Other Here we go again, yellow tint Xs /Xs Max

[tom2517]

I took mine back and got a new Max. The new Max isn't two toned (yellow top/pink bottom). However, the colors are much duller than my X. May have to live with it or just keep my X from last year at this point.

I think there is something to Samsung selling Apple their B screens and keeping their A screens for their galaxy series. Very frustrating for a $1,800 phone!

I don't buy that, Apple is arguably Samsung's most important customer so why would they do that? I am willing to buy if Apple tells Samsung all they need is B screens because Apple wants to keep the cost down. But if Apple is paying for A screens I don't believe Samsung would intentionally give Apple B grade stuff.

 

[DanPH77]

Here is what my XS MAX looks like with TT on and off: https://imgur.com/a/CfSdaRM

 

[Scott G.]

Well I'm getting a replacement sent out by Apple and will be allowed to send my current one back after the new one arrives. I will be comparing both and if the new one isn't flawless, both will be going back.

I feel like many are trying to convince themselves that OLED has warmer tones, is prone to shifting and what else is being discussed on here.

Facts are: All my other calibrated displays (including iMac / MacBook Pro / iPad Pro / iP8+) all share the same screen temperature and it is the XS Max that stands out by a far amount. With True Tone the screen go so much more yellow, it's mad. It like night shift on steroids. The screen looks perfect off axis, but that's not the point. Colour filters cause loss of contrast and I just can't live with that.

If the next one isn't good, they'll both have to go back. No excuse for Apple here. If they talk about "individually calibrated displays" on their keynotes and charge way over 1.000€ for phone, I expect the best of the best.

Did they require a down payment or hold for the replacement?
[doublepost=1538744601][/doublepost]

Nope, I can't see it and I'm very sensitive to these things, and I've returned numerous iPhones and iPads over the years for yellow and pink tint.

I can see it clearly. It's weird how some can see these things and some can't. Look at the top and bottom really quickly back and forth.
[doublepost=1538744714][/doublepost]

I took a photo of two XS MAX's to show the difference of screen at a different viewing angle. Mine is on the left, purchased on launch day. The one on the right is one purchased yesterday buy a friend directly from the Apple Store. There is a very noticeable pink Hue on the one right. Is the pink hue supposed to be there when the phone is tilted or is mine not right?

View attachment 792011

That's crazy how different these displays look from one phone to the other. They're the same exact phone! Shouldn't be like that.
[doublepost=1538744859][/doublepost]

Let us know how it goes but I’ve yet to see a ‘good’ screen across dozens of phones. I’m guessing you’ll be sending both back.

I had a XS that was almost perfect. It was shocking, because it was the only iPhone X, XS,XS Max I've seen without a problem. I exchanged it for the XS Max, but not because of the screen.

 

[Donnation]

My screen is very uneven and goes from a yellowish colour at the top to a neutral white towards the bottom. Is this what is happing to everyone else? I checked in the Apple Store and their XS Max’es didn’t have the same issue from what I could tell.

I can notice this gradient on any app, but it’s seriously annoying when browsing web pages with white backgrounds, or even Reddit with the dark mode. I could live with an even yellowish hue from top to bottom, but not one that changes.

It actually also affects the screen outdoors, the top portion is not as bright as the bottom.

Here’s what mine looks like on the Calendar app:

I think it looks fine. The top and bottom of the calendar aren’t pure white. It’s an off white with pure white in the middle, which is what it looks like you have.

 

[rockitdog]

But True Tone is not the issue. At least you can turn TT off. The people complaining in this thread experience the tint with or without TT.

I don't know, you don't see these color shift issues with Samsung or Google (pixel) devices. I think there's something to the TrueTone technology with the OLED panels being used.

 

[cramazing]

Here is what my XS MAX looks like with TT on and off: https://imgur.com/a/CfSdaRM

how is it that your screen is more yellow with TT on? shouldnt it be the other way around?



EDIT**** I meant how is it that your screen is more yellow with TT off?

 

[Sci_Tech]

how is it that your screen is more yellow with TT on? shouldnt it be the other way around?

That's what I was going to say...unless I just have one of those crappy XS screens

 

[cc999]

how is it that your screen is more yellow with TT on? shouldnt it be the other way around?

Thats crazy it should be the other way around.

CC

 

[symphony]

Here is what my XS MAX looks like with TT on and off: https://imgur.com/a/CfSdaRM

Left is too yellow.

 

[michial]

Do you have TrueTone enabled? It’s nasty. Makes the screen look like piss. First thing I turned off

Agree. Falsetone is a no go. Screen looks better with it off. Not just these but all the idevices with trutone. I have zero tint issues with my phone.

 

[cramazing]

Thats crazy it should be the other way around.

CC

Thats what I meant, my bad.

because when I turn TT on, its more yellow on my phone.
But in his pic, with TT on, his phone is less yellow with it on than the one with TT off

 

[Donnation]

Thats what I meant, my bad.

because when I turn TT on, its more yellow on my phone.
But in his pic, with TT on, his phone is less yellow with it on than the one with TT off

True Tone is supposed to adapt to the kind of lighting that is in the room. It doesn’t change to a uniform color. So if he is in a well lit room with bright white lights then True Tone is working as it should.

That’s also why I question so many people stating they’ve seen “perfect” displays in the Apple Store. The XS Max in the stores has TT on by default, and the store is lit absolutely perfectly to make the displays look their best. So if TT isn’t turned off people are seeing TT working with the lighting in the store.

 

[maka344]

How's my screen?

TT on/off doesn't seem to make a difference.

 

[rdillon2008]

True Tone is supposed to adapt to the kind of lighting that is in the room. It doesn’t change to a uniform color. So if he is in a well lit room with bright white lights then True Tone is working as it should.

