iPad Pro iPad Pro's bending issue (merged)

[Unregistered 4U]

its much EASIER to bend iPad Pro current gen compared to the one that was in the old form.

But easier by comparison still doesn’t give the whole story neither does it provide a story that would be of most use for users. For example, say you secured both iPads to a table and loaded them both progressively with weight... if the old one bends at 60 lbs, but the new one bends at 45 pounds, folks would be able to say, ”Yeah, it’s ’weaker’, but I don’t intend to carry 45 pounds of weight on mine, so I’m good.” Even better, if it was found that the new iPad can only carry a half pound of weight before bending, then THAT would show a clearly deficient design. I’m not interested in running the test myself because I’m not having a problem. But, it seems surprising that one of the “destroy iPads” channels haven’t picked up on that angle. Guess there’s only so much money in destroying iPads

And, it could be that the increased load on the old one could be due to our structural friend, the arc since the back is curved. Additionally, there are far fewer edges on the old iPad to visually detect a bend in the first place. It could be that they both have the same problem, one just makes it far easier to see.

It is most definitely a problem for some people and absolutely a concern when spending that much money. But, there’s zero scientific information out there for anyone to make an informed decision on BEFORE purchase. (Maybe 5.9mm thin straight sided device that’s 11 inches long will ALWAYS bend easier than a curved sided Air 3?)

 

[Freida]

Of coures, I agree with everything you said here. Unfortunately, even though I would love to get the new one I simply can't close my eyes and do it. I would be sending Apple a message that this is ok and they would continue making thinner and thinner devices that in return pose some compromises. Its just me.
If its not tweaked or addressed in the next revision then I will have to reevaluate my options and see where I stand but right now I am not buying it even though I would like to.

But easier by comparison still doesn’t give the whole story neither does it provide a story that would be of most use for users. For example, say you secured both iPads to a table and loaded them both progressively with weight... if the old one bends at 60 lbs, but the new one bends at 45 pounds, folks would be able to say, ”Yeah, it’s ’weaker’, but I don’t intend to carry 45 pounds of weight on mine, so I’m good.” Even better, if it was found that the new iPad can only carry a half pound of weight before bending, then THAT would show a clearly deficient design. I’m not interested in running the test myself because I’m not having a problem. But, it seems surprising that one of the “destroy iPads” channels haven’t picked up on that angle. Guess there’s only so much money in destroying iPads

And, it could be that the increased load on the old one could be due to our structural friend, the arc since the back is curved. Additionally, there are far fewer edges on the old iPad to visually detect a bend in the first place. It could be that they both have the same problem, one just makes it far easier to see.

It is most definitely a problem for some people and absolutely a concern when spending that much money. But, there’s zero scientific information out there for anyone to make an informed decision on BEFORE purchase. (Maybe 5.9mm thin straight sided device that’s 11 inches long will ALWAYS bend easier than a curved sided Air 3?)

 

[5425642]

had a battery issue with the new iPad Pro 2020 11 inch.
Apple support said send it in for replacement. Great. Had iPad shipped to them was alarmed to get an email saying they had found a hardware problem to pay or get broke iPad back.

Now I’m concerned so called straightaway.
Apparently my 2 week well looked after iPad was bent.
They sent me photos and honestly I would never have noticed having unboxed and placed it straight in a case.

In the 3 hour phone call they agreed to waive all fees which is a huge relief but CHECK THOSE SHINY NEW IPADS AS SOON AS YOU OPEN!!

That's minimal bent. I have the same on my. But I got APP+ so I'm not worried and it works perfectly no other issues and I can't see the bend either if I'm not taking close look like the pic. Also I have the Magic Keyboard that the iPad fit's perfectly in.

 

[xx22]

I of to agree.

A thicker device would also eliminate the ugly camera bump and one could rest if flat on a table for drawing and note taking without having to buy a case to get the unit flat again.

