Carrier iPhone 7/7+ T-Mobile Pre-Order Thread

[Tubamajuba]

So not only was I on hold for 30+ minutes and have to pay a ridiculous down payment for a JoD device that costs the same as the one I'm replacing, but I'm pretty sure the EIP documents were sent to the wrong email address. And of course, T-Mobile has no email address so I can't do anything about this until after work way later today. Wait in line to call, wait in line to chat, or nothing.

As others have said, I can't believe they just don't let us order our phones online. This is a total disaster and it has me thinking twice about staying with T-mobile in the future. How backwards can a company's customer service system be?

EDIT: Just got the EIP documents. I was hasty to assume the worst on that, but I still think this entire process was ridiculously complicated.

 

[Roy Hobbs]

nevermind

 

[CEmajr]

If I had known I could have woken up first thing this morning, jump online and order I wouldn't have sat on hold for an hour and a half last night!

Shipping dates have slipped a little but I am ok with a week later or so and hopefully it moves up.

7+ 32gb black


SHIP DATE 09/27/2016 - 10/10/2016

From what I'm seeing you still can't order online. When I log into my account and click 'upgrade' it puts me into a continuous loop asking me to select my account.

 

[Cyberguycpt]

Can you msg the info as well please?

I read that you came into contact with the president of T-Mobile? How can I contact him? I spoke to 5 reps about going from the original jump plan to jod and they all said I would not have to pay any up front costs. Turns out they want $250 up front for the 7 Plus 256gb model. Ugh!

Your paying for the storage, everyone has to pay that.

 

[Roy Hobbs]

Yeah if JOD customers weren't getting screwed everyone probably would have been praising them I actually had a really good CS Rep. It was just the dam system. Now they are saying JOD is working but I already ordered on Jump 2 and should ship between 9/19 and 9/26 if I order now it will be after 9/29 or more depending on when my order goes through. Black plus 128 GB here.

My order was JOD as well, still best preorder ever

 

[dad0118]

From what I'm seeing you still can't order online. When I log into my account and click 'upgrade' it puts me into a continuous loop asking me to select my account.

I was able to jump online. Not sure about JOD.

 

[Sparkeze]

Stayed up until 3, spent an hour and managed to only get a black 7 32g ordered. Got up 3 hours later and spent 30 min ordering a rose gold 7+ 128g. I got my EIP emails right away, but it took a few hours for the order confirmation email of the first order. Now I'm off to work and annoyed at T-Mobile again.

 

[BucsTom]

Got up at 3AM. I have the original Jump. System down from 3AM to 5:45AM. Finally able to submit order on-line for 128GB Black 7+.

Ship Date 09/27/2016 - 10/10/2016

 

[sparker256]

which phone did you get?

iPhone 7 black 128gb

 

[DADDYDC650]

Your paying for the storage, everyone has to pay that.

I know that now. None of the 5 reps I spoke to let me know when I asked about up front costs.

 

[Cnasty]

I was able to jump online. Not sure about JOD.

I had JoD and was able to order online when I woke up this morning. Just went under my account and phone and then clicked the upgrade button, selected the iPhone 7 I wanted, paid the tax, no down payment as I went with the 32gb, signed the EIP online and then got to the payment screen and done.

Confirmation instantly and email of my signed EIP and estimated shipping date within 10 minutes of completing order.

Wish I had known this as I am dead tired and sat on the phone with Denisha or Danielle or Destiny for 75 minutes before she finally gave up.

 

[dad0118]

I had JoD and was able to order online when I woke up this morning. Just went under my account and phone and then clicked the upgrade button, selected the iPhone 7 I wanted, paid the tax, no down payment as I went with the 32gb, signed the EIP online and then got to the payment screen and done.

Confirmation instantly and email of my signed EIP and estimated shipping date within 10 minutes of completing order.

Wish I had known this as I am dead tired and sat on the phone with Denisha or Danielle or Destiny for 75 minutes before she finally gave up.

Are you sure you actually "jumped"? I did the same thing two years ago, hit upgrade instead of Jump Now and the order was processed wrong. Just FYI.

 

[Anthony T]

I called T-Mobile at exactly 3 AM EST when pre-orders began and didn't have to wait on hold at all, phone was ordered nice and smoothly. 7 Plus, Black, 128GB. However, my estimated shipping date is 09/19-09/26. Wtf? I had to have been one of the first people to order! Lol

 

[xerenthar]

can't tell if one order went through. no EIP, no confirmation, but line now "ineligible to JUMP" and $1 was charged....

