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Just received Mac Pro - Case damaged

Its truly amazing how so many people can be out of touch of reality.

Heres the issues at hand.

1. The seller shipped a mac pro, it may or may not have been damaged by ups. We dont know if it was improperly packaged because most of the packing material has been removed. We just know the buyers computer was damaged upon receipt.

2. The buyer wanted to keep said computer, as it was such a bargain. He called and got prices for HIM to get a case and replace said case himself to get make him happy.

3. The buyer initiated a claim for ups for 300 dollars, the amount to get him a new case for him to be happy and keep the computer.

4. With the claim process filed, the buyer suddenly has buyers remorse, after a dvd drive failure, and wants to return said computer. He replaces the faulty dvd drive, and sends the computer back to the seller. Now wanting a full refund.

5. The seller receives said computer, and gets repair estimates of 1000 dollars. He now has to fight with UPS because the claim on the computer was originally 300 dollars to make the buyer happy.

At this point, I think the seller was very generous in giving a partial refund and is holding the remaining money as insurance. The seller should not be out anything due to the buyers indecisiveness. He agreed to keep the computer and do the repair himself as long as UPS did the claim for 300 dollars. Had the buyer not done this, and simply returned the product back to the seller, this whole ordeal would not have occurred. The seller should not have to settle for a hack job of a mac pro replacement. That was not what he had originally. Yes, poor packaging, Ups handling could be at fault for the damages. But the buyer had agreed to keep it as long as he could fix it. And now the seller has to fight with ups to get the computer fixed properly, due to the claim the buyer initiated.

Im sorry, I am in agreement with the sellers actions at this point.
 
Just an update: the seller said UPS will be contacting him in 3 days with their final decision.
 
I might be chiming in too late, but I had a similar experience, but I was the seller.

Sold a Mac Pro on ebay for $2900 or something, shipped it FedEx. FedEx damaged the Mac and caused about $900 worth of damage. Seller took pictures and sent them to me. Did a claim thru FedEx, filled out all the paperwork and went through the process, got the check, and sent it to the buyer.

You should be okay. I hope you were accurate in filling everything out and communicating with UPS. That's the #1 thing to do!

Good Luck!
 
macintouch said:
I might be chiming in too late, but I had a similar experience, but I was the seller.

Sold a Mac Pro on ebay for $2900 or something, shipped it FedEx. FedEx damaged the Mac and caused about $900 worth of damage. Seller took pictures and sent them to me. Did a claim thru FedEx, filled out all the paperwork and went through the process, got the check, and sent it to the buyer.

You should be okay. I hope you were accurate in filling everything out and communicating with UPS. That's the #1 thing to do!

Good Luck!
Click to expand...

The seller was mostly handling the UPS stuff; I just initiated the claim. But it's good to hear that it worked out for you :) We'll see what UPS says Tuesday or Wednesday. Hopefully it's good :D
 
PcBgone said:
Its truly amazing how so many people can be out of touch of reality.

Heres the issues at hand.

1. The seller shipped a mac pro, it may or may not have been damaged by ups. We dont know if it was improperly packaged because most of the packing material has been removed. We just know the buyers computer was damaged upon receipt.

2. The buyer wanted to keep said computer, as it was such a bargain. He called and got prices for HIM to get a case and replace said case himself to get make him happy.

3. The buyer initiated a claim for ups for 300 dollars, the amount to get him a new case for him to be happy and keep the computer.

4. With the claim process filed, the buyer suddenly has buyers remorse, after a dvd drive failure, and wants to return said computer. He replaces the faulty dvd drive, and sends the computer back to the seller. Now wanting a full refund.

5. The seller receives said computer, and gets repair estimates of 1000 dollars. He now has to fight with UPS because the claim on the computer was originally 300 dollars to make the buyer happy.

At this point, I think the seller was very generous in giving a partial refund and is holding the remaining money as insurance. The seller should not be out anything due to the buyers indecisiveness. He agreed to keep the computer and do the repair himself as long as UPS did the claim for 300 dollars. Had the buyer not done this, and simply returned the product back to the seller, this whole ordeal would not have occurred. The seller should not have to settle for a hack job of a mac pro replacement. That was not what he had originally. Yes, poor packaging, Ups handling could be at fault for the damages. But the buyer had agreed to keep it as long as he could fix it. And now the seller has to fight with ups to get the computer fixed properly, due to the claim the buyer initiated.

Im sorry, I am in agreement with the sellers actions at this point.
Click to expand...

