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Carrier iPhone 7 Plus "No Service" (VZW)

ok gentlemen, heres my report

Before the above fix - this was the rundown
  • over the past week on my drive home, I've only seen 2-3 dots of LTE throughout 95% of my drive
  • the other 5% was a mix of full LTE, No Service, 1x/3G
  • tracking from one tower to the next seemed to have no obvious effect in relation to signal dots
  • at least once or twice, I would drop to 3G or No Service
This was my 40 minute drive home tonight, after the fix

  • surface streets leading to the highway, phone refused to leave 2-3 dots of LTE, getting worried as this was status quo
  • hit the highway: phone properly tracked cell towers. as I approached them, signal went to full 5 dots of LTE
  • in between towers, it would drop to 3-4 dots of LTE
  • far stretches between towers, over long hills and heavy wooded areas, I saw 2-3 dots. it would go back to 4-5 as I approached the next cell site
  • places where my signal dropped to 3G/1x or No Service over the past few days, remained 4-5 dots of LTE
  • instances of 1x/3G: 0
  • instances of No Service: 0
  • 80% of the trip was spent at full 5 dots of LTE
  • 10% of the trip was spent at 3-4 dots (mostly right before hand off)
  • 10% of the trip was spent at 2 dots (far reaches in between)
  • 0% spent at 1 dot
My steps to perform the "fix"

  1. on the phone, turn off LTE voice. leave it as data only
  2. turn off wifi calling under the phone settings menu (probably doesn't matter but did it anyways)
  3. log into your My Verizon account and turn off the HD Voice add on. (Manage products and apps > Manage your products) > click remove from account
  4. wait the specified 15-30 mins
  5. reset network settings on the phone
  6. once its time, go back into the account and add HD Voice back onto the account.
  7. turn on LTE Voice/Data again in the phone settings menu
Ok folks, it seemed to work for me tonight. Lets pray this is it!!!!
 
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dictoresno said:
ok gentlemen, heres my report

Before the above fix - this was the rundown
  • over the past week on my drive home, I've only seen 2-3 dots of LTE throughout 95% of my drive
  • the other 5% was a mix of full LTE, No Service, 1x/3G
  • tracking from one tower to the next seemed to have no obvious effect in relation to signal dots
  • at least once or twice, I would drop to 3G or No Service
This was my 40 minute drive home tonight, after the fix

  • surface streets leading to the highway, phone refused to leave 2-3 dots of LTE, getting worried as this was status quo
  • hit the highway: phone properly tracked cell towers. as I approached them, signal went to full 5 dots of LTE
  • in between towers, it would drop to 3-4 dots of LTE
  • far stretches between towers, over long hills and heavy wooded areas, I saw 2-3 dots. it would go back to 4-5 as I approached the next cell site
  • places where my signal dropped to 3G/1x or No Service over the past few days, remained 4-5 dots of LTE
  • instances of 1x/3G: 0
  • instances of No Service: 0
  • 80% of the trip was spent at full 5 dots of LTE
  • 10% of the trip was spent at 3-4 dots (mostly right before hand off)
  • 10% of the trip was spent at 2 dots (far reaches in between)
  • 0% spent at 1 dot
My steps to perform the "fix"

  1. on the phone, turn off LTE voice. leave it as data only
  2. turn off wifi calling under the phone settings menu (probably doesn't matter but did it anyways)
  3. log into your My Verizon account and turn off the HD Voice add on. (Manage products and apps > Manage your products) > click remove from account
  4. wait the specified 15-30 mins
  5. reset network settings on the phone
  6. once its time, go back into the account and add HD Voice back onto the account.
  7. turn on LTE Voice/Data again in the phone settings menu
Ok folks, it seemed to work for me tonight. Lets pray this is it!!!!
Click to expand...

So your saying after doing the "fix" it stop dropping down to 3g or no service that you were getting before?
 
xxjrsmith3xx said:
So your saying after doing the "fix" it stop dropping down to 3g or no service that you were getting before?
Click to expand...

Damn, that long ass post wasn't clear enough?? Lol

As of tonight's drive home, it appeared to be working perfectly fine. No service drops, no 1x/3G and perfect tower handoffs. Will it remain problem free? I don't know. Fingers crossed. But sure seems like it worked.
 
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Well I removed HD voice over an hour ago and I can't put it back on yet. I'll check again when I wake up.
 
