dongmin said:Now, you're getting silly. At no point, did I say surveys/statistics is DA TRUTH. I simply asked that people provide some evidence to back up their claims when they make blanket statements like "Apple's quality has gone down hill." Give me some 'hard facts,' as you yourself say.
The J.D. Power Survey is actually quite instructive because it's measuring one variable, via the same methodology, over time. And what it shows is that Apple consumers' satisfaction has gone up in recent years. Yes, I know, consumer satisfaction does not equal reliability but there is a connection. If reliability has indeed gone down hill so much in recent years, it would be reflected in consumer satisfaction (unless you claim some vast conspiracy and that all Mac purchasers are brainwashed).
And yes, I do think Consumer Reports surveys from 2004 and J.D.Power's surveys ARE more credible than your impressions and anecdotes.
P.S. In case you missed it: "Three months ago, in the September 2004 issue, Consumer Reports rated Apple as the #1 manufacturer for both technical support and repair history, for both desktop systems and laptop systems, based on their annual subscriber survey." Now, how do you propose to measure reliability if you don't ask people about their computer's repair history? And 39,000 IS a significant sample for a survey; 5% of that 39,000 is roughly 2,000.
I was just saying that your sources were as good as me saying it is that way. Maybe we're overly critical of Apple and other vendors struggle with the same problems but at least they don't get publicized like Apple's.
A survey that measures customer satisfaction and equals it with repairs... And also 2,000 people in a survey doesn't quite make it representative. I have yet to see hard numbers regarding reliability. Since we both don't have those facts I guess we should call it quits and both have our opinion.