Carrier iPhone 7/7+ T-Mobile Pre-Order Thread

[effort]

It should be noted that I, too, have reached out to Art Lucero on a Twitter DM just hours ago describing all the BS I went through during this preorder.

I was up at 12:01 AM PST during pre-order and got through right away, but the rep kept attributing the order not being able to go through to the large volume of orders that were coming in at the time. After hours of trying and with an escalation to a manager, we came to find that my account was one of very few that had a "glitch" where T-Mo's order system would not take the order. The manager told me she had to get an engineer on it and I finally was able to sign my EIP two days later! We both agreed that it was nothing to stress over because I would be able to go into a store and get one early on launch day and I did just that... only to find that the store only had ONE phone that morning.

Such BS! I am hoping that Lucero gets back to my Twitter DM and something is done because T-Mo's system inconvenienced me.

 

[au93stin]

To all these people saying they spoke to executives and got prioritized... I have been told by an executive that they have NO way of prioritizing orders, this is after a supervisor advised me one of my orders was prioritized. I emailed Art and he had an executive support member contact me. I don't understand how these people are able to say such different things...

 

[TonkotsuRamen]

It should be noted that I, too, have reached out to Art Lucero on a Twitter DM just hours ago describing all the BS I went through during this preorder.

I was up at 12:01 AM PST during pre-order and got through right away, but the rep kept attributing the order not being able to go through to the large volume of orders that were coming in at the time. After hours of trying and with an escalation to a manager, we came to find that my account was one of very few that had a "glitch" where T-Mo's order system would not take the order. The manager told me she had to get an engineer on it and I finally was able to sign my EIP two days later! We both agreed that it was nothing to stress over because I would be able to go into a store and get one early on launch day and I did just that... only to find that the store only had ONE phone that morning.

Such BS! I am hoping that Lucero gets back to my Twitter DM and something is done because T-Mo's system inconvenienced me.

A lot of people were not able to placed their orders due to T-Mobile being down. I sent an email to their exec team with almost the same thing on your post and all I got was an apology and the guy kept repeating my estimated shipping date. Maybe you'll have better luck.

 

[emokid319]

Are people with the 9/27-10/10 time frame getting charged or shipping notices yet?

Not yet for me

 

[Agent OrangeZ]

To all these people saying they spoke to executives and got prioritized... I have been told by an executive that they have NO way of prioritizing orders, this is after a supervisor advised me one of my orders was prioritized. I emailed Art and he had an executive support member contact me. I don't understand how these people are able to say such different things...

It's called "Blowing smoke up their ___" to get them to shut up!

 

[jgelin]

To all these people saying they spoke to executives and got prioritized... I have been told by an executive that they have NO way of prioritizing orders, this is after a supervisor advised me one of my orders was prioritized. I emailed Art and he had an executive support member contact me. I don't understand how these people are able to say such different things...

I’ve also been told such a list does not exist.

It's called "Blowing smoke up their ___" to get them to shut up!

But then there are those who have had things expedited, and their phones come much earlier than what they were initially quoted so there is some validity to it.

 

[Joshua Moore]

Been playing with my 7 plus a while since I got it this morning . Reporting no "hissgate" that I can notice at all while under load

 

[phon]

I have 2 iPhone 7+ preordered in 2 different dates.
Now they have the same tracking #, 2.40LBS. Is it seemed right in One package?
Thanks

 

[TonkotsuRamen]

To all these people saying they spoke to executives and got prioritized... I have been told by an executive that they have NO way of prioritizing orders, this is after a supervisor advised me one of my orders was prioritized. I emailed Art and he had an executive support member contact me. I don't understand how these people are able to say such different things...

I'm sure there is a way to prioritize it but they're not going confirm they can do it. Imagine everyone call in to try to get their order prioritized. Would be a nightmare for T-Mobile.

 

[codyjaymke]

Just got charged as well. Matt black 32gb plus ordered at 10:07am pacific. Dates were 9/27- 10/10. Feels good to be alive.....

Ordered mine at the exact same time and same shipping dates. Hopefully I see something soon!

