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Carrier iPhone 7 Plus "No Service" (VZW)

iOS 10.1 was just officially released. I believe it is the same build (14B72c for iPhone 7 models) as the previous 10.1 beta 5, so if you have beta 5 installed you probably won't see a software update available.

That said, I was on beta 5 which used a Verizon carrier profile of 26.0, but the official iOS 10.1 release comes with a new Verizon carrier profile of 26.1 (go to Settings > General > About to get the new carrier update). Maybe the 26.1 carrier update will help fix our issues. Then again, I'm not holding my breath!
 
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This is really starting to piss me off. Looked at my phone and was 3G, asked my wife to check her phone. Hers was LTE so I ask her to open safari and load a website, sure enough her phone went to no service and to 3G. I've noticed multiple instances where using the data will force the issue even if you didn't observe it initially.

So much for 10.0.3. Almost ready to return both these crappy iPhone 7's.

FWIW, I did cycle airplane mode and I got two bars of LTE at the same location, so I should have had service.
 

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Maarked said:
This is really starting to piss me off. Looked at my phone and was 3G, asked my wife to check her phone. Hers was LTE so I ask her to open safari and load a website, sure enough her phone went to no service and to 3G. I've noticed multiple instances where using the data will force the issue even if you didn't observe it initially.

So much for 10.0.3. Almost ready to return both these crappy iPhone 7's.

FWIW, I did cycle airplane mode and I got two bars of LTE at the same location, so I should have had service.
Click to expand...
[doublepost=1477333330][/doublepost]How do we update to 10.1 if we are on beta 10.1 beta 5. I thought we could do this ota once the new software arrived?
 
With carrier 26.1 now installed on Verizon iPhone I am now driving for the first time with an iPhone 7 and almost never getting 1 dot of service...drove down my usual 1 dot spots on 287 and was getting 2 and 3 dots pretty much the entire time. 26.1 + 10.1 seems to have fully done the trick :)
 
Updated my carrier settings to 26.1. Earlier today in my hotel I was only getting one or two bars of service, but now I'm actually getting full reception. My speeds are around 35Mbps, which is a lot better than the usual 2-5 I would get. I pay Verizon's high prices so I can get great coverage and speeds, so hopefully I'll now be getting my money's worth.

I am of course going to wait until I make any final judgments, but this carrier update sure is making things look a lot better. I'll report again after some more traveling around.
 
All this work Apple is doing to fix Verizon's connection issues has messed up my AT&T signal.

I have a 7+ and my wife has a 7. 10.0.2 and prior, we have always got FULL bars of service at our home. Even with our older 6s+ and 5s. But since 10.0.3, we only get ONE bar at home now.

I had to turn off VOLTE on our phones because of low signal at home now and also there is a noticeable difference in battery life being decreased now.

With 10.1, the carrier file for AT&T is 26.0. I dunno what exactly Apples messed up. Carrier file or baseband, I'm not sure. But they ended up breaking something that was perfectly fine before.
 
So far so good, after two 1-hr trips yesterday, and another 1.5 hr drive around NJ today, didn't drop a single time.

iOS 10.1 VZW 26.1

And pretty good speed on just 4 dots too!

1790b68643bb3436125fcb4c4c6a1608.png
 
I'm in a different part of my work building where I used to get a lot of signal drops and 1-2 dots a few weeks ago. Now I'm sitting at 4-5 dots of solid LTE. Maybe 26.1 and iOS 10.1 are helping after all.
 
Been watching this thread a long time. Just registered. I updated to IOS 10.1 earlier today and the carrier settings were updated as well. Left my house earlier and walked for a few blocks. After leaving my building my connection went from LTE to 1x - with a full 5 bars. Decided to leave it to see how long until it fixed itself. Several minutes later it was still at 1x so I toggled airplane mode to fix it. Pretty pissed off. Looking into switching carriers now for myself and my wife
 
CyclingFlux said:
Been watching this thread a long time. Just registered. I updated to IOS 10.1 earlier today and the carrier settings were updated as well. Left my house earlier and walked for a few blocks. After leaving my building my connection went from LTE to 1x - with a full 5 bars. Decided to leave it to see how long until it fixed itself. Several minutes later it was still at 1x so I toggled airplane mode to fix it. Pretty pissed off. Looking into switching carriers now for myself and my wife
Click to expand...

That is strange for you to experience this after the 10.1 with the carrier update. Only reason I say this is because the thread noise has died down and the Verizon Wireless Support Forums aren't showing any trending threads on the issue anymore.

I was also considering moving back to AT&T but gave Verizon and Apple a chance to resolve this. So far I haven't had any problems after the updates.
 
CyclingFlux said:
Been watching this thread a long time. Just registered. I updated to IOS 10.1 earlier today and the carrier settings were updated as well. Left my house earlier and walked for a few blocks. After leaving my building my connection went from LTE to 1x - with a full 5 bars. Decided to leave it to see how long until it fixed itself. Several minutes later it was still at 1x so I toggled airplane mode to fix it. Pretty pissed off. Looking into switching carriers now for myself and my wife
Click to expand...


