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iMaxed

Suspended
Oct 2, 2018
22
22
I don't make many calls however when I am on a call I am find it drops out and then it takes the phone approx. 10s secs to re connect to Telstra. I love the phone, however I am not happy about this.

I am with Telstra 4 hours south of you and have had no problems with my Max, it seems on par with my with my iPhone 8 i had which is a blue tick phone with Telstra.
 

GarrettNolan

macrumors newbie
Jun 9, 2006
13
6
I went through the sysdiagnose with Apple and pulled logs/analytics as well as speed tests for my XS. During my conversation with the Apple rep I was told to be patient, their engineering group is actively working on the issue. I was told I might be hypersensitive to normal network conditions due to the issues I was dealing with.

I've since gotten a XS Max for myself and can confirm the issue is also showing up on that device as well, setup as new iPhone. The rep I've been working with tried to quell my fears about any issues past the return period due to the nature of the issue. I'm putting a little faith that they might be able to figure out something that works, but if this continues without a solution I don't know what I'll do.
 

Alicia1

macrumors 6502a
Nov 13, 2009
568
545
Gold Coast, Australia
I am with Telstra 4 hours south of you and have had no problems with my Max, it seems on par with my with my iPhone 8 i had which is a blue tick phone with Telstra.

I have now turned 4G to Data Only and made a call using 3G. No drops at all. Going to leave it for a few days and see if that makes a difference.
 

Apple_Robert

Contributor
Sep 21, 2012
35,653
52,438
In a van down by the river
I went through the sysdiagnose with Apple and pulled logs/analytics as well as speed tests for my XS. During my conversation with the Apple rep I was told to be patient, their engineering group is actively working on the issue. I was told I might be hypersensitive to normal network conditions due to the issues I was dealing with.

I've since gotten a XS Max for myself and can confirm the issue is also showing up on that device as well, setup as new iPhone. The rep I've been working with tried to quell my fears about any issues past the return period due to the nature of the issue. I'm putting a little faith that they might be able to figure out something that works, but if this continues without a solution I don't know what I'll do.
Apple will fix the problem. I firmly believe it to be software related.
 

imtoomuch

macrumors member
Sep 25, 2018
81
93
Now you're being silly. They're testing. Testing takes a long time to determine root cause. So many carriers, bands, frequencies, locations, that's an enormous amount of data to sift through.
Not everyone is having this issue which makes it harder to nail down. And you don't see it reported by as many sites because it is so intermittent and not affecting everyone. If apple wanted to censor then why would there be so much discussion and reports of the front camera softening issue or the charging issue which is fixed in beta?
It's not a grand conspiracy. Just settle down and wait.

Is there concrete proof one way or the other? Some independent tests say the reception is worse, but others say it's better.
 

solodogg

macrumors 6502a
Oct 28, 2011
511
215
Orlando
Is there concrete proof one way or the other? Some independent tests say the reception is worse, but others say it's better.

The PCMag article clearly shows that the Xs holds signal better than the Intel X (-126dBm on the X, -128dBm on the Xs), and also that the Intel X had software updates on iOS 11 that brought the performance up to the same standards as the Qualcomm variant. I have zero doubt that the issues some are experiencing will he resolved with a software update in the very near future.

https://www.pcmag.com/image_popup/0,1740,iid=597942,00.asp

Also, keep in mind these tests were performed by an actual company with the proper equipment to test signal and connectivity in a highly controlled environment, not just some Joe that learned how to read reports online and decided to make his own interpretation of them. I doubt any of us are more qualified than Cellular Insights, but I’m sure we are all as qualified as WiWavelengthIcanreadtoo.
 

odin

macrumors member
Jul 22, 2002
90
39
I post pretty regularly on here, does that make me a computer scientist? I stand by what I said before: he has no publicly-visible qualifications or experience and that means I’m going to take his opinion with a pinch of salt.


The point was that he shares far more there, qualifications, obervatiins, and so on. Not that he was an expert. You and some others were going on about who he is and whatnot. I gave you some more info should you want to use it.

I won’t out him, his name, and so on. That’s easily found with years of in-depth, detailed posts elsewhere for you to peruse. He’s anti Apple, regardless. So I wouldn’t take anything he said as gospel anyway.

