Yeah, me too! Cant wait to have both my Note 7 and iPhone 7 jet black side by side, two of the most stunning I've seen.
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Phones Galaxy Note 7
- Thread starter jamezr
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I'm also eagerly waiting for my Note 7 to find out what's it like. The recall occurred before the Finnish launch, so it was naturally delayed a bit. Currently it looks like we'll start getting them at some point next month.
Yup, waiting for my replacement to ship Sept.15. Sorry, but there is simply no other phone that can stand in for this one in my opinion. Nothing comes close. Best news for me is, this little break has shown me that GG5 can take the wear and tear of my purposely careless usage. Not single micro scratch or any other kind of scratches.
https://www.engadget.com/2016/09/13/70-galaxy-note-7-overheating-cases-united-states/
Over 70 Galaxy Note 7 phones have overheated in the US alone
Over 70 cases now in the us alone from 35 not long ago. I think there's a trend showing and it's turning into a real disaster.
Complete disaster for Samsung.
Note 7 has great hardware but still questionable software and now this battery issue.
Even after a dire release from Apple, Samsung still cannot get everything together and provide a truly challenging product.
If this was an Apple issue, there would be about 10 Samsung TV adverts mocking the battery hazard by now. At least they still have the headphone jack.....
Im still getting one but only because I favour hardware above everything else.
Note 7 has great hardware but still questionable software and now this battery issue.
Even after a dire release from Apple, Samsung still cannot get everything together and provide a truly challenging product.
If this was an Apple issue, there would be about 10 Samsung TV adverts mocking the battery hazard by now. At least they still have the headphone jack.....
Im still getting one but only because I favour hardware above everything else.
You sure? Cause we've been told repeatedly that it's a small issue, Samsung acted so quickly there would be no other cases, it's all just clickbait yada yada.
https://www.engadget.com/2016/09/13/samsung-loses-26-billion-market-value/
Yeah, there is no way they're going to go near the Note brand again. It's over.
Yeah, there is no way they're going to go near the Note brand again. It's over.
That's what I didn't get. People were giving Samsung some kind of moral praise for doing just a voluntary recall. Then consumer reports found out retailers were still selling note 7s because nothing was made mandatory.
At first people were saying it was only two cases in Korea. Then it became 7. Then it was 35 reported. Now it's over 70 in the us alone. So it's obvious the number is growing. Samsung knew this'd be a growing problem. They didn't do anything for the interest of the customer they tried to do it to avoid litigation.
Lol @ people trying to get others to hate Samsung.
F* Samsung for offering replacements, F* Samsung for offering full refunds, F* Samsung for releasing press releases to say stop using the note7. Happy?
For me it's not hate Samsung. It's having some personal feeling for the company. Like they're looking out for you. When it's clearly not the case. They don't care about you, they care about your money and the ability of litigation to take theirs.
I kinda thought this way until another user posted that the Toyota Camry is still the best selling car, even with the airbag issues it's had. That was also major news, Toyota dealers even put "do not sit here" stickers on peoples dashboards if they didn't have the part available. Consumers are a bit stupid overall, and yes this is a generality. I'll put myself up as a shining example of stupidity, I'm still using my Note 7, although in my defense calculating the chances of an issue show they are much less than having another calamity fall on me, yet I still cross the street and drive if there is lighting. I'm certainly not making less of the Samsung issue, I'm just saying that consumers will probably forget about it, or will trust Samsung doesn't do it again.
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That still doesn't change that they reacted quickly. Didn't Honda wait several years before recalling their cars for airbags which caused deaths? Honda already had that knowledge, yet withheld it for whatever reasons they had. I don't think giving them praise for having a speedy reaction means that anyone thinks they personally care about me, and I'm confused where the naysayers get this opinion from.
For the record I agree with you. Initially I praised them for a quick reaction, but now I think their reaction is slow. No replacement phones are available anywhere. They dragged their feet on making it an official recall. They can remotely disable and/or blacklist all the phones but are choosing not to. The replacement process is still a bit opaque, with Samsung and the carriers/retail stores still batting customers to each other.
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Huh? Don't care about their customers?
Where is this coming from? Clearly they "care" with a statement claiming safety is their number 1 priority. You gotta take it from their perspective as well... They are out to lose billions of dollars for this situation. And you think they don't care about their customers... I think that's a ridiculous claim.
You really think they publicly can say something other than safety is their number one prority? After having their phones catch fire and/or burn?
They don't care about your well being. They care about the growing heap of litigation they faced. They care about your money, not your well being. Why make the recall voluntary, knowing this issue would grow and/or become dangerous? Still had retailers out there selling the note 7 too. If they cared so much about your safety why not make the retailers stop immediately?
I don't know if I'd say they don't care about their customers. I think more than anything this situation seems disjointed and disorganized. I do agree the rush to praise them for being so proactive was misplaced. They did the minimum at the start hoping it would go away. That didn't happen.
