Jeez, the promised trade in price beats the price I got for my iPhone 7 Plus 256 GB. But if they are giving you that kind of run around that sucks. I think they are contracting with a third party service for the trades, aren’t they? That may be the reason for the slow decision making and communication.
Yeah it's a 3rd party doing the trades. I'll just sit back on wait. If google wants to screw me on this I'm done with them. I'll pull the damn nest thermostat off the wall and replace it with an Ecobee at this point. lol