Except that this issue doesn't seem to exist for many others on different carriers.
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Carrier iPhone 7 Plus "No Service" (VZW)
- Thread starter mikes63737
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I need to do further testing tomorrow. So far, only in my drive home did it drop twice. I'm running errands right now and it's not dropping at all at places I've seen it drop several times. So we'll see.
http://gizmodo.com/the-iphone-7-is-..._source=gizmodo_twitter&utm_medium=socialflow
Here we go guys. It's hitting critical mass. I received one replacement from Apple with no difference and they refused to send me another. They told me they know there is an issue, they have no ETA on a fix and they apologize and can arrange a 'loaner' iPhone 6S from the retail store to hold me over. They also gave me free Beats headphones. I repeatedly expressed I don't want an old phone when I'm paying for a new one and I don't want the headphones but that's literally all the CS advisor could do. Seems engineering is explicitly telling them not to replace devices.
I'll say this, just from my multiple interactions with this, I believe we may be in a hardware situation ala the iPhone 4
Here we go guys. It's hitting critical mass. I received one replacement from Apple with no difference and they refused to send me another. They told me they know there is an issue, they have no ETA on a fix and they apologize and can arrange a 'loaner' iPhone 6S from the retail store to hold me over. They also gave me free Beats headphones. I repeatedly expressed I don't want an old phone when I'm paying for a new one and I don't want the headphones but that's literally all the CS advisor could do. Seems engineering is explicitly telling them not to replace devices.
I'll say this, just from my multiple interactions with this, I believe we may be in a hardware situation ala the iPhone 4
Same issue with the 7 and 7+. I've had every iphone so far and driven on the same roads as I am with the 7's and have never lost signal. With the 7 and 7+ I lose signal twice on a 5 minute drive. No bars and it goes to 1x. I actually got 1x in the apple store last week.
I am so glad this got picked up by Giz... I have been having issues since day 1 on all three of my families 7s. Just adding to the conversation to show there are more users who haven't reported in here yet.
The iphone 4
It may or may not be related, but the 7 and 7s call quality is horrible. When I put phone to my ear, the person sounds distant. If I use the earbuds, it sounds great. Others are having the same issue. Seems to be an iphone/verizon issue.
Just went from 2 dots of LTE to no service then immediately to full dots 3G. But I'm deep in a concrete building so who knows if it's because of that or the phone acting up. But usually never get full 3G here. Guess I'll wait till I update to beta 2 to find out.
Edit: it just switched to 3-4 bars LTE so maybe it was the phone being the issue and not the building.
Edit: it just switched to 3-4 bars LTE so maybe it was the phone being the issue and not the building.
with all the other iphones, I never went to 3G, let alone 1x. There's definitely a problem here - hopefully it can be fixed easily.
Good news. I did not drop near my son's school. It was able to maintain LTE throughout the drive, where it would always drop to no signal (just Verizon in the status bar) or No Service since I got the iPhone 7. Hope this trend continues.
Is the update supposed to address signal issues? It seems like it's a verizon issue, not iOS
Was thinking the same thing why else would they have been the way they were if they didn't need to be
This is the same company that went thru Antennagate. Apple spends an absurd amount on R&D for every release. They wouldn't make an antenna-placement mistake twice. Considering the phone works fine 99% of the time, to think this is in anyway related to the placement of the antennas is pretty ignorant, IMO. There's no way Apple would change the antenna design without an incredible amount of testing and research.
Found this thread via Gizmodo, despite being a frequent MR reader. Not sure why I didn't poke around the internet since I've been having this issue for 2 weeks.
Same deal as everyone else, my 7 goes in to No Service while driving around on Waze. Had this occur in NYC area (Nassau, Suffolk, Queens, Brooklyn, Northern & Central Jersey) and Philly area (South Jersey) Been dealing w senior advisor at Apple to no avail.