I must say after reading this whole thread I wholeheartedly agree with you on this. That seller was extremely generous in refunding you anything at this point.
 
waremaster said:
I must say after reading this whole thread I wholeheartedly agree with you on this. That seller was extremely generous in refunding you anything at this point.
Click to expand...
So the seller is excused from an extremely poor packing job? Especially when it is the primary contributor for the damage? :rolleyes:
Just go back and look at the photos posted of what few materials where used. It should be obvious a computer should never have been packed that poorly. ;)

UPS may share some of the blame, but how is this the buyers fault?

Initiating the claim in no way should somehow disqualify the validity of his complaint or to a refund.

It should also be taken into consideration that Ebay/PayPal won't actually do anything to assist in resolving any issues. No proper policies are in place, and they bump the responsibility back to the buyer and seller. This does seem to complicate matters substantially, as neither party may really know what the proper course of action is.
 
upsguy27 said:
The seller said he as going to call UPS Friday and see what the status was. He hasn't contacted me back since. I just sent him something asking him for an update.
Click to expand...
Granted, the holidays haven't helped, but I would have thought this would have been resolved by now.

I wish you luck, and keep us posted if you would. :)
 
nanofrog said:
So the seller is excused from an extremely poor packing job? Especially when it is the primary contributor for the damage? :rolleyes:
Just go back and look at the photos posted of what few materials where used.
Click to expand...

The photos are of an empty box, without the stuffing that was used, just read the topic, will you ;).

There is not one bit of evidence of any wrongdoings by the seller in this whole silly thread , just the unflattering selfportrait of a young feller one doesn't want to do business with .

Besides, the seller must at least get a little fun out of this, him knowing of the thread and all. ;)
 
Horst said:
The photos are of an empty box, without the stuffing that was used, just read the topic, will you ;).

There is not one bit of evidence of any wrongdoings by the seller in this whole silly thread , just the unflattering selfportrait of a young feller one doesn't want to do business with .

Besides, the seller must at least get a little fun out of this, him knowing of the thread and all. ;)
Click to expand...
I did, and have posted replys throughout the thread.

Take a close look at this (post #40). In particular, the second to last photo.
When using a box inside a box, I would have thought it common sense to have more than a single Styrofoam peanut between the two boxes, and only able to fit down two sides. The other two were cardboard to cardboard.

Then take another look at the following:
"It was packed with paper bags, air bubbles, and packing peanuts in the inner box."

Not the best packing materials to use, particularly given the use of so little. From the photos posted, it appeared to me that the majority of the materials were inside the inner box.

I usually give people the benefit of doubt, but the photo's seemed to remove that in the case of the seller's packing job. I'm not sure that UPS will rule in favor of the seller given this fact (they would have inspected the packing materials BTW), which bounces it back on him. Simply due to his packing skills. And I'm well aware of how items are handled by UPS (people + sorting equipment). Particularly after working there. :p

Given this fact, why should the buyer be expected to eat this? :confused:

Your argument makes no real sense at all. I could understand if it was a wild claim by upsguy27 with zero substantiation, but that's not the case here.

He didn't pack the thing and send it to himself. :rolleyes:
 
nanofrog said:
I did, and have posted replys throughout the thread.

Take a close look at this (post #40). In particular, the second to last photo.
Click to expand...

Look, for the last time, the images show the box after all of its stuffing had been removed, apart from the few remainders visible on the bottom of the boxes.

There is no image of the actual packaging material .
Hence, there is no evidence of a 'poor' packing job, , none at all.

The OP has been dodging any hard questions on the matter, too.
 
Horst said:
Look, for the last time, the images show the box after all of its stuffing had been removed, apart from the few remainders visible on the bottom of the boxes.
Click to expand...
Don't get you panties in a bunch.

Horst said:
There is no image of the actual packaging material .
Hence, there is no evidence of a 'poor' packing job, , none at all.

The OP has been dodging any hard questions on the matter, too.
Click to expand...
By chance are you the seller?

If so, please post the photos that prove that there was more than adequate packing materials. Otherwise, how would you know what was or wasn't used, quantities, etc.?

In either case, it's in both the seller and the buyer's best interest to prove there was enough packing materials used. That way, UPS will have to admit the damage incurred was a result of their handling, and pay the claim.

Given there at this point seems to be a lack of such packing materials, I doubt UPS will pay the claim.

Further proof for UPS to rule against the seller would be the distance between the inner and outer box, and that is certainly evidenced by the photos posted. There should be at least 2" between them, and the space filled with packing material. Granted, this is a judgement call, but UPS is calling the shots on this on. It's this distance and material that actually protects the item from shock. The inner materials can add additional shock resistance, but have a more important role of shift prevention, as these materials are in direct contact with the item.

