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BiggAW

macrumors 68030
Jun 19, 2010
2,563
176
Connecticut
Been blacklisted from apple is real....All these big time tech reviewers all know about the low signal/bad screen issues and they are all scare to report it........Low signals on smarthphone makes it unusable IMHO. It also cause low battery life cause the phone is constantly looking for the a good signal. This happened to me cause my old phone had better battery life at my house (great signal) vs my office (horrible signal)......

Chances are its hardware and they are not going to do a recall. Its up to the people to either return or live with it.

That's a good point and an interesting angle. Yes, Apple has been known to ban people, so that could well be the case. However, reviewers in general don't focus much on RF performance, even though it's a very important part of the phone.

Yes, it is almost surely a hardware issue. Software can only do so much when the antenna design just isn't very good. Ironically, based on the FCC test results, it looks like the Xr may have much better RF performance for a lower price. I wonder if the Xs and Xs Max are just going to be a flop and they'll sell a ton of Xrs?

The engineer said that this was a great question and assured me that the algorithm to switch from a weaker band to a stronger one is entirely in Apple's software and that there was nothing in the Verizon carrier settings file that Verizon engineers could do to improve this behavior. It is entirely up to Apple to determine when to switch from a weaker band to a stronger one.

Your post is very interesting, and the penetration of bands is true, it scales up and down the spectrum. However, phones do not choose what band they are on... they are assigned a band by the radio at the cell site. However, the phone has to feed back information about the quality of it's signal that the tower uses to decide what band to go onto... maybe that's what the engineer was referring to. However, for Wi-Fi, the client is what decides what band to choose, which is why different phones on the same AP will do different things when picking which band to go on, or which AP to roam on in a multi-AP setup.
 

OBirder

macrumors 6502
May 13, 2015
436
425
I had the 4 and 4S. I remember them being some of the best iPhones ever made. If you run a poll, and they have been run here, the iPhone 4 is up at the top of most popular iPhones ever made.

We had a bumper or had to hold it right :)

But I agree, it had some of the best reception in low signal areas once I added the bumper. It allowed to text and/or make calls. Better than my 7+, 8+ or now the XSM.

I am an outdoor person and at times miles away from towers etc. With this I need the basics (text and calls) and not surfing the web or speed tests.
In this area my current experience is that the XSM is falling behind my work 6, my prior 8+ and my wife’s XS.
Her XS is similar to the 6 and her prior 8.
 

TheRealAlex

macrumors 68030
Sep 2, 2015
2,982
2,248
The difference on the first three characters of the S/N is the factory where the phone was build, what should matter here are characters #4 and #5, #4 = Year and #5 = Week of manufacture, most of the phones from launch day will have #4 = "X" (year: X = second half of 2018) and #5 = 7 (week: 7 = 33rd week of 2018, that is the week starting on August 13th). You can get more information regarding decoding the S/N by checking this link:

https://beetstech.com/blog/decode-meaning-behind-apple-serial-number

I would say, phones manufactured at different factories and at a later date could behave different or could have slightly different hardware, components, etc.
Good information. But Physically Sprint LTE issues are tolerable. WiFi Range is less than Galaxy S8 Plus.
However color and display charactersistis are much improved over my OG launch day FL serial number unit.
 

5105973

Cancelled
Sep 11, 2014
12,132
19,733
Been blacklisted from apple is real....All these big time tech reviewers all know about the low signal/bad screen issues and they are all scare to report it........Low signals on smarthphone makes it unusable IMHO. It also cause low battery life cause the phone is constantly looking for the a good signal. This happened to me cause my old phone had better battery life at my house (great signal) vs my office (horrible signal)......

Chances are its hardware and they are not going to do a recall. Its up to the people to either return or live with it.
Being blacklisted is definitely a problem. It would be great if all of the reviewers got together and covered this. Apple would have to ban all of them and risk not having anyone left to invite to their keynotes. :p

Today I was making my normal dropoff of a kid in my carpool. At her house last week on the Max my signal only came up to two bars 4G. Today on my 8 Plus at the same house at the same spot where my car parked last time was full bars LTE. I really don’t know what to make of it all. My Max is packed and presumably being returned by my husband so my testing, such as it is, is done. My husband keeps comparing his Max to his S9+ and a Huawei and says they’re all performing close enough he can’t really claim a problem with his Max. His office building blocks a lot of carrier signals as it is. He’s not worried and is keeping his Max.

I returned mine for other reasons stated elsewhere.

I’m planning on ordering an Xr. I hope it won’t have any problems. I like the new camera. Lol, I appreciate “Beautygate”. At my age I need all the help I can get. :confused:
 
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ROLLTIDE1

macrumors 68000
Sep 12, 2012
1,906
625
Waiting for I-Justine to do a video on reception gate :) At least it would be pretty to look at !

