Awesome. You should be able to initiate a return by hitting the "Return Items" button on your order status page.I placed and paid for the order online, then I just collected it in store.
Awesome. You should be able to initiate a return by hitting the "Return Items" button on your order status page.I placed and paid for the order online, then I just collected it in store.
Oh ****!Well, I'm a cretin. Purchased a new 15" tbMBP today in Madrid, obviously completely oblivious to the fact that it might have a different keyboard to the standard one used in the UK.
Now, I'm sitting in the airport, staring in disbelief that I've managed to arse this up.
I've been reading online that you have to return it to a store in the country you bought it, is there no way around this?
You have to return it in the country you bought it from though!Awesome. You should be able to initiate a return by hitting the "Return Items" button on your order status page.
Huh? I thought it doesn't really matter if it's an UPS Shipping Label that you need to print out and put onto a box and then just drop it off at an UPS Access Point?Oh ****!
I think a grovelling call to Apple is in order. It will have to get escalated very high but hopefully someone can arrange for you to send it back, either to the UK distribution centre or to the HQ in Ireland and arrange a like-for-like swap with a British model.
Given sales tax and currency differences though your chance of getting a refund is close to zero.
Good luck!
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You have to return it in the country you bought it from though!
It only works domestically from what I understand.Huh? I thought it doesn't really matter if it's an UPS Shipping Label that you need to print out and put onto a box and then just drop it off at an UPS Access Point?
I believe FileVault just encrypts all the data on your Mac. You can not use it and still require a password at login, as I do.
Good point. I've added an Option+9 shortcut to bring it back. Re-download it.I've been using it since I got my Mac, just wish I could force it to stay there, sometimes iTunes or XCode hijack its position in the touchbar
Good point. I've added an Option+9 shortcut to bring it back. Re-download it.
The shortcut? I'm the developerDo you mind telling me how you did that?
The shortcut? I'm the developer
Worst case scenario, and provided you know the UK keyboard layout by heart/muscle memory, you could keep that Mac and just change the keyboard setting to the UK one in System Preferences. I work with various languages during the day and do that with the US layout keyboard.Yep, as Brookzy said, it would need to be returned back in Madrid, which isn't great as my flight boards in 1 hour.
Do you have FileVault enabled? I think that usually happens if you do.Does anyone else have a loading bar go across the screen after you enter your password to login??
I do indeed... Will disable it and see if it changes!Do you have FileVault enabled? I think that usually happens if you do.
Does anyone else have a loading bar go across the screen after you enter your password to login??
Finally someone explained FileVault . Thank you.I feel like I have to clear up some stuff about FileVault since there seems to be a lot of fretting in this thread about things that aren't problems.
FileVault encrypts your entire boot disk, which means that the system can't actually boot from it until it can unlock it with a password. So, when you first boot up your Mac with FileVault enabled, what you're seeing isn't actually macOS, it's the Mac's EFI firmware with a copy of your desktop picture and the user list. It'll take your password, and if it's valid, will unlock your disk then start booting macOS.
Because you're not interacting with macOS, it'll look and feel subtly different than the real thing. And, as far as I'm aware, the firmware doesn't use the GPU to accelerate its UI (the firmware is really small and very limited in what it can do), so it'll feel slower.
So:
- The progress bar you see after entering your password with FileVault is the real macOS booting — it's completely normal! Once macOS has booted, the firmware hands over the username and password you entered to macOS so it can log you in.
- The little flicker you see is the firmware handing over control of the display to macOS — also completely normal, though less smooth than my old MacBook. Perhaps a future firmware update will fix it.
The boot process being different with FileVault is completely expected because the computer somehow needs to get a password from you to unlock the disk before macOS can boot. Apple tries to mask this (rather complex) handover procedure by pretending you're looking at a normal login screen, which it achieves pretty well considering the limitations of running in firmware.
I have FileVault enabled on my Touch Bar MBP and it behaves in the ways I described above — it's perfectly fine!
I feel like I have to clear up some stuff about FileVault since there seems to be a lot of fretting in this thread about things that aren't problems.
FileVault encrypts your entire boot disk, which means that the system can't actually boot from it until it can unlock it with a password. So, when you first boot up your Mac with FileVault enabled, what you're seeing isn't actually macOS, it's the Mac's EFI firmware with a copy of your desktop picture and the user list. It'll take your password, and if it's valid, will unlock your disk then start booting macOS.
Because you're not interacting with macOS, it'll look and feel subtly different than the real thing. And, as far as I'm aware, the firmware doesn't use the GPU to accelerate its UI (the firmware is really small and very limited in what it can do), so it'll feel slower.
So:
- The progress bar you see after entering your password with FileVault is the real macOS booting — it's completely normal! Once macOS has booted, the firmware hands over the username and password you entered to macOS so it can log you in.
- The little flicker you see is the firmware handing over control of the display to macOS — also completely normal, though less smooth than my old MacBook. Perhaps a future firmware update will fix it.
The boot process being different with FileVault is completely expected because the computer somehow needs to get a password from you to unlock the disk before macOS can boot. Apple tries to mask this (rather complex) handover procedure by pretending you're looking at a normal login screen, which it achieves pretty well considering the limitations of running in firmware.
I have FileVault enabled on my Touch Bar MBP and it behaves in the ways I described above — it's perfectly fine!