 

[Mantahoe]

Executive Office:

But here's the thing. The rather obvious thing. If it's a genuine issue, a messed up order or a lie from the reps, a faulty device, I understand contacting the "executive office". Some of us are contacting them for no damn reason. Simply to get the phone expedited because we can't wait to get it.

Can't help but feel like we're all a bunch of entitled "kids" whining for no reason. I'm quite sure the T-Mobile reps feel the same way too.

If you think about it...it's true. Don't flame me. Just being honest. I've contacted them too & they did nothing. Cause they can't do anything. Phones are missing and it's simply Apple's issue.

 

[brandon sanchez]

A lot of people were not able to placed their orders due to T-Mobile being down. I sent an email to their exec team with almost the same thing on your post and all I got was an apology and the guy kept repeating my estimated shipping date. Maybe you'll have better luck.

if you have issues with the system cause of large volume thats not their fault. i was given 3 different order numbers by 3 different people given a date of sep19-27 with no email sent to me for the e-signature and come to find out that my order was never placed. just like any other company if are with them long enough they will give you benefits. that how all companies were. they do have the ability to move people up. they have a list on the system that they can edit just like verizon, sprint, and att.

 

[Aronlevine]

Not yet for me

I got charged

 

[xxofmark]

Been playing with my 7 plus a while since I got it this morning . Reporting no "hissgate" that I can notice at all while under load

Thanks for this! Sounds like they're just random defective batches. Know some people here received #hissgate new iPhone 7's. Arg.

Does the hiss only effect iPhone 7 PLUS or both? That honestly would bother me. Especially after having 4 perfectly quiet iPhones. AND IF I COULD HEAR IT IN MY VIDEOS & CALLS, oh hells no! I'll be at the Apple Store real quick. Lol.

 

[juant87]

t-mobile just texted me still expecting to ship my iPhone still in nov so bogus!

 

[Illuminated]

Grrr. Going to the dump that is known as Commerce City to pick up the phone.

 

[evotion]

I have an order number with #1764xxxx and I'm in the same date frame as you. I ordered 9/10 around 3PM PST and won't see my phones for 2 months. Awesome.

 

[TonkotsuRamen]

if you have issues with the system cause of large volume thats not their fault. i was given 3 different order numbers by 3 different people given a date of sep19-27 with no email sent to me for the e-signature and come to find out that my order was never placed. just like any other company if are with them long enough they will give you benefits. that how all companies were. they do have the ability to move people up. they have a list on the system that they can edit just like verizon, sprint, and att.

I'm not saying they can't do anything. I'm sure they can move people up but I'm going to force the guy to move me up if he says he can't do it. If someone is able to get moved up because T-Mobile messed up than good for them.

 

[Armohe22]

I dont k

I have an order number with #1764xxxx and I'm in the same date frame as you. I ordered 9/10 around 3PM PST and won't see my phones for 2 months. Awesome.

I am pretty sure we are going to receive our phones by October...

 

[evotion]

I dont k

I am pretty sure we are going to receive our phones by October...

I wish I could be that hopeful, but no doubt Apple is going to screw everyone over and keep stock for themselves in light of their 10/8 promise. Everyone is receiving right at the beginning of their quoted dates, so if it comes sooner, great. If not, whatever.

 

[zone23]

So what are you guys saying, if I call T-Mobile and act like an entitled whiny baby I can get my order date moved up?

 

[Paulshaqz]

Yup same quote.

 

[alphacen]

To all these people saying they spoke to executives and got prioritized... I have been told by an executive that they have NO way of prioritizing orders, this is after a supervisor advised me one of my orders was prioritized. I emailed Art and he had an executive support member contact me. I don't understand how these people are able to say such different things...

This isn't true. I had an executive call me today that said certain orders were prioritized depending on the failing.

 

[brandon sanchez]

there are 7 out of 13 planes in the air right now heading to kentucky. there should be people being charged over the night.

 

[Aronlevine]

Grrr. Going to the dump that is known as Commerce City to pick up the phone.

Colorado right on I am Fort Collins