That’s also why I question so many people stating they’ve seen “perfect” displays in the Apple Store. The XS Max in the stores has TT on by default, and the store is lit absolutely perfectly to make the displays look their best. So if TT isn’t turned off people are seeing TT working with the lighting in the store.

I don't think they know that lol

 

[kre62]

True Tone is supposed to adapt to the kind of lighting that is in the room. It doesn’t change to a uniform color. So if he is in a well lit room with bright white lights then True Tone is working as it should.

That’s also why I question so many people stating they’ve seen “perfect” displays in the Apple Store. The XS Max in the stores has TT on by default, and the store is lit absolutely perfectly to make the displays look their best. So if TT isn’t turned off people are seeing TT working with the lighting in the store.

From the start of this thread, the guideline has been to turn true tone off. It's well known, and step 1 to doing any comparisons.
[doublepost=1538764367][/doublepost]

I don't think they know that lol

They sure do, tiger

 

[rdillon2008]

From the start of this thread, the guideline has been to turn true tone off. It's well known, and step 1 to doing any comparisons.
[doublepost=1538764367][/doublepost]

They sure do, tiger

and you think they are doing that when they get to the stores?

 

[thelead]

and you think they are doing that when they get to the stores?

If they’re complaining about this issue and contemplating/completing returns? Yes.

 

[lancastor]

I compared the the XS Max with an iPhone 6S today. The white on the display of the 6S is amazing. I was blown away how good the 6S LCD looks in comparison to an OLED.

I can‘t await the XR. I NEVER buy an OLED technology again.

 

[symphony]

Today, my package arrived in the mail and it was even worse because of how severe the blue shift was. So I returned it at my local Apple Store for the ninth time and exchanged for another model.

And praise be to Jesus Christ, this model doesn’t have a yellow tinted display (with True Tone off, of course), not warm at all, has the same color shift with the same severity as my iPhone X too.

But there is one thing, the white point is dimmer and darker than my iPhone X. Had sunlight shine on both devices to over their maximum brightness level and my iPhone X seems still brighter. True Tone seems to be balanced though.

 

[mac.cali]

Today, my package arrived in the mail and it was even worse because of how severe the blue shift was. So I returned it at my local Apple Store for the ninth time and exchanged for another model.

And praise be to Jesus Christ, this model doesn’t have a yellow tinted display (with True Tone off, of course), not warm at all, has the same color shift with the same severity as my iPhone X too.

But there is one thing, the white point is dimmer and darker than my iPhone X. Had sunlight shine on both devices to over their maximum brightness level and my iPhone X seems still brighter. True Tone seems to be balanced though.

Nine returns?! Holy ish!

 

[Thebigkahuna]

Today, my package arrived in the mail and it was even worse because of how severe the blue shift was. So I returned it at my local Apple Store for the ninth time and exchanged for another model.

And praise be to Jesus Christ, this model doesn’t have a yellow tinted display (with True Tone off, of course), not warm at all, has the same color shift with the same severity as my iPhone X too.

But there is one thing, the white point is dimmer and darker than my iPhone X. Had sunlight shine on both devices to over their maximum brightness level and my iPhone X seems still brighter. True Tone seems to be balanced though.

Could you please share a picture of your new phone? I have yet to see someone post a photograph of a white screen and would love to compare yours to mine.

 

[symphony]

Could you please share a picture of your new phone? I have yet to see someone post a photograph of a white screen and would love to compare yours to mine.

Sure. It’s currently restoring, will post a comparison when it’s done.

 

[Frostys]

Today, my package arrived in the mail and it was even worse because of how severe the blue shift was. So I returned it at my local Apple Store for the ninth time and exchanged for another model.

And praise be to Jesus Christ, this model doesn’t have a yellow tinted display (with True Tone off, of course), not warm at all, has the same color shift with the same severity as my iPhone X too.

But there is one thing, the white point is dimmer and darker than my iPhone X. Had sunlight shine on both devices to over their maximum brightness level and my iPhone X seems still brighter. True Tone seems to be balanced though.

Nine returns?! Are you getting hit with carrier upgrade fees every time or did you buy outright sim free?

I returned my Max and got a Xs and absolutely love the size (previous phones were 7 plus and 6 plus, nice to have a smaller phone!) but the display is as warm as the Max and this one has a pink tint that my Max did not have. I can get by with color filters but the phone has crap cell signal. I went out today and had no service where my girlfriend had a bar LTE, also getting disconnected from calls in places I never did with any of my old phones. I just don't know what to do. Maybe I return this and wait for the Xr or a used X...It's so much of a hassle to drive to Apple to return & get hit with these new $30 carrier upgrade fee's on apples iUP program...

I'm just thinking maybe there will be an update to fix the cell signal issues and warm displays? I almost think it's a sensor or something software related triggering True Tone or Night Shift even though its off...

 

[steve62388]

Today, my package arrived in the mail and it was even worse because of how severe the blue shift was. So I returned it at my local Apple Store for the ninth time and exchanged for another model.

Nine times, eh? I'm going to crack up laughing if it develops a fault.

 

[evorc]

Today, my package arrived in the mail and it was even worse because of how severe the blue shift was. So I returned it at my local Apple Store for the ninth time and exchanged for another model.

And praise be to Jesus Christ, this model doesn’t have a yellow tinted display (with True Tone off, of course), not warm at all, has the same color shift with the same severity as my iPhone X too.

But there is one thing, the white point is dimmer and darker than my iPhone X. Had sunlight shine on both devices to over their maximum brightness level and my iPhone X seems still brighter. True Tone seems to be balanced though.

That’s just ridiculous I’m sorry. Nine times are you serious over this? Lol