My issues began last Friday afternoon - by late in the day, I also had logs and screen recordings captured by a senior advisor - He told me that Thursday of this week would be the soonest he could see them getting back to me with an update - it seems logical to me that somehow the synchronization of our end-to-end encryption has become corrupted, causing the server to ignore the request from the client device (Mac, iPad, iPhone, etc) to reset or update our Apple ID settings - I mentioned to my guy that he should suggested they disable the 2F authentication on my account and then let me enable it which should reset the synchronization again - who knows, hopefully this gets fixed soon