iPhone X Hairline scratches all over screen of brand new iPhone X

[Puddled]

Roasting the OP because he has issues?
Wow.

Regarding his 24 other issues, i wonder how many on here are able to afford more than one apple product? Not many i imagine.

You cant poke a man for being tech rich when you have to sacrifice two years worth of your early morning starbucks just to scrape enough money together to afford one apple product.


Sheesh

 

[ET iPhone Home]

What's normal? A bunch of scratches? You are out of your mind. This is going back for over $1,000. I wouldn't accept this for $200.

I'll take it for $200. Geez even $750 brand new in box with a few minor hairline scratches. Won't bother me.

 

[Shadowbech]

I'll take it for $200. Geez even $750 brand new in box with a few minor hairline scratches. Won't bother me.

Yes. I have a tiny .5 mm hairline scratch. At first it does bug me especially when it's brand new but after a while. I got over it. But still going to return it as I really want the Space Gray model. I walked to the store and got the Silver model because they didn't have the Space Gray.

 

[myrtlebee]

I'll take it for $200. Geez even $750 brand new in box with a few minor hairline scratches. Won't bother me.

I didn't mean I was open to selling it for less lol. My return has been initiated and it's in the box with the return shipping label attached, ready to be dropped off at FedEx tomorrow. The rep on the phone said the earliest they could ship me a replacement would have been 7-10 days (he said they would have to receive my current phone back first), and even that's not guaranteed. Even so, with my luck it would have had something wrong with the replacement, so I'd rather give myself a break for now. Maybe try again after the holidays with the X or try my luck at an 8 Plus or 7 Plus if a really good holiday deal comes along from another retailer.

I'm not dead set on the X, but I wanted to try it out. I really liked the phone (build quality was amazing - none of the clicking or creaking of the aluminum phones. Felt nice and substantial) and I would have kept it, but I wasn't blown away by it. The screen honestly didn't seem that much better than the 7 Plus I had at the beginning of the year, I still wish there wasn't a notch, and the whites did shift pretty dramatically from warm to cool with the slightest off center viewing. I also prefer the less elongated aspect ratio of the Plus as well as the Plus style landscape apps. They still need to do some work optimising iOS on the bottom quarter of the screen too- buttons on the bottom sometimes looked awkward with all the white space. I'm not rationalizing my return, I just wanted to give some other thoughts on the device for those reading.

 

[RMP28]

I recall your previous posts, and all the returns you had with your iPads and Apple Watches, etc. I don't understand how you experience this much quality control issues. I'm not saying I don't believe you, But I also recall you stating that you were no longer supporting Apple products any further from previous posts.

Regardless, some find more defects than others when you're looking for them or if they stand out. Just take advantage of the return. And you will get a new iPhone.

I’m actually in the same boat as this person, I’ve had all my Apple Products since the iPhone 6 with quality control issues. It’s shocking. My iPhone X has a scratch in the back glass and dust under the camera lens. It’s so common these days. I’ve had multiple replacements in other Apple Products also, it’s shocking. I HATE it when someone says “maybe reconsider Apple as a brand for you?”... of course it is but I too wouldn’t accept this from any brand. Especially when you’re dropping your hard earnt money on these products! Apple hold themselves to the highest quality and charge the highest prices, so they should stick to their so called “high standards of quality”.

 

[Shadowbech]

So I took the Silver back today as they had the Space Gray, verizon 256 GB that I was able to purchase in-store pick up. So far it's screen is just perfect, no scratches at all. This one is a keeper.

 

[gorkt]

I think we found our Apple version of a hypochondriac. 24 returns? Wow. I have had nearly that many devices, and only two returns, one for an iPad that died, and one iPnone with a defective home button.

 

[Jasonstevens]

Why is this such a big thread?

Just return it. Apple have stock that are reserved for situations like these. They’re usually phones pulled from the production line that aren’t packaged so you can swap them.

Obviously it sucks they kind of ruined your unboxing experience. But chances are they’re more upset that this slipped through the cracks than you are.

This is all assuming you didn’t just drop it and are trying to claim it as a manufacturing error.
[doublepost=1509843262][/doublepost]

I think we found our Apple version of a hypochondriac. 24 returns? Wow. I have had nearly that many devices, and only two returns, one for an iPad that died, and one iPnone with a defective home button.

To be fair I’ve had 5 iPad returns. Each replacement had the same manufacturing issue where the backlight was inconstantly lit. I live in a country where the replacements are done through an repair place so each iPad was sent away received then a new one sent and then received at the repair place then id pick it up it was like a week process per replacement. But 24 is just a bit much.

 

[myrtlebee]

I think we found our Apple version of a hypochondriac. 24 returns? Wow. I have had nearly that many devices, and only two returns, one for an iPad that died, and one iPnone with a defective home button.

