If I were Apple I would ban you from more purchases. It is plain that nothing they do will meet your approval so . . . . .
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iPhone X iPhone X scratched out of the box
- Thread starter crawltochina
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If I were Apple I would ban you from more purchases. It is plain that nothing they do will meet your approval so . . . . .
I'd likely call an exaggerated BS on those claims
They did ban me from purchasing anymore iPhone 7 Plus models from my online account after 3 orders with 2 replacements under each one, so 9 iPhones in total before they banned me. To get around that I just purchased more through friends and family and some in the physical retail store.
If a product is not up to scratch I don't have to settle for it. Why should I live with damage straight out of the box from the factory. The kind of damage that would lower the value of the phone when I sell it on.
Apple in their slick reveal videos at keynotes state how they produce products down to the micron level, which is one thousandth of a millimetre. If thats the case why is there a gap of a millimetre between the glass and the stainless steel band on a few iPhone X's that I have received. Also it supposedly has the most durable glass in any smartphone ever, yet there are hairline scratches on the glass straight from the factory.
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Snippet of my recent order history from Apple, 9 iPhone X's here. The 2 most recent purchases, one is going back tomorrow because of a visible gap on the lower edge and it has glue visible in there and another is arriving for inspection tomorrow too.
Also a couple not shown from November and a further 2 from my carrier which were returned also.
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You definitely have one of the longest return/purchase history's I have ever seen. I hope you find that perfect iPhone or maybe it doesn't exist for some.
My iPhone X in Silver has an uneven gap between the stainless steel bezel and the back glass. When looking at the back, the glass adheres perfectly to the steel band on the right hand side, while it has a gap around the left hand side. I think the glass back does not sit perfectly even inside the frame, with the right side protruding a bit.
I would have exchanged it, but everything else about this phone is perfect. A perfectly even screen, nice clicky buttons, good battery life...
I would have exchanged it, but everything else about this phone is perfect. A perfectly even screen, nice clicky buttons, good battery life...
I agree, Apple quality is poor in every single one of their products, its just hit and miss until you find one with flaws that you can live with and annoy you the least.
False. Defects will happen and no device is perfect, but you making the assertion that "Every single one of their products has poor quality" holds no truth in that statement whatsoever.
I've made purchases from their entire product range and I've had to return every item multiple times before settling on one. This is from purchasing multiple products every year since 2004.
No device is perfect, correct, but their defect rate is unusually high which points to poor quality assurance during manufacture. You are more likely to receive a product that has some kind defect than not.
It seems Apples defect rate is unusually high for you at least.
I don't think any one will deny that you can get defects out of the box but your purchase/exchange history is ridiculous, 12 iPhone X’s, 15 iPhone 7 Plus, 14 MacBook pros, 10 iMacs and 16 Ipads
from another post you made a while ago:
Quote "Not surprising at all. They really need to get a grip on quality in general on all their products. I've returned 18 iMac's, 10 Macbook Pros, 7 Macbook Airs, 7 iPads (third generation), and about 9 iPhone 5's. Thats since May 2011. Me and the TNT collection man are like best friends now."
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I ave to agree. No product is without defects. However, people will moan about Apple more often just because in their minds, Apple is synonymous with flawless.
Apple should not be stating they produce things down to a micron level and talk about fit and finish so much in their keynotes if in reality its not true.
Its not just Apple's quality that has gone downhill, its every company. All companies are slashing costs and making things as cheaply as possible but with the biggest mark up. The result is inferior quality products. Yes business is business and their goal is to make money, but its starting to impact on their products.
Sony's Playstation 4 is made from paper thin plastic when compared with the PS1 or PS2. The result is a very loud unit with no soundproofing and its most recent updated Pro model has super loud buzzing coil whine. Then take Microsofts Xbox One consoles, everything is held by clicking plastic pieces together. Again this results in the console and controllers feeling rubbish. After a couple of weeks the panels on the controllers feel loose and creaky. The first thing I noticed when I unboxed these 2 products were how cheap they felt.
Apple gets more stick because they charge a large premium for their products. As a company with $150+ billion dollars in cash in the bank they can afford to tighten up quality control.
