I had a similar experience with Andar’s customer service. I also told them I’d be happy to forgo the discount if I could just exchange my case with the new button version once it’s available and they told me no. They also wouldn’t offer the discount if I didn’t keep the current case and pay for a new one. Why would I pay for one and a half cases for one case that I could use?Right! I returned my Andar case and told them I’d be happy buy the new one once available and any discount for trouble as I paid a restocking fee. They told me I would have to keep the case to get a 50% refund. Not a great first experience considering what Caudabe did.
I mentioned that Caudabe was offering a free revised case and being very transparent on their site about the cutout on this current batch of cases. I’m not asking for a free case or anything wild, I just expected a little more accommodation for selling me a case with a button that I literally can’t press unless I shove my fingernail edge into the cutout, considering I heard good things about their customer service in the past.
They wrote back:
Hi!
Thanks so much for the feedback. When you are ready for a 100% full grain leather case made in the USA, which Caudabe does not offer, we will be here for you.
Have a great day!
-Sarah
Um…ok? I think Andar doesn’t need my money right now.