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Apple TarHeel

macrumors member
Mar 23, 2012
99
142
I am surprised they even provided you with any help. As soon as I mentioned the word "BETA" during trouble shooting last year, they completely shut me off and were like "sorry, we cannot help on beta software, please restore to the latest release before we can assist you any further"
The Apple Senior Advisor told me this issue has nothing to do with what version of OS you are running on your devices, and that installing iOS17 and then downgrading back to iOS 16.5 shouldn't break the chain of encryption between their servers and my client devices either way - he felt very confident that this is an issue on their end which needs to be resolved - I changed iCloud user names, passwords, logged in and out, everything one could do outside of Apple with no success - This issue locks out HomeKit, iMessage history syncing, and keychain - all disabled - iMessage still works, but is only capturing current messages and not those from the past - Everyone else in my family using iCloud and my login information are completely unaffected.
 

rwilliams

macrumors 68040
Apr 8, 2009
3,844
1,220
Raleigh, NC
Has anyone else run into this behavior in Apple Music. I hope the description makes sense:
  • Select an album or playlist to play
  • It plays the song from the album/playlist you select and then leaves that album/playlist and starts playing what was previously selected or played, which is in the "Playing Next" list.
    1. For example, if I start playing Album #1, and then decide that I'd rather listen to Album #2, it will play whatever song I choose from Album #2. When that song is over, it goes BACK to the remainder of Album #1 and keeps playing from there. It never returns to Album #2.
So far, the only way I've found to fix this is to delete and reinstall the Apple Music app. If I clear the Playing Next queue, it just ends up returning with the same list of songs. Shuffle isn't on.

Thanks!
 

michaelscott91

macrumors member
Oct 15, 2021
74
130
I am surprised they even provided you with any help. As soon as I mentioned the word "BETA" during trouble shooting last year, they completely shut me off and were like "sorry, we cannot help on beta software, please restore to the latest release before we can assist you any further"
I wasn’t on the beta when I reached out to Apple support with the issue, I made sure to be on the public release to avoid that script lol
 

michaelscott91

macrumors member
Oct 15, 2021
74
130
Michael - same thing has happened to me - Apple Engineering is working on it - somehow the encryption chain has broken between Apple's servers and my iOS and MacOS devices - Please let me know if the engineers find a solution as it will be a fix for me too!
Glad to know I’m not the only one. I have a call scheduled today for a update on my ticket with engineering, will keep you posted!🤞🏼
 

illyb2000

macrumors 6502a
Jun 25, 2012
583
88
Think I’ve seen this before on here but can’t find it. Asking Siri to play a playlist on CarPlay, she then asks which app to use. Saying Apple Music refers you to the website or something.

Post #267
 

JustSomebody12

macrumors 6502
Mar 16, 2020
354
378
iOS 17 Beta 2

Release Date
― June 21, 2023
Build Numbers ― 21A5268h
Darwin Kernel Version ― 23.0.0: Wed Jun 14 21:12:34 PDT 2023; root:xnu-10002.0.116.502.4~2