Thanks for your enlightening input. I've already described that it was over the course of years and that I've kept many more Apple devices that I've bought than that, but people seem to conveniently overlook that fact. Again, I do not make up issues. I have photographed and had people in person confirm the things I find. It is all in what you personally find acceptable. Maybe you don't inspect your products. Maybe I have higher standards than you and am perhaps more astute. Or maybe you're just lucky (or I'm incredibly unlucky - which is more likely because that extends to the rest of my life too). Have a good night.

 

[Jasonstevens]

Thanks for your enlightening input. I've already described that it was over the course of years and that I've kept many more Apple devices that I've bought than that, but people seem to conveniently overlook that fact. Again, I do not make up issues. I have photographed and had people in person confirm the things I find. It is all in what you personally find acceptable. Maybe you don't inspect your products. Maybe I have higher standards than you and am perhaps more astute. Or maybe you're just lucky (or I'm incredibly unlucky - which is more likely because that extends to the rest of my life too). Have a good night.

If you’ve had so many issues with Apple devices maybe they’re just not the kind of quality products you should be investing money and replacement time in?

 

[billycuth]

wait, you’re not even peeling the plastic off to see if it’s on the glass?

LMAO

 

[sulpfiction]

I'm not dealing with the Apple Store. Can't stand even going in there. Honestly, I'm just disgusted at this point - and with my luck I'd probably get another device with something wrong and then I would have to explain everything in person again to a worker (like a lot of users here) who probably think I don't have common sense or can't see the issue I'm explaining for one reason or another. Would much rather just wait and try my luck with a new order in a few months or wait for the next version of the X. I really love the phone otherwise, total shame. Thanks for the info about the stores having replacement stock reserved, I didn't know that.

Forget about the phone...Sounds to me like you have a big OCD problem. Every device you've bought has had issues, and then multiple replacement devices have issues..And then those devices have issues as well. And you admit yourself that sometimes when you return the device the sales guy can't even see what your talking about. It's you, man. The first step to recovery is admitting you have the problem. Give up on Apple. And seek help. lol

 

[myrtlebee]

Why is this such a big thread?

Just return it. Apple have stock that are reserved for situations like these. They’re usually phones pulled from the production line that aren’t packaged so you can swap them.

Obviously it sucks they kind of ruined your unboxing experience. But chances are they’re more upset that this slipped through the cracks than you are.

This is all assuming you didn’t just drop it and are trying to claim it as a manufacturing error.

To be fair I’ve had 5 iPad returns. Each replacement had the same manufacturing issue where the backlight was inconstantly lit. I live in a country where the replacements are done through an repair place so each iPad was sent away received then a new one sent and then received at the repair place then id pick it up it was like a week process per replacement. But 24 is just a bit much.

I did just return it. It's up to posters like you how "big" my thread gets. I didn't intend for it to be big or small. I just wanted to mention an issue I had before returning like so many people here do - why is that wrong? I wanted to mention it so others checked their devices before accepting their $1,000 phone. Also, you can thank the people who just can't help themselves but to insult and taunt me for making the thread so big. Sigh... I'm not dropping my phone I was excited for and dumped a grand on to make a thread for amusement. I was just genuinely livid and pissed off.

24 over years. And I bought iPads for myself, my family, and a business. So, chances are I have purchased way more iPads than most people ever have with the intent to keep them, thus coming across more defective units than usual. That said, iPad quality has been way worse than any other Apple product for me by far. I would say 2 out of 3 have been defective for me in some way. Phones, much less so.

 

[Apple_Robert]

1) The OP's previous returns are not germane (I really like that word) to the subject at hand.
2) The OP has shown proof of the scratch(es) even though he didn't have to.
3) He made the thread to remind people to carefully look over their new devices before blindly placing in a case etc, as well as sharing his thoughts on bad quality control.
4) He chose to return the device. Problem solved.

OP. The best thing to do is to stop replying to your thread. You are wasting your time.

 

[myrtlebee]

LMAO

God, some of you people are simple minded. Try reading my responses. The plastic was only still on the rear, not the front. I am not an idiot. I've been on these forums for years.

 

[RMP28]

God, some of you people are simple minded. Try reading my responses. The plastic was only still on the rear, not the front. I am not an idiot. I've been on these forums for years.

I’m with you on this, I understand how you feel because I too have come across the poor quality on many Apple products OP. Don’t let the trolls get to you, it’s just a reflection of their own issues and true self.