I understand. My pov is that business interests trump moral interests in the business world.
Yeah it was bizarre the posts here of people praising them for really not doing a lot imo. They kept throwing out "oh but it's a small number, it's only 2/ only 7/only in Korea/now it's only 35......" It's like you see how that numbers growing right? Now over 70 just in the us.
Ok looks like I'm going to have to intervene into this Samsung do they care / black+white argument here and bring some sense to the discussion.
1. Do Samsung care about 'general' public safety ?
Yes. Of course they do. But in a business / corporate sense of 'caring'. Safety risks would put their brand and company image into danger. Essentially it would be detrimental to ANY company to put consumers in danger (knowingly or unknowingly) and not to be seen trying to resolve / remedy a public danger hazard quickly. They however are NOT acting out of some 'altruistic' virtue. Their purpose is for the resolve the issue and limit the damage to the brand name of 'Samsung' the company and protect share price for it's shareholders.
2. Do Samsung care about 'me' personally ?
On a personal level, no. On a liability level and the potential of suing them, somewhat. Again as 1, if Samsung are seen to be putting persons into danger or having harmed them with one of their products - I am sure they would want to be seen as proactive in resolving users issues ASAP, however it would be from a distant 'corporate' stance and not 'Samsung has been at your bedside whilst you recover making Chicken soup' ....
3. Did Samsung unwittingly put consumers in danger in trying to maximise profit margins on flagship devices ?
Yes. Samsung SDI was created to reduce the cost of battery technology, and increase profit margin per handset. Samsung SDI clearly wasn't up to the job, and the Note 7 being their first major distribution / manufacturing test - sadly proved they were not up to the task at hand. Samsung SDI will no longer be supplying batteries for the Note 7 and I would predict it will be the first 'casualty' company wise from this mess up.
4. Did Samsung purposely put consumers in danger in trying to maximise profit margins on flagship devices ?
No. I do not believe they did. What happened with Samsung SDI was a mistake. Could it have been avoided and should more testing have taken place ? Possibly, but they did not purposely put consumers in danger.
5. Did Samsung react quickly ?
Yes. Unarguably.
6. Could they have reacted better ?
Yes. There was so much confusion and still is in regards to replacements and dates when users can receive them. They likewise should have got on board with 'official' authorities sooner and there needs to be a much wider public awareness campaign regarding the Note 7 than is currently abound from 'official' sources.
Carrier confusion is still a major problem. Many carrier forums here have many users frustrated by the lack of clarity of when their device will be collected or when they will receive a replacement devices.
Likewise there are a number of users on fora who are reporting difficulty when contacting Samsung regarding devices that they have bought from importers and third party sellers / classifieds with Samsung customer support simply telling customers to return devices to their original retailer / owner. Which is utterly impractical for those users, leaving them in limbo with potentially dangerous devices.
Samsung need to take 'full' responsibility and whether a customer has bought from an importer or classified or carrier - they should be willing to take control of sourcing a replacement device in house for all. Iresepective.
People need clarity and not to be left in a 'limbo' state. Relying on email or text message shots to spread awareness is not good enough.
Finally
7. Why do forum users see life through a black or white lens (ie. 'insert company' they love me / they hate me) ?
We will never know ....................................
1. Do Samsung care about 'general' public safety ?
Yes. Of course they do. But in a business / corporate sense of 'caring'. Safety risks would put their brand and company image into danger. Essentially it would be detrimental to ANY company to put consumers in danger (knowingly or unknowingly) and not to be seen trying to resolve / remedy a public danger hazard quickly. They however are NOT acting out of some 'altruistic' virtue. Their purpose is for the resolve the issue and limit the damage to the brand name of 'Samsung' the company and protect share price for it's shareholders.
2. Do Samsung care about 'me' personally ?
On a personal level, no. On a liability level and the potential of suing them, somewhat. Again as 1, if Samsung are seen to be putting persons into danger or having harmed them with one of their products - I am sure they would want to be seen as proactive in resolving users issues ASAP, however it would be from a distant 'corporate' stance and not 'Samsung has been at your bedside whilst you recover making Chicken soup' ....
3. Did Samsung unwittingly put consumers in danger in trying to maximise profit margins on flagship devices ?
Yes. Samsung SDI was created to reduce the cost of battery technology, and increase profit margin per handset. Samsung SDI clearly wasn't up to the job, and the Note 7 being their first major distribution / manufacturing test - sadly proved they were not up to the task at hand. Samsung SDI will no longer be supplying batteries for the Note 7 and I would predict it will be the first 'casualty' company wise from this mess up.
4. Did Samsung purposely put consumers in danger in trying to maximise profit margins on flagship devices ?
No. I do not believe they did. What happened with Samsung SDI was a mistake. Could it have been avoided and should more testing have taken place ? Possibly, but they did not purposely put consumers in danger.
