Kinda hard to think there's not another real issue going on with these devices given the number of reports popping up and the carriers responses so far. I don't even feel bad for Samsung anymore, this is pretty ridiculous. Gonna be hard to ever trust this brand again
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Phones Galaxy Note 7
- Thread starter jamezr
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I felt all the phones on display and it was sitting there very hot. The build of it felt very awkward for the price. And the user controls for the camera were hard to see and use. And unless there is a way to reset the camera display icons, they are faint and challenging to touch. It was a very large slab for me but that's just me personally. I'm sure many people will actually prefer that.
maxsix
Suspended
The Note 7 situation and recall is a serious and tragic event. It's easy for outsiders to sit back and bash the company. Everyone's an expert. Or not.
Just look at the vast number of Apple loving Samsung haters that keep this thread going on and on and on. Yes they're still some devices failing as it's becoming apparent that some replacements are also faulty. Yet make no mistake, this will come to an end. People will regain trust in Samsung just like they have with other companies that have had serious recalls.
Samsung will survive and prosper. It's as simple as that.
Not sure if it's that simple, maybe it will be. My comment was more personal as in I would have trouble trusting Samsung again given the S7 active, note 7, and washing machine issues that have recently sprung up. No doubt there's some QC issues present at the company, I don't think it takes an Apple loving Samsung hater to see that. I can tell you in my little circle of friends and family, the Note 7 info in the news is definitely driving their image of Samsung as a brand. My wife is pissed about our washing machine and doesnt want to buy anymore Samsung stuff. Yeah this is just one tiny example but I think the general public is going to have a pretty bad image of Samsung going forward. Or maybe not. Only time will tell
Tsepz
macrumors 603
Samsung just announced this evening that they are not even making Note7s anymore, for the time being at least. They're focusing, as they should, on investigating the cause of their problems.
http://abcnews.go.com/International...orarily-halts-galaxy-note-production-42690442
I definitely can not be counted as an Apple loving Samsung hater. I was just watching the Jerry Springer Show...er, I mean the Presidential debate 😉 on my lovely Samsung tv. They've made good and beloved phones just fine up until this year when they ran into the S7Active problems and the Note7 problems and some overheating S7s.
In just under two months I've owned and used three Samsung phones. 2 of those three experienced overheating problems. The S7 was a hot potato from the first day and exhibited the same kind of overheating described by others reporting overheating issues with their S7s and S7 Edges. Many other owners have NOT had such issues and continue to heartily recommend S7 phones. My third Note7 only got alarmingly hot during fast charging at first. It was only in the last couple of days that I was starting to experience sudden random overheating on processes that normally didn't cause overheating when I used my first Note 7.
Last night, when I was recording video at one point the temperature just kept climbing on my Note 7 so that I started to wonder if it would keep on climbing and shut down or melt or go back to normal. It was a pain because I needed to record some more of the party but had to switch to my iPhone for a little bit. The Note 7 was very warm the rest of the evening.
I'm not reviewing all of this to be melodramatic, but to illustrate the point that there is something going on that they need to get a handle on, because 2 out of the 6 total Samsung phones that have come into our lives in the last two months ran atypically or at a variance from the ideal functioning we know Samsung devices are capable of, based on the 4 that ran normally.
To recap we started with 2 Note 7's, one S7 Edge for my husband and one S7 for me, and ended with 2 Note 7's again. 2/3 of my devices ran abnormally hot. I think in my final and current Note7 other problems were creeping in like an increasing failure to register screen touches and a problem with streaming music over Apple Music and Google Play. These latter problems crept in to a noticeable level in the last two days. Something may have been coming to a head. My husband has wiped the device and it is packaged up for now so we won't ever really know.
http://abcnews.go.com/International...orarily-halts-galaxy-note-production-42690442
I definitely can not be counted as an Apple loving Samsung hater. I was just watching the Jerry Springer Show...er, I mean the Presidential debate 😉 on my lovely Samsung tv. They've made good and beloved phones just fine up until this year when they ran into the S7Active problems and the Note7 problems and some overheating S7s.
In just under two months I've owned and used three Samsung phones. 2 of those three experienced overheating problems. The S7 was a hot potato from the first day and exhibited the same kind of overheating described by others reporting overheating issues with their S7s and S7 Edges. Many other owners have NOT had such issues and continue to heartily recommend S7 phones. My third Note7 only got alarmingly hot during fast charging at first. It was only in the last couple of days that I was starting to experience sudden random overheating on processes that normally didn't cause overheating when I used my first Note 7.
Last night, when I was recording video at one point the temperature just kept climbing on my Note 7 so that I started to wonder if it would keep on climbing and shut down or melt or go back to normal. It was a pain because I needed to record some more of the party but had to switch to my iPhone for a little bit. The Note 7 was very warm the rest of the evening.
I'm not reviewing all of this to be melodramatic, but to illustrate the point that there is something going on that they need to get a handle on, because 2 out of the 6 total Samsung phones that have come into our lives in the last two months ran atypically or at a variance from the ideal functioning we know Samsung devices are capable of, based on the 4 that ran normally.