It would make it stronger and make room for a bigger battery - and - perish the thought - make room for a nice headphone jack. But they won't do that because they want to sell their expensive wireless headphones!

 

[Unregistered 4U]

But they won't do that because they want to sell their expensive wireless headphones!

And their inexpensive adapters that you can use with your own wired headphones... oh, or, like, any old cheap wireless headphones that you may already have. Hmmmm, their master plan seems to have a few holes in it.

 

[xx22]

And their inexpensive adapters that you can use with your own wired headphones... oh, or, like, any old cheap wireless headphones that you may already have. Hmmmm, their master plan seems to have a few holes in it.

With the adapter you can't use the wired headphones while charging.

 

[Unregistered 4U]

With the adapter you can't use the wired headphones while charging.

If you have a cheap wireless charging pad you can. It’s Qi standard. So, still, no need to buy their expensive wireless headphones unless you want to. Apple’s master plan of forcing folks to buy their expensive wireless headphones still has fairly significant holes in it.

 

[Mike Boreham]

With the adapter you can't use the wired headphones while charging.

Don't any of these work for you:

https://www.imore.com/best-headphone-and-charger-adapter-for-the-2018-ipad-pro

 

[ericwn]

If you have a cheap wireless charging pad you can. It’s Qi standard. So, still, no need to buy their expensive wireless headphones unless you want to. Apple’s master plan of forcing folks to buy their expensive wireless headphones still has fairly significant holes in it.

Wait, you charge your iPad wirelessly? Please share some details!

Edit: my apologies for the typo.

 

[sparksd]

Wait, you. Barge your iPad wirelessly? Please share some details!

Yeah, don't exist.

 

[Unregistered 4U]

Wait, you charge your iPad wirelessly? Please share some details!

Edit: my apologies for the typo.

No worries Don’t know why I was thinking about an iPhone. LOL There’s no wireless charging on the iPad, but, as long as Apple uses the Bluetooth standard, which they do, there’s actually zero reason for anyone to buy Apple’s expensive wireless headphones. I mean, I guess there’s one reason, and that’s if you just like things with Apple logos on them.

 

[samn]

So I bought an iPad Pro a couple months ago. A couple of weeks in and I notice there's a hairline crack in the display, leading to the edge. There's no dings on the casing that indicate I've bashed it or mistreated it at all. I send it into Apple, they say I'll get a warranty repair... then they tell me that I've bent the iPad and that's what may have caused the crack so I'll have to pay for a repair. They send it back.

The iPad comes back. On one of the sides, the opposite side of the crack I can see a slight bend, if I squint... but it must surely be within the 400 micron tolerance. This is that side, tell me what you think:

 

[Unregistered 4U]

then they tell me that I've bent the iPad and that's what may have caused the crack

Apple saying this must be because they have information internally that defines how much pressure over what period of time is required to deform an iPad or break the glass. That’s why someone doing scientific testing outside Apple would be so valuable for your average person.

I think once the stores open, try exchanging it there. A 400 micron bend would be very hard to discern with the naked eye without the aid of a grid... that’s less than half of a millimeter. It would likely require a precise straight edge to confirm. Even if it IS within spec, like if it was a 350 micron bend, if that bend is what’s causing the pressure that led to the crack, then it’s still on them to replace it.

 

[xx22]

Don't any of these work for you:

https://www.imore.com/best-headphone-and-charger-adapter-for-the-2018-ipad-pro

The compact ones with the USB C port and headphone jack get pretty bad reviews on amazon. I've looked into that before. Are there compact ones any with good reviews? And even if there is it's another little gadget to carry around and lose.
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"I think once the stores open, try exchanging it there. "

Is the clock running on the warranty while their stores are closed?

 

[Unregistered 4U]

Is the clock running on the warranty while their stores are closed?

No, anything that would have “expired” during the closure effectively hasn’t. For example, if you bought an iPad Pro and wanted to take it back within 14 days but your store was closed, you can take it back whenever they open.

