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Carrier iPhone 7/7+ T-Mobile Pre-Order Thread
- Thread starter ciscomata
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Finally got 2 JoD orders through an hour ago. Of course my wife's rose gold 7 is expected to ship on time and my black 7+ is pushed back to 9/27-10/10. Wouldn't be surprised if it ships on time though--seems like the past 2 iPhone releases had folks with pushed back dates getting them on release day.
Kinda pissed as like many, I was trying to place an order right away at 12 AM PST. Best believe I'll be getting some sort of bill credit because of the usual shenanigans from TMO.
Kinda pissed as like many, I was trying to place an order right away at 12 AM PST. Best believe I'll be getting some sort of bill credit because of the usual shenanigans from TMO.
Then that's no big deal. I will just turn in my old phone when I get the new one.
With how iPhones are handled on T-Mobile I don't see myself staying much longer as this is ridiculous.
So frustrated...called last night at 12:02 and got through no waiting. Rep tried to get my order in but her systems were freezing. Said she would call me right back. Surprisingly she called right back and got all my info and $$ info and tried to put in my order but systems still freezing. She assured me my order would get in. She would send EIP with order confirmation. Nothing so far.....
I called at 301 am and was placed on hold because of a system outage, then told i would receive a call back and no one called me back. I called again around 4 am and placed my order, but was then told the system froze when trying to process the JOD orders. The rep said that my order was entered into the system and that a timestamp was placed on my original call at 305 am to document when my order was placed. She then told me i would have to go to the T-Mobile store to complete the order. I guess I'll have to see how everything plays out. Ordered 2 iPhone 7 +'s one in rose gold and one in black. Also guaranteed me my order would ship on September 15 with overnight shipping arriving on the 16th.
I called at 12(PST) exactly and a rep answered within 30 seconds, told me i was the first one in her line. Ordered a iPhone 7 plus black 128gb and a iPhone 7 plus rose gold 128gb, it took a total of 15 minutes, everything went smoothly. I got my EIP agreement about 5 minutes later and signed them, got confirmation saying i signed them and about 30 min later i got order confirmation on both. Shipping does say 09/19-09/26. She did tell me the shipping system will be all messed up until close to release date when they start shipping out. I'm pretty confident I'm looking at release date delivery hopefully. The time ordered on my order confirmation shows 12:06 am.
I did similar, did the jump option online at about 11:58 before everything went haywire. Original estimate is the same as yours. Have the paperwork all ready to send my old handset back, so at least the jump process worked correctly.
All hell broke loose just after midnight though! Website slow or errored out until about 1am.
Glad I checked early though.
Did we ever get a confirmation on if you need to switch plans to take advantage of the iPhone trade in for iPhone 7? On simple Choice now, with unlimited, and pay 70/month.
This was two years ago, probably iPhone 5s? Whatever it was the trade in vAlue wasn't greater than owed balance, which is what the original jump covers
From what I read on the T Mobile twitter you do not need to switch over plans. I believe even John Legere confirmed this on his twitter.
https://twitter.com/TMobile/status/774231232376963076 That's one I found here recently and there's many more.
Ah gotcha. They messed up my order, did a regular eip instead of the jod. Debating if I want to call them back or just try and sell the phone I had on jod. It was a 6s plus 64gb and owe less than 400.
Absolutely do NOT need to switch. The phone rep I spoke with did not even talk to me about changing anything with the plan.
It's true that we pay for storage but the lease agreement was based on the cost of the phone at each level of capacity (16gb, 64gb and 128gb for iPhone 6s).
This year is no different as the lease should still be based on the cost of the phone.
The key point is that the prices are exactly the same between both iPhone 6s from 2015 & the new 7.
So, using their math we should not have to pay more for a phone at the same value.
I'm in the same boat. Called in and was the first person to speak with my rep. We were on the phone for 70+ minutes before she said she would call me back. I did receive a text from her stating they were still working, but that was 4.5 hours ago...
That is messed up and there should be no charge to move laterally in storage capacity.
I guess we will see! I wouldn't expect them to be able to have 2 phones on the same phone line if it wasn't upgradeable.
I received a new cost for each month for my plan and it's the exact same since my price was the same as the new phone.
I am not calling their asses today that's for sure. Maybe a chat, maaaaaybe
Just a heads up/warning. I got up at 3AM last night and pushed a Jump on Demand upgrade through immediately with a T-Mobile rep. Woke up this morning to no EIP email/confirmation or anything so I called. They didn't have the order and are still trying to put one in for me (their systems are a mess right now). So, if you haven't gotten a confirmation email/text then you may want to call.
I also upgraded using JOD. I ordered at 3 AM and forgot to sign the EIP, which I didn't do until about 6-6:30 AM. I was wondering if that was the reason my shipping date wasn't for the 16th. Hopefully it comes then. If not, no big deal I guess, since a lot of people won't be getting theirs until November lol.