To recap we started with 2 Note 7's, one S7 Edge for my husband and one S7 for me, and ended with 2 Note 7's again. 2/3 of my devices ran abnormally hot. I think in my final and current Note7 other problems were creeping in like an increasing failure to register screen touches and a problem with streaming music over Apple Music and Google Play. These latter problems crept in to a noticeable level in the last two days. Something may have been coming to a head. My husband has wiped the device and it is packaged up for now so we won't ever really know.
maxsix
Suspended
Samsung has a few options at this juncture. As a platform neutral smartphone user and business person I'd like to see Samsung make a full and final acknowledgement with an apology.
Next immediately announce the elimination of the Note model designation.
Then gracefully bow out, allow a few days for journalists and others to have their say, and once things get back to normal, then move forward with any new model announcement they may have.
Next immediately announce the elimination of the Note model designation.
Then gracefully bow out, allow a few days for journalists and others to have their say, and once things get back to normal, then move forward with any new model announcement they may have.
My Galaxy Tab S2 also heats up more than my iPad Pro albeit while gaming.After an hour of Real Racing or FIFA it gets uncomfortably hot while my iPad is more warm than hot.This problem is also prevalent onExynos processors which baffles me as you would think these chips should have been custom made for their own products
I agree.There is something about fast charging which heats up the phones.On my iPhone 6 using an iPad charger filled the battery up real fast but the phone heats up a lot while charging.After 2 years of using the iPad charger using the battery life app I found that my battery health was only 81%.So this time I around I am using the low amp iPhone 6 charger on my iPhone 7 plus to let it charge overnight.Its abysmally slower.More than the bundled charger.But phone remains cool and I think it will do wonders for my battery down the line.Fast charging comes at the cost of battery health imo.I would rather leave it overnight than do a quick top up and compromise
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Yeah.At this point the best bet would be to stop sales entirely,come clean,say sorry and maybe some free goodies for the affected customers.Keeping quiet like they are now is going to make the situation worse for the S8
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I dont think we will ever know EXACTLY what was wrong with the Note 7 or for that matter what did they actually even do in the recall.
If you read the story, Samsung have not announced anything yet, some Korean news has an apparent inside source from the factory who is claiming that production has been stopped. I would wait for confirmation to be made official. I would expect more news on all this by the end of the week, analysts aren't bothered though as Samsung sold I think 17 million phones in the last quarter? Mostly it's cheaper ones.
All the news outlets have spun the headline though:
http://www.theguardian.com/technolo...-production-galaxy-note-7-phone-battery-fires
And it's very sad when mainstream news are too lazy to ask Samsung and pass the same story from the Korean news company as fact:
http://www.bbc.co.uk/news/business-37604083
Not saying they haven't stopped production but are they all too scared to ask Samsung to make an official comment?
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The Game 161
macrumors Nehalem
I hope samsung recover from this I really do. Right now this is killing their rep for sure and many will think twice about getting their next released phones.
MRU
macrumors Penryn
That's the problem. They need to cull this once and for all and rebuild that reputation. Possibly only 5 months before S8 launch they need to prevent contamination ....
Roadstar
macrumors 68000
Well just an update if anyone has a Note 7 in the UK market. I tried this morning to get Samsung on phone and got fed up waiting so chanced my arm at the local Post Office. Other than the usual questions about whats in the package they took it happily so it would seem the dont carry Note 7 hasn't filtered to all Royal Mail Post Offices (if at all). Anyway mine is on the way back now with the RMA that it came with. Just gotta figure out what to replace it with now.
Fernandez21
macrumors 601
Well, if it's any consolation, turns out the phone isnt as scratch prone as original thought, jerryrig updates his findings, turns out his original picks were contaminated.
Remember when scratchgate was the big issue?
Remember when scratchgate was the big issue?
MRU
macrumors Penryn
JerryRig has just lost all credibility going forward. Folks are not going to trust his tests based on this mess up. What an ape ...
The saying "a poor mechanic blames his tools ." seems apt here.
MRU
macrumors Penryn
That has always been the big ?
If it's a carrier handset it could be at the carriers / stores discretion. You wouldn't be offered a refund obviously, but a replacement device of value maybe, but honestly only way to know is to chance taking it in to them ..
Roadstar
macrumors 68000
Well, his credibility might indeed be compromised, but I can't complain too much about the way he handled the issue. He noticed that the results were off, so he admitted that on a public video. He also figured out why the results were skewed and had a plan for avoiding the same mistake in the future. We all make mistakes sometimes and I've seen much worse when it comes to people admitting their screw-ups.
MRU
macrumors Penryn
Yeah but by keeping silent when Corning disputed his test he made it seem they were playing cover-up ...
Roadstar
macrumors 68000
That's true, this error should've been revealed earlier. Well anyway, his botched tests didn't fortunately ruin the phone, Samsung did it all by themselves 😛
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