In addition a key selling point for all Apple products from the beginning was its quality finish and crazy attention to detail. Steve Jobs had colour coded machinery in the factory and emphasised the inside of a product had to look just as good as the outside.
Heres a story by Jony Ive about himself and Steve Jobs:
"I remember one time when we were out shopping together, I think we were in Italy, and he picked up a knife, and looked at it, and I was aware he was looking at this thing. And he put it down. And I thought, "Oh, that's a nice knife" and picked it up. But I could see that there was a tiny tiny change in the gloss level between the handle -- i know this sounds bizarrely obsessive doesn't it? Worryingly so -- so I could see this tiny shiny change in reflection between the handle and the metal collar. And then I realized it was the glue. So it was no longer a knife; it was like a bit of metal that had been glued to, like, a stone handle. Normally, you know, I would have noticed that, (but) wouldn't have said it to anybody else at the risk of sounding slightly fanatical. But I realized we had both done the exact same thing. I think there's some sort of wonderful recognition when you realize it's not just you, and I think we realized that very early on and I think we both loved Apple."
So if they are that obsessive and disliked a knife for a tiny tiny bit of glue which affected the gloss level between the handle the blade think how annoyed people would be finding scratched glass, gaps, scratched stainless steel edges, and discoloured screens on their Apple products. They have paid thousands for products advertised as having the best cutting edge manufacturing and design techniques.
If I take Jony Ives example, once I see defects on my iPhone out of the box its no longer an iPhone but some damaged shiny steel and glass slapped together into a rectangle shape....
I think your rantings have reached the point that nobody is going to take you seriously in this thread
You are right. However, you must understand that no production cycle is completely defect free and those defects will go thru the cracks no matter how robust or good your QC process is. That's the nature of statistical process engineering. You can only go up to 99.99999% of all events and that one 0.00001% will go thru.
I agree with your point 100%, but when you receive 5-6 iPhones in a row with scratches to the glass it is annoying and makes you question quality control.
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Just because its a long post it does not make it a rant. Simply answering others who have replied to my posts with detailed answers and clear examples. If you disagree with my points make a clear argument instead of one liners.
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Agreed. But you also need to understand that the iPhone X is a 1st generation device for it's form factor. It is bound to be filled with production defects that are straining the production engineers abilities. Every new process does this.
You would think Apple would test run a big batch of them to ensure final production runs smoothly though. Customers are paying, in the UK, £999 - £1149 for the iPhone X.
Well there is the problem. Apple is not manyfacturing them. Some contractor is. Hence, Apple only expects quality regardless what it takes for the contractor.
Obviously for each defective unit, Apple places a complaint to the contractor and does a charge-back for repairs and labour (refurbishing) or lost business (returns).
If you look under with a Microscope?
Really? Why would anyone put their phone under microscope?
But what am I saying, the OCD in this forum is out of controllol
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That indicates that the issues are really with you and not the devices.
You combed over a washing machine to find any tiny imperfections? Really?
And your Nintendo switch?
That doesn't sound normal to me...
LoL, this guy has a special type of OCD where as he feels the need to antagonize people for being OCD. Made my day dude, you didn't skip a beat on any of your replies lol, ha ha ha. OCD, OCD, OCD...
FFS, have you just considered after first 2,3 swaps to go for another company for god sake ??? or just goo and see a JP you might suffer from OCD ???
[doublepost=1517696651][/doublepost]seems like a group of OCD's people here )) swapping your brand new device 10 times, for a minor scratch, are you going to put in the room to watch it or for **** sake use it ? =D
These are the types of folks you find making good dough and working in the medical/engineering fields etc because they pay attention to detail and have standards... I'd hate to have you checking my X-rays, Ultrasound images, operating on or caring for patients etc.
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Sorry man, sucks your OCD couldn't let you look over this forum and move on to another
Not Entirely sure what your rant is about, but if someone finds something wrong with their iPhone and it's blatantly evident, that's what 14 day return period's and warranties are for. If its something that becomes obsessive, that's an entirely different issue.