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Lobwedgephil

macrumors 603
Apr 7, 2012
5,792
4,757
Like I've said before these companies don't care about you or us. Just the pr hit/legal ramifications.

That text message makes it very clear.
[doublepost=1475992662][/doublepost]
If this really is an issue with a mishandled recall the last thing he should do is give the phone to the company at fault. I certainly wouldn't trust that company to conduct a fair investigation if it could potentially cost them millions of dollars. The best thing to do would be to hand the phone to an independent third-party organization like the CPSC or hold on to it until testing is done on that other phone that caught fire.

Agreed completely, they can easily cover it up, and they have financial incentive to do so.
 

macfacts

macrumors 603
Oct 7, 2012
5,382
6,355
Cybertron
If this really is an issue with a mishandled recall the last thing he should do is give the phone to the company at fault. I certainly wouldn't trust that company to conduct a fair investigation if it could potentially cost them millions of dollars. The best thing to do would be to hand the phone to an independent third-party organization like the CPSC or hold on to it until testing is done on that other phone that caught fire.

The story says Samsung was willing to pay for it to be x-rayed . That implies a third party was going to do the investigation.

The guy didn't want to give it up and was threatening to go to the media, that's what the text message was about.
 

Radon87000

macrumors 604
Nov 29, 2013
7,777
6,255
Like I've said before these companies don't care about you or us. Just the pr hit/legal ramifications. Lol at giving Samsung some moral credit in the beginning of this ordeal. "Stepped up......" Lol. All that talk is pretty quiet now.
Looks like I pretty much had to eat my words on that one .The Samsung fanboy in me is crying right now.But if that message is true ,I am done with Samsung.Replacing my television,refrigerator ,the SSD in my PC ,returning my S6 Edge and Galaxy Tab S2 and finally replacing my washers with non Samsung products will be next on my list of priorities

But I Have a suspicion that message could be fake or media hype.I just can't imagine Samsung treating its customers like this
 

Truefan31

macrumors 68040
Aug 25, 2012
3,589
835
Looks like I pretty much had to eat my words on that one .The Samsung fanboy in me is crying right now.But if that message is true ,I am done with Samsung.Replacing my television,refrigerator ,the SSD in my PC ,returning my S6 Edge and Galaxy Tab S2 and finally replacing my washers with non Samsung products will be next on my list of priorities

But I Have a suspicion that message could be fake or media hype.I just can't imagine Samsung treating its customers like this


Believe it. Not just this incident but overall these big corporations don't care about you other than your money and possible pr. I don't know why there's such an emotional attachment to these companies. Some do better than others in at least acting like they care with things like after sales support/quality/etc. but overall were just numbers.
 

akash.nu

macrumors G4
May 26, 2016
10,870
16,998
Believe it. Not just this incident but overall these big corporations don't care about you other than your money and possible pr. I don't know why there's such an emotional attachment to these companies. Some do better than others in at least acting like they care with things like after sales support/quality/etc. but overall were just numbers.
Spot on buddy. No argument there.
 

MRU

macrumors Penryn
Aug 23, 2005
25,370
8,952
a better place
Yeah you don't want to get caught up in media induced hysteria but these incidents are cause for concern because they're so unpredictable. With most battery meltdowns the owner had an accident or sat on it or used a cheap charger. These three incidents so far defy explanation beyond some kind of clustercluck going on inside the phone that nobody can predict.

This last one though sounds odd. Why wouldn't the man let Samsung take his phone for examination and what exactly was he threatening to do?
Probably got legal advice after hospitalisation to not let them take it in case he needed an independent expert to examine it if he was going to sue Samsung for the damage caused or his medical costs.

It's actually not that surprising especially when considering the legal ramifications.
 
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MRU

macrumors Penryn
Aug 23, 2005
25,370
8,952
a better place
The story says Samsung was willing to pay for it to be x-rayed . That implies a third party was going to do the investigation.

The guy didn't want to give it up and was threatening to go to the media, that's what the text message was about.
No it says he agreed to get it x-rayed for Samsung. Therefore 3rd party involvement in necessitated.

Had they taken the phone ( he simply handed it over to them) they likely would not involve that third party at all and it would have all been handled in house by themselves.


