Like I've said before these companies don't care about you or us. Just the pr hit/legal ramifications.
That text message makes it very clear.
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If this really is an issue with a mishandled recall the last thing he should do is give the phone to the company at fault. I certainly wouldn't trust that company to conduct a fair investigation if it could potentially cost them millions of dollars. The best thing to do would be to hand the phone to an independent third-party organization like the CPSC or hold on to it until testing is done on that other phone that caught fire.
Agreed completely, they can easily cover it up, and they have financial incentive to do so.