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iMac shipping status?
- Thread starter mothergoose45
- Start date
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There is so much that has happened in the last two days with Apple and FedEx I don't know if I can properly retype it all again. I posted a lot in another thread (Shanghai shipping delays thread) but I will copy and paste them here:
Yesterday, 10:29 AM
"Here is an email I sent to cso_dspecialists@apple.com and sjobs@apple.com. I have yet to get a reply but it may help:
To Whom It May Concern:
I've been getting the run around as of late with the shipment of my iMac (Order #: ******** & Tracking #: ***********). I'm seeing on FedEx's website the same status for the past two days stating "Package data transmitted to FedEx" which was posted at 5:52 PM on Sep 26, 2007, and that hasn't changed despite me choosing the 2-3 day shipping option when I purchased my iMac. Apple is telling me that it has shipped and FedEx's website hasn't been updating their tracking info recently thus the reason why I am not seeing any change. I called FedEx and they are telling me that all their tracking is up to date and that there are 40 packages linked with my tracking number that have yet to be shipped from the Shanghai location. They also said that they have been receiving numerous calls recently regarding the same issue as me. My main concern is that I know a Chinese holiday is coming up next week and if my package isn't shipped tomorrow then it may not be for over another week! I have purchased several items from Apple in this past year alone, including 2 iPhones and 2 new iPod classics, and I am anxiously awaiting the arrival for my first iMac. I know that mishaps happen when shipping items halfway around the world, but I would just like to receive a straight answer on when I will receive it. It is discomforting to hear two different stories from both Apple and FedEx on what is truly going on and I know that I am not the only one as others have stated the same as me. Any help in this matter would be appreciated and I thank you for your time in this matter."
Yesterday, 11:26 AM
"Called FedEx (again) and they said the same thing in that the package has not reached their tender yet in China due to what happened last week (the typhoon) and she said she wasn't sure if shipments would be sent out regularly or not due to the holiday. She also said that it's too late for my package to get out today even because it's about 2200 in Shanghai right now. Now all I can do is hope for a delivery next week at the earliest."
Yesterday, 11:54 AM
"Okay I called Apple (yes again) and finally got a straight answer that links up with what FedEx is saying, which alleviates some of the disturbance. She said that the information has been sent to FedEx that packages are ready to be picked up, but because of the typhoon last week, they are playing catch up and haven't been able to get to mine yet, and she said that she was told they should be going out today (which isn't going to happen according to FedEx). I then expressed concern over the holidays next week in China and she said that shipping WILL be affected next week and said that this only happens once a year when China has a holiday of this magnitude where work is kind of shoved to the side. She said that my delivery won't make it by my original date (that being the 1st) and I should probably expect it by next Friday at the earliest.
It still kind of sucks that I just happened to order in the worst possible time frame that I could've chosen, but at least I have an answer that both sides are giving. So, I'm less upset now that I'm not getting the run around and all hope of a timely delivery is out the window. It's nobody's fault really, just bad timing on my part and the typhoon last week (which the effects of make my iMac problem pale in comparison). Hopefully you all get your's sooner than that and hopefully this will give us some peace of mind for the weekend."
Yesterday, 03:49 PM
"Interesting update here. I just got a call from someone from Apple (a 512 area code) in regards to the email that was sent to Steve Jobs, that I posted above. He said that he was personally looking into my shipment and has other people working on it too. I was pleasantly shocked and wasn't expecting this at all. He said that he would be calling me Monday morning with an update and I got an additional $33 dollar reimbursement on top of the one they already gave me for the expedited shipping charge. He said that he hasn't been notified about any delays due to the Chinese holiday next week, but that there were slight delays due to the typhoon. So that's pretty much it! I'm just kind of shocked that they went this far out of there way.
Mine is in transit too!"
Yesterday, 07:09 PM
"Now my delivery date says Oct 08th and the status says "shipment exception" whatever that means. As always my package was received after the FedEx cutoff so its looking like one more iMac-less week."
Yesterday, 08:36 PM
"So, I'm guessing that "Shipment exception" means that it got caught up in customs or something then? I just can't believe it got pushed back an additional 5 days."
