Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

The Doctor11

macrumors 603
Dec 15, 2013
6,031
1,519
New York
If you can get it to temporarily fix, it is not a hardware problem. A hardware problem you can’t fix unless you redesign or replace hardware. If true, that right there shows it is some type of software problem.
Although that works in theory I don't think I'm willing to gamble my $1500 on it being a software problem that will be fixed. If Apple acknowledged the problem in some way I'd be a lot more willing to keep it, but it has to go back tomorrow.
 

alFR

macrumors 68030
Aug 10, 2006
2,834
1,070
As I stated in another post, AJ is quite visible and participates very frequently on the S4GRU forums and is a moderator there. While I do think his intention was to stir the pot by posting the stuff just before announcements as he’s never been an Apple fan, his initial observations and subsequent posts aren’t wrong either.
I post pretty regularly on here, does that make me a computer scientist? I stand by what I said before: he has no publicly-visible qualifications or experience and that means I’m going to take his opinion with a pinch of salt.
 

archer75

macrumors 68040
Jan 26, 2005
3,116
1,747
Oregon
The Wifi issue can be fixed with a software fix. The Cellular problem likely can not be fixed that easily.
Because there are temporary fixes that people have demonstrated on cellular this tells us a software fix could fix the bulk of those issues as well.
I'm still not having issues on either.
 
  • Like
Reactions: Ngamtns706

elitypes

macrumors regular
Oct 5, 2007
114
201
Because there are temporary fixes that people have demonstrated on cellular this tells us a software fix could fix the bulk of those issues as well.
I'm still not having issues on either.
I have not seen any temporary fixes mentioned for the cellular issues?

I am definitely having cellular issues on AT&T in NYC with the XS Max. Airplane mode on/off, resetting network settings, updating carrier settings, power on/off etc. Tried all of those things and I have never been able to positively impact my poor cellular.
 
  • Like
Reactions: DotCom2 and madKIR

ROLLTIDE1

macrumors 68000
Sep 12, 2012
1,906
625
Because there are temporary fixes that people have demonstrated on cellular this tells us a software fix could fix the bulk of those issues as well.
I'm still not having issues on either.

There are no temp fixes for the Cellular issues at this time
 
  • Like
Reactions: madKIR

Nhwhazup

macrumors 68040
Sep 2, 2010
3,474
1,718
New Hampshire
Because there are temporary fixes that people have demonstrated on cellular this tells us a software fix could fix the bulk of those issues as well.
I'm still not having issues on either.
What are the temporary fixes? Hard reset to show LTE for less than a minute before it reverts to 3G? Or are you referring to something else?
 

archer75

macrumors 68040
Jan 26, 2005
3,116
1,747
Oregon
There are no temp fixes for the Cellular issues at this time
people have reported resetting network settings has temporarily helped with cell. As has restoring from new and not a backup has also temporarily helped cell. They have said this for wifi but others have also said this was true for cellular. It's not going to fix any antenna issues but it can fix which bands it prefers and how it achieves lock and how long it maintains it.
The PC mag test shows the intel radio in the Xs and Xs max is better than the qualcomm in the X but worse than the qualcomm in the note 9. In lab conditions of course. This tells us it's an antenna/software issue if anything.
Sites are not afraid to report issues with charging or the softening of the front camera selfies. That you don't hear much about reception issues tells us it's not a widespread issue. Nevertheless apple is still investigating as you know.

My phone has never not had LTE since I got it. No matter where i've gone. Middle of the city or the fringes.
 
  • Like
Reactions: Ngamtns706

Nhwhazup

macrumors 68040
Sep 2, 2010
3,474
1,718
New Hampshire
is the cellular issue widespread issue with all the new phones? Or cherry picked.
I think it’s mainly in rural areas with lighter signals. I’m in NH and had terrible cellular connectivity in a lot of areas including at the Apple store where other phones had no issues.
 

fate0311

Suspended
Dec 31, 2015
548
451
I think it’s mainly in rural areas with lighter signals. I’m in NH and had terrible cellular connectivity in a lot of areas including at the Apple store where other phones had no issues.

How ironic. Im also in southeast NH so maybe I will hold off. Bummer because I want the new camera capabilities.
 

ROLLTIDE1

macrumors 68000
Sep 12, 2012
1,906
625
I think it’s mainly in rural areas with lighter signals. I’m in NH and had terrible cellular connectivity in a lot of areas including at the Apple store where other phones had no issues.
2 of my phones had cellular issues when I was in Nashville, TN in the middle of the city so you have to wonder if there is a bad batch of phones .
 

