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iPhone XS Max Is the mobile reception on the xs Max even worse than iPhone X ?
- Thread starter mydogeatsbeats
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I have the 3rd beta and carrier settings were updated to 34.0 on AT&T. Unsure of other carriers.
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I don’t know. She’s not that technical. I asked if she was having any problems with her new phone and she said nope.
For myself my max signal reception is mixed. Sometimes it does way better than my old X. Sometimes worse.
Ex. My X used to get weak reception in the gym. My Max gets none.
Ex. My X rarely worked on the subway. My Max does a way better job getting a signal.
That’s not been my experience. Swapped my girlfriends XS. Walked into crowded store in nyc, no appointment. Told the lady my gf is having cell reception problems.
She sends us upstairs. We check in with a guy there. Same message - we are having cell problems.
He sends us to a table. We wait for 10 min.
Guy comes out, says he’ll do a full exchange and they’re collecting devices with problems to send to engineering.
No questions asked and even replaced the screen protector on the phone for free.
I don’t buy that. I think there’s a large batch of bad phones.
I’ve literally had my phone next to my girlfriends phone running speed test. I get ~ 90’s and she’s in low single digits.
Her replacement phone performs similar to mine now.
I think it’ll get resolved at some point. I couldn’t be happier with the performance I’m getting. I just got back from my local shopping mall and ran a few tests. I don’t have my X anymore, but when I did, both my x and my 6s plus always had trouble keeping a signal at this mall. There was one spot, in the middle of the shopping mall, that has a huge sky window, that would allow me to get a signal, but that was the only spot. And it was just good enough to send a text and maybe do a little surfing online, but definitely not videos. When I tested my max, it had signal throughout the whole mall and never lost its signal once. I did some speed tests as I walked and got around 5 to 10megs. It never went below 5 megs. Didn’t break any records, but my x would have barely gotten 1 meg and that would be in the center of the mall where the sky widow is. I have to admit that I’m not on Verizon, but I’ve heard that T-Mobile customers are also having issues. One last thing to point out, my iPhone X was the Qualcomm version and not intel.
speedtest.net should have enough data to see if the XS is worse off.
Dropped a call again this morning. Held it fine for the first 5 minutes I was in my office then when I left it dropped the call about a half mile down the road. Only conclusion I can put to this is that it has a hard time with tower handoff. I’m only seeing issues when migrating, if I’m in one spot it’s pretty good.
If it's just a bad batch then why was the FCC performance data so bad relative to the X and the XR?
And if the antennae is so weak, then why are some of use having better reception than our iPhone X with the Qualcomm chip? My area doesn’t have the strongest signal either.
Has anyone taken their phone to the genius bar with LTE reception issues and found they've replaced it? I'm a bit tired of running these stupid tests and resetting the networks and all that garbage.
I believe several people have and the consensus is it generally doesn't fix the issue.
Yes I got it replaced , they didn’t ask any question or checked . Just blindly replaced with new phone. New phone is far better than old one. But still probably not as good as iPhone 8 signal wise. But internet speed went up from 1.2mbps to 45mbps at my home
Just saw this post over in the Apple Community forum:
iPhone Xs Max poor cell phone reception fix?
I just got off the phone with apple and AT&T again. I’m going this weekend to the apple store to exchange my xs max for a different one. I was told it hardware not software. The apple rep then said if the second iPhone does the same thing to call back with my case number and they will open a case with the engineers as a hardware failure. I will update soon.
iPhone Xs Max poor cell phone reception fix?
I just got off the phone with apple and AT&T again. I’m going this weekend to the apple store to exchange my xs max for a different one. I was told it hardware not software. The apple rep then said if the second iPhone does the same thing to call back with my case number and they will open a case with the engineers as a hardware failure. I will update soon.
I would go get it replaced. The more I read about this issue, whether it’s here or in other forums and podcasts, I’m seeing more and more people getting better results with a replacement. I know early on, people were getting the same results, but that might be because they were drawing from the same bad batch of phones. I don’t know what the problem is, but my phone isn’t having these issues.
Was it Apple that said it was a hardware issue? Would be interesting that they went on the record (even if not ‘annouced’). The next question is if it is hardware.. is it design or batch issue.
Have you tested in weak areas? Mine does better than X in good strength but way worse in weak. I shouldn’t have to choose if I am okay with that but I do. Don’t think any exchanges will help that.
Well my wife's new iPhone Xs just arrived so we shall see how it goes.
Mine should arrive in an hour or so.
Mine should arrive in an hour or so.
I'm asking this here because I have asked numerous places and Googled and nothing.
Is there a way to transfer text messages and call log from Android to iPhone?
Move to iOS has failed to move anything.
Is there a way to transfer text messages and call log from Android to iPhone?
Move to iOS has failed to move anything.
This is promising.
Yea maybe that's the case. I have been patiently waiting further word from Apple and the support technician I have been dealing with. However we are seeing more people claiming replacements have been better. As you stated originally most were having the same issues with replacements but maybe they were drawing from a same bad batch?
Either way I'll reach out to Apple support and if they still have no updates on the logs I sent, I'll inquire about a replacement.