Carrier iPhone 7 Plus "No Service" (VZW)

[iphonedave1984]

I'm starting to think it's a phone issue. Seems like the 7 Plus has the most issues. I have had my 7 for 3 weeks now, and not one drop from LTE to 3G.

it is very tempting to blame the hardware of the phone. you said you've been through several phones - you are not that unlucky.

you also said that by changing versions of the software, the problem appeared or disappeared = software problem

people get frustrated and blame the hardware because going into privacy - diagnostics is scary and they don't understand how the software works with the hardware. all understandable

they also don't know how to dfu restore the phone and how to troubleshoot that whole thing; why icloud backup is better than itunes for restoring; that if you continue to have problems like you are having you can sign into icloud to get contacts but it's better to set it up as a new iphone

you're googling for people with the problem, and you'll find it because there are a zillion phones out there and very few people who know what they're talking about

i realize this is probably entirely unhelpful because im saying no, it's not the hardware, it's the software, and that's not what you want to hear - but if i am correct, that means that if you dfu restore (search for the apple way article) and set up your iphone as new, you will have to redownload your apps but you can still sign into icloud which will redownload your contacts - you will have a phone that's good as new in an hour (assuming you can figure out the dfu thing lol - just kidding - you can.)

 

[JoeyD74]

I think the new update just masks the problem. I don't loose LTE at all anymore but the phone still acts like it does, can't get email or go online.

 

[iphonedave1984]

I think the new update just masks the problem. I don't loose LTE at all anymore but the phone still acts like it does, can't get email or go online.

i'm sorry i got a little fired up in the last thread

still sounds like software to me

if you go to an apple store, they'll do what i described before they swap it out. techs at other stores don't know as much

plus i feel for you. you'll get to the apple store, wait around, and then you won't be able to duplicate the problem for the tech

i wish i was there to help you

 

[wxman2003]

it is very tempting to blame the hardware of the phone. you said you've been through several phones - you are not that unlucky.

you also said that by changing versions of the software, the problem appeared or disappeared = software problem

people get frustrated and blame the hardware because going into privacy - diagnostics is scary and they don't understand how the software works with the hardware. all understandable

they also don't know how to dfu restore the phone and how to troubleshoot that whole thing; why icloud backup is better than itunes for restoring; that if you continue to have problems like you are having you can sign into icloud to get contacts but it's better to set it up as a new iphone

you're googling for people with the problem, and you'll find it because there are a zillion phones out there and very few people who know what they're talking about

i realize this is probably entirely unhelpful because im saying no, it's not the hardware, it's the software, and that's not what you want to hear - but if i am correct, that means that if you dfu restore (search for the apple way article) and set up your iphone as new, you will have to redownload your apps but you can still sign into icloud which will redownload your contacts - you will have a phone that's good as new in an hour (assuming you can figure out the dfu thing lol - just kidding - you can.)

You have me confused with someone else. I have not been through several phones. The 7 I have, has never been exchanged or replaced. I have not tried any beta SW. I have always been on the official iOS. I have no idea what you are talking about.

 

[JoeyD74]

it is very tempting to blame the hardware of the phone. you said you've been through several phones - you are not that unlucky.

you also said that by changing versions of the software, the problem appeared or disappeared = software problem

people get frustrated and blame the hardware because going into privacy - diagnostics is scary and they don't understand how the software works with the hardware. all understandable

they also don't know how to dfu restore the phone and how to troubleshoot that whole thing; why icloud backup is better than itunes for restoring; that if you continue to have problems like you are having you can sign into icloud to get contacts but it's better to set it up as a new iphone

you're googling for people with the problem, and you'll find it because there are a zillion phones out there and very few people who know what they're talking about

i realize this is probably entirely unhelpful because im saying no, it's not the hardware, it's the software, and that's not what you want to hear - but if i am correct, that means that if you dfu restore (search for the apple way article) and set up your iphone as new, you will have to redownload your apps but you can still sign into icloud which will redownload your contacts - you will have a phone that's good as new in an hour (assuming you can figure out the dfu thing lol - just kidding - you can.)