TLDR: just trying to give you and the “who is this guy” crowd some more info to follow up with IF you found it that concerning.
 

imtoomuch

macrumors member
Sep 25, 2018
81
93
The PCMag article clearly shows that the Xs holds signal better than the Intel X (-126dBm on the X, -128dBm on the Xs), and also that the Intel X had software updates on iOS 11 that brought the performance up to the same standards as the Qualcomm variant. I have zero doubt that the issues some are experiencing will he resolved with a software update in the very near future.

https://www.pcmag.com/image_popup/0,1740,iid=597942,00.asp

Also, keep in mind these tests were performed by an actual company with the proper equipment to test signal and connectivity in a highly controlled environment, not just some Joe that learned how to read reports online and decided to make his own interpretation of them. I doubt any of us are more qualified than Cellular Insights, but I’m sure we are all as qualified as WiWavelengthIcanreadtoo.

That's exactly it. Testing with real diagnostic equipment gives factual results. Methodical testing is in a different world than some blogger or YouTube "star" holding two phones side by side and using a speed test website.

This one big beta test you would think Apple would have done adequate testing of their own.

Do you understand how the real world works? Product life cycles have become short and development schedules so tight that very little testing can be done on most products. Why do you think there are so many recalls on cars these days?
 
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BeeGood

macrumors 68000
Sep 15, 2013
1,859
6,120
Lot 23E. Somewhere in Georgia.
Today is decision day I guess. I have a launch day Max with the WiFi issue (LTE is fine as far as I can tell). The WiFi keeps disconnecting and sometimes seems to forget the network all together.

It’s a nuisance, but I can live with it for a while if I know definitively that it can be fixed with a software update. Has anyone been able to confirm that it is software/firmware and not the hardware itself?
 
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imtoomuch

macrumors member
Sep 25, 2018
81
93
I think it’s unfinished. But when you have to say the XsMAX needs to be worlds better than a almost 2 year old S8+
Not necessarily. Sometimes technology peaks and only small increments can be made until the next huge advance. We haven't reached that next, ground-breaking advance yet.
 

PBz

macrumors 68030
Nov 3, 2005
2,616
1,577
SoCal
Today is decision day I guess. I have a launch day Max with the WiFi issue (LTE is fine as far as I can tell). The WiFi keeps disconnecting and sometimes seems to forget the network all together.

It’s a nuisance, but I can live with it for a while if I know definitively that it can be fixed with a software update. Has anyone been able to confirm that it is software/firmware and not the hardware itself?
I will be surprised if you get definitively.
 
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diego.caraballo

macrumors 6502a
Oct 18, 2013
702
1,814
Has anyone been able to confirm that it is software/firmware and not the hardware itself?

I know that Apple has screwed things before, but I highly doubt that they dropped the ball again with the antenna design. They even had one of they RF Engineers being awarded with the Marconi Society Honor recently. Real talented people and top of class test equipment...also you can measure RF performance, is not like software that can be really hard to test.

I'm experiencing less signal available in my bedroom. I have low signal there with every previous iPhone, -6S, X- but now it's worst. Both for LTE (somethings it appears connected, but I have no internet) or it switches to 3G, and for WiFi (nearly impossible to connect to my 5GHz network, is not even displayed as one of the available networks)
 

Juanefny

macrumors 6502
Sep 27, 2013
491
279
Spokane, WA
I know that Apple has screwed things before, but I highly doubt that they dropped the ball again with the antenna design. They even had one of they RF Engineers being awarded with the Marconi Society Honor recently. Real talented people and top of class test equipment...also you can measure RF performance, is not like software that can be really hard to test.

I'm experiencing less signal available in my bedroom. I have low signal there with every previous iPhone, -6S, X- but now it's worst. Both for LTE (somethings it appears connected, but I have no internet) or it switches to 3G, and for WiFi (nearly impossible to connect to my 5GHz network, is not even displayed as one of the available networks)
My iPhone X was having all kinds of problems with signal when I udated to iOS 12.
What I do know is that I’m keeping my phone. Even after the return period, I could have them swap it at the apple store if issues are due to hardware and they fix them...
 

Sugadaddy

macrumors 6502
Aug 28, 2010
257
169
Today is decision day I guess. I have a launch day Max with the WiFi issue (LTE is fine as far as I can tell). The WiFi keeps disconnecting and sometimes seems to forget the network all together.

It’s a nuisance, but I can live with it for a while if I know definitively that it can be fixed with a software update. Has anyone been able to confirm that it is software/firmware and not the hardware itself?


I also have problems with WiFi, specifically the 5GHz band. I renamed the 5GHz to something else and range on the XS Max is pretty bad. It's now been connected only to 2.4GHz for a few days and seems to work fine.

The problem is Apple isn't saying anything about it to confirm it's software, so I'll return it and buy another one if it gets fixed.
 
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