Also on a side note, my phone is currently connected to a farther away tower than one I connected to this morning. I'm showing 4 dots of LTE using a farther away tower vs this morning on a closer tower on 3 dots.
 
dictoresno said:
ok gentlemen, heres my report

Before the above fix - this was the rundown
  • over the past week on my drive home, I've only seen 2-3 dots of LTE throughout 95% of my drive
  • the other 5% was a mix of full LTE, No Service, 1x/3G
  • tracking from one tower to the next seemed to have no obvious effect in relation to signal dots
  • at least once or twice, I would drop to 3G or No Service
This was my 40 minute drive home tonight, after the fix

  • surface streets leading to the highway, phone refused to leave 2-3 dots of LTE, getting worried as this was status quo
  • hit the highway: phone properly tracked cell towers. as I approached them, signal went to full 5 dots of LTE
  • in between towers, it would drop to 3-4 dots of LTE
  • far stretches between towers, over long hills and heavy wooded areas, I saw 2-3 dots. it would go back to 4-5 as I approached the next cell site
  • places where my signal dropped to 3G/1x or No Service over the past few days, remained 4-5 dots of LTE
  • instances of 1x/3G: 0
  • instances of No Service: 0
  • 80% of the trip was spent at full 5 dots of LTE
  • 10% of the trip was spent at 3-4 dots (mostly right before hand off)
  • 10% of the trip was spent at 2 dots (far reaches in between)
  • 0% spent at 1 dot
My steps to perform the "fix"

  1. on the phone, turn off LTE voice. leave it as data only
  2. turn off wifi calling under the phone settings menu (probably doesn't matter but did it anyways)
  3. log into your My Verizon account and turn off the HD Voice add on. (Manage products and apps > Manage your products) > click remove from account
  4. wait the specified 15-30 mins
  5. reset network settings on the phone
  6. once its time, go back into the account and add HD Voice back onto the account.
  7. turn on LTE Voice/Data again in the phone settings menu
Ok folks, it seemed to work for me tonight. Lets pray this is it!!!!
Click to expand...

This is promising! At least it looks like we are getting somewhere and narrowing down the issue. Just followed your steps and am waiting the fifteen minutes for HD voice to be removed fully before I re-enable it. I'm anxious to test it on my work commute tomorrow morning!
 
Just got a new iPhone 7 Verizon model.
Been stuck on 3G cant get it to change to LTE all other phones in the house are on LTE so the coverage is not the issue. Tried everything I can think of but still on 3G. Anyone has any suggestions or had this issue and has a fix? Please advise. Thanks.

Currently updated to iOS 10.0.2
 
dictoresno said:
Damn, that long ass post wasn't clear enough?? Lol

As of tonight's drive home, it appeared to be working perfectly fine. No service drops, no 1x/3G and perfect tower handoffs. Will it remain problem free? I don't know. Fingers crossed. But sure seems like it worked.
Click to expand...
Its about to be 1 HR and HD voice still on my account....
 
xxjrsmith3xx said:
Its about to be 1 HR and HD voice still on my account....
Click to expand...

Past the fifteen minutes for me and it's still on mine also. Gonna try to remove it again and then mess with it after I wake up.. The system must lag at night.

Edit: removed it again and it was taken off instantly. Going to enable it now.
 
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dotFIVE said:
Past the fifteen minutes for me and it's still on mine also. Gonna try to remove it again and then mess with it after I wake up.. The system must lag at night.

Edit: removed it again and it was taken off instantly. Going to enable it now.
Click to expand...
Same thing for me hahaa just added and turn it back on for VoLTE on my phone lets see what happens for me.
 
Alright, followed the steps and got everything reset and squared away. Will report back in the morning with my commute reception results!
 
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As for my Verizon 7plus Iphone with T-Mobile service issues,(where it drops LTE and tries to connect to wifi as I travel) resetting network settings seemed to have fixed this.

Ran errands yesterday and phone did the usual lose service and tried to connect to wifi. Noticed this while I approached and parked at a Walgreens. I was thinking since I restored from backup from my 6s plus when I bought the new 7, it has all the past wifi logins stored from the backup and as I approached or drove by these places (Starbucks,Walgreens,Panera etc, all with free wifi that I've used) that's what may have caused it to try to connect to wifi and drop the LTE connection?

