Was that an exchange or return. If the latter you can do it infinite times. Return, buy, repeat if needed.
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iPad Pro iPad Pro M4 11-inch, 5 Units & all with dead pixels
- Thread starter MarcoMHanna
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For what it’s worth, my 11” M4 (base model) has no dead (sub)pixels. I also had a nano texture model where I didn’t notice any dead pixels, though they may be more difficult to discern behind the nano texture. In any case, I would always exchange a device with dead pixels, it’s just not acceptable to me. I never had a dead pixel though on the many iPads and iPhones I owned over the years, only on desktop monitors. Screen tint, contrast and uniformity has sometimes been an issue though.
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Doesn't work that easily with the discount as you can't keep ordering new ones without manual employee intervention. And repeat if needed is glossing over how OP went through 5 iPads and didn't get a good one yet. Are they supposed to buy a dozen? Two dozen?
Right. And then they follow it right up claiming a single dead pixel isn't an issue in the first place. Would they give you a confirmation in writing that they sold you a faulty unit they cannot fix right now and they'll give you a brand new device a couple months in? Of course they won't.
If you don't keep exchanging it or returning it then that implies that there were no issues with the unit - at least that is how retailers and manufacturers commonly see it. That's the usual question here in the forums as well: If there was a problem from day 1 why didn't you get it fixed right away? Why did you delay? Impossible to get it right. Especially with Apple not actually doing any repairs on iPads. They only ever replace the entire unit. And when 5 in a row are faulty what good will replacing do?
The inofficial guidelines with Apple and dead pixels are that it has to be a visible defect. If a store employee can confirm seeing the issue on test pictures (the static colors) then they'll repair it. So if a subpixel is stuck off in a way you can only barely see it and a store employee cannot easily replicate it a repair might be denied. If it's obvious then it will be repaired.
But repaired is impossible as iPads are only exchanged in their entirety. So then you receive a replacement that will often be renewed or refurbished and not brand new and could have any number of issues, like the same display issue again. If Apple at some point decides they won't keep giving you replacement units you'd have no recourse at all. Even insurance over the credit card could have expired at that point.
I hear you. I did reach out again and arranged to return the iPad I have in a couple of weeks. I’m going out of town so won’t have enough time at the moment but also hoping it gives it enough time to check through iPad stock. May still buy it from another Apple Store as a precaution.
I believe the nano texture would mask it quite well. Not saying it’s impossible for a good panel but certainly more difficult given the way OLED works.
It's clearly a bad batch. The Apple Store manager recommendation is exactly what's needed, wait a bit and try again. I remember ordering three iMacs for my company years ago, and all of them were DOA, no way to start either of them. It happens.
The worst thing that happened in that regard was my cat attacking the curser on a screen. He was very precise with his claw placement, so there was nothing but a tiny little hole in the screen, but I knew where it was and couldn’t unsee it.
Bought a new screen. Instead of cat treats.
Poor cat, but I guess it learnt its lesson. 😅
Yeah, I am hoping this is the case. My fear is due to the tandem panel, there’s 2X the subpixels, so does that constitute a higher likelihood of these issues?
Just from an OLED perspective, even the best LG OLED TVs have faced dead pixel issues. LG’s policy is 6+ I believe to be considered faulty. And that’s just a single layer OLED.
Fair and I agree. I’m not skipping this model. I’m just waiting a few more months.
I’ve been an Apple customer since 1995. I’ve owned many, many products and while the vast majority of them have been excellent (and I do mean top notch quality), there have been a couple of duds. And I have been stuck with at least one very expensive dud. One that Apple didn’t fess up to, but was a known issue with overheating.
So, yes, I agree this is the iPad Pro to get. I am waiting until the first batches are out and the manufacturing processes are really tightened up.
Been there, done that.
Something is not right here. If it was placed by an Apple Store, which your posts suggest it was, you received an old unit. iPads, like iPhones are remanufactured. This means that the screen, shell and battery are all brand new. The only parts that are "refurbished" are the guts (CPU, SSD, Speakers, Mics, etc.). If you received a battery with 200 cycles on it, something went terribly wrong.