Are you saying to wipe the phone and set it up as new again? I set my 7plus up as new when I got it, unless your talking about something else

 

[iphonedave1984]

Are you saying to wipe the phone and set it up as new again? I set my 7plus up as new when I got it, unless your talking about something else

You have me confused with someone else. I have not been through several phones. The 7 I have, has never been exchanged or replaced. I have not tried any beta SW. I have always been on the official iOS. I have no idea what you are talking about.

i am going to make a course about what to do when stuff like this happens

the troubleshooting process is just so difficult for most people to understand and it's so frustrating when their phones aren't working the way they should

then you go to the apple store and they spend a couple minutes with you, run the stupid battery test and they tell you it's fine (because chemically it is), but they don't solve your problem

then you end up super pissed and going back a few days later to talk to another tech who tells you the same thing

then you go to the carrier and they have no idea what's going on so maybe they swap your phone

then you end up thinking 'maybe i'll switch to android'

then you switch to android

then you hate android

then you decide 'maybe this internet thing isn't for me'

all of this can be avoided. i apologize if i have come across as confrontational. i am getting frustrated at you for being frustrated which makes no sense. we are on the same side. i want you to have an awesome relationship with your iphone

---

briefly, to answer the question about whether i'm saying to wipe it or not:

i would link to an article but i dont want to violate any policies of this forum. a dfu restore is different than a regular restore - it addresses firmware which resolves hardware issues in addition to software issues. you can probably get away with backing up your stuff to icloud - but i recommend doing a dfu restore, then set up as new iphone - but then sign in with your icloud account so you can get your contacts, calendars, etc back. just don't restore from the icloud backup.

is it a pain? yes. also, make sure you really get the phone into dfu mode. if you do, it will have a black screen when connected to your computer.

i wish we had a teleporter and we could all sit down together and fix your phones. but, if we had a teleporter, we probably wouldn't need iphones either

 

[ip67]

I cannot understand why after three iOS updates, my Verizon iPhone 7 Plus signal drops out still. It's very frustrating to be working on my mac and texts won't send until I toggle airplane mode on the phone. 10.0.3 was supposed fix it, yet it didn't. And you would've thought surely 10.1 or 10.1.1 would have, but nope!

Cell signal drops out even in areas with 4 or 5 dots of LTE service. Funny, as I type this post it has dropped out twice.

Surely I'm not alone? I just don't understand why this isn't getting more media coverage.

I've also done the whole Enable LTE for data only and not Voice & Data under Cellular settings.

 

[C DM]

i am going to make a course about what to do when stuff like this happens

the troubleshooting process is just so difficult for most people to understand and it's so frustrating when their phones aren't working the way they should

then you go to the apple store and they spend a couple minutes with you, run the stupid battery test and they tell you it's fine (because chemically it is), but they don't solve your problem

then you end up super pissed and going back a few days later to talk to another tech who tells you the same thing

then you go to the carrier and they have no idea what's going on so maybe they swap your phone

then you end up thinking 'maybe i'll switch to android'

then you switch to android

then you hate android

then you decide 'maybe this internet thing isn't for me'

all of this can be avoided. i apologize if i have come across as confrontational. i am getting frustrated at you for being frustrated which makes no sense. we are on the same side. i want you to have an awesome relationship with your iphone

---

briefly, to answer the question about whether i'm saying to wipe it or not:

i would link to an article but i dont want to violate any policies of this forum. a dfu restore is different than a regular restore - it addresses firmware which resolves hardware issues in addition to software issues. you can probably get away with backing up your stuff to icloud - but i recommend doing a dfu restore, then set up as new iphone - but then sign in with your icloud account so you can get your contacts, calendars, etc back. just don't restore from the icloud backup.

is it a pain? yes. also, make sure you really get the phone into dfu mode. if you do, it will have a black screen when connected to your computer.

i wish we had a teleporter and we could all sit down together and fix your phones. but, if we had a teleporter, we probably wouldn't need iphones either

Are you saying with DFU you are installing something beyond what a normal iOS installation would install? Seems like the main difference is really in being able to provide a particular iOS installer to install when using DFU compared to let's say recovery mode or a typical restore.

