Because they are **** at their job and have no idea about quality. No matter the company, the second it goes to the Philippines, any issue off script will not be resolved.
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Carrier iPhone 7/7+ T-Mobile Pre-Order Thread
- Thread starter ciscomata
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Because they are **** at their job and have no idea about quality. No matter the company, the second it goes to the Philippines, any issue off script will not be resolved.
Well, thats nice... They used boxes this year.
I called the local store here in Houston and the lady said they only got 3 regular 7's and they probably wont have any in stores until early December.
That was quick lol! I'm guessing your Eastern time.
Well, thats nice... They used boxes this year.
I can do that but you really think he reads them? Can you imagine how many emails this guy must get
Good. Boy was I pissed when my phone came in a padded envelope last year.
Well, thats nice... They used boxes this year.
Yes, New York... And UPS MyChoice sent email at 4:47 AM saying was ready for pickup (But they dont open until 8:30)
No but his executive admin most likely does, and alerts him of the well written and important ones. Or there is an executive response team.
Ah gotcha, I was about to say since when was UPS so early with their deliveries lol.
He reads them. You may not hear back from him directly though. Last year after sending that email, I received a call from a member of the executive team.
My biggest gripe is that they act as though they're using an Excel spreadsheet on a file server shared by everyone in the company to process phone orders. Terrible setup they have. Combined with what appears to be a total lack of coordination with phone reps and stores with respect to procedures.
Not when I am forced to order over the phone or in-store. In store reps hate doing jump with many claiming it's no longer available. The problem this year is that JOD customers received no promotional incentive whatsoever, while EIP customers basically got a $400+ credit minimum.
Promoting a service and then basically abandoning it less than 12 months later is bait and switching. Considering Iphones are released once a year, Iphone users only jump once anyway.
This year I am just cancelling all jumps and switching to Apple's upgrade program... something I should have done last year.
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If it's the same "center" i'm thinking about since we are local then yeah it's our local distribution/customer center.
I bet when we get our back Plus's they won't be in boxes they'll go back to envelopes lol
And there's never been a US Based customer support person who's been sh*t at thier job, and don't know what they are doing??? Why would it matter who has to go off script? If the person doesn't know what to do off script, why does it matter where they live?
I am from AT&T thread, wondering if any confirmations of 256 + both black models for shipment here?
All T-Mobile does is bait and switch and other shady deals. Like how they changed the iPhone 7 promo to T-Mobile One in the middle of the night without notice knowing most people have had major issues with their preordering.
Change to Tmobile One how? I didn't have to switch to order the iPhone 7. I ordered one on Friday at 11am, and another on Sunday.
You're missing the point, they are apathetic towards non-scripted issues. Seldom will someone there go above and beyond to fix an issue.
I am not surprised though as what would a 3rd world country know about CS or quality.