I can't see UPS taking the blame on this one, given the information posted. From what I have read, you haven't posted anything that would prove otherwise. If you're not the seller, you obviously can't, and it seems ludicrous for you to become hostile. It's a forum, and people are likely to post an opinion that you don't agree with.

Don't take things so personally. It can help reduce stress, and you might actually find yourself happier that way.
 
Horst said:
Look, for the last time, the images show the box after all of its stuffing had been removed, apart from the few remainders visible on the bottom of the boxes.

There is no image of the actual packaging material .
Hence, there is no evidence of a 'poor' packing job, , none at all.

The OP has been dodging any hard questions on the matter, too.
Click to expand...

Like I said a few times, I wasn't able to see the damage to the case until after I had removed all of of the paper bags, air bubbles, and peanuts. By that time, it was too late to take a picture of the Mac Pro inside of the box. I'm trying to remember exactly how the box was packed; there were paper bags right when I opened the box, the keyboard, mouse, and power cord (which, by the way, was bent) were in one paper bag. Then came some peanuts, and the computer wrapped in clear plastic, which was already only halfway on. Under that was more peanuts. I didn't see the damage because the corner that was damaged was covered in peanuts. There were also a few air bubbles scattered around. I'm surprised the seller didn't put anything between the handles. That might have prevented a lot (or some) damage. That's how I remember it. I can't tell you for sure, but I'm 90% positive that's how it was. Also, like in the pictures, the space between the two boxes had a few peanuts.
 
upsguy27 said:
Like I said a few times, I wasn't able to see the damage to the case until after I had removed all of of the paper bags, air bubbles, and peanuts. By that time, it was too late to take a picture of the Mac Pro inside of the box. I'm trying to remember exactly how the box was packed; there were paper bags right when I opened the box, the keyboard, mouse, and power cord (which, by the way, was bent) were in one paper bag. Then came some peanuts, and the computer wrapped in clear plastic, which was already only halfway on. Under that was more peanuts. I didn't see the damage because the corner that was damaged was covered in peanuts. There were also a few air bubbles scattered around. I'm surprised the seller didn't put anything between the handles. That might have prevented a lot (or some) damage. That's how I remember it. I can't tell you for sure, but I'm 90% positive that's how it was. Also, like in the pictures, the space between the two boxes had a few peanuts.
Click to expand...

Air bags and paper bags are too inadequate to pack a computer, as they compress too easily, allowing shift. It's too heavy for such light duty packing materials. Which is why most computers and other heavy computer products are shipped in molded foam inserts, and usually double wall cardboard boxes. Given these materials, I'd guess the item was shifting inside, and slamming around as it was being sent down UPS's sorting system. (Massive conveyor system, that's driven by large, high power motors and gravity). There's always the potential for human abuse as well, but the force generated by the equipment can turn just about anything on it into an accordion. Certainly enough to fold aluminum completely flat, not just dent, ding, etc. So far more damage can occur from the equipment than their gorillas... err... human employees. :p

I was taking this into account, but what struck me more, was:
1. How little material was on the bottom of the inner box, as I wouldn't expect you to have needed to remove this.
2. The extremely limited distance between the inner and outer boxes, and few peanuts between them. From the photos, it appears that the peanuts can only fit a single layer thick, and only between two sides. Just cardboard to cardboard on the other two.

If 1 or 2 is incorrect, it would eliminate some confusion to the packing conditions. It would likely change the direction of the thread as well. :p
 
Okay, the seller said UPS just mailed the final decision and is should arrive this week. We'll see what they say.
 
not to get personal, but how much did you even pay for shipping?
that'll probably be the amount the seller gets back UNLESS he actually put a claim for the machine itself at the value you paid for on eBay $1500~ ?)

if he didnt claim the amount worth of the computer they may only partially refund him what the shipping amount was.

hope it works out and it gets done and over with!
 
I had this exact same thing happen with my Mac Pro and UPS. The damage wasn't as bad as yours but I got $700 for the damage :D The damage wasn't bad enough for me to fix it so I went and bought an iPhone (back when they were $600 :D)

Edit: The package was insured and all I had to do was get a quote for repairs from Apple and take pictures of the box. I got a check in 2 weeks.
 
ZMacintosh said:
not to get personal, but how much did you even pay for shipping?
that'll probably be the amount the seller gets back UNLESS he actually put a claim for the machine itself at the value you paid for on eBay $1500~ ?)

if he didnt claim the amount worth of the computer they may only partially refund him what the shipping amount was.

hope it works out and it gets done and over with!
Click to expand...

I paid $35 for shipping. He put in a claim for $1000 I believe.
 
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