 

[Maarked]

i am going to make a course about what to do when stuff like this happens

the troubleshooting process is just so difficult for most people to understand and it's so frustrating when their phones aren't working the way they should

then you go to the apple store and they spend a couple minutes with you, run the stupid battery test and they tell you it's fine (because chemically it is), but they don't solve your problem

then you end up super pissed and going back a few days later to talk to another tech who tells you the same thing

then you go to the carrier and they have no idea what's going on so maybe they swap your phone

then you end up thinking 'maybe i'll switch to android'

then you switch to android

then you hate android

then you decide 'maybe this internet thing isn't for me'

all of this can be avoided. i apologize if i have come across as confrontational. i am getting frustrated at you for being frustrated which makes no sense. we are on the same side. i want you to have an awesome relationship with your iphone

---

briefly, to answer the question about whether i'm saying to wipe it or not:

i would link to an article but i dont want to violate any policies of this forum. a dfu restore is different than a regular restore - it addresses firmware which resolves hardware issues in addition to software issues. you can probably get away with backing up your stuff to icloud - but i recommend doing a dfu restore, then set up as new iphone - but then sign in with your icloud account so you can get your contacts, calendars, etc back. just don't restore from the icloud backup.

is it a pain? yes. also, make sure you really get the phone into dfu mode. if you do, it will have a black screen when connected to your computer.

i wish we had a teleporter and we could all sit down together and fix your phones. but, if we had a teleporter, we probably wouldn't need iphones either

Did you read any of the 67 pages in this thread or just decide to register yesterday a post about **** you don't understand?

DFU restore doesn't do anything.

 

[C DM]

I cannot understand why after three iOS updates, my Verizon iPhone 7 Plus signal drops out still. It's very frustrating to be working on my mac and texts won't send until I toggle airplane mode on the phone. 10.0.3 was supposed fix it, yet it didn't. And you would've thought surely 10.1 or 10.1.1 would have, but nope!

Cell signal drops out even in areas with 4 or 5 dots of LTE service. Funny, as I type this post it has dropped out twice.

Surely I'm not alone? I just don't understand why this isn't getting more media coverage.

I've also done the whole Enable LTE for data only and not Voice & Data under Cellular settings.

iPhone 7 Plus "No Service" (VZW)

 

[djinn]

I think the new update just masks the problem. I don't loose LTE at all anymore but the phone still acts like it does, can't get email or go online.

I had similar problem yesterday. I was trying to hit a website in safari and the progress bar sat there.

 

[ip67]

Chiming in here, I have the 7 Plus on Verizon as well and have tons of signal dropouts during the day on iOS 10.1.1. I can't reliably send texts on my Mac because the cell radio is so inconsistent. Very frustrated.

 

[wxman2003]

i am going to make a course about what to do when stuff like this happens

the troubleshooting process is just so difficult for most people to understand and it's so frustrating when their phones aren't working the way they should

then you go to the apple store and they spend a couple minutes with you, run the stupid battery test and they tell you it's fine (because chemically it is), but they don't solve your problem

then you end up super pissed and going back a few days later to talk to another tech who tells you the same thing

then you go to the carrier and they have no idea what's going on so maybe they swap your phone

then you end up thinking 'maybe i'll switch to android'

then you switch to android

then you hate android

then you decide 'maybe this internet thing isn't for me'

all of this can be avoided. i apologize if i have come across as confrontational. i am getting frustrated at you for being frustrated which makes no sense. we are on the same side. i want you to have an awesome relationship with your iphone

---

briefly, to answer the question about whether i'm saying to wipe it or not:

i would link to an article but i dont want to violate any policies of this forum. a dfu restore is different than a regular restore - it addresses firmware which resolves hardware issues in addition to software issues. you can probably get away with backing up your stuff to icloud - but i recommend doing a dfu restore, then set up as new iphone - but then sign in with your icloud account so you can get your contacts, calendars, etc back. just don't restore from the icloud backup.

is it a pain? yes. also, make sure you really get the phone into dfu mode. if you do, it will have a black screen when connected to your computer.

i wish we had a teleporter and we could all sit down together and fix your phones. but, if we had a teleporter, we probably wouldn't need iphones either

Again, I have no idea why you quoted me. THERE IS NOTHING WRONG WITH MY PHONE. Where are you coming up with the idea that there is something wrong?

 

[Maarked]

I think the new update just masks the problem. I don't loose LTE at all anymore but the phone still acts like it does, can't get email or go online.

Same thing I've been seeing since 10.1, but mostly when starting apps, but I have seen websites load slower than normal due to connection and a cycle a airplane usually makes it better. Sucks.

