It is ridiculous how awful these phones are when the receptions are poor. I've been studying in the basement of a coffee shop, and while I have absolutely no service, there are people with Android phones that are 1/3 of the price that can get 3-4 bars. Really making me considering a Samsung or OnePlus device if nothing improves.
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iPhone XS Max Is the mobile reception on the xs Max even worse than iPhone X ?
- Thread starter mydogeatsbeats
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My LTE speeds and reception has improved over how it was during launch, but wifi continues to be a challenge. When I am near the router, I get good speeds, but there are some challenging areas in my house where the iphone 7 gets decent wifi reception, and the iphone xs just doesn't connect at all, and when it rarely connects, the speeds are abysmal.
I think there’s something wrong with your phone if you’re seeing that big of a performance gap.
Either that, or you are on a different carrier who doesn’t have low band spectrum in your area
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I just got upgraded to an XS Max on Verizon today and it's fine with the reception. My apartment is kind of a slow spot for speeds but getting great LTE speeds just down the road. No dropped calls so far, but granted I only made one today. I'm on iOS 12.1.1, non beta. Thinking about staying off betas for a while.
I replaced my XS because of connectivity issues at the Apple Store in Georgetown. I didn't have any problems, but I was on day 14 of my 14-day return window. The dude exchanging my phone was super nice, but didn't seem concerned at all as to why I was returning the thing.
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Both of my XS's were the same though. (I bought one, and then exchanged it for another thinking the connectivity issues were due to my particular phone.) Prior to 12.1.1, poor reception made the phone virtually unusable. My 8+ never had these problems in the same locations.
I’ve had mine since launch, thought the new updates would fix things but it hasn’t. This is the worst iPhone I’ve ever had and starting to hate it. My wife and son have 8 pluses and mother a 7 plus, none of them have the issues I have. My coworker has a Galaxy Note 8 on the same carrier and his phone blows this one away with accessing the web and downloading. I just don’t want to make a Genius Bar appointment and drive 60 miles for them to tell me there’s nothing wrong with it.
Hi everyone! I have been a forum reader for over a year and I've been following this thread since it was started. As of today I am officially eligible to upgrade with the Apple Upgrade program. I am a consumer who constantly reads reviews and forums on products before I buy them. And I am stumped about upgrading to the XS Max. Other than this forum I haven't been able to find solid info on the connectivity issues with the XS Max. Hardly any YouTube videos, a quick Google search doesn't even show a lot. But after reading this thread I'm scared to upgrade and experience this problem. I am a T-Mobile user in Tampa. Anyone have any info from the Tampa area with this? I know its a complete lotto system these days on getting a good phone. What would you consider the chances? Is it worth upgrading? I currently have a 7+ still running iOS 11.4
Thanks!
Thanks!
I'm sorry you're going through this. I know it sucks. What's worse is that trying to find help & empathy in forums like this can be difficult. People who are reception-privileged don't understand what you're going through, and just think your individual phone is broken.
I don't really have any advice for you, other than thinking about what you want as an outcome: a replacement for your XS Max, knowing that it might not change a thing? A refund for the phone, so you can purchase an 8+ or something similar? One thing that might help: calling 1-800-MY-IPHONE, and creating a case with Apple Support. That at least might give you some back-up (you've officially logged that your phone is problematic, with Apple Support engineers officially looking into your case.)
Good luck brother.
I don't understand your statement. The reception on the iPHone X has always been excellent. It does not suffer from the problems that are plaguing many iPhone XS users.
https://discussions.apple.com/thread/8153798
That thread has 1400 “me too”s
You can find all kinds of isolated problems for all kinds of different phones. Usually they are not widespread enough to actually be a universal issue.
All I can say is my wife and I both have T-Mobile xs Max’s and neither of us has had any of the issues people here have. We are both very happy we upgraded and don’t miss our 7+ phones at all.
People need to stop thinking that these are isolated issues. It's clear that Intel's chips are ******* compared to Qualcomm's. This is why people on the iPhone X (Some of which had Qualcomm's chip) are thinking there is a manufacturing "defect," when they are just experiencing what some of us have already experienced since the X (I am on T-Mobile, so my iPhone X used the Intel chip). I think people who aren't experiencing these issues just have good signals in general. But when you put it in situations where you may get 1-2 bars on a Qualcomm ran phone, the Intel chip will be absolute ****.
