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Carrier iPhone 7 Plus "No Service" (VZW)

I did my part and called Verizon and used the ticket/reference number. They took down my comments and told me they will continue to escalate this until a resolution is found.

Potentially might be an issue with the antenna bands or something. So we will seeeee.....
 
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Went to Verizon and they acted like I was the only person in Colorado experiencing this. They swapped SIM. Drove down road and boom, no signal. Had wife check hers and she had LTE. Verizon lady said next step go to Apple if I have issues. Going to head to apple and ask for my old phone back until this gets fixed.
 
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Ok well I just drove to work using the same highway I did last night. The spot where I had no service for 5-10 mins, of course I had full dots of LTE. Also I noticed the phone properly tracking each cell site. My signal strength was mostly 4-5 dots as opposed to 2-3. Also had zero drop outs. The only thing different between today and yesterday is I turned on the location service for cell network search. Anyone else have that off and having issues or do you guys have that on?

I'm at work now, on the same spot I was yesterday and now have full dots of LTE and speeds have more than doubled when I do a speed test.
 
cbreze said:
Is the Verizon issue localized to one part of the country? I'm seeing most seem to be from the eastern portion of the U.S.
I'm in Oregon. Possible to maybe say where your located by state? I'm on the fence about getting this phone and sure as hell don't want to plop down all that cash for a device with a major issue right out of the gate. TIA
Click to expand...

Appears those of us in the metro ny area and north NJ are experiencing it the most.
 
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dictoresno said:
Ok well I just drove to work using the same highway I did last night. The spot where I had no service for 5-10 mins, of course I had full dots of LTE. Also I noticed the phone properly tracking each cell site. My signal strength was mostly 4-5 dots as opposed to 2-3. Also had zero drop outs. The only thing different between today and yesterday is I turned on the location service for cell network search. Anyone else have that off and having issues or do you guys have that on?

I'm at work now, on the same spot I was yesterday and now have full dots of LTE and speeds have more than doubled when I do a speed test.
Click to expand...

I have had that on the whole time and still having issues.
 
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I contacted Verizon and they said the reference number was invalid. They went ahead and opened a new ticket *sigh*

Out of frustration of not being able to use my phone for a week, I sat on the line for 2 hours waiting for them to process my return. Ironically the call dropped twice with "No Service." I refuse to spend $800 and have a non-functional phone where I have to reset it via airplane mode multiple times.

Obviously the issue isn't huge as only a small number of us have written in the thread. They don't address issues unless it is a larger scale.
 
Had this same issue. I bought my phone through Verizon on release day, but I went to Apple and told them I experienced the issue when the phone was brand new, and when using a SIM from another phone. Almost no question, they replaced it immediately. So far, the drive home was locked in LTE, like always with my 6S. Will let you know if it improves after the drive to work Monday.

I wish I took pictures, but I noticed the refurbished or replacement phone Apple gave me had noticeably darker antennae lines compared to my day one iPhone 7 Silver 128GB which had antenna lines which were brighter white. Probably nothing, but would be interested to see comparisons.

Never had this happen, maybe its new, but the Apple rep said my phone was going to be delivered to engineers, and asked if they had my permission to contact me and ask me specifics of the issues. Either that is new, or they know something is wrong.
 
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Maybe they are finally rectifying the issues then. I've never had that setting on on my iPhone 6 and never had the issues either. But up for trying anything.
 
Maarked said:
Had this same issue. I bought my phone through Verizon on release day, but I went to Apple and told them I experienced the issue when the phone was brand new, and when using a SIM from another phone. Almost no question, they replaced it immediately. So far, the drive home was locked in LTE, like always with my 6S. Will let you know if it improves after the drive to work Monday.

I wish I took pictures, but I noticed the refurbished or replacement phone Apple gave me had noticeably darker antennae lines compared to my day one iPhone 7 Silver 128GB which had antenna lines which were brighter white. Probably nothing, but would be interested to see comparisons.

Never had this happen, maybe its new, but the Apple rep said my phone was going to be delivered to engineers, and asked if they had my permission to contact me and ask me specifics of the issues. Either that is new, or they know something is wrong.
Click to expand...

I wonder if indeed it's the phones antennas. But that can't explain how T-Mobile fixed it with software.
 
dictoresno said:
I wonder if indeed it's the phones antennas. But that can't explain how T-Mobile fixed it with software.
Click to expand...

