's a marketing problem that won't be solved by a faster processor or more RAM.

You do have a point.
If it gets an official ban and becomes illegal to sell, than the brand is basically dead in the US.

 

[widgeteer]

You do have a point.
If it gets an official ban and becomes illegal to sell, than the brand is basically dead in the US.

No, that would make it officially dead. As it is now it's basically dead.