Finally off the phone. One of my lines was not JoD, we managed to switch it to JoD and because it was different than the JoD upgrades I was doing it flew right through the system and I have a ship date of 9/15. Meanwhile my other 5 lines (including my own phone) are in limbo because they were already JoD. Rep told me it would take up to 24 hours for EIPs to arrive in my email. Huzzah! Excellent rep, crap system. How, 9 years into the iPhone era, can companies still be taken unawares by the preorder madness? This is ridiculous and when/if I wake up tomorrow I'm going to go yell at someone. Any suggestions on where I should start because the reps I've talked to have (for the most part) been extremely helpful and almost way too perky.