I just received a replacement 11" M1 Pro last week. Like all other replacement iOS devices I've had over the last 15 years, it had 0 cycles on the battery.
I didn’t know that then, but I was in store returning it, and after the second one had dead pixels they said they wouldn’t accept it as they are allowed up to 4 dead pixels.
Possibly, but as I had no way of checking the battery state of the replacement iPad in store and it was cosmetically perfect otherwise, I just let it go. I will be more careful next time.
Apple QC has gone downhill the past several years. The Space Black color option has some visible marks on the body, scratches and weird dust residue on the display out of the box on about 3 14" MB Pros. I've also noticed the same on the Space Black 11" iPad and it's probably due to Apple broadening their manufacturing facilities. Anything less than pristine is a return in my book especially if it costs almost a month's rent. Don't let MacRumors sway you from returning, that is your money going to a 3 trillion dollar company. Most won't notice them, but I do.
Yeah, I think I tend to agree with this. I get most won’t notice, I wish I could be like that. It’s a sizable about of $ and while it’s certainly a first world problem, it’s not the experience I expected. I’ll be returning in a couple of weeks and trying a different store. Thankfully the manager has agreed to return it after my trip given how many exchanges I’ve gone through.
i think if you spent some time searching the history of apple launches, you'd realize that "apple qc has gone downhill" is a sentiment that has existed for more than a several years. I don't remember when people said apple qc is great and hasn't gone downhill.
I think the issue is that while Apple QC and CS is lackluster, it’s always been worse at the PC competitors. I don’t know if this is still the case, but when folks have historically complained about Apple and its policies, lots of folks come out to explain their experiences with Lenovo, Toshiba, what have you. I’ve come to see this not as Apple having or having had great customer service at one point, but rather, for an industry which is generally bad, Apple tends to be less bad.
Just have to be careful with doing returns because a lot of stores now keep track of customers on returning products too often
As an ex-windows laptop owner, things can get a lot worse.
I also don’t know what you mean by apple cs being lackluster. apple cs is one of the best in the industry. no questions asked return policy is quite good. Most of their employees seem to be somewhat knowledgeable.
They do have a guide internally. Its in the knowledge base, and I last recall it defined iPads as 0 dead pixels, as well as no debris between glass and panel.
not part of the visual mechanical inspection (VMI) guide, though some display defects are mentioned in there, but I believe it’s part of the portables display guide. Anywho. In case someone hasn’t a clue what to look at for coverage, maybe this piece of knowledge can help
- that is, a guide does exist and it is specific.
That article looks different than the ones apple retail uses, at least in the US - looks like a screen image from gsx - possible that it is the copy AASPs are shown, which often have different and more detailed information than the retail stores get.This story is from 2018 and alleged Apple policy may have changed.
Apple's dead pixel policy for iPhone, iPad
Ever wonder how many dead pixels you have to have on an iPhone, iPod touch, or iPad, or Mac before Apple will issue you a replacement? Well it looks inside sources has given BGR the answer. What you swww.imore.com
Hah, my phone just locked up while I was responding to you, something both it and the iPad do on forums, Facebook, etc.
Anyway, I gave a list of failures and problematic Apple responses, mostly related to the MBPs of 2016-2019. Frankly I don’t feel like typing that all out again.
Yes I appreciate the no questions asked returns for the first two weeks, but once you pass those two weeks, it gets dicey. Keep in mind, I still suspect it’s better support than a PC manufacturer would offer, but there’s still room for improvement.
In terms of the OP’s predicament, I really think it’s a bad batch kind of situation. I think trying to find models from another batch, either in a few months, a different location, or both, would be a good next move, especially considering we don’t know how wide spread the defect is. Some folks claim they have no dead pixels. If true, good, it’s not a universal, and hopefully not even a widespread problem.
I’m a little wary of a manager saying “keep it past two weeks, return it then,” unless they provided these instructions in writing. What if they’re off the day the OP tries to return it? What if that manager leaves the store?