 

[Mike Boreham]

The compact ones with the USB C port and headphone jack get pretty bad reviews on amazon. I've looked into that before. Are there compact ones any with good reviews?

The first simple I got was a dud. This one was OK. Confess not a heavy user.

USB-C Charging and Audio Adapter Compatible for iPad Pro 2018/Pixel 3, XIIVIO Type C to 3.5mm Headphone Jack Adapter and PD Fasting Charge Converter Compatible for iPad Pro/Pixel 3 2 XL/Huawei P20/HTC

USB-C Charging and Audio Adapter Compatible for iPad Pro 2018/Pixel 3, XIIVIO Type C to 3.5mm Headphone Jack Adapter and PD Fasting Charge Converter Compatible for iPad Pro/Pixel 3 2 XL/Huawei P20/HTC

www.amazon.co.uk

 

[aevan]

That only shows how a manufacturer can ruin the reputation of a high end product with its own enthusiast crowds by focusing only on thinness.

Outside this thread, 3rd and 4th gen iPad Pros are very well received by the enthusiast crowds, as well as the artistic scene. So, while I feel bad for people with issues, if anything, the new iPads have increased Apple’s reputation (I’ve heard about a lot of people in the artist community who don’t use Apple products getting the new Pros).

Also, when you watch various bloggers who use iPads as main devices (such as illustrators) - this issue doesn’t really exist outside this thread and YT videos where people intentionally try to bend theirs.
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So, that is worrying and seeing that Apple didn't bother to use stronger aluminium (like they did with 6S onwards) then it is

IIRC, 6S had internal structural reinforcements, I’m not really sure a different aluminium did that much. And if it did, I doubt it would make a difference in a device of iPad size. So I don’t think it was as simple as “let’s just use stronger aluminium“ - especially at the Pencil charging place - unless they replaced it with mythril or adamantium or something I’m guessing Apple couldn’t make it stronger with this design (and, what people in this thread keep ignoring: it is a great design in so many ways) so based on the information they have and their own testing, they decided “a fix” wasn’t necessary. Of course, no one here (including me) knows for sure.

 

[Freida]

stronger aluminium is indeed much stronger but at the same time a little bit more expensive.
The internal changes wouldn't make the phone that much stronger over 6.
I get it, you will defend Apple as you have been doing for months but I at the same time won't.
The product is beautiful and nice but at the same time there are few questions marks and seeing the cost etc. I simply refuse to pay for that. Few posts above this show the tiny bend which probably happened over course of time and its precisely what I am worried about.
You may be fine with that but lets see what happens when you get to the same situation as the person above and see how you will defend Apple when your device thats well above $1000 gets refused to be repaired because of some form of bend that you know you didn't cause intentionally or with reckless behaviour.

Or maybe you are super loaded and don't care about money but some/most of us do and making devices thinner and thinner whilst making them more and more fragile is not the direction that some of us want to support.
Trust me, I would love to buy the new iPad. I've been ready before and I was ready now but they didn't improve this and I won't buy. I will still be on my Air 2 until Apple fixes this form over function design.

And if what you say is true (even if its not - you can google characterestics of 6000 vs 7000 aluminium) and all Apple did was internal changes to make it better then that should have happened here too. The product has weakness and Apple elected not to improve it.

The fact that this thread exists and has so many pages etc. just simply shows that there is a design "flaw" that can and should be improved. Once it is this thread will no longer be active and everyone will be happy. Simple as that

Outside this thread, 3rd and 4th gen iPad Pros are very well received by the enthusiast crowds, as well as the artistic scene. So, while I feel bad for people with issues, if anything, the new iPads have increased Apple’s reputation (I’ve heard about a lot of people in the artist community who don’t use Apple products getting the new Pros).