Don't feel that bad. I'm on AT&T, and signal used to be good. I used to for years get FULL bars of signal at home. Not since 10.0.3 and even on 10.1, it goes down to ONE bar and stays there while at home. The towers didn't change, and an old 5s at our house with 9.3.5 still gets full signal.

So it's not just Verizon people with issues.
 
djinn said:
That is strange for you to experience this after the 10.1 with the carrier update. Only reason I say this is because the thread noise has died down and the Verizon Wireless Support Forums aren't showing any trending threads on the issue anymore.

I was also considering moving back to AT&T but gave Verizon and Apple a chance to resolve this. So far I haven't had any problems after the updates.
Click to expand...

The new wtf topic is why aren't iCloud push emails and voicemails going through!
 
Another update from Alaska... So, today was my 14th day with the 7 Plus from Verizon. The betas (10.1 Beta 3, 4, and 5), and the 10.1 release with carrier 26.1, and modem 1.25.00... well, all failed to fix the issue.

I exchanged the 7 Plus 256GB for a new one. As much as I do not like to admit, the new phone (cautiously optimistic) does appear to have fixed the problems. Only had it about 6 hours how, but watching like a hawk, and not a single LOS (loss of signal.)

It pains me to say, but I am believing my previous Week 39 phone was a hardware defect. (Still haven't checked the date of new one yet.) The new phone is only on 10.0.2, carrier 25.1, and modem 1.00.04. I 'lost' my "Portrait" mode, but otherwise (so far) this is rock solid and reception and performance as expected.

Will update as appropriate...
[doublepost=1477455788][/doublepost]For what it's worth... the new 256GB 7 Plus is a Week 41 device. Fingers crossed, but rock solid so far.
 
djinn said:
That is strange for you to experience this after the 10.1 with the carrier update. Only reason I say this is because the thread noise has died down and the Verizon Wireless Support Forums aren't showing any trending threads on the issue anymore.

I was also considering moving back to AT&T but gave Verizon and Apple a chance to resolve this. So far I haven't had any problems after the updates.
Click to expand...

Yeah I've noticed as well. The 10.02 update didn't seem to help me either though, I still had the same problem. Maybe in my case it really is a hardware issue. Fun fact I didn't mention earlier: when I had the full five bars and 1x earlier, I was only steps from my local Verizon store. I looked in and it was empty so I went in to chat. Showed them my 5 bars and 1x. They said they'd never heard of the problem before. I toggled airplane mode to fix it right in front of them, and they agreed that for a phone that costs hundreds I shouldn't have to deal with things like that.

I got into a Twitter exchange with Verizon at home after that. Really annoying that they won't admit this is a widespread problem and still try to waste everyone's time with trouble shooting. When I mentioned leaving they said they didn't want to see me go. I told them if that was true they would let all customers with this problem switch to a different device past the 14 day return window, and admit it's a problem between them and Apple. They stopped tweeting back at me after that.

So yeah, **** Verizon and Apple. I think this is my last iPhone until they release one with a real wow factor. The 7 honestly doesn't even feel like an upgrade to me. If the battery on my 6 wasn't getting so weak I would have kept it. And as for Verizon, things may not be much better on other carriers but for me it's the principle of the thing. The way I see it there's several levels of incompetance with this problem. First Verizon/Apple let this problem get past QA testing before releasing the phone. Then when reports start flooding in they don't want to acknowledge it as a widespread problem, to the point that even their own tech and customer support people are saying they've never heard of it. When a tech over the phone told me that a couple of weeks ago I mentioned articles and even this thread - she said she couldn't reference external sites. And then for more than a month they fail to fix the problem. There's not even a hint of taking any real responsibility from them - it's insulting.

My wife's contract ends in December and when that happens I'm going window shopping for our family plan with other carriers.
 
I'm having luck with carrier update 26.1. I mean the past few weeks have gotten progressively better, haven't had a true no service signal drop in weeks. Now at home, I'm able to get full LTE signal upstairs where I was only ever able to get 3-4 dots.
 
My wife and I are both running 10.1. Last night, her phone dropped to 1x and mine was still on LTE.

I'm still in contact with Apple and they installed a profile on my phone last night to track the issue.
 
I have a Verizon iPhone 7 (bought from Apple for full price), which I am using on AT&T. The cell tower is about 100 yards from my house.

I upgraded to iOS 10.0.3 two days ago, and I ran a test on Speedtest.net immediately after the upgrade to iOS 10.0.3 and got 102 Mbps. My highest download speed was on iOS 10.0.2 - 120 Mbps.

Yesterday I upgraded from iOS 10.0.3 to iOS 10.1, and since the upgrade I haven't been able to get more than 60 Mbps down when checked on speediest.net.