5. Did Samsung react quickly ?
Yes. Unarguably.
6. Could they have reacted better ?
Yes. There was so much confusion and still is in regards to replacements and dates when users can receive them. They likewise should have got on board with 'official' authorities sooner and there needs to be a much wider public awareness campaign regarding the Note 7 than is currently abound from 'official' sources.
Carrier confusion is still a major problem. Many carrier forums here have many users frustrated by the lack of clarity of when their device will be collected or when they will receive a replacement devices.
Likewise there are a number of users on fora who are reporting difficulty when contacting Samsung regarding devices that they have bought from importers and third party sellers / classifieds with Samsung customer support simply telling customers to return devices to their original retailer / owner. Which is utterly impractical for those users, leaving them in limbo with potentially dangerous devices.
Samsung need to take 'full' responsibility and whether a customer has bought from an importer or classified or carrier - they should be willing to take control of sourcing a replacement device in house for all. Iresepective.
People need clarity and not to be left in a 'limbo' state. Relying on email or text message shots to spread awareness is not good enough.
Finally
7. Why do forum users see life through a black or white lens (ie. 'insert company' they love me / they hate me) ?
We will never know ....................................
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So it seems, Samsung is gonna send an OTA update to limit Note 7 users from charging the battery past 60%. For now, it's only on South Korea. This should go out to everyone. There are still a lot of Note 7 users it there. I'm one of them. I've been already doing this myself anyway. Charging to 70% max.
Yeah but who is saying Samsung did what they did out of moral interest? Why do you guys keep bringing that up? You also keep bringing up opinions voiced when those numbers were true. So if I praised Samsung when it was 35 cases, but now that it's escalated I've had 2nd thoughts, why would you harp on what someone like me previously said? Samsung initially seemed on top of it and there didn't seem to be many cases, both of those things have changed. You say "business interests trump moral interests in the business world" and I'm honestly trying to come up with a respectful way to say no sh^# Sherlock.
I'm just having a very hard time figuring out what the debate is about. The sheer nonsense and bizarreness of even caring why, I can understand that.
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Very well said, I don't think anyone else believed anything differently. Thus my confusion at all this arguing over nothing.
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So Samsung Uk are now advising (Received a notification from them today) Note 7 owners to power down their devices and take them to the store/carrier/place where you got it from and await a replacement handset.
This is ok if you have a spare handset to use in the meantime but leaves those without a spare with no phone. Just awaiting the call from CPW now on news of the replacement handset. At least we can back the phone up and be ready to crack on with the replacement.
I still really love the phone though. Not even considered getting a refund and going down the iPhone 7 Plus route.
This is ok if you have a spare handset to use in the meantime but leaves those without a spare with no phone. Just awaiting the call from CPW now on news of the replacement handset. At least we can back the phone up and be ready to crack on with the replacement.
I still really love the phone though. Not even considered getting a refund and going down the iPhone 7 Plus route.
There is no debate. Everyone agrees there is a battery problem. He is trying to get us mad at Samsung.
I actually notice that sometimes I still see the charge symbol in the battery icon when it's at 100%. The charge symbol usually disappers when fully charge. Maybe the charge symbol displayed even after 100% is the indication of the problem.
HOLY CRAP, while looking at my phone back for any scuffs I noticed the glass on the camera lens has a crack going through it!! I thought these were made of sapphire these days? I've been a bit more rough with the phone the past couple days to test out the GG5, and can say there are no other scratches or scuffs. The crack goes from one corner all the way to the opposite one. I can feel the crack if I run my finger across it.
I've always had an issue with Samsung QC, never owned a Samsung that I didn't have to warranty exchange at some point. So far with this Note 7:
-GPS issues: GPS tells map app I'm in a different direction or on a road parallel to the one I'm on
-wifi handoff: Terrible handoff from wifi to cellular, sometimes it can take several blocks of travel before my N7 realizes there is no wifi, this is even with aggressive handoff enable.
-wifi calling: poor, dropped calls, once I had literally 7 dropped calls in a row, when it does connect it's often garbled and I can't hear other person or vice versa, this is with a strong wifi connection.
-Reboots: my wife's has rebooted several times, mine has once, just random
-Lag
-Camera lens cracked, wtf?
I've always had an issue with Samsung QC, never owned a Samsung that I didn't have to warranty exchange at some point. So far with this Note 7:
-GPS issues: GPS tells map app I'm in a different direction or on a road parallel to the one I'm on
-wifi handoff: Terrible handoff from wifi to cellular, sometimes it can take several blocks of travel before my N7 realizes there is no wifi, this is even with aggressive handoff enable.
-wifi calling: poor, dropped calls, once I had literally 7 dropped calls in a row, when it does connect it's often garbled and I can't hear other person or vice versa, this is with a strong wifi connection.
-Reboots: my wife's has rebooted several times, mine has once, just random
-Lag
-Camera lens cracked, wtf?
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