Also, when you watch various bloggers who use iPads as main devices (such as illustrators) - this issue doesn’t really exist outside this thread and YT videos where people intentionally try to bend theirs.
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IIRC, 6S had internal structural reinforcements, I’m not really sure a different aluminium did that much. And if it did, I doubt it would make a difference in a device of iPad size. So I don’t think it was as simple as “let’s just use stronger aluminium“ - especially at the Pencil charging place - unless they replaced it with mythril or adamantium or something I’m guessing Apple couldn’t make it stronger with this design (and, what people in this thread keep ignoring: it is a great design in so many ways) so based on the information they have and their own testing, they decided “a fix” wasn’t necessary. Of course, no one here (including me) knows for sure.

 

[aevan]

Serbia is not blacklisted, Apple devices have been legally sold here for quite a while. Sadly, we’re a small market and Apple doesn’t care too much - so iOS has not been translated to Serbian, and even the App Store arrived only recently (before that, we actually had to use the Croatian App Store). But Apple is legally present, selling products through operators and authorized resellers, honoring all warranties, replacement programs and offering customer support like anywhere else.

But it sucks, and a lot of people coming from “1st world countries” have no idea how lucky they are, actually. Because there are much worse places to live in then Serbia, and Serbia is a much, much worse place to live than, say, Germany or USA. So, do the math.

As for being payed by Apple for writing here - lol, I wish

I am also not super loaded with money, in fact, if you’re from the US or an EU country, chances are you are better-off than me. My income allows me to get a new iPhone and iPad every few years, and sometimes, much less frequently, a new Mac. I am lucky in that way, that is beyond the reach of the vast majority of Serbian people (though many have iPhones these days).

The reason I am “defending” Apple is because I actually believe what I’m saying. And I like their products. And I consider writing here good fun - it’s actually quite a good exercise for my English.

 

[moulderine]

Surprised at Apple's position on this, I remember antenna gate and in comparison they handled that a lot better.... this bend issue is the only thing really stopping me from getting my first ipad.

Maybe I will get the older design ones, but like to future proof and prefer the extra screen real estate of the pros....real shame.

 

[Unregistered 4U]

Surprised at Apple's position on this, I remember antenna gate and in comparison they handled that a lot better.... this bend issue is the only thing really stopping me from getting my first ipad.

Maybe I will get the older design ones, but like to future proof and prefer the extra screen real estate of the pros....real shame.

The Antenna problem was easily reproducible by pretty much everyone who owned the phone, so there was actually something to DO something about. If just about everyone had bent iPads, perhaps there would be the same response?

 

[ventmore]

Surprised at Apple's position on this, I remember antenna gate and in comparison they handled that a lot better.... this bend issue is the only thing really stopping me from getting my first ipad.

Maybe I will get the older design ones, but like to future proof and prefer the extra screen real estate of the pros....real shame.

Only 74 people have bothered to vote in the poll and of those, only 12 have a bent iPad. If it was a widespread issue I would expect those numbers to be much larger.

You could argue that there are only 74 iPad pro owners on the forum as nobody dare buy one, but I find that highly unlikely!

 

[maflynn]

if it was a widespread issue I would expect those numbers to be much larger.

My take is that the population sample is simply too small to say if the issue is widespread or not. At this point I personally don't know. My opinion is that the iPad Pro is prone to bending simply because its weaker but whether that translates into widespread issues remains to be seen.

 

[AutomaticApple]

If it was a widespread issue I would expect those numbers to be much larger.

Yeah, it doesn't seem like a widespread issue to me either.

 

[JagdTiger]

On the other end of the spectrum is the lowly Fire HD 10:
Jump to 3:40 for the drop/smash test...

For one he did not actually slam the tablet on the side of the table but the Amazon tab is made out of high impact plastic while the apple tab is aluminum which would bend or crack the screen...however the apple has better tech.

I like both and Amazon has free.prims for a bit when the tablet is purchased.

Not a.true test.