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iPhone XS I'm on my 16th iPhone Xs

rockitdog said:
Dude just joined macrumors yesterday, I think he's playing us. We'd all be better off ignoring him and this thread and moving on.
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Well, I’ve followed news on the site for years, and I have attempted to prove myself in my first post. I can’t command your trust obviously, but I try to be my genuine self.
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AJAAY said:
I don’t know how many times I’ve taken pictures that were clear as day and then I happen to look at the camera lens to see it covered in finger prints and smudge. So I don’t know how much a spec of dust is going to affect any picture quality!
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That’s very true and a good point. My brother actually has a professional camera, and recently dust had gotten in between the lens and the mirror connector area, or whatever that is (I’m not versed in professional cameras). It made his photos have slightly dark blotches where the dust was. Where there’s some dust, there’s usually going to be more dust, and seeing as how you can’t clean the phones camera yourself as a consumer, and also seeing as it should come dust free to begin with, as should any camera, then that should naturally be grounds for some sort of compensation such as a replacement. If I could clean the dust myself, I would have been way more than happy to do that.
 
The only explanation for it is that particular store received a bad batch of phones.
Which makes sense as I'm sure the delivery process isn't random.
I remember years ago with the old Nokia's they had slightly different build issues depending on what month you got the phone at. I think it varies but all go out within the tolerance levels the company allow for.

Why dont you just order direct from Apple as it probably wont be the batch that the store has?

If that doesnt work for you then its all of Apple's Australian phones (possible?) or your tolerance level is way beyond Apples.
 
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Not going to say the story is fake bc bad batches of products do happen. I think after my 4th one i would started to take photos and document this. I maybe over look photos since i just skimmed the posts. Do we have photos of the defects or not?
 
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threesixty360 said:
The only explanation for it is that particular store received a bad batch of phones.
Which makes sense as I'm sure the delivery process isn't random.
I remember years ago with the old Nokia's they had slightly different build issues depending on what month you got the phone at. I think it varies but all go out within the tolerance levels the company allow for.

Why dont you just order direct from Apple as it probably wont be the batch that the store has?

If that doesnt work for you then its all of Apple's Australian phones (possible?) or your tolerance level is way beyond Apples.
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That’s why I started this thread. To find out if it might be a bad batch or it’s just all over the place. That’s what I was asking for, others’ phone experiences.

Extoll said:
Not going to say the story is fake bc bad batches of products do happen. I think after my 4th one i would started to take photos and document this. I maybe over look photos since i just skimmed the posts. Do we have photos of the defects or not?
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There aren’t photos of it, but to be honest I should have photographed it for some proof at least. All I have to prove it are the exchange receipts. Although it’s hard to show a mushy button through photography. If I absolutely had to have it though, I can just take photos of the floor models at the store, majority of them possess some of the issues I mention.
 
PumpkingKing said:
That’s very true and a good point. My brother actually has a professional camera, and recently dust had gotten in between the lens and the mirror connector area, or whatever that is (I’m not versed in professional cameras). It made his photos have slightly dark blotches where the dust was. Where there’s some dust, there’s usually going to be more dust, and seeing as how you can’t clean the phones camera yourself as a consumer, and also seeing as it should come dust free to begin with, as should any camera, then that should naturally be grounds for some sort of compensation such as a replacement. If I could clean the dust myself, I would have been way more than happy to do that.
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If the dust effects your picture quality, then i absolutely agree that you should exchange it. But if your pictures come out fine, then why go through the hassle?

All products should be made defect free. But they aren’t. That’s why there is a thershold on what’s accepted for manufacturing defects. Every product made is going to have some defect whether it’s a defect you can see or not (internal).

You can have an iPhone with no visual defects, but then start to have WiFi issues or random restarts. Or have an iPhone with spec of dust in the lens that doesn’t effect picture quality and not have WiFi issues and never have a random restart.
 
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But again, this post has nothing to do with proving myself or anything to anyone. I’m just explaining my story, believe it or not, and merely asking if anyone has seen any of these, that’s all. That’s all I’m asking for.
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AJAAY said:
If the dust effects your picture quality, then i absolutely agree that you should exchange it. But if your pictures come out fine, then why go through the hassle?