It makes you wonder if we are the only unlucky souls to get problematic devices. This is starting to flare up my OCD. Damn you VRZ and Apple. *twitch...twitch..*
 
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djinn said:
Went to Verizon and they acted like I was the only person in Colorado experiencing this. They swapped SIM. Drove down road and boom, no signal. Had wife check hers and she had LTE. Verizon lady said next step go to Apple if I have issues. Going to head to apple and ask for my old phone back until this gets fixed.
Click to expand...
So Colorado now. So not seeming to be location based. I wonder how many are really experiencing this and don't come in here to state the issue. Furthermore it's always been my experience that dealing with store reps especially Verizon they seem trained to make it sound like no one else has complained, your the first I've heard of this problem. Once corporate acknowledges the problem the reps suddenly change their tune.
 
I'm getting voice mails now without the phone ever ringing. I'll give it to the 14 day return policy then I'm back to the 6s plus.
 
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So I tried calling my phone to show the handoff between the apple watch and phone and my phone would not ring. I am so sick of this issue with service on Verizon. I literally called my phone 3 times from my desk phone and it wouldn't ring on the phone. Just ring for a few seconds and go to voicemail. Had 2-3 dots and on LTE. If i leave my phone in my pocket and walk around it drops to no service. Cant wait to hear what apple has to say thursday when I go in.
 
cbreze said:
Is the Verizon issue localized to one part of the country? I'm seeing most seem to be from the eastern portion of the U.S.
I'm in Oregon. Possible to maybe say where your located by state? I'm on the fence about getting this phone and sure as hell don't want to plop down all that cash for a device with a major issue right out of the gate. TIA
Click to expand...
Verizon was really shi*ty for me on the east coast. West isn't as bad.
[doublepost=1474748999][/doublepost]
The Tos said:
So I tried calling my phone to show the handoff between the apple watch and phone and my phone would not ring. I am so sick of this issue with service on Verizon. I literally called my phone 3 times from my desk phone and it wouldn't ring on the phone. Just ring for a few seconds and go to voicemail. Had 2-3 dots and on LTE. If i leave my phone in my pocket and walk around it drops to no service. Cant wait to hear what apple has to say thursday when I go in.
Click to expand...

I don't think it has anything to do with apple but easy enough test, ask someone who has a sprint sim to pop theirs in and see if they're still having the issues...or att or T-Mobile if there's service.
 
djinn said:
This has been an issue since day one


My phone won't get back on network. I have to use target wifi. Heading over to Verizon to see what they say. If they can't help, going back to Att.
Click to expand...

I'm actually from Australia, so it's not just a Verizon issue. After a few SIM reinserts, phone turned on and off a thousand times and a thousand airplane mode presses and a network settings reset, my phone decided to show service and data was working.

I'm still worried it's going to muck up again, is ir just worth getting a replacement phone once I get back from holidays?
 
xxjrsmith3xx said:
NYC here..I just posted about this and someone redirected me here. Though I am not losing service but I'm droping down to 3G/4G is the same area all my 6s have good LTE. Here what I've posted https://forums.macrumors.com/threads/all-my-new-iphone-7-stuck-in-3g.2001047/#post-23590615
Click to expand...
Welcome!

Here's what we know right now:

* The exact issue is your phone will drop off LTE and bounce between 1x/3G. You probably won't go back to LTE without going to Airplane Mode and back. If you're using VoLTE, your call will drop as well.
* SIM swaps and device swaps don't do anything
* 10.0.2 (new general release) and 10.1 beta 1 do not fix the issue
* There is an active issue logged at Verizon. You need to call 611 and ask for tier 2 technical support and explain that this is a widespread issue and that it is being tracked in their issue tracking system under the number 102095-091716.
* Turning off VoLTE (Settings > Cellular > Cellular Data > Data Only) helps control dropped calls, but not data dropping to 1x/3G
* The problem is worse when you're moving between towers (esp. in a car), but can happen staying in one place
* The most current carrier version is Verizon 25.1
* The most current PRL is 15480
* The most current modem firmware is 1.00.04 (which is installed with 10.0.2)
* The 10.1 beta 1 uses Verizon carrier version 25.5 (which does not fix this problem)
 
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