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MaximTV

macrumors 65816
Sep 10, 2016
1,304
675
Germany
I placed and paid for the order online, then I just collected it in store.
Awesome. You should be able to initiate a return by hitting the "Return Items" button on your order status page.

bdpWMPO.png
 

Brookzy

macrumors 601
May 30, 2010
4,985
5,577
UK
Well, I'm a cretin. Purchased a new 15" tbMBP today in Madrid, obviously completely oblivious to the fact that it might have a different keyboard to the standard one used in the UK.

Now, I'm sitting in the airport, staring in disbelief that I've managed to arse this up.

I've been reading online that you have to return it to a store in the country you bought it, is there no way around this?
Oh ****! :eek:

I think a grovelling call to Apple is in order. It will have to get escalated very high but hopefully someone can arrange for you to send it back, either to the UK distribution centre or to the HQ in Ireland and arrange a like-for-like swap with a British model.

Given sales tax and currency differences though your chance of getting a refund is close to zero.

Good luck!
[doublepost=1480098623][/doublepost]
Awesome. You should be able to initiate a return by hitting the "Return Items" button on your order status page.

bdpWMPO.png
You have to return it in the country you bought it from though!
 

ScottW51

macrumors newbie
Nov 16, 2016
10
1
Yep, as Brookzy said, it would need to be returned back in Madrid, which isn't great as my flight boards in 1 hour. :eek:
 

MaximTV

macrumors 65816
Sep 10, 2016
1,304
675
Germany
Oh ****! :eek:

I think a grovelling call to Apple is in order. It will have to get escalated very high but hopefully someone can arrange for you to send it back, either to the UK distribution centre or to the HQ in Ireland and arrange a like-for-like swap with a British model.

Given sales tax and currency differences though your chance of getting a refund is close to zero.

Good luck!
[doublepost=1480098623][/doublepost]
You have to return it in the country you bought it from though!
Huh? I thought it doesn't really matter if it's an UPS Shipping Label that you need to print out and put onto a box and then just drop it off at an UPS Access Point? :eek:
 

Brookzy

macrumors 601
May 30, 2010
4,985
5,577
UK
Huh? I thought it doesn't really matter if it's an UPS Shipping Label that you need to print out and put onto a box and then just drop it off at an UPS Access Point? :eek:
It only works domestically from what I understand.
 

Barnfather

macrumors regular
Dec 30, 2009
151
109
UK
Oops. Hope you are able to switch it as I doubt you are in the market for upside down question marks etc :)

On another note, I'm pleased I chose NOT to install File Vault given some of the issues folk have seen so far.
[doublepost=1480101568][/doublepost]And....I finally have a complaint. And it's a BIG one.....

So Apple...if you are reading this.....WHERE IS THE WELSH FLAG EMOJI???? You have the bloody Isle of Man flag but no Wales.....Come on!!!!
 
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DaDöme

macrumors newbie
Nov 13, 2016
15
4
As I have never owned a MacBook (still waiting for mine to arrive), what exactly is FileVault?
When not using it, is there no password required to log in to your Mac or does it add an additional password to access your account/files to the already existing account password?
 

.max

macrumors member
Feb 24, 2009
57
78
I've been using it since I got my Mac, just wish I could force it to stay there, sometimes iTunes or XCode hijack its position in the touchbar :(
Good point. I've added an Option+9 shortcut to bring it back. Re-download it.
 

Jamieblufc

macrumors regular
Nov 15, 2016
101
30
So question for all you who specifically have the 13" models. I know they're varying reports of how long battery life lasts but another factor they don't report on.

From 0% battery, how long does it take to fully charge? I know this will vary if using it or not but on average? (If anyone has even tested/noticed)
 

esmd

macrumors newbie
Dec 16, 2012
17
7
Yep, as Brookzy said, it would need to be returned back in Madrid, which isn't great as my flight boards in 1 hour. :eek:
Worst case scenario, and provided you know the UK keyboard layout by heart/muscle memory, you could keep that Mac and just change the keyboard setting to the UK one in System Preferences. I work with various languages during the day and do that with the US layout keyboard.
 

Cremerhm

macrumors 6502
Mar 24, 2012
388
134
The Netherlands
Sorry .... didn't report back in this topic that I've received my 13" tMBPr Tuesday and been working with it since!
First impressions:

- I really love the keyboard, short travel but very responsive
- the trackpad,...it's huge, but works like a charm
- the screen, how do they manage to get a already great screen (late 2013 MBPr) even better? I don't know ... but they did it ...
- design/form factor, it look great...the space grey is super sexy. But ... it's a bit smaller than the previous 13" and I notice this during my work. It seems to stress the neck/back a little bit more, so there is a possibility that I have to look for something to rise the MacBook a bit
- the battery worry's me a bit. With a full charge it indicates a runtime about 5 hours, with backlight at about 60%. So this is by far not the advertised 10 hours....
- Touch ID, this is just great! I love the fact that I don't have to type my 18 letter password for 1Password anymore, just a quick touch and it's done!
- Toch Bar, I know a lot of people think this is just a gimmick but I start to see all the possibility's. I take screenshots quite often, so I replaced Siri with a screenshot button...works like a charm!

Only doubt I keep having is: did I make a mistake choosing for "just" 8GB..
I've worked with a late 2013" the last 3 years and I've never run into memory problems....but seeing that the general consensus is that everybody goes for 16GB I'm starting to doubt my decision. I've added a screenshot, during this moment there are some programs running representing a normal workload for me. What do you guys/girls think ... is 8GB safe?

Schermafdruk 2016-11-26 08.48.23.png

Oh, for the people looking for a nice sleeve: received the Pack & Smooch sleeve Thursday. Really good quality and well made!!