So I reset all network settings and on the drive back home it did not drop LTE once. Now before I get too excited, on my way into work today will be the true test as it's a 25 mile one way drive, where I would lose connection frequently during that trip.
We'll see how that goes.
My wifes 7plus does not exhibit this behavior at all,(put it side by side with mine yesterday as we were traveling,also restored from a backup) but her's came from T-Mobile, strictly a GSM phone.
 
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alee said:
Could be anything really -- best theory I've seen here has to do with specific bands and phones connecting and hanging onto towers that aren't the closest.

Yes... Field Test Mode. http://www.ubersignal.com/field-test-mode
Click to expand...
Thanks for the reminder on permanent field test mode... I was also referring to people talking about telling what tower band they are using... I don't see any of the apps actually giving that data....
 
What other manufacturers are using the same modem? And are they expierencing the same issues
 
dictoresno said:
ok gentlemen, heres my report

Before the above fix - this was the rundown
  • over the past week on my drive home, I've only seen 2-3 dots of LTE throughout 95% of my drive
  • the other 5% was a mix of full LTE, No Service, 1x/3G
  • tracking from one tower to the next seemed to have no obvious effect in relation to signal dots
  • at least once or twice, I would drop to 3G or No Service
This was my 40 minute drive home tonight, after the fix

  • surface streets leading to the highway, phone refused to leave 2-3 dots of LTE, getting worried as this was status quo
  • hit the highway: phone properly tracked cell towers. as I approached them, signal went to full 5 dots of LTE
  • in between towers, it would drop to 3-4 dots of LTE
  • far stretches between towers, over long hills and heavy wooded areas, I saw 2-3 dots. it would go back to 4-5 as I approached the next cell site
  • places where my signal dropped to 3G/1x or No Service over the past few days, remained 4-5 dots of LTE
  • instances of 1x/3G: 0
  • instances of No Service: 0
  • 80% of the trip was spent at full 5 dots of LTE
  • 10% of the trip was spent at 3-4 dots (mostly right before hand off)
  • 10% of the trip was spent at 2 dots (far reaches in between)
  • 0% spent at 1 dot
My steps to perform the "fix"

  1. on the phone, turn off LTE voice. leave it as data only
  2. turn off wifi calling under the phone settings menu (probably doesn't matter but did it anyways)
  3. log into your My Verizon account and turn off the HD Voice add on. (Manage products and apps > Manage your products) > click remove from account
  4. wait the specified 15-30 mins
  5. reset network settings on the phone
  6. once its time, go back into the account and add HD Voice back onto the account.
  7. turn on LTE Voice/Data again in the phone settings menu
Ok folks, it seemed to work for me tonight. Lets pray this is it!!!!
Click to expand...

All I did was disable and re-enable HD on my account. The phone automatically switched over. It was within a few secs.

Have you tried flipping airplane mode on to test recovery?
 
dictoresno said:
My steps to perform the "fix"

  1. on the phone, turn off LTE voice. leave it as data only
  2. turn off wifi calling under the phone settings menu (probably doesn't matter but did it anyways)
  3. log into your My Verizon account and turn off the HD Voice add on. (Manage products and apps > Manage your products) > click remove from account
  4. wait the specified 15-30 mins
  5. reset network settings on the phone
  6. once its time, go back into the account and add HD Voice back onto the account.
  7. turn on LTE Voice/Data again in the phone settings menu
Ok folks, it seemed to work for me tonight. Lets pray this is it!!!!
Click to expand...

Any luck with this?
 
Can anyone here do this on their 7/7+ units? This is my 6S+.


See, this is why I'm perplexed at this. With my 6S+ and work 6, you don't need to toggle airplane mode to "reset" the LTE connection, you just need to toggle the LTE function and it will reset easily. Our phones don't really have a toggle switch for cellular radio but we have for Wi-Fi and Bluetooth, so this is the only way to soft reset the cellular radio.

I can't for the life of me, have this work on my 7+. It will not soft reset the cellular radio at all.
 
Last edited:
zzoomp09 said:
Any luck with this?
Click to expand...

Just tried it on my commute this morning. DC area. Looked promising but I ended up dropping signal once on the freeway, an area where I know for sure Verizon has service. It dropped to no signal and returned to only 3G; I had to toggle airplane mode to get LTE back.

Unfortunately this doesn't look like the savior we need. Keep pinging Verizon to investigate this issue...
 
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I don't think there's a workaround, nothing seems to fix this issue. Hopefully it's not a hardware problem and software update is pushed ASAP.
 
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