Today I ran the speed test on my wife's iPhone 6s Plus sitting right next to my iPhone 7. Both iPhones are on AT&T. My wife's iPhone 6s Plus consistently got download speeds that were about 25% higher than my iPhone 7. The iPhone 6s Plus is currently running iOS 10.0.2, whereas my iPhone 7 is now running iOS 10.1 (modem firmware 1.25.00; carrier update is AT&T 26.0).

Prior to updating to iOS 10.1, I had the issue with the iPhone 7 switching from LTE to 4G, and the download speed dropping tenfold (to about 12 Mbps when on 4G). The iPhone 7 was on iOS 10.0.3 for only one day, so I'm not sure if 10.0.3 fixed the issue of random switching from LTE to 4G, but I know for sure that I was getting download speeds exceeding 100 Mbps on iOS 10.0.2 and 10.0.3. iOS 10.1 seems to have rectified the issue of random switching from LTE to 4G, but the download speed is only 50% of what it used to be on iOS 10.0.2 and 10.0.3.
 
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sirozha said:
I have a Verizon iPhone 7 (bought from Apple for full price), which I am using on AT&T. The cell tower is about 100 yards from my house.

I upgraded to iOS 10.0.3 two days ago, and I ran a test on Speedtest.net immediately after the upgrade to iOS 10.0.3 and got 102 Mbps. My highest download speed was on iOS 10.0.2 - 120 Mbps.

Yesterday I upgraded from iOS 10.0.3 to iOS 10.1, and since the upgrade I haven't been able to get more than 60 Mbps down when checked on speediest.net.

Today I ran the speed test on my wife's iPhone 6s Plus sitting right next to my iPhone 7. Both iPhones are on AT&T. My wife's iPhone 6s Plus consistently got download speeds that were about 25% higher than my iPhone 7. The iPhone 6s Plus is currently running iOS 10.0.2, whereas my iPhone 7 is now running iOS 10.1 (modem firmware 1.25.00; carrier update is AT&T 26.0).

Prior to updating to iOS 10.1, I had the issue with the iPhone 7 switching from LTE to 4G, and the download speed dropping tenfold (to about 12 Mbps when on 4G). The iPhone 7 was on iOS 10.0.3 for only one day, so I'm not sure if 10.0.3 fixed the issue of random switching from LTE to 4G, but I know for sure that I was getting download speeds exceeding 100 Mbps on iOS 10.0.2 and 10.0.3. iOS 10.1 seems to have rectified the issue of random switching from LTE to 4G, but the download speed is only 50% of what it used to be on iOS 10.0.2 and 10.0.3.
Click to expand...
[doublepost=1477529123][/doublepost]I ended up downgrading my iPhone 7 from iOS 10.1 to iOS 10.0.3 (yes, Apple is still signing 10.0.3 as of October 26 at 7:00 PM US Eastern Time). The iOS downgrade to 10.0.3 also downgraded the modem firmware from 1.25.00 to 1.00.05 and downgraded the carrier update from AT&T 26.0 to AT&T 25.0.

My download speeds returned to pre-iOS 10.1 values, and speedtest.net run on iPhone 7 now consistently shows download speeds that are about 20% higher than those on my wife's iPhone 6s Plus running iOS 10.0.2.

Whether Apple will admit this or not, iOS 10.1 degrades LTE download speed on iPhone 7 (Qaulcomm modem version of iPhone 7) when used with AT&T.
 
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After two days now, I am very pleased to report that my issue appears to be 'fixed'. After returning the Week 39 phone, and receiving a Week 41 phone, the dropped cellular signal issue is gone. In my case at least, it appears it was not a firmware issue, but rather a hardware issue.

The new 7 Plus came with 10.0.2, and just installed 10.1 (release) yesterday. No issues with the upgrade and no loss of cellular signal. Data throughput is slightly better than my former 6s Plus, location services are solid and I'm now, for the first time, not regretting the upgrade.
 
I have been reading this thread silently since i got my Verizon iPhone 7 Jet black 128gb on release day. I noticed that any time i would drive to my campus , that i would arrive and have no service. On my way, i would not receive phone calls, and see that i have texts to call people back. Once i toggled off VoLTE, the problem got better, however it is obvious not a permanent solution. When 10.0.3 came out i updated right away, toggled back on, and service got much better. I did notice however after updating to 10.1, that the problem has returned, worse than before. I almost never have service, even in places i always had before, and notice no service relatively often.
 
Mcottrell95 said:
I have been reading this thread silently since i got my Verizon iPhone 7 Jet black 128gb on release day. I noticed that any time i would drive to my campus , that i would arrive and have no service. On my way, i would not receive phone calls, and see that i have texts to call people back. Once i toggled off VoLTE, the problem got better, however it is obvious not a permanent solution. When 10.0.3 came out i updated right away, toggled back on, and service got much better. I did notice however after updating to 10.1, that the problem has returned, worse than before. I almost never have service, even in places i always had before, and notice no service relatively often.
Click to expand...

Downgrade to 10.0.3 while you still can.
 
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