Oh dear T-Mobile. <sigh>
So I placed my original order for two phones on the 12th. 7 Silver 128 GB and 7+ Black 128 GB. And I've been sitting here patiently and quietly waiting, knowing that I would have a little bit of a wait ahead of me since I didn't order until Day 3. I'm cool with that. I got in line late.
A text from T-Mobile came in this morning saying that I could get one of my devices sooner than the other, but only if I called T-Mobile. So I called them and sure enough, since both iPhones were on the same order, they could not ship out one sooner than the other. (Why, I don't know.) So T-Mo said that I had to cancel my existing order and place two new orders, one for each phone. I said no way since I would lose my place in line. They assured me up and down that I would not lose my place in line. After some hesitation, I went ahead and let them do it. Took forever, had to give them the IEMIs again for my trade-ins, sign new EIPs, etc.
As expected, the wife's 7 Silver 128 GB will now ship in a couple of days. Cool, but she could care less when it gets here. As for my 7+ Black 128 GB? Well, before the estimated ship date was Nov 1-Nov 15. Now thanks to this process and despite their reassurances, the system shows my new ship date as Nov 24-Dec 12.
ARRRRRGH! I know, I know, it will probably ship sooner, but this is really frustrating. I had to waste another 52 mins of my life on the phone with T-Mobile today and now I'm left with this.
John Legere says that T-Mobile is all about reducing pain points for the customer. Well, the simple act of getting a device is incredibly painful. Last year, I had to make 6 follow-up phone calls over the course of 5 months for them to finally apply my trade-in credits properly, and just today I had toss aside 52 mins of my day just to get my order right, which should have been done correctly the first time.
I love T-Mobile's network and monthly plan/benefits that I receive, but ordering a new device through them = MASSIVE time waster.