You might want to check this is not the fault of your Orbi. When I was researching into buying one I seem to remember reading in the Netgear forums other people were experiencing similar problems with iPhones (it was before the XS was released).
For other reasons I ended up buying a Synology router. Lo and behold just a few days ago they released a firmware update that supposedly fixes the same issue. Although I personally wasn't experiencing it.
That’s BS. I’ve tested mine extensively, and it honestly performs better than my Qualcomm 7+ did. Works great with strong signals, weak signals, doesn’t matter. Walked around Disneyland for 3 days (supposedly a challenging signal environment) and always had service. Have had great service at all the airports I’ve been to, while still in the plane. 1 bar, 4 bar, haven’t had any problems at all.
Something is up with some people’s phones, but who knows what the problem is. It’s certainly NOT some major issue with everyone’s XS or XSMax. If mine wasn’t working right, I’d be the first person to complain loudly about it.
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I was also very reticent to get a XS Max and almost went with the XR, but I finally decided to get a Max a few weeks back and I've put it through the paces in strong and weak signal areas and used it constantly for tethering over the past two weeks and I've not had a single problem at home, on the train, in a car or at work.
Without a doubt there is something wrong. Like I said previously, this is the oddest issues I think I've ever seen.
I feel for those having issues though. I think it's unacceptable that so many people are having problems and that Apple or the carriers should have been on top of this a lot faster.
Without a doubt there is something wrong. Like I said previously, this is the oddest issues I think I've ever seen.
I feel for those having issues though. I think it's unacceptable that so many people are having problems and that Apple or the carriers should have been on top of this a lot faster.
Iphone Xs has got to be my first iphone where I am left with such a negative first impression at launch, from the connectivity issues to the chargegate fiasco. At least some of the issues have been addressed, but it has left a bad taste in my mouth for a phone that is supposed to be an enhancement and evolution of the 10th anniversary iphoxe X. I had this "feel good" feeling with all of the other iphones I have bought over the years except for this one. I seriously hope apple releases a phone this year without these issues or some other issue that they may have overlooked day 1. I would consider buying it if it is stable and works like a champ day 1.
just wondering and don’t have time to read all the posts here.... but did anyone actually took their phones to apple store with the reception problems? Or is it pointless, since it’s going to be a case where they can’t replicate those problems?
I decided to ditch the XS and XR and got a qualcomm X new for $600 . It has the reception that the XS and XR should have always had and the difference is night and day between last years and this years devices . At least now I can stream music and other video on trips and not have to deal with fake bars with no data flowing at all.
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There is not a fix cause they can not fix bad hardware . They have 5K miles of my logs on 2 different phones and have said that they are still working on it as of last week.
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There is not a fix cause they can not fix bad hardware . They have 5K miles of my logs on 2 different phones and have said that they are still working on it as of last week.
You know what would be very helpful would be of people would post actual USEFUL information here. Posting “my phone sucks” is pretty useless. It would be nice of people would post their area and carrier at least. If you have WiFi issues also post your router and general home setup.
It might also help if there was a sticky with just a list of names of people and their carrier. No other extraneous information or words, just something like “bob, Verizon, poor signal “ or similar. That way people could see how many are actually having issues. I think this thread s too confusing to sift through as it is.
It might also help if there was a sticky with just a list of names of people and their carrier. No other extraneous information or words, just something like “bob, Verizon, poor signal “ or similar. That way people could see how many are actually having issues. I think this thread s too confusing to sift through as it is.
Still having crappy connectivity on 12.1.1 with my XS Max, Verizon. I was visiting my mother in the hospital and her doctor called me there repeatedly on my cell and the call failed each time after a few seconds. I thought it was just the building, and went out to make the call. However, back in the hospital today I tried calling my uncle from the same room and after 3 brief connections and “call failed” messages, I borrowed my son’s iPhone 6s, also on Verizon, called my uncle, no drops, no failures. At this point, I’m just disgusted and feeling like Apple has really screwed up these phones.