All products should be made defect free. But they aren’t. That’s why there is a thershold on what’s accepted for manufacturing defects. Every product made is going to have some defect whether it’s a defect you can see or not (internal).

You can have an iPhone with no visual defects, but then start to have WiFi issues or random restarts. Or have an iPhone with spec of dust in the lens that doesn’t effect picture quality and not have WiFi issues and never have a random restart.
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I would say that even if you had fine photos at the start, there’s a higher chance for the photo quality to degrade over time from possible movement of whatever anomalies may be inside through dropping or even shaking to cause dislodgment, and therefore create a need for a repair case, compared to a phone without anomalies in a lens enclosure.
[doublepost=1541778561][/doublepost]I’d like this phone to last a long time, and according to apple, so would they. So, even if one of the issues I have brought up is not something some of you consider worth changing out for, it is still something I consider to be important. Plus, I’ve totally had enough in my hands now to know what the phone is meant to be like... I’m not looking for justification of my opinions, or verifications of any kind. That’s not why I created the thread.
 
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purged said:
Man I hear you. I returned like 5 XRs because they weren't sitting snug enough in the box. I seriously couldn't believe my eyes when I saw the slight gap between the phone and the side of the box; what kind of QC is this? Also the leaf is not the proper distance from the apple on the back logo compared to my MacBook, it's totally off, I almost had a FIT on the storeroom floor after seeing it. And the guy who handed me the replacements extended his arm in a rather sarcastic and derisive manner; I immediately asked for a manager at that point! This company is out of control!
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You do realize there will be people who will actually look for this now :D:D . Lol.
 
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I believe op but going through double digit units is unfathomable

It would suck the joy out of the purchase process

I went through more than a few X, before striking gold nearly giving up and the replacement device good enough and better than most I saw. But not double digit. And that made me exhausted. Swap hell is hell

First XR I got a beauty of a screen and good build. Finally some good luck

iPhone 6 and iPhone 5 I think I had the worst luck with and OG with negative black
 
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Dude. Are you Jack Nicholson from As Good As It Gets? Lol. Seriously. No way is this a phone issue. How did your Apple Store put up with 16 returns?! Sorry, I call BS. Funny tho.
 
You have my sympathies. I'm my 2nd, however, and can't imagine having to resort to as replacements as you. As far as I can tell, the only issue I've had is on LTE. Everything things, has performed better than the 6S it replaced. LTE performance is a necessity for my everyday life.
 
PumpkingKing said:
If I absolutely had to have it though, I can just take photos of the floor models at the store, majority of them possess some of the issues I mention.
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If the majority of phones received by the store appear unacceptable to you (including even those on display), why would you continue with the exchange cycle at that particular store?
 
I have a hard time believing anyone would allow someone to return an expensive item 16 times. Please for the love of God never buy a Sony FF Mirrorless camera for you would never accept one for the sensor is wide open when you change lenses.
I remember working in a men's department a long time ago where an elderly man would call the store and talk to a manager. The manager would pass the call to me and the man would do his shopping online (by that I mean over the telephone). The first time I went all over the department picking up the clothes with the correct sizes and colors, put them to the side for him to pickup that day (for he said he was coming in that day). It came closing time and he never showed up, the manager saw the pile of clothes and order me to put the clothes back on the racks. This ticked me off, but I did what I was told. To top it the guy did this 2 or 3 more times to me with the same result. Then he tried to do it again to me, but I told the manager before she could transfer the call to me that I wasn't going to do it and that if it meant that I was going to be fired then so be it. I heard a small pause and she said "Ok, you don't have to do it and you won't be fired". A second later I noticed that she was on the floor pulling clothes for the guy and I walked over to her. I said "You know he won't show up to buy those clothes". She replied "Yes, he will". I said "OK, if you believe that, but I'm not going to put those clothes back to the rack when it's closing time". The manager just looked at me with a glare and continue pulling clothes (It was a lot). Come closing time the clothes were still on the counter sitting there and the manager came by staring at the clothes. She didn't say a word and starting to put the clothes back, but it looked like she was going to start to cry. So I stopped what I was doing and starting helping her put the clothes back. As we were putting the clothes back I said to her "If he calls again tell him to drop dead". She just laughed at what I said and said "Thank You".