iOS 17 Beta 2 Release Notes

New Features & Changes
New Issues
Remaining Issues
Resolved Issues

Additional Notes

  • iPhone 14 Pro/Max: 2.04.00
  • iPhone SE (3rd gen): 2.07.03
  • iPhone 13/mini/Pro/Max: 3.03.00
  • iPhone 12/mini/Pro/Max: 4.02.00
  • iPhone 11/Pro/Max/SE (2nd gen)/iPad Air (4th gen): 4.00.00
  • iPhone XR/XS/Max: 5.50.03
  • Qualcomm iPhone 8/8 Plus/X: 8.03.00
  • Intel iPhone 8/8 Plus/X: 5.03.00
Australia
  • Optus - 51.0
  • Telstra - 52.7
  • Vodafone AU - 51.0
Belgium
  • BASE - 33.0
  • Orange B - 32.5.7
  • Proximus - 45.0
  • Telenet - 44.1
Brazil
  • Claro Brasil - 54.8.8
  • Vivo - 54.8.10
  • TIM -
  • Oi -
Canada
  • Videotron - 53.0
  • Rogers - 41.0
  • Fido - 54.0
  • Bell - 54.0.1
  • Telus - 54.8.6
  • Freedom/Shaw Mobile - 54.8.6
  • Fizz - 53.0
  • Virgin Mobile - 50.0
Denmark
  • 3 DK - 46.7.11
  • TDC 54.0
France
  • Bouygues Telecom - 40.0
  • Orange France - 50.0
Germany
  • Vodafone.de - 54.0
  • Telekom.de - 52.7
  • O2-DE - 54.8.11
Greece:
  • Cosmote - 38.0
Guatemala
  • TIGO GT - 49.0
India
  • Airtel - 54.0
  • Jio - 54.0 (iPhone) and 54.0.1 (iPad)
  • Vi India (Vodafone Idea) - 54.0
Ireland
  • Eir - 33.5
  • Vodafone IE - 38.0
Mexico
  • AT&T - 54.8.7
  • Telcel - 54.8.8
Morocco
  • Orange - 50.0
Netherlands
  • KPN - 54.0
  • Vodafone NL - 45.0
Poland
  • T-Mobile -
  • Orange - 49.6.3 (Voice & SMS)
  • Play - 31.0
Portugal
  • Vodafone P - 40.0
Romania
  • Orange RO - 53.7.2
Southeast Asia
  • Singapore Singtel -
  • Philippines Globe - 53.7.2
  • Philippines Globe (iPad) - 38.0
  • Philippines Smart - 54.0
  • Thailand AIS - 53.0
  • Thailand DTAC - 53.0
  • Malaysia Umobile - 33.0
  • Malaysia Maxis -33.0
  • Malaysia Digi -
  • Malaysia celcom -
  • Hong Kong - 32.0
  • Taiwan -
Spain
  • Orange ES - 54.8.7
  • DIGI ES - 54.8.4
  • Vodafone ES - 54.8.8
Sweden
  • Comviq -
  • Tre - 31.0
Switzerland
  • Salt - 53.0
  • Sunrise - 54.0
  • Swisscom 54.0
Turkey
  • Turkcell (Lifecell) - 36.5.5
  • Vodafone TR - 32.0
  • Turk Telekom - 32.0
United Kingdom
  • EE - 54.8.6
  • BT-UK (EE MVNO)- 50.0.1
  • Three - 54.0
  • iD Mobile (Three MVNO) - 36.5.4
  • O2-UK - 50.0
  • Giffgaff (O2 MVNO) - 41.0
  • Vodafone UK - 54.8.8
  • Virgin Mobile (EE MVNO) - 39.5
  • Lebara (Vodafone MVNO) - 51.0
United States
  • AT&T - 54.0.1
  • Cricket - 40.5.2
  • FirstNet - 51.0
  • FirstNet (iPad) - 41.7.6
  • Metro (TMO MVNO) - 54.0.1
  • Spectrum (VZW MVNO) - 54.8.11
  • T-Mobile - 54.8.19
  • TracFone/Straight Talk/Walmart Family Mobile - 54.0.1
  • U.S. Cellular - 46.7.24
  • Ultra/Mint Mobile (TMO MVNO) - 54.0.1
  • Verizon - 54.0.1
  • Verizon (iPad) - 41.0
  • Visible (VZW MVNO) - 51.0.1
  • Xfinity Mobile - 52.0
Finland
  • DNA - 52.7
Other
  • Docomo - 32.5.10
  • AlwaysOnline -

Historical beta release chart:
Sorry to ask, but why is the modem firmware for X and 8 (plus) still there?
 

tbayrgs

macrumors 604
Jul 5, 2009
7,464
5,092
Presently unable to add or withdraw funds in Apple Savings. I can select the option but pressing any numbers for a dollar amount doesn’t change what amount from zero. Tried rebooting, re-added checking, adding another linked deposit account, no luck. Presently on beta 2. Anyone else see this issue?
 

OhMyMy

Suspended
Oct 21, 2021
986
1,310
Presently unable to add or withdraw funds in Apple Savings. I can select the option but pressing any numbers for a dollar amount doesn’t change what amount from zero. Tried rebooting, re-added checking, adding another linked deposit account, no luck. Presently on beta 2. Anyone else see this issue?
I just confirmed it in the previous page. Please try to utilize the search function or go thru recent responses first. Might save you some time.
 

michaelscott91

macrumors member
Oct 15, 2021
74
130
Thank you! Much appreciated!
I just got off the phone with a senior advisor. Engineering received all of the logs and screen recordings that they needed and are currently still working on a resolution. Was told by Friday we should have a response. Curious, when did your issue begin, and did they also require you to install a log collection profile to send in to engineering ?
 
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Apple TarHeel

macrumors member
Mar 23, 2012
99
142
I just got off the phone with a senior advisor. Engineering received all of the logs and screen recordings that they needed and are currently still working on a resolution. Was told by Friday we should have a response. Curious, when did your issue begin, and did they also require you to install a log collection profile to send in to engineering ?
My issues began last Friday afternoon - by late in the day, I also had logs and screen recordings captured by a senior advisor - He told me that Thursday of this week would be the soonest he could see them getting back to me with an update - it seems logical to me that somehow the synchronization of our end-to-end encryption has become corrupted, causing the server to ignore the request from the client device (Mac, iPad, iPhone, etc) to reset or update our Apple ID settings - I mentioned to my guy that he should suggested they disable the 2F authentication on my account and then let me enable it which should reset the synchronization again - who knows, hopefully this gets fixed soon
 