Today, 12:46 AM
"Wow after my smart ass comment I decided to check on my status one last time for the day and mine says it is in Alaska too! There is no way that it will take a whole week from Monday to reach me when it is in N. America already! Surely I would imagine i will get it on or around the 3rd."
Mines at the destination sort facility. So I will have it for sure on monday. I wonder if fedex delievers on the weekends? I might try to call my local fedex office to see if I can pick it up from them today.
I'm hoping that they at least ship to other FedEx locations so that it keeps getting closer to me. Mine is still in Alaska and hasn't shown any movement in a few days. I imagine once it gets to N. America the shipping process should be expedited a bit and hopefully get to the hub near me.
I called them and they said I have to wait until Monday before 1030am to get it. Mine went from Alaska to Memphis,TN to Washington state. Im in the final stretch now and cant wait for monday!!!
Yeah, mine is still stuck in Alaska...I doubt that it will leave there before Monday. Congrats on yours coming on Monday though!
My iMac Story
Hey ordered my imac through apples student store here in the U.K.
Went for the 2.4 24" with an upgraded 500gb hard drive.
Ordered September the 15th (sat), changed to prepared for shipment thursday 27th and finally shipped sat 29th (this morning).
So far carrier informtion has not been updated and the estimated delivery date is 10th October. 3 and a half weeks after my order. I
decided to put my rebate towards a new ipod touch - origionally i thought this was holding up my order but turns out it was the imac. Apple seriously seemed to under estimate the demand for these new imacs.
Any one else in the U.K got any delivery information for around the same time frame ???
Rob xx
Hey ordered my imac through apples student store here in the U.K.
Went for the 2.4 24" with an upgraded 500gb hard drive.
Ordered September the 15th (sat), changed to prepared for shipment thursday 27th and finally shipped sat 29th (this morning).
So far carrier informtion has not been updated and the estimated delivery date is 10th October. 3 and a half weeks after my order. I
decided to put my rebate towards a new ipod touch - origionally i thought this was holding up my order but turns out it was the imac. Apple seriously seemed to under estimate the demand for these new imacs.
Any one else in the U.K got any delivery information for around the same time frame ???
Rob xx
Man I am hoping that they make it there tomorrow so that I can hope for a delivery on Monday or Tuesday. I really don't want to wait until the 8th when it is close enough where it shouldn't take so long!
My iMac was shipped on the 28th September and the apple email estimated delivery around the 9th October, however the apple site now shows the 15th Oct for delivery.
I have the TNT tracking number already as it was them that picked the package up from the Shanghai factory and at the moment the TNT site shows this...
My 20" iMac shipped on the 28th Sept and was picked up from Shanghai by TNT. However Apples site shows expected delivery as the 15th Oct(Subject to change)
The tracking code for TNT shows this
Date Time Location Status
29 Sep 2007 10:14 Shanghai Shipped From Originating Depot
28 Sep 2007 15:41 Shanghai Consignment Received At Transit Point
28 Sep 2007 15:35 Shanghai Consignment Picked Up
If its shipped by TNT Express then am I likely to get it this week rather than the 15th as quoted on the Apple Site?
I have the TNT tracking number already as it was them that picked the package up from the Shanghai factory and at the moment the TNT site shows this...
My 20" iMac shipped on the 28th Sept and was picked up from Shanghai by TNT. However Apples site shows expected delivery as the 15th Oct(Subject to change)
The tracking code for TNT shows this
Date Time Location Status
29 Sep 2007 10:14 Shanghai Shipped From Originating Depot
28 Sep 2007 15:41 Shanghai Consignment Received At Transit Point
28 Sep 2007 15:35 Shanghai Consignment Picked Up
If its shipped by TNT Express then am I likely to get it this week rather than the 15th as quoted on the Apple Site?
Picked up SHANGHAI CN
I ordered my iMac on the 26th via the Apple Online Education Store
Here's what Tracking posts:
Sep 29, 2007**10:13 PM
Picked up *
SHANGHAI CN*
Package received after FedEx cutoff*
Sep 28, 2007**6:13 PM
Package data transmitted to FedEx *
Shanghai CN = when will my shipment arrive = any guess?