There comes a point where on one day we have 4 reports of safe Note 7's failing that you have to just accept that there is something clearly array with the device. The video posted earlier of the burger king Note 7 incident shows what happened in a clearly very normal everyday scenario. No fakery, no tricks, just a Note 7 failing and doing so in a way that mirrors all these latest reports in how they describe their Note 7's failing and the subsequent after effects of it failing.

I suspect it is just a matter of when it will be pulled now rather then if it will be pulled.
 
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Radon87000

macrumors 604
Nov 29, 2013
7,777
6,255
Apple is going to have a home run on their hands because of this unexpected stroke of good fortune for them

There isn't a single Android phone on the market right now to compete with the iPhone 7 Plus and with the possibility of Samsung not allocating resources for software support for Note 7 because of how much losses it cost them both in terms of sales and existing customer base it's all over for this phone .Resale values will be rock bottom.

Someone needs to fill the void left by the Note 7.Please dont say Pixel.I will rofl
 

akash.nu

macrumors G4
May 26, 2016
10,870
16,998
Apple is going to have a home run on their hands because of this unexpected stroke of good fortune for them

There isn't a single Android phone on the market right now to compete with the iPhone 7 Plus and with the possibility of Samsung not allocating resources for software support for Note 7 because of how much losses it cost them both in terms of sales and existing customer base it's all over for this phone .Resale values will be rock bottom.

Someone needs to fill the void left by the Note 7.Please dont say Pixel.I will rofl

What I read about pixel so far, sounds like a good enough contender.
 

Fernandez21

macrumors 601
Jun 16, 2010
4,840
3,183
Apple is going to have a home run on their hands because of this unexpected stroke of good fortune for them

There isn't a single Android phone on the market right now to compete with the iPhone 7 Plus and with the possibility of Samsung not allocating resources for software support for Note 7 because of how much losses it cost them both in terms of sales and existing customer base it's all over for this phone .Resale values will be rock bottom.

Someone needs to fill the void left by the Note 7.Please dont say Pixel.I will rofl
Im in that dilemma right now, the 2 closest that I can see are the V20 and Pixel. It's a hard choice, because really the Note was my choice for best phone of 2016, not sure where to go from here.
 
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Radon87000

macrumors 604
Nov 29, 2013
7,777
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What I read about pixel so far, sounds like a good enough contender.

Lol don't make me laugh.Tell me a single thing the Pixel does better than the 7 Plus apart from running Android.I can list a lot of features the iPhone 7 plus does better than the Pixel
 

akash.nu

macrumors G4
May 26, 2016
10,870
16,998
Lol don't make me laugh.Tell me a single thing the Pixel does better than the 7 Plus apart from running Android.I can list a lot of features the iPhone 7 plus does better than the Pixel

Better is subjective, won't you say so? In the absence of flagship Samsung this year pixel doesn't look bad and the purity of Android as well coupled with 89 rating for the camera module is more than enough imho.
 

Lobwedgephil

macrumors 603
Apr 7, 2012
5,792
4,757
No it says he agreed to get it x-rayed for Samsung. Therefore 3rd party involvement in necessitated.

Had they taken the phone ( he simply handed it over to them) they likely would not involve that third party at all and it would have all been handled in house by themselves.


There comes a point where on one day we have 4 reports of safe Note 7's failing that you have to just accept that there is something clearly array with the device. The video posted earlier of the burger king Note 7 incident shows what happened in a clearly very normal everyday scenario. No fakery, no tricks, just a Note 7 failing and doing so in a way that mirrors all these latest reports in how they describe their Note 7's failing and the subsequent after effects of it failing.

I suspect it is just a matter of when it will be pulled now rather then if it will be pulled.

Loved the phone, but not worth it anymore. This thing will be recalled and off the shelves by Tuesday. What a massive f-ck up. I use iOS and android, no idea what phone can replace this one.
 
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Fernandez21

macrumors 601
Jun 16, 2010
4,840
3,183
What I read about pixel so far, sounds like a good enough contender.
While it is a contender, it still feels like a step down, I would lose out on the spen, waterproofing, sd card, deep theming, screen quality, wireless charging, retina scanner, and design while only gaining slightly in performance and quicker updates.