IMG_0826.JPG
 
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bentom13

macrumors member
Nov 2, 2014
90
14
Does anyone else have a loading bar go across the screen after you enter your password to login??
 

Kenndac

macrumors 6502
Jun 28, 2003
256
63
Does anyone else have a loading bar go across the screen after you enter your password to login??

I feel like I have to clear up some stuff about FileVault since there seems to be a lot of fretting in this thread about things that aren't problems.

FileVault encrypts your entire boot disk, which means that the system can't actually boot from it until it can unlock it with a password. So, when you first boot up your Mac with FileVault enabled, what you're seeing isn't actually macOS, it's the Mac's EFI firmware with a copy of your desktop picture and the user list. It'll take your password, and if it's valid, will unlock your disk then start booting macOS.

Because you're not interacting with macOS, it'll look and feel subtly different than the real thing. And, as far as I'm aware, the firmware doesn't use the GPU to accelerate its UI (the firmware is really small and very limited in what it can do), so it'll feel slower.

So:

  1. The progress bar you see after entering your password with FileVault is the real macOS booting — it's completely normal! Once macOS has booted, the firmware hands over the username and password you entered to macOS so it can log you in.

  2. The little flicker you see is the firmware handing over control of the display to macOS — also completely normal, though less smooth than my old MacBook. Perhaps a future firmware update will fix it.

The boot process being different with FileVault is completely expected because the computer somehow needs to get a password from you to unlock the disk before macOS can boot. Apple tries to mask this (rather complex) handover procedure by pretending you're looking at a normal login screen, which it achieves pretty well considering the limitations of running in firmware.

I have FileVault enabled on my Touch Bar MBP and it behaves in the ways I described above — it's perfectly fine!
 

47phones

macrumors regular
Nov 14, 2016
104
57
GER
I feel like I have to clear up some stuff about FileVault since there seems to be a lot of fretting in this thread about things that aren't problems.

FileVault encrypts your entire boot disk, which means that the system can't actually boot from it until it can unlock it with a password. So, when you first boot up your Mac with FileVault enabled, what you're seeing isn't actually macOS, it's the Mac's EFI firmware with a copy of your desktop picture and the user list. It'll take your password, and if it's valid, will unlock your disk then start booting macOS.

Because you're not interacting with macOS, it'll look and feel subtly different than the real thing. And, as far as I'm aware, the firmware doesn't use the GPU to accelerate its UI (the firmware is really small and very limited in what it can do), so it'll feel slower.

So:

  1. The progress bar you see after entering your password with FileVault is the real macOS booting — it's completely normal! Once macOS has booted, the firmware hands over the username and password you entered to macOS so it can log you in.

  2. The little flicker you see is the firmware handing over control of the display to macOS — also completely normal, though less smooth than my old MacBook. Perhaps a future firmware update will fix it.

The boot process being different with FileVault is completely expected because the computer somehow needs to get a password from you to unlock the disk before macOS can boot. Apple tries to mask this (rather complex) handover procedure by pretending you're looking at a normal login screen, which it achieves pretty well considering the limitations of running in firmware.

I have FileVault enabled on my Touch Bar MBP and it behaves in the ways I described above — it's perfectly fine!
Finally someone explained FileVault :cool:. Thank you.
 

bentom13

macrumors member
Nov 2, 2014
90
14
I feel like I have to clear up some stuff about FileVault since there seems to be a lot of fretting in this thread about things that aren't problems.

FileVault encrypts your entire boot disk, which means that the system can't actually boot from it until it can unlock it with a password. So, when you first boot up your Mac with FileVault enabled, what you're seeing isn't actually macOS, it's the Mac's EFI firmware with a copy of your desktop picture and the user list. It'll take your password, and if it's valid, will unlock your disk then start booting macOS.

Because you're not interacting with macOS, it'll look and feel subtly different than the real thing. And, as far as I'm aware, the firmware doesn't use the GPU to accelerate its UI (the firmware is really small and very limited in what it can do), so it'll feel slower.

So:

  1. The progress bar you see after entering your password with FileVault is the real macOS booting — it's completely normal! Once macOS has booted, the firmware hands over the username and password you entered to macOS so it can log you in.

  2. The little flicker you see is the firmware handing over control of the display to macOS — also completely normal, though less smooth than my old MacBook. Perhaps a future firmware update will fix it.

The boot process being different with FileVault is completely expected because the computer somehow needs to get a password from you to unlock the disk before macOS can boot. Apple tries to mask this (rather complex) handover procedure by pretending you're looking at a normal login screen, which it achieves pretty well considering the limitations of running in firmware.

I have FileVault enabled on my Touch Bar MBP and it behaves in the ways I described above — it's perfectly fine!

No fretting from me - I was just wondering what it was. Personally, I found it annoying that after turning the laptop on and logging in I then had to wait again for it to load.

Thankyou for the information though, it is good to know!
 

Jamieblufc

macrumors regular
Nov 15, 2016
101
30
So my MBP deliver 6-12Dec has just gone to 'Shipped' .. I assume this means shipped from China on its way to Europe?

Charged last night at 8pm UK Time
P4S early hours of morning
Now (2pm) 'Shipped' status


(Dam posted in the wrong thread, my bad. But looks like I'll be joining this thread soon! :) )
 

47phones

macrumors regular
Nov 14, 2016
104
57
GER
Hey guys, can someone please check if the sound on a connect device is working via USB C -> HDMI adapter?
Mine works fine with transferring the image but not with sound... :-( tried reboot and other ports. With my old macbook air and thunderbolt 3 -> HDMI adapter there are no probs.

Thank you!
 
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