 

[bradj1]

Try the iOS 10.2 public beta

The iOS public beta 10.2 has now ruined my battery. I had this issue previously and it went away with one of updates. My phone died at about 4:00 PM, did a full charge and now at 49% at 8:00 PM, Currently doing a restore. What a waste of time. Not to mention I dropped 2 calls today. A working battery is better than a phone that drops calls. This is the worst iPhone I have ever owned. I think Apple might have a class action lawsuit on their hands.

 

[kirkhuffy]

iPhone 7 here. Apple Store initially swapped the phone for me due to this problem. Same problems with the new phone. Signal drops to 3G to 1x and gets stuck. Sometimes goes all the way to no service. Other times it gets stuck in 3G. I've talked to Verizon tech support and they claim they're working closely with Apple for a fix. Do I believe that? Meh. Their only answer is to toggle airplane mode. Glad I paid for a phone and cell plan when I'm in 1x or 3G more than LTE and constantly toggling airplane mode.

 

[spinedoc77]

Zero drops for me, vary happy. I do notice fairly often my voice echoing in calls in good signal areas. I'm new to Verizon so don't know if that's just endemic to their network.

 

[fuzzy b]

I experienced this at work and we have Verizon repeaters everywhere in the buildings. Just the other day I went from full signal to two dots and the repeater was 40 ft away. I asked my friend what signal he had and he had full.

Update: Just happened again. Went from one building to another. I'm thinking the phone still has issues going from one tower (repeater) to another.

That's been my observation. My commute takes me on several major interstates in the Philly area. At one high point in the road, I can see 4-5 towers in several directions but my signal will drop to 1 dot. I rarely maintain a 4-5 dot signal for more than a minute or two.

I think the new update just masks the problem. I don't loose LTE at all anymore but the phone still acts like it does, can't get email or go online.

That has been my experience as well. My phone does not seem to get any data even when the signal drops.

I've been working with Apple support since September 11th. They finally installed the profile on my phone last week, but since my phone doesn't show "no service" they are claiming the issue is solved.

 

[ip67]

Been playing around with Field Test mode & sending regular SMS texts through my Mac, with LTE disabled on the iPhone. Phone seems rock solid in 3G only. LTE seems to be the basis and issues for our dropouts.
[doublepost=1478229783][/doublepost]Have sent about a dozen SMS and two MMS through my Mac in the past few minutes and no issues with dropout! LTE on the other hand would've dropped out easily.

 

[wxman2003]

Zero drops for me, vary happy. I do notice fairly often my voice echoing in calls in good signal areas. I'm new to Verizon so don't know if that's just endemic to their network.

That's been my experience since getting the 7, 3 weeks ago. I wonder if the issues are more regional than nationwide. Does Verizon use different vendors for their LTE equipment? Maybe in some parts of the country, the issues are related to the equipment or the way it was installed.

 

[amber78]

I think its sim issue, most nano sim have this issue occasional, I think replacing the sim will resolve the issue

 

[ip67]

I think its sim issue, most nano sim have this issue occasional, I think replacing the sim will resolve the issue

Sorry, but this is not true in this case at least. The SIM is perfectly fine.

 

[Dirty-max]

My phone was doing it every other day now since 10.1 the last 2 weeks it hasn't dropped one time and I get way better signal it's fixed for me

 

[newellj]

iPhone 7 here. Apple Store initially swapped the phone for me due to this problem. Same problems with the new phone. Signal drops to 3G to 1x and gets stuck. Sometimes goes all the way to no service. Other times it gets stuck in 3G. I've talked to Verizon tech support and they claim they're working closely with Apple for a fix. Do I believe that? Meh. Their only answer is to toggle airplane mode. Glad I paid for a phone and cell plan when I'm in 1x or 3G more than LTE and constantly toggling airplane mode.

I had the same deal going. Putting a virgin SIM card in the phone seems to have solved the issue.
[doublepost=1478296783][/doublepost]

Sorry, but this is not true in this case at least. The SIM is perfectly fine.

I thought so too, but a virgin sim seems to have cleared up my iPhone 7/VZW issues.

 

[ip67]

I had the same deal going. Putting a virgin SIM card in the phone seems to have solved the issue.
[doublepost=1478296783][/doublepost]

I thought so too, but a virgin sim seems to have cleared up my iPhone 7/VZW issues.

This would mean it's a carrier tower issue and not a sim card issue, no?