Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Carrier iPhone 7 Plus "No Service" (VZW)

jkozlow3 said:
I spoke with a knowledgeable and very helpful tech at Verizon and he found an internal issue tracking number where Verizon is documenting and collecting examples of this issue. He read through the log and said that the notes indicate that they are working with Apple and will most likely issue a carrier update to fix the problem. No ETA as of yet that he could communicate.

If you are experiencing frequent signal dropouts specifically with the iPhone 7 (where you had no issue prior to upgrading to the iPhone 7), you may wish to call Verizon technical support (ask for tier 2 support) and reference issue tracking number 102095-091716. The more examples they have, the better!
Click to expand...


Just a reminder to make sure everyone is calling in to report their issues to Verizon. The more complaints they get, the quicker this will get fixed (hopefully)!

See my previous post quoted above, as you will want to reference the issue tracking number that they are using internally to keep track of this issue.
 
novakjos said:
That's pretty awesome. At this point in the game, I'm fairly confident we've all tried the old restart trick (which, although it does resolve a fair number of issues, clearly ain't helping with this!!)
Click to expand...
I didn't know that how you restart the iPhone 7 is different than it was on the 6s, etc
 
I'm currently on the iPhone 6s and live in Central Texas and my daily commute is usually LTE. It seems after the iOS 10 update I am only on 3G.
 
So if it's the sim tray does that mean they have to recall phones? Ugh and I just switched from the note 7 because of this.
 
My Verizon PRL updated last night. Doubt it's the fix, but been keeping tabs on carrier updates.
 

Attachments

  • 361C9FCE-7A28-4566-ABB3-24DEA356A39A.jpg
    361C9FCE-7A28-4566-ABB3-24DEA356A39A.jpg
    366.9 KB · Views: 208
I am near Buffalo, NY and experiencing the same issues with my 7+ on Verizon. I have never had so many dropped calls then ive had this passed week. That and keep going from LTE to 3G all the time when this never happened on my 6s+. So annoying.
 
I'm sure thats what we need is a carrier setting update. Hope they get it soon, as it is certainly very frustrating. Turning my VoLTE off (data only setting) did seem to isolate the issue for the day that I did it. I am now back to having it on and do still have drops to 1x, 3g, the need toggle airplane mode.
 
It's so frustrating when you call Verizon and they tell you to do dumb things like restart your iPhone
 
7+ on Dev Beta 1. Still experiencing issues losing reception randomly, and having bad signal in previously good zones.

I had an iPhone 6s+ and was on Public Beta 1 for iOS 10 (and kept updating until release) and never had an issue, def. seems hardware.
 
  • Like
Reactions: Deeznuts. and determined09
novakjos said:
Identical issue except I have a 7, no plus. I found it was happening when using Waze...I think. Will play around with it more in the coming days. Not a happy camper.
Click to expand...
7 plus same here happened yesterday while using Waze
 
SonRK said:
7+ on Dev Beta 1. Still experiencing issues losing reception randomly, and having bad signal in previously good zones.

I had an iPhone 6s+ and was on Public Beta 1 for iOS 10 (and kept updating until release) and never had an issue, def. seems hardware.
Click to expand...

Not necessarily. Hardware could and most likely is fine. It's the way the software runs the hardware under certain circumstances that create the issue.
 
  • Like
Reactions: mastercheif91 and Deeznuts.
I talked to verizon today and they had me go into Cellular-cellular data options-roaming-and make sure the top two bubbles are enabled. His explanation: "Ok perfect. This was most likely the issue, your device was not able to make 4G LTE calls when connected to roaming networks (which would explaing the switch to 3G in certain situations). I would see if this improves the service, and if you find that you're having the same issues, you can return the device to any Verizon store under the 14 day Worry Free Guarantee"
 
I've experiencing the same loss of service in downtown Cincinnati. When the signal goes lower than two dots, it fluctuates from LTE to 3G to 1x. I'm on Verizon network with a iP 7 black 128gb
I switched the data options to Enanble LTE for voice and data. Enabled roaming for voice and data. Disabled international CDMA.
I haven't had any fluctuation of singal for the last two of three hours with these settings.
 
  • Like
Reactions: determined09 and zzoomp09
oneteam said:
I've experiencing the same loss of service in downtown Cincinnati. When the signal goes lower than two dots, it fluctuates from LTE to 3G to 1x. I'm on Verizon network with a iP 7 black 128gb
I switched the data options to Enanble LTE for voice and data. Enabled roaming for voice and data. Disabled international CDMA.
I haven't had any fluctuation of singal for the last two of three hours with these settings.
Click to expand...

same things ive done too. maybe this is a quick fix.
 
Sadly I don't think Verizon is doing anything to correct the issue. VZW twitter support asked me to call in since they can't help me anymore and I have a business account. We need Macrumors and other major sites to assist with exposing this issue, maybe then Verizon will do something.
 
  • Like
Reactions: determined09
mav41 said:
Sadly I don't think Verizon is doing anything to correct the issue. VZW twitter support asked me to call in since they can't help me anymore and I have a business account. We need Macrumors and other major sites to assist with exposing this issue, maybe then Verizon will do something.
Click to expand...

I was just saying the same thing to someone here at work. We need to make this issue more visible. I'm guessing AT&T isn't having this issue.
 
  • Like
Reactions: determined09
SonRK said:
7+ on Dev Beta 1. Still experiencing issues losing reception randomly, and having bad signal in previously good zones.

I had an iPhone 6s+ and was on Public Beta 1 for iOS 10 (and kept updating until release) and never had an issue, def. seems hardware.
Click to expand...
I did too maybe the baseband firmware on the 7
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back