Same deal as everyone else, my 7 goes in to No Service while driving around on Waze. Had this occur in NYC area (Nassau, Suffolk, Queens, Brooklyn, Northern & Central Jersey) and Philly area (South Jersey) Been dealing w senior advisor at Apple to no avail.
I posted this before, but I was roaming with my Verizon iPhone 7 on Rogers (GSM) in Canada all last week and had ZERO issues and we were driving all over town using Waze and Google Maps for navigation. No signal dropouts at all.
The problem is definitely between Verizon and the way their network interacts with the iPhone 7. This is why people who have put AT&T sim cards in their Verizon phones no longer have the issue either.
The problem is definitely between Verizon and the way their network interacts with the iPhone 7. This is why people who have put AT&T sim cards in their Verizon phones no longer have the issue either.
Same issue here. iPhone 7 plus, from day one No Signal often and dropping GPS as well. Very frustrating!
Sweet, glad Gizmodo picked this up and reached out to both companies for comment about the matter. Pretty depressing to hear that the new carrier update on the beta still hasn't fixed things.
I'm really tempted to just return my device and wait it out with my 6S+. The LTE only data mode has been holding me over for the most part, but I still feel like I'm getting subpar reception (and thus speeds) in a lot of my common locations. All of this has just been tainting my experience. This 7+ has been the buggiest iPhone I have ever owned (since the 3G) and I'm pretty fed up since this revision wasn't even major.
I'm really tempted to just return my device and wait it out with my 6S+. The LTE only data mode has been holding me over for the most part, but I still feel like I'm getting subpar reception (and thus speeds) in a lot of my common locations. All of this has just been tainting my experience. This 7+ has been the buggiest iPhone I have ever owned (since the 3G) and I'm pretty fed up since this revision wasn't even major.
I'm still having the same issues on T-Mobile's network. I've called customer support twice and have had them reset my connection on all of my phones, with no changes noticed. My account has been flagged, such that, the next time I call, I will be transferred directly to a more in depth tech support call, in which I will be doing a little later tonight.
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I'm adding a speed test result that I just ran.
What's sad is that Apple had an issue with the iPhone 7 and T-Mobile when the phone first came out. Both Apple and T-Mobile communicated to their customers of the issue and told them a fix was coming very shortly. And a fix soon appeared a couple of days later.
With this Verizon issue, both Verizon and Apple are remaining silent. All while their customers are wasting their time by exchanging SIM cards and phones, which doesn't address the issue. Sad customer service in my opinion to hide this issue!
With this Verizon issue, both Verizon and Apple are remaining silent. All while their customers are wasting their time by exchanging SIM cards and phones, which doesn't address the issue. Sad customer service in my opinion to hide this issue!
Having this problem on my regular iPhone 7 on AT&T. Get one dot in my house that sometimes goes down to No Service in my pocket. iPhone 6 gets two dots in my house and never lost service.
My 7 loses service while driving the same road I drove for 2 years with the 6. It just lost service in the grocery store.
Tried all the "fixes" and still happening. Sometimes I'll have my phone in my pocket, my Apple Watch will ding and I check it to see 5 texts in a row.
Not like I live completely off the beaten path... I'm watching Disney World's fireworks on my back porch right now.
EDIT: I really wish sites would stop reporting this as a problem with only the 7+ or only Verizon networks. I've seen tons of others complaining and we all need a fix!
My 7 loses service while driving the same road I drove for 2 years with the 6. It just lost service in the grocery store.
Tried all the "fixes" and still happening. Sometimes I'll have my phone in my pocket, my Apple Watch will ding and I check it to see 5 texts in a row.
Not like I live completely off the beaten path... I'm watching Disney World's fireworks on my back porch right now.
EDIT: I really wish sites would stop reporting this as a problem with only the 7+ or only Verizon networks. I've seen tons of others complaining and we all need a fix!
My phone is for T-Mobile. I haven't seen any fix for my devices, I have 4 iPhone 7s in my house.