JustMe2018

macrumors newbie
Sep 25, 2018
11
13
Indiana
Appears Apple is making some type of changes to modem firmware & carrier settings in 12.1 beta 2. See before (red) and after (green). My two phones don't seem to have the LTE issue and no real way to test WiFi (seems OK w/ everything I've tried so far). No idea if this will have a positive impact on those w/ LTE issues...just sharing as FYI.

Screen Shot 2018-10-03 at 10.50.26 AM.png Screen Shot 2018-10-03 at 10.50.42 AM.png
 

JustMe2018

macrumors newbie
Sep 25, 2018
11
13
Indiana
people have reported resetting network settings has temporarily helped with cell. As has restoring from new and not a backup has also temporarily helped cell. They have said this for wifi but others have also said this was true for cellular. It's not going to fix any antenna issues but it can fix which bands it prefers and how it achieves lock and how long it maintains it.
The PC mag test shows the intel radio in the Xs and Xs max is better than the qualcomm in the X but worse than the qualcomm in the note 9. In lab conditions of course. This tells us it's an antenna/software issue if anything.
Sites are not afraid to report issues with charging or the softening of the front camera selfies. That you don't hear much about reception issues tells us it's not a widespread issue. Nevertheless apple is still investigating as you know.

My phone has never not had LTE since I got it. No matter where i've gone. Middle of the city or the fringes.

I assume you've already confirmed, but LTE's not turned off is it? Settings > Cellular > Cellular Data Options > Enable LTE.
 

archer75

macrumors 68040
Jan 26, 2005
3,116
1,747
Oregon
I assume you've already confirmed, but LTE's not turned off is it? Settings > Cellular > Cellular Data Options > Enable LTE.
Me? My LTE is always on. I've never lost LTE signal with this phone. And my house is on the fringe. Borderline boonies. We've never had good cell signal there but I have no worse signal on my max than any previous iphone.
 

JustMe2018

macrumors newbie
Sep 25, 2018
11
13
Indiana
Me? My LTE is always on. I've never lost LTE signal with this phone. And my house is on the fringe. Borderline boonies. We've never had good cell signal there but I have no worse signal on my max than any previous iphone.

My apologies...when I first read your post I read it as "...never had LTE...." My bad!
 
  • Like
Reactions: ROLLTIDE1

Pxus

macrumors newbie
Sep 28, 2018
11
3
Barcelona
Although that works in theory I don't think I'm willing to gamble my $1500 on it being a software problem that will be fixed. If Apple acknowledged the problem in some way I'd be a lot more willing to keep it, but it has to go back tomorrow.

I gave back mine today. Before period return runs out.

Mine was Xs 256GB. Main problem was with wifi, did not picked 5G unless you were really close to router.

I live in an apartment, so I detect 6 to 9 wifi networks from neighbours. My iPad and 6s get 7 different wifi at least, some of them 5G. At the same place and at the same time my Xs gets 3 wifi signals, not a single one 5G.

I rather get my money back and wait to see if its hardware or software.
 

PBz

macrumors 68030
Nov 3, 2005
2,616
1,577
SoCal
I gave back mine today. Before period return runs out.

Mine was Xs 256GB. Main problem was with wifi, did not picked 5G unless you were really close to router.

I live in an apartment, so I detect 6 to 9 wifi networks from neighbours. My iPad and 6s get 7 different wifi at least, some of them 5G. At the same place and at the same time my Xs gets 3 wifi signals, not a single one 5G.

I rather get my money back and wait to see if its hardware or software.
Did you give them your reason for return?
 
  • Like
Reactions: decypher44

rebretz000

macrumors 6502
Sep 29, 2018
283
318
Appears Apple is making some type of changes to modem firmware & carrier settings in 12.1 beta 2. See before (red) and after (green). My two phones don't seem to have the LTE issue and no real way to test WiFi (seems OK w/ everything I've tried so far). No idea if this will have a positive impact on those w/ LTE issues...just sharing as FYI.


Do you have readings of what your signal strength was previously and what it is now with the new software/firmware?
DBM reading?
 

mohkg

macrumors member
Oct 2, 2018
62
56
Chicago il
Do you have readings of what your signal strength was previously and what it is now with the new software/firmware?
DBM reading?

Honestly, this 2nd beta fixed all issues i previously had with my xs max. My wifi and data are back to full speed, no more charging issue. Im all happy now. Only thing they got to fix next is the beauty mode on the camera. But were going in the right direction, thankfully it wasnt a hardware problem
 

DotCom2

macrumors 603
Feb 22, 2009
6,322
5,634
Honestly, this 2nd beta fixed all issues i previously had with my xs max. My wifi and data are back to full speed, no more charging issue. Im all happy now. Only thing they got to fix next is the beauty mode on the camera. But were going in the right direction, thankfully it wasnt a hardware problem
What about the LTE issue?
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.