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Carrier iPhone 7 Plus "No Service" (VZW)
- Thread starter mikes63737
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Hey guys. I have an open ticket with level 2 support over similar issues but my new iPhone 7+ won't stay connected to my LTE network extender... similar issue though.
A few times when I just restarted my phone, it would boot in to "No Service" and stay there no matter what I toggled on and off. I'd have to hard reset the phone to get it to get service.
Luckily I haven't had any noticeable issues driving yet. I've done SIM swaps, etc nothing works.
Question for you guys: when you all get No Service have you checked your settings and About? My phone when it switches to No Service loses the ICCID line. There's a SIM in the phone, but it's like it's not detecting the SIM. Like I said SIM swaps don't fix it... I just stopped restarting my phone.
Really hope it's just a carrier settings and/or Apple software update that is needed. Either way, I told Verizon to send me a new 7+ (expected November delivery!!) and will replace this one with the new one if the problem isn't resolved. No Verizon stores in my area have any Pluses and don't want to downgrade back to the 6s.
By the way, I'm in south Florida. And my 6s Plus had none of these issues with the LTE extender or dropping to No Service/3G.
[doublepost=1474802849][/doublepost]Btw if you guys check out the [UK] thread here that has their iPhone 7 losing 4G service, those guys are experiencing the same thing with the Three network in the UK.
Their network has escalated this to Apple and they're all waiting for a fix. Hopefully Verizon hears us and does the same for us. Check their thread out guys.
A few times when I just restarted my phone, it would boot in to "No Service" and stay there no matter what I toggled on and off. I'd have to hard reset the phone to get it to get service.
Luckily I haven't had any noticeable issues driving yet. I've done SIM swaps, etc nothing works.
Question for you guys: when you all get No Service have you checked your settings and About? My phone when it switches to No Service loses the ICCID line. There's a SIM in the phone, but it's like it's not detecting the SIM. Like I said SIM swaps don't fix it... I just stopped restarting my phone.
Really hope it's just a carrier settings and/or Apple software update that is needed. Either way, I told Verizon to send me a new 7+ (expected November delivery!!) and will replace this one with the new one if the problem isn't resolved. No Verizon stores in my area have any Pluses and don't want to downgrade back to the 6s.
By the way, I'm in south Florida. And my 6s Plus had none of these issues with the LTE extender or dropping to No Service/3G.
[doublepost=1474802849][/doublepost]Btw if you guys check out the [UK] thread here that has their iPhone 7 losing 4G service, those guys are experiencing the same thing with the Three network in the UK.
Their network has escalated this to Apple and they're all waiting for a fix. Hopefully Verizon hears us and does the same for us. Check their thread out guys.
Hey man, I'm from Australia and had a no service drop last night completly random. Mine was jammed for about 45 minutes and then came back to life. Got in touch with Apple support via twitter and DM'd back and forth and said that they wanted to run some diagnostics on my phone to resolve the issue (or find a cause)
Unfortunately I'm away on holidays until tuesday so once I get back I'll be in touch with them to get a diagnostic test underway! They wanted a wifi connection which I don't have, only data.
They did open a case and gave me a case number so hopefully it'll get word around quick.
My only issue with this is I would've figured the phone would say no SIM. There was a no SIM issue years ago that was hardware related.
I'm so effing annoyed at this... My phone is like this for half an hour now
7+ ... 6
7+ ... 6
Strange. I downloaded the free app "Open Signal". After comparing to data using field test mode, I can see I'm connected to a tower that technically isn't the closest to me, it currently gives me 4-5 dots of LTE and has never dropped out on me. When I get to work later I'll check which tower it's connected to.
The people on Howard forums seem to thing it's a problem with the handoffs.
"If you go in field test when the drop happens you'll notice it's an issue with the phone clinging onto AWS/PCS LTE & instead of dropping off to 700 MHz LTE, the phone drops to CDMA. I reached out to someone in Verizon PR with that reference number & a relatively through description of the issue. With the info I provided they should be able to narrow down the cause."
Now this could hold some weight. I'm on the 1700 MHz band 4 out where I live. Maybe where I work and along the route there it's all 700 MHz.
"If you go in field test when the drop happens you'll notice it's an issue with the phone clinging onto AWS/PCS LTE & instead of dropping off to 700 MHz LTE, the phone drops to CDMA. I reached out to someone in Verizon PR with that reference number & a relatively through description of the issue. With the info I provided they should be able to narrow down the cause."
Now this could hold some weight. I'm on the 1700 MHz band 4 out where I live. Maybe where I work and along the route there it's all 700 MHz.
I purchased a 7plus Verizon phone to use on T-Mobile last week and am having a similar yet different issue as well. I've noticed that when out traveling or at work I lose LTE connection and it defaults to wifi for a minute or so but then comes back on it's own if I disable wifi. Obviously the work around is to disable wifi but then when I'm home I have to remember to toggle it back on. Could this be somehow related to this threads members problems as well?
Or maybe I need to register the phone with T-Mobile as I just popped my sim in from my old 6s plus which never had issues? Would that even matter at all?
Or maybe I need to register the phone with T-Mobile as I just popped my sim in from my old 6s plus which never had issues? Would that even matter at all?
Popping in the SIM card is all you need to do. So you're using a Verizon iPhone on t-mobile and experiencing LTE dropouts or no service?
I'm on the phone with Verizon now, they say that issue tracking number we have been using isn't valid anymore.
on the line with the rep now, has no way to look this number up. only number he can see is my individual tracking number that was texted to me that started with NZXXXXXXXXXXXX. he said the next higher step above him was their wireless resolutions center which is their back office that distributes these tickets to field engineers.
he said theres no way for customer interaction with them, and they may use their own kind of internal numbering system which he can't see.
he also told me he added me to a "master list" that was for the exact issue we were describing, but had no way to tell me how many others were on this list. he thinks its a software issue they are aware of and will hopefully rectify sooner than later.
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wow wait a sec, I thought t-mobile fixed this issue on their network. maybe this is hardware related?
Under settings > general > about what is the carrier Verizon you're on? 25.2?
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Update. Sad to report, my replacement iPhone 7 is exhibiting the same behavior in my limited travel around town. I will know more after Mondays trip to work, but I'm anticipating the issue will be there. Hopefully this is more of an indication that its a software issue and fixable.
I'm not sure why people are consistently cheering for T-Mobile and that we should get T-Mobile engineers for Verizon. The article here clearly states that their own carrier update + iOS 10 bricked all phones. It is not iPhone 7's but anyone that did the update to iOS 10.
I can see this being a hardware issue that is not prominent and very small scale. As I've stated before, there are millions of phones out in the same cities that we are affected in. Only a small number of people are affected, hence no action from either Verizon or Apple. If everyone's phone was affected then it would've massively blown up with lines out the door as a previous poster said.