With the V20 I lose out on the spen, waterproofing, screen quality, wireless charging, retina scanner, and a worse Android skin (and i believe they dont have a theme option either. While the only gain is removable battery, theres also the top screen which I'm not sire how useful that would be and get nougat out the box.

I think I would go with the Pixel since the software is much better, but I will have to wait to see if it becomes available on at&t.
 

Radon87000

macrumors 604
Nov 29, 2013
7,777
6,255
Too bad Nokia is no longer in the running .Their Lumia 1520 were unique design marvels.With Samsung down ,could have been a golden opportunity to strike back
 

Fernandez21

macrumors 601
Jun 16, 2010
4,840
3,183
No it says he agreed to get it x-rayed for Samsung. Therefore 3rd party involvement in necessitated.

Had they taken the phone ( he simply handed it over to them) they likely would not involve that third party at all and it would have all been handled in house by themselves.


There comes a point where on one day we have 4 reports of safe Note 7's failing that you have to just accept that there is something clearly array with the device. The video posted earlier of the burger king Note 7 incident shows what happened in a clearly very normal everyday scenario. No fakery, no tricks, just a Note 7 failing and doing so in a way that mirrors all these latest reports in how they describe their Note 7's failing and the subsequent after effects of it failing.

I suspect it is just a matter of when it will be pulled now rather then if it will be pulled.
Yup, and I want to wait to see if the rumors are true about the Pixel coming on at&t, but not sure what to do until then. I would just power it off and use my S7, but it caught fire while powered off on that plane.
 

Radon87000

macrumors 604
Nov 29, 2013
7,777
6,255
Better is subjective, won't you say so? In the absence of flagship Samsung this year pixel doesn't look bad and the purity of Android as well coupled with 89 rating for the camera module is more than enough imho.

The iPhone 7 plus has better software support
The iPhone 7 plus has OIS and dual cameras
The iPhone 7 plus has better battery life
The iPhone 7 plus will demolish it in benchmarks and gaming
The iPhone 7 plus has a more cohesive design language
The iPhone 7 Plus is available for sale at Best Buy.The Pixel has limited availability

Now for the Note 7 there were tons of unique features where it demolished the iPhone 7 plus.A slightly better camera and pure Android for the same price of an iPhone is not gonna faze Apple
 

Lobwedgephil

macrumors 603
Apr 7, 2012
5,792
4,757
The iPhone 7 plus has better software support
The iPhone 7 plus has OIS and dual cameras
The iPhone 7 plus has better battery life
The iPhone 7 plus will demolish it in benchmarks and gaming
The iPhone 7 plus has a more cohesive design language
The iPhone 7 Plus is available for sale at Best Buy.The Pixel has limited availability

Now for the Note 7 there were tons of unique features where it demolished the iPhone 7 plus.A slightly better camera and pure Android for the same price of an iPhone is not gonna faze Apple

I have both, just shut up.
 

akash.nu

macrumors G4
May 26, 2016
10,870
16,998
The iPhone 7 plus has better software support
The iPhone 7 plus has OIS and dual cameras
The iPhone 7 plus has better battery life
The iPhone 7 plus will demolish it in benchmarks and gaming
The iPhone 7 plus has a more cohesive design language
The iPhone 7 Plus is available for sale at Best Buy.The Pixel has limited availability

Now for the Note 7 there were tons of unique features where it demolished the iPhone 7 plus.A slightly better camera and pure Android for the same price of an iPhone is not gonna faze Apple

The iPhone 7 plus has better software support - This is true against Samsung as well. TouchWiz is still awful
The iPhone 7 plus has OIS and dual cameras - i don't think OIS is needed much on a day to day usage. I've never had a phone with OIS and my pictures and videos come up more than adequate including in low light situations
The iPhone 7 plus has better battery life - This is true against Samsung devices as well.
The iPhone 7 plus will demolish it in benchmarks and gaming - I don't think anybody cares as long as the device functions as expected. Multiple tests have shown that benchmarks are largely irrelevant when it comes down to actual device performance
The iPhone 7 plus has a more cohesive design language - This is true against Samsung as well.
The iPhone 7 Plus is available for sale at Best Buy.The Pixel has limited availability Iphone 7 plus is in limited availability as well at this point.

