although I'd argue their current problems have more to do with software design and quality control).
How is flexgate or the butterfly keyboard a software design
What I am claiming is that Apple's current problems are not nearly as bad as you people make it sound.
When people have to pay a lot of money to have the display panel replaced because of flexgate, I would say that's pretty bad, or before the repair program, many people had to pay for the entire topcase. Thankfully Apple instituted a repair program. Both of those issues seem pretty bad. I remember how so many people made excuses for apple with the keyboard, marginalizing the problem and saying its the users fault, i.e., not being clean. Only when the problem became more widespread, with class action lawsuits and high profile people complaining did apple institute a repair program. I'd say the butterfly keyboard is pretty bad. Flexgate has the potential for 2016, 2017 and maybe 2018 to be pretty bad, though we are only in the early stages of that problem.
To summarize, the design of the butterfly keyboard is a flawed, that's not software, nor is it a QC issue, using a ribbon cable, instead of sturdier copper wires was a mistake, making that ribbon cable too short, guaranteed owners would be facing a high repair bill in the future. Now I understand that Apple lengthened that cable in the 2018 model, but that's of little consolation for someone who spent 2,000 to 3,000 dollars in 2016 only to face the issue.
When loyal
customers are looking into buying another product, there is a problem.
Yes, I'm seeing that more and more, and I don't mean just here at MacRumors but out and about.