My point is this long story is that I have a hard time believing 16 returns for the same product, for I'm sure someone would finally have had enough.
 
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Another Apple store isn’t 9 hours away. It’s less than 100kms up the highway in brissie. In fact there are a few up the highway.

So Come on, mate... 16 phones and no photos. First time poster. Factually incorrect info. Sheesh. Ur making it tough to take u seriously.

But buying online is the way to go.
 
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lyceumHQ said:
Thankfully I’ve not had any issues with the Xr. I did have 4 iPhone 8’s before getting a decent one but I think at 16 I’d be returning and looking at different manufacturers. In fact I think I’d have given up at half that.
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Which flaws did you have on your iPhone 8s? I just purchased one and I want to be sure it is perfect.

And yes, to the people that criticizes demanding customers, I want to remember you that we are paying for a premium smartphone. A premium brand. Also, a brand that is known for the attention to the detail. It is not a coincidence that things like the staingate, the flawed butterfly keyboards, and other class action lawsuits came from Apple customers. WE ARE DEMANDING CUSTOMERS, unlike other customers with other brands. Because we know we already pay a premium price, usually a 200-300$ extra over a regular price, because we want the best.

Obviously, I would not buy 16 iPhones. If I'm getting 3 or 4 defective devices, I'll stop, and wait some months... But I don't see why can't I expect a perfect product like the one I'm seeing on the sales stand.

Now, I'm going to tell you something. I'm a bit OC with screen quality. I can assure you (sorry I don't have a video to prove it) that at least here on Europe, the phones sold by Apple don't have the same display than the ones you see on the store. I've taken my iPhone 8 side by side with the one on Apple Store, also on other retailers, and the exposed iPhones displays are PERFECT, resolution wise, and brighter than my iPhone, which is dimmer and also have an annoying Moire effect with grey and blue colors, which makes you see micro lines on the screen. The exposed screens, on the other hand, are smooth with solid colors.

This is not only the case of my iPhone 8. This happened as well with my previous SE. I tried to exchange it, and they refused because didn't see that weird effect on my screen, while I was comparing side by side at the SE displayed on the store and they were absolutely perfect, again with solid blues and greys (cam app and weather app, or files app, is where it is more noticeable).

Screens on the displayed phones are not the same. Those are better than the phones sold. And I know some people is going to tell me this is not true, but I'm tired of walking into the stores, and check this out over and over.

And no, my screen wasn't dimmer because it was on low battery mode. I toggled this off, it was at its maximum brightness on both iPhone 8s, mine and the one on the store.

I used to want a perfectly made iPhone. When I bought my SE I realized this wasn't going to be the case, so I resigned and kept my SE, because I needed a phone, and otherwise it has been an awesome phone. Just not with the quality I expected from a brand like Apple.

And of course, my SE was 400€, my iPhone 8 has been 690€, and I don't plan on purchasing another iPhone on the future with this prices, BUT, OP has bought a 1.156€ worth smartphone. one of the most expensive smartphone on the planet. I think he deserves to be a bit nitpicky. Maybe not 16 times nitpicky (man, that is a lot of opened iPhones xD refurbished buyers will thank you), but definitely he has its right to demand a perfect phone.
 
purged said:
Apple is not a luxury brand, Angela just wishes it was (there are phones that cost $30,000). These are consumer-grade products. The pricing is similar to Samsung and other popular brands; their computer prices are in line with Microsoft and Razer. I know it hurts to hear, but Apple products, while well-made and best-of-class, are extraordinarily common products for the common person.

I hear you about screen issues though; that’s one exception I can give a pass on nitpicking. The worst thing I’m seeing these days is uneven white balance, especially on the iPads. It’s maddening when trying to read books.
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Nevermind the retail executive’s wishes (cant believe I’m defending Angela in this context), look no further than to the top: Cook.
 
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smoking monkey said:
Another Apple store isn’t 9 hours away. It’s less than 100kms up the highway in brissie. In fact there are a few up the highway.

So Come on, mate... 16 phones and no photos. First time poster. Factually incorrect info. Sheesh. Ur making it tough to take u seriously.

But buying online is the way to go.
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I went to carindale. Same issues.
 
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