Same thing happened to me. I have Verizon. I had to manually call Verizon and have them add to my line. They said because I turned new phone on and old phone was on also stopped the activation process. Make sure old phone is off and when you turn on new phone should automatically activate, according to VW.
[doublepost=1474119396][/doublepost]Ordered 7 plus, apple black, 32 gb, @ 0323 est, 9-9-16 Had 9-28-16 expected ship date. Received alert from my cc that charge was pending from VW. Received email this am, 17 Sep @ 0702 with ship date, 17 Sep and arrive 20 Sep.