michaelscott91

macrumors member
Oct 15, 2021
74
130
My issues began last Friday afternoon - by late in the day, I also had logs and screen recordings captured by a senior advisor - He told me that Thursday of this week would be the soonest he could see them getting back to me with an update - it seems logical to me that somehow the synchronization of our end-to-end encryption has become corrupted, causing the server to ignore the request from the client device (Mac, iPad, iPhone, etc) to reset or update our Apple ID settings - I mentioned to my guy that he should suggested they disable the 2F authentication on my account and then let me enable it which should reset the synchronization again - who knows, hopefully this gets fixed soon
I see. Thanks for sharing that. I think we are both on the same chain of command to resolve it. I’ve noticed it’s best to call and check in every other day if you don’t get a call back with an update. If I didn’t call to inquire on Sunday, I would have waited later in the week just to be notified that they needed to collect logs and more info. Seems to be a communication snag. Regardless, let’s stay connected and hope we both get a fix by weeks end🤞🏼
 

tbayrgs

macrumors 604
Jul 5, 2009
7,464
5,092
Presently unable to add or withdraw funds in Apple Savings. I can select the option but pressing any numbers for a dollar amount doesn’t change what amount from zero. Tried rebooting, re-added checking, adding another linked deposit account, no luck. Presently on beta 2. Anyone else see this issue?
Thanks but didn’t just blindly post—-initial search didn’t point me there and my post wasn’t actually in this thread—was moved here.
 
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Apple TarHeel

macrumors member
Mar 23, 2012
99
142
I see. Thanks for sharing that. I think we are both on the same chain of command to resolve it. I’ve noticed it’s best to call and check in every other day if you don’t get a call back with an update. If I didn’t call to inquire on Sunday, I would have waited later in the week just to be notified that they needed to collect logs and more info. Seems to be a communication snag. Regardless, let’s stay connected and hope we both get a fix by weeks end🤞🏼
You bet! Our issues are identical so whomever gets the fix first can let the other know! I'll keep you updated ...
 
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michaelscott91

macrumors member
Oct 15, 2021
74
130
You bet! Our issues are identical so whomever gets the fix first can let the other know! I'll keep you updated ...
I can’t believe this, but I just attempted to try disabling 2FA as you mentioned since I didn’t remember support advising me to try that again. I did it by deleting my trusted number, re adding it. Then proceeded to try again to tap on advanced data protection to turn it off, it prompted me for my passcode and allowed me to turn it off!! Will attempt a restore and try to sign back in to see if it’s been resolved. Will report back shortly
 

Apple TarHeel

macrumors member
Mar 23, 2012
99
142
I can’t believe this, but I just attempted to try disabling 2FA as you mentioned since I didn’t remember support advising me to try that again. I did it by deleting my trusted number, re adding it. Then proceeded to try again to tap on advanced data protection to turn it off, it prompted me for my passcode and allowed me to turn it off!! Will attempt a restore and try to sign back in to see if it’s been resolved. Will report back shortly
That could be the piece that solves the puzzle!!!
 
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mikelets456

macrumors 6502a
Feb 15, 2022
728
636
Bucks County, PA
I had the same Apple Music problem, but it was easily fixed by adding "with Apple Music" at the end of the search command. However, here is a new problem:

With CarPlay I have to reboot my phone before I get into the car or Siri won't work----it shows the Siri "old" but makes no prompt and it won't read off the text if I click on "read text". I reset Siri in settings and so far all is good. But it's only been a few hours so we will see. I'm on Beta 2 17.0
 

michaelscott91

macrumors member
Oct 15, 2021
74
130
That could be the piece that solves the puzzle!!!
I think so! I’m back in and everything is syncing again, and Advanced data protection is off and iCloud access to the web is back. Thank God. I would suggest restarting your device, try removing trusted phone number, re add the same one right away, head to advanced data protection, follow the promps to turn it off. And try it out! Going to attempt to sign out of iCloud once I back up all my data to my PC, set it up as new and sign in with my Apple ID to see if we are for sure smooth sailing
 

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Apple TarHeel

macrumors member
Mar 23, 2012
99
142
I think so! I’m back in and everything is syncing again, and Advanced data protection is off and iCloud access to the web is back. Thank God. I would suggest restarting your device, try removing trusted phone number, re add the same one right away, head to advanced data protection, follow the promps to turn it off, and it actually worked this time around!
Great news Michael! I will try this and let you know if it fixes my issues too!
 

Apple TarHeel

macrumors member
Mar 23, 2012
99
142
I think so! I’m back in and everything is syncing again, and Advanced data protection is off and iCloud access to the web is back. Thank God. I would suggest restarting your device, try removing trusted phone number, re add the same one right away, head to advanced data protection, follow the promps to turn it off. And try it out! Going to attempt to sign out of iCloud once I back up all my data to my PC, set it up as new and sign in with my Apple ID to see if we are for sure smooth sailing
Fixed it Michael! You are the Man! Thanks for the suggestion and glad we both got out of this nightmare!
 

makoru

macrumors member
Jun 12, 2023
82
65
I suffered a lot with the behavior of the battery in beta 1, it went like water between my fingers... from the third day of beta 2, the battery of my iPhone 13PM, is going great and I don't have any major bugs.
 
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