I ordered my iMac on the 26th via the Apple Online Education Store
Here's what Tracking posts:
Sep 29, 2007**10:13 PM
Picked up *
SHANGHAI CN*
Package received after FedEx cutoff*
Sep 28, 2007**6:13 PM
Package data transmitted to FedEx *
Shanghai CN = when will my shipment arrive = any guess?
Mine's in Memphis this morning, so I assume yours made it there too. I could have a delivery as early as tomorrow if they ship it to Burlington (VT) today or by Tueday. But it's still showing a 10/8 delivery date.
Ha, yeah me too! I'm hoping that they ship out to W. Virginia today, because then I will almost surely get it tomorrow. I just don't understand why the delivery estimate still says a week from tomorrow! That doesn't make much sense to me at all. Have you given FedEx a call or anything to see if they have an explanation for it? If not I will give them a call later.
Tomorow can't come soon enough!
Yeah mine is still in Memphis. Apparently it won't leave there until tomorrow I'm guessing unless they do some shipments tonight. What kind of package did your Protection Plan Booklet/CDROM and what was on the CDROM? I haven't gotten anything at all yet, other than the Airport Extreme and Sims 2 from the same order.
It came via USPS in a yellow envelope. I'm not sure whats on the CDROM since I don't current have an Apple computer. On the disc it says; "TechTool Deluxe", "From MICROMAT".
AppleCare
That is your AppleCare protection package... you can install the CD and use it for a few simple checks of your system; or boot from the CD, I think, if you have a major issue... Might need to use it with Apple help on the phone.. My package arrived a day or two before the iMac. All in all, good news!
It came via USPS in a yellow envelope. I'm not sure whats on the CDROM since I don't current have an Apple computer. On the disc it says; "TechTool Deluxe", "From MICROMAT".
That is your AppleCare protection package... you can install the CD and use it for a few simple checks of your system; or boot from the CD, I think, if you have a major issue... Might need to use it with Apple help on the phone.. My package arrived a day or two before the iMac. All in all, good news!
Apparently FedEx does work weekends... my packge moved along nicely since Friday. Should have my iMac Tuesday/Wednesday.
Sep 30, 2007 4:01 AM
Arrived at FedEx location
NEWARK, NJ
Sep 29, 2007 6:26 PM
Departed FedEx location
ANCHORAGE, AK
12:44 PM
Int'l shipment release
ANCHORAGE, AK
7:41 AM
Arrived at FedEx location
ANCHORAGE, AK
Sep 28, 2007 8:20 PM
Arrived at FedEx location
ANCHORAGE, AK
Sep 29, 2007 6:15 AM
Picked up
SHANGHAI CN
Package received after FedEx cutoff
1:57 AM
In transit
SHANGHAI CN
Sep 26, 2007 5:49 PM
Package data transmitted to FedEx
Sep 30, 2007 4:01 AM
Arrived at FedEx location
NEWARK, NJ
Sep 29, 2007 6:26 PM
Departed FedEx location
ANCHORAGE, AK
12:44 PM
Int'l shipment release
ANCHORAGE, AK
7:41 AM
Arrived at FedEx location
ANCHORAGE, AK
Sep 28, 2007 8:20 PM
Arrived at FedEx location
ANCHORAGE, AK
Sep 29, 2007 6:15 AM
Picked up
SHANGHAI CN
Package received after FedEx cutoff
1:57 AM
In transit
SHANGHAI CN
Sep 26, 2007 5:49 PM
Package data transmitted to FedEx
Yeah mine has too, but since it's arrival at Memphis at about 0400 this morning, it hasn't done anything. So while they move around on Friday and Saturday, it looks as if they do take Sunday's off. So, I'm guessing that my package will leave from Memphis tomorrow and get to W. Virginia some time in the afternoon and be delivered to my house on Tuesday morning. I still can't figure this estimated delivery date of Oct 8th, there is just no chance of it taking that long.
It came via USPS in a yellow envelope. I'm not sure whats on the CDROM since I don't current have an Apple computer. On the disc it says; "TechTool Deluxe", "From MICROMAT".
Thanks for the info, kinda wish I had gotten mine, just so that I have something despite how small of a thing it is. I should have realized you wouldn't know what was on the disc, but I just wasn't thinking! All I've been doing the past couple of days is reading the Switch 101 stuff on Apple's website in my spare time.