I don't think anything is going to faze Apple at this point at least for a few years coming anyway.
 
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Radon87000

macrumors 604
Nov 29, 2013
7,777
6,255
I don't think anything is going to faze Apple at this point at least for a few years coming anyway.

Yeah.Thats true.Anyways I don't see the Pixel XL as a a true competitor to the iPhone 7 Plus considering the price to features ratio (and the design looks bland to me) If someone feels it's worth it more power to them
 

akash.nu

macrumors G4
May 26, 2016
10,870
16,998
They need to discontinue the Note7, its reputation has been ruined. Get an awesome Nougat update out for S7 and S7 Edge, and go heavy on promoting them.

Its over for the Note7 at this point.

Couldn't agree more.
 

MRU

macrumors Penryn
Aug 23, 2005
25,370
8,952
a better place
They need to discontinue the Note7, its reputation has been ruined. Get an awesome Nougat update out for S7 and S7 Edge, and go heavy on promoting them.

Its over for the Note7 at this point.


Yeah you only have to put Note 7 into google or bing and it's just pages of bad coverage, and reports that just keep coming. It is over for the Note 7.


With Europe never getting the Note 5, and now likely Note 7, the 'Note' brand is tarnished.

As I predicted far earlier in this thread, expect the S-Pen to live on, but not in a Note device. I predict it'll likely form the basis of a third SKU of the galaxy line, and I hope Samsung don't rush for a Feb reveal, March release of the S8 range. An extra month or two will not hurt it anything like the damage rushing a device so it beats its competitors to market has done in this instance ...

How did they go from the universally praised S7/S7e to this essentially 'botched' release is mind boggling, and will no doubt form the basis of many degree dissertations and studies going forward.
 

FlexPen76

macrumors regular
Sep 18, 2007
158
32
I know I'm just another punter but I'm out now. I've factory reset my Note 7 and I'll contact Samsung UK in the morning and see how to return it. I'll need to get it posted to them but given the reports of Royal Mail refusing carriage I don't know how that is going to take place. Whatever happens I'll update this thread. Don't know what to do now. I have a 7plus but like many others on this thread I go between IOS and Android. I wish I hadn't been so hasty in selling my S7E. I'd get another though I guess until whatever is revealed next year with the 8 series. Shame. What a fantastic phone ruined by this debacle.
 
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Tsepz

macrumors 601
Jan 24, 2013
4,888
4,698
Johannesburg, South Africa
Yeah you only have to put Note 7 into google or bing and it's just pages of bad coverage, and reports that just keep coming. It is over for the Note 7.


With Europe never getting the Note 5, and now likely Note 7, the 'Note' brand is tarnished.

As I predicted far earlier in this thread, expect the S-Pen to live on, but not in a Note device. I predict it'll likely form the basis of a third SKU of the galaxy line, and I hope Samsung don't rush for a Feb reveal, March release of the S8 range. An extra month or two will not hurt it anything like the damage rushing a device so it beats its competitors to market has done in this instance ...

How did they go from the universally praised S7/S7e to this essentially 'botched' release is mind boggling, and will no doubt form the basis of many degree dissertations and studies going forward.

Indeed!

Its an example of what happens when you allow market pressure get to you, instead of releasing something thoroughly well built and tested.

Samsung had barely any pressure when creating the S7 and S7 Edge and many months later there is yet to be a Phablet that even matches the S7 Edge in terms of sheer functionality and excellent hardware, even the iPhone 7 couldn't match the S7 Edge's camera.

Samsung should have taken their time with the Note7, to this day, nothing compares to the Note range, so they didn't have to rush, IMO they could have even specced the Note7 better (I said earlier in this thread), e.g. 6GB RAM and 4000mAh battery. The Note range was always known to be on the cutting edge and a true 'power user' range of devices, so chances are they would have still sold in great numbers if they launched it a bit later as for many of us Note users, there is nothing else out there that matches a Note.

Ah well, "should've, would've, could've."
 
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