What an absolute disaster.
So Friday I find one 14P in stock at a store an hour away from me so I order it through iUP and do courier delivery for Saturday between 1030am and 1230pm.
Saturday comes and I can see the order is out for delivery one minute then the next it days delivered. Which obviously doesn’t make sense since the store is over an hour away. I panic and call apple and they say the courier cancelled the delivery but no worries let’s call the store and see what we can do.
They call the store and I ask if I could make the drive and just pick it up myself, they said absolutely no problem come in. I drive the hour, they make me wait 20 minutes and they come out and tell me they really shouldn’t be giving me the phone since the pick up name is the couriers and not mine but they would make the exception but that I should call apple to get my courier delivery fee returned So I leave, get home and set it up and it’s perfect.
I call Apple and all hell breaks loose. Apparently they are NOT allowed to give a courier delivery phone to the customer directly and the store shouldn’t have done that. They can’t mark the phone picked up because it was technically not by the courier. The Apple rep calls the store and asks how we can resolve and they are like we can’t, there’s nothing we can do and the order will get refunded even though I already have the phone.
So the apple rep and store rep literally get into a huge argument because the rep was trying her best to keep me from making the hour long drive back to the store, they were going back and forth for 30 minutes on how the store messed up and this is not good blah blah blah. So I need to make the drive all over so they can essentially return my phone then let me rebuy it which results in ANOTHER credit check. It’s just so ridiculous. I asked if I could keep the current phone and she said “in theory” but I would most likely have to replace it so they they happen to have one more 256spb PM so she put it on hold.
The Apple rep apologized profusely and she was great about the whole thing but man what a cluster****, so today I’ll head back up and see what happens.