 

[44267547]

I’m actually in the same boat as this person, I’ve had all my Apple Products since the iPhone 6 with quality control issues. It’s shocking. My iPhone X has a scratch in the back glass and dust under the camera lens. It’s so common these days. I’ve had multiple replacements in other Apple Products also, it’s shocking. I HATE it when someone says “maybe reconsider Apple as a brand for you?”... of course it is but I too wouldn’t accept this from any brand. Especially when you’re dropping your hard earnt money on these products! Apple hold themselves to the highest quality and charge the highest prices, so they should stick to their so called “high standards of quality”.

My take on this topic is this: When a product is mass produced, defects will happen. The reason you hear about them more frequently on a tech forum is because this is where forum members will congregate to discuss them. Now speaking from personal experience, I have owned many different Apple Products of all sorts, which maybe one of them have was defective. Every one will have different experiences. I don't necessarily think Apples hardware expectations and quality control, but given their customer service, they will stand behind their product support. On a side note, I have said it before and I will say it again, if you look for defects, defects will find you. But if a defect is blatantly obvious, by all means it should be addressed and that's what return/warranty processes are for.

In the case of Myrtlebee, that's some unfortunate product experiences over the years. But again, everyone's experiences will differ. I don't believe Apples quality control is slipping, but others opinions will differ.

 

[myrtlebee]

My take on this topic is this: When a product is mass produced, defects will happen. The reason you hear about them more frequently on a tech forum is because this is where forum members will congregate to discuss them. Now speaking from personal experience, I have own many different Apple Products of all sorts, which maybe one of them have was defective. Every one will have different experiences. I don't necessarily think Apples hardware expectations and quality control, but given their customer service, they will stand behind their product support. On a side note, I have said it before and I will say it again, if you look for defects, defects will find you. But if a defect is banyantly obvious, by all means it should be addressed and that's what return/warranty processes are for.

In the case of Myrtlebee, that's some unfortunate product experiences over the years. But again, everyone's experiences will differ. I don't believe Apples quality control is slipping, but others opinions will differ.

Thanks for your reasoned take on this. That's a good point - I do think half of my problem is checking over my devices before using them. But I just can't rationalize to myself not doing that.

 

[44267547]

Thanks for your reasoned take on this. I do think half of my problem is checking over my devices before using them. But I just can't rationalize to myself not doing that.

You're not the only one. I also am very meticulous when inspecting my devices as well, I just have been fortunate to not find any issues over the years. But Apple Products are not cheap and I have expectations. Apples expectations should be the same as the customers, which is to deliver a quality product.

 

[Shadowbech]

So yea, it turns out I do have a scratch on the screen apart from my other post but it is my fault as I dropped it slightly and hit the side of my MacBook. I had a case on my phone and not sure how it got there. It's spigen neo hybrid case so it has the lip. Oh well, was very upset last night but I got over it, since it is my fault. I'll just get screen protector now. Also turns out that I do have a gap on the side.

So I'm going to ask them if they can just replace the screen as the gap is there. Or if the gap on the side warrants a screen replacement. I'll have to find out. I really don't want to return this one as everything else is just works fine, and the back is very seamless between the stainless steel and the glass meaning no sharp edges. I've had 8 Plus where there was a gap between the back glass and the aluminum frame. My Silver iPhone X also had this characteristic as well.

Plus I'm not going to take another chance in return/exchange only to get one with something that is worse.

Oh well. Time to move on.

 

[rukkus]

Googled this to see if it was just me. Mine is a silver 64gb and has a long hairline scratch coming down from the top left corner of the screen. I’m sure I’ll get used to it, but it’s really annoying for something so expensive.

 

[Apple_Robert]

Googled this to see if it was just me. Mine is a silver 64gb and has a long hairline scratch coming down from the top left corner of the screen. I’m sure I’ll get used to it, but it’s really annoying for something so expensive.

Return it.

 

[pmau]

wait, you’re not even peeling the plastic off to see if it’s on the glass?

LOL ... if this is indeed true ... I cannot believe ... please beam me to your ship.

 

[bobtrotter]

Well this is a new low for quality control for me - my brand new iPhone X was just delivered and there are fine hairline scratches all over the screen. One is especially noticeable. Total disgrace. I can't capture it on my iPhone 5C camera, but it's there. Please check your X with the screen off under a bright light when you open it to see for yourself. I am hoping my experience is a one off thing. I was very excited for this today, but I should have known better.
[doublepost=1509728854][/doublepost]Also, does anyone know what I should do now with my SIM cards if I have activated the new iPhone X with its new SIM card (Verizon). Should I take it out and put it in my old 5C? Does Apple need the new SIM card with the returned phone?

if you can't capture it on camera it's not there. Move on.

 

[44267547]

if you can't capture it on camera it's not there. Move on.

Your post doesn't make any sense. So you're saying because the OP can't capture it on video and post it for others to see based on lighting and the angle, it's not there? It's just that there is no good way to physically photographing the scratch because it won't exactly show the scratch in the picture, even though the OP can physically See it.