 

[muadibe]

I called T-Mobile at exactly 3 AM EST when pre-orders began and didn't have to wait on hold at all, phone was ordered nice and smoothly. 7 Plus, Black, 128GB. However, my estimated shipping date is 09/19-09/26. Wtf? I had to have been one of the first people to order! Lol

I ordered early also. No problem ordering over the phone, except the rep forgot to tell me i had to sign the EIP. Saw it this morning and signed. A different rep told me this morning it would ship on the 16th to arrive on the 19th. This is incorrect. They were giving us the same bad date last year. It will be delivered on the 16th. I was told i was one of the first to order.

Also, I'm upgrading using JOD so was surprised I got an EIP and not a lease agreement. Since i dont want to affect my place in line, will deal with that situation after the phone arrives.

With respect to eligibility, I am on a Simple Choice Family Plan and was eligible.

Ordered the Jet Black 7 Plus 128GB

 

[BPMCH02]

What a nightmare...I called them at 2:50am and got through immediately (good sign). People on the phone were really nice and helpful. After waiting about 55 minutes on hold I was told that the JOD system was down and I could not place my order. I was told that the moment the system came back up I would receive a call back and could not hold because it was a company wide outage. I ended up calling back and got the same answer from someone else at about 4:00am. I then went to sleep and never got any calls back.....I woke up at about 6:55am and called them back...at that point I was able to place my order and get everything finalized and was told there was no delay in shipping at that time (delivery on the 16th).

I then log into my account after signing the EIP and find that my ship date is 10/25 - 11/11 ......

I am so disappointed with T-Mobile right now....

 

[Cnasty]

Are you sure you actually "jumped"? I did the same thing two years ago, hit upgrade instead of Jump Now and the order was processed wrong. Just FYI.

What do you mean "processed wrong"?you didn't get your phone?

 

[carking888]

Being Processed

Estimated to Ship 10/25/2016 - 11/11/2016
Apple® iPhone 7 Plus - Jet Black - 128GB i guess I'm really late

 

[muadibe]

Are you sure you actually "jumped"? I did the same thing two years ago, hit upgrade instead of Jump Now and the order was processed wrong. Just FYI.

I have JOD there was no option to upgrade online. Had to be in store or on phone.

 

[BPMCH02]

Being Processed

Estimated to Ship 10/25/2016 - 11/11/2016
Apple® iPhone 7 Plus - Jet Black - 128GB i guess I'm really late

What a mess.....

 

[thatJohann]

What a nightmare...I called them at 2:50am and got through immediately (good sign). People on the phone were really nice and helpful. After waiting about 55 minutes on hold I was told that the JOD system was down and I could not place my order. I was told that the moment the system came back up I would receive a call back and could not hold because it was a company wide outage. I ended up calling back and got the same answer from someone else at about 4:00am. I then went to sleep and never got any calls back.....I woke up at about 6:55am and called them back...at that point I was able to place my order and get everything finalized and was told there was no delay in shipping at that time (delivery on the 16th).

I then log into my account after signing the EIP and find that my ship date is 10/25 - 11/11 ......

I am so disappointed with T-Mobile right now....

Exact same situation and same shipping date

 

[muadibe]

Will Tmobile be prepared this time? Every year the site crashes

Had an iphone 4s on TMO even before they officially supported the iphone. Sadly, they are NEVER prepared for an iphone launch. Different answers from different reps is the norm. Left hand not knowing what the right is doing. Happens every single time.

 

[Cyberguycpt]

What do you mean "processed wrong"?you didn't get your phone?

You'll probably get your phone but will have to phones to pay for. I did something similar because JOD wasn't working over the phone and didn't want my phone shipping too late. I did it because I just got my latest phone after the Note 7 recall so I can still return mine by the 16th and wont be stuck paying two phone.

 

[dad0118]

What do you mean "processed wrong"?you didn't get your phone?

They weren't going to pay off EIP so had to cancel that order and reorder using jump. Under order status it should say JUMP! Upgrade if done correctly.

 

[boredoftheworld]

Your paying for the storage, everyone has to pay that.

I JoD'd from a 6splus 128g to a 7plus 128g and its costing me over $230 up front. I pay these loons over $300 a month, I expect an occasional thank you for your business, not a sharp poke in the eye.