You have till Friday to setup a return ! Software is very unlikely to fix these problems
 

Packers1958

macrumors 68000
Apr 16, 2017
1,954
2,587
South Dakota
tim-cook-is-having-a-good-time-42779.png
 

uecker87

macrumors 6502
Oct 9, 2014
427
677
Madison, WI
I have the beta installed. I am on Verizon. LTE B4 is still weak compared to my Pixel 2 on the same cell site/sector.

Interestingly it seems pretty good on the main coverage band B13. Actually better than my Pixel 2 at my home by a few dBm now.

I'll do more comparisons tomorrow when I get out and about.
 

janeauburn

macrumors 65816
Nov 22, 2015
1,314
2,234
I’m kinda leaning that way. It’s a nice phone. But I’ll probably return it, wait for hopefully the issues to be worked out along with the dual sim support, then purchase. Or if enough time has passed I’ll see what 2019 offers.

At this point these phones simply don't hold enough "wow" power to warrant keeping them if they have nagging issues like this. They're just too expensive for such nonsense. I mean, in the end we're still looking at an iphone screen, a bit bigger but still the same old thing. And for $1100+?

If Apple wants to sell the most expensive phone on earth, it should build the best phone on earth, without exception and certainly without bugs.
 

jlevy73

macrumors member
Oct 6, 2015
99
68
I have the beta installed. I am on Verizon. LTE B4 is still weak compared to my Pixel 2 on the same cell site/sector.

Interestingly it seems pretty good on the main coverage band B13. Actually better than my Pixel 2 at my home by a few dBm now.

I'll do more comparisons tomorrow when I get out and about.

How are you testing this? Curious to try myself as I also have a Pixel 2
 

1144557

Cancelled
Sep 13, 2018
925
2,413
If Apple wants to sell the most expensive phone on earth, it should build the best phone on earth, without exception and certainly without bugs.

Bit of an exaggeration, I can name 3-4 more expensive average consumer devices more; not counting 10-12 luxury phones special made like Vertu. Huawei Mate RS is $2000+ And they have buggy laggy Android on them too.

And $999/1099 are far from the most expensive on the planet; not everyone got the loaded ones.
 

TheRealAlex

macrumors 68030
Sep 2, 2015
2,982
2,248
It could be as simple as the iPhone prioritizing weaker bands over stronger bands when it connects to an LTE network. That can be fixed with FW. Pure speculation on my part. One way to prove that is to go into field test mode on an X and also Xs and see which band it connects to when located in the same spot.
You posted really good info. And this issue really bothers me.
Results on my XsMAX are
Weak WiFi Signal Range. I could go 30 feet out my front door. With my S8+ Samsung phone and it was only 2x2 MIMO.

I can’t go 10 feet out the from door and it drops the WiFi completely. Not a huge deal.

On Sprint LTE. Less bars but stronger signal.
One or 2 bars will be useable.
 

rebretz000

macrumors 6502
Sep 29, 2018
283
318
I had seen someone post in here about posts being removed in Apple's Support Forums. It just happened to a post a made. I posted this in there and they took it down.
I tested the signal strength for a few hours prior to making my decision to send them back. On average in my house the iPhone XS was getting -10 dbm to -15 dbm worse signal than my Pixel 2. That's a pretty big difference. Especially considering the reception at my house in pretty good on T-Mobile. I was standing in my front door with the door open and my Pixel 2 was at -87 dbm and the iPhone XS was at -95 dbm. I turned 90 degrees to the left with the door still open and the iPhone XS dropped to -106 dbm. Still standing in the same place just not facing out the door. The Pixel 2 didn't change. That right there was the biggest indication to me that the antenna are sub-par in the iPhone XS. In my basement the iPhone XS couldn't even get a signal, and since my basement is finished I hangout down there. Based on the difference in signal strength at my house I wouldn't get any signal at my in-laws at all since my Pixel 2 has a fairly weak signal there to begin with. Based on what I experienced and what that FCC report says I think the antenna issues in the iPhone XS will only get more traction. There is definitely a problem. It reminds of the horrible antenna in the Galaxy Nexus as compared to the Motorola Droid Razr HD years ago. Whenever I was going to be traveling and using Google Maps I had to pop my SIM into the Moto because the Galaxy Nexus would drop reception a lot because it had weaker antenna/reception.
In my home office the average ratings for signal strength were:
Pixel 2 -100 dbm
iPhone 5C -100 dbm
Nexus 6p -100 dbm
iPhone XS -110 dbm
One of those is not like the other.
 

ROLLTIDE1

macrumors 68000
Sep 12, 2012
1,906
625
Thanks for posting proof that apple is trying to cover this all up. I also had a couple of my post removed. This is leaving a very bad taste in my mouth and I am actually thinking about picking up a Pixel 3 next week and this is coming from someone who has owned every Iphone since the Iphone 4.
 

Ngamtns706

macrumors regular
Sep 21, 2015
212
82
When did all the engineers log on? Now it’s a definite hardware issue that can’t be fixed with software.
 
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