Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Carrier iPhone 7 Plus "No Service" (VZW)

I was in transit (by car) for a good chunk of today. NYC/Northern NJ.
With VoLTE On, same as past several days, lots of 3G, some No Service. The 6S was always solid LTE.
Turned LTE to Data Only, rock solid LTE for hours.
Turned LTE for Voice and Data back On, same issues, 3G, No Service.
I'd leave VoLTE OFF but then we lose voice and data at the same time.
Hopefully a fix is coming.
 
I just got hit with 3G in a very strong LTE area. My wife's 6S showed good LTE signal. Damn phone!
 
djinn said:
Maybe damn Verizon instead.
Click to expand...

done it a million times. and their twitter CS is getting stupid. every reply to my ongoing DM thread is made by a different CS rep. they keep asking me the same crap over and over, as if I've never answered their questions. just have one rep, assigned to one message thread. I had to tell them 5 times I've already answered these questions and don't previous troubleshooting steps.
 
dictoresno said:
done it a million times. and their twitter CS is getting stupid. every reply to my ongoing DM thread is made by a different CS rep. they keep asking me the same crap over and over, as if I've never answered their questions. just have one rep, assigned to one message thread. I had to tell them 5 times I've already answered these questions and don't previous troubleshooting steps.
Click to expand...

Wow - my exact experience, to the letter! I hope they resolve soon, this is exhausting and it's going to be a week already.
 
mav41 said:
Wow - my exact experience, to the letter! I hope they resolve soon, this is exhausting and it's going to be a week already.
Click to expand...

I reached out to Engadget to see if they can help make this issue more visible. I know it's a long shot but it's worth a try.
 
  • Like
Reactions: dictoresno
when I called Verizon Wireless today they offered to exchange the phone with a new one, would that be a better choice ?
 
comptr said:
when I called Verizon Wireless today they offered to exchange the phone with a new one, would that be a better choice ?
Click to expand...

This keeps being asked. I highly doubt it, since it's likely a software issue that can be rectified.
 
comptr said:
Well since no one has taken it, maybe I should try it out and see what happens.
Click to expand...

If they have stock on hand, then go ahead. Just be sure if your phone is financed, swapping out doesn't make you lose any kind of eligibility for benefits received on a trade in.

I have a feeling you will be wasting your time but report back.
 
dictoresno said:
If they have stock on hand, then go ahead. Just be sure if your phone is financed, swapping out doesn't make you lose any kind of eligibility for benefits received on a trade in.

I have a feeling you will be wasting your time but report back.
Click to expand...
I will call verizon and check but I did not do the 650 trade in on my line just bought the phone on Verizon device payments.
 
Has anyone else had this issue where when you turn off HD Voice by going to Settings> Cellular > Cellular Data Options > Enable LTE and you go have it changed from voice & data to data, that if you try to switch it back it won't allow you ?
 
comptr said:
Has anyone else had this issue where when you turn off HD Voice by going to Settings> Cellular > Cellular Data Options > Enable LTE and you go have it changed from voice & data to data, that if you try to switch it back it won't allow you ?
Click to expand...

No mine lets me switch it off and on
 
jkozlow3 said:
I spoke with a knowledgeable and very helpful tech at Verizon and he found an internal issue tracking number where Verizon is documenting and collecting examples of this issue. He read through the log and said that the notes indicate that they are working with Apple and will most likely issue a carrier update to fix the problem. No ETA as of yet that he could communicate.

If you are experiencing frequent signal dropouts specifically with the iPhone 7 (where you had no issue prior to upgrading to the iPhone 7), you may wish to call Verizon technical support (ask for tier 2 support) and reference issue tracking number 102095-091716. The more examples they have, the better!
Click to expand...


Just adding my daily reminder to make sure everyone is calling in to report their issues to Verizon if you haven't already done so. The more complaints they get, the quicker this will get fixed (hopefully)!

See my previous post quoted above, as you will want to reference the issue tracking number that they are using internally to keep track of this issue.
 
  • Like
Reactions: dictoresno
Just installed 10.0.2 (it's a general release, not a beta)

Modem Firmware now at 1.00.04 (was 1.00.02).

Carrier stays the same.
 
ScubaCinci said:
Someone earlier in this thread did and it didn't help. Scroll back (I'm on mobile or I'd link it)
Click to expand...
Well I already called tech Tech support and they are more then willing to replace it so I took them up on the offer before I saw your post. So we shall see how the replacement phone will be.
 
Had a meeting with our corporate sales rep and he said that there are not that many calls to support about this issue so they are recommending phone swap. So unfortunately it doesn't seem like they are actively working on any solution.
 
mav41 said:
Had a meeting with our corporate sales rep and he said that there are not that many calls to support about this issue so they are recommending phone swap. So unfortunately it doesn't seem like they are actively working on any solution.
Click to expand